Problem Solving; Troubleshooting - Crestron Isys TPS-4500 Operation Manual

Crestron TPS-4500 & TPS-4500L

Problem Solving

Operations Guide - DOC. 5891A

Troubleshooting

The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-4500/L Touchpanel Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touchpanel Touchpanel is not
does not communicating with the
function. network.
Touchpanel is not
receiving network power.
Touchpanel is not
receiving power from a
Crestron power source.
Touchpanel is incorrectly
calibrated.
Touchpanel Incorrect network wiring.
is not
responding.
Touchpanel Cresnet ID is
not set to match the Net ID
in the SIMPL program.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Touchpanel Standby timeout has
display is elapsed.
dark.
Screen brightness is
improperly set.
Unexpected Touchpanel is incorrectly
response calibrated.
from the
touchpanel.
12 Inch Tilt/Lectern Touchpanels: TPS-4500 & TPS-4500L • 39
12 Inch Tilt/Lectern Touchpanels
CORRECTIVE ACTION
Use Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify network
connection to the touchpanel.
Confirm that power is supplied to
the network.
Use a Crestron control system or
an approved Crestron power
supply.
Enter "SETUP MODE" and
recalibrate.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touch the screen to remove the
message and enter Performance
Viewport (via SIMPL Windows or
VT Pro-e) to poll the network.
Verify that the Cresnet ID for the
touchpanel is properly set to
match the Net ID in the SIMPL
program.
Enter Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network and verify that
each ID is used only once.
Touch the screen to reactivate.
Enter "SETUP MODE" and alter
screen brightness from the setup
menu.
Enter "SETUP MODE" and
recalibrate.