Toshiba SD-H400-S-TU Installation Manual page 191

C h a p t e r 8
Questions About Recording Programs
I can't find my program in the TiVo Live Guide even though I know it's on.
• The DVR uses the Channels You Receive list to search for programs. To check if you've selected the program's channel, go to
Messages & Setup, then select Settings, then Channels, then Channels You Receive. Does the channel have a checkmark next to it?
To give it one, highlight the channel and press SELECT. (For instructions on personalizing this list, see page 30.)
• Look on the Phone & Network screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network) for the
time of the last successful connection for program information. If it was more than 36 hours ago, your DVR may be having trouble
connecting to the TiVo service. Select "Test connection" to test the current phone settings. If the test connection does not succeed,
see the troubleshooting chapter in the Installation Guide for phone troubleshooting. Once you have made a successful test
connection, start a connection by selecting "Connect to the TiVo service now." If your connection to the TiVo service is successful,
new program information will be downloaded and organized, and become available to search in about 1 to 5 hours.
• Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you
discover so that we can work with our providers to correct them.
• [TiVo Plus only] Is your TiVo service account up-to-date? Check your account status on the System Information screen (from TiVo
Central, select Messages & Setup, then System Information). If your account is past due or closed, go to www.tivo.com/manage to
update your account.
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