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C h a p t e r 8
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Try another local dial-in number. Select "Set Dial-In Number." Confirm your area code, then select a new number from the list of
available numbers for your area.
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If you have voice mail or use another non-standard dial tone, turn off "Dial Tone Detection." (Select "Set Dial Tone Detection,"
then select "Off.")
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If you dial a prefix for outside lines, be sure it is entered on the Phone Dialing Options screen. To enter or change a prefix, select
"Set Dial Prefix," then follow the instructions on the screen. For example, if you must dial 9 to reach an outside line, select "Set
Dial Prefix," then press "9" then PAUSE. (This enters a 9, followed by a comma. The comma inserts a pause.)
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If you have call waiting, make sure it is disabled during the connection to the TiVo service. (Select "Set Call Waiting Prefix,"
then enter the correct prefix, usually "*70,". You can enter "*70," by pressing CLEAR, then "7," then "0," then PAUSE.)
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Your phone line may have low voltage. Set 'Phone Avail.' Detection to "Off." (Select "Set 'Phone Avail.' Detection," then select
"Off.") Turning 'Phone Avail.' Detection off may also help if you have a cordless telephone, fax machine, or computer modem
connected to the same line. When 'Phone Avail.' Detection is off, you may hear a click on the line when the DVR tries to call.
This is the sound of the DVR picking up the line to see if it is free.
•
If you use a wireless phone connection, connect the DVR to a standard wall jack and test whether the wireless modem jack is the
source of the problem.
•
If you have a caller ID box, try removing it from the line, since some models interfere with the DVR's ability to make a
connection.
•
It could be that you have too much line noise due to the length of the phone cord. Try a shorter cord, or you can buy a line noise
filter at your local electronics store.
What if I need to use the phone while the DVR is connecting to the TiVo service?
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You can interrupt the phone call. To do this, pick up the phone, then hang it up. Wait several seconds. Then when you pick it up
again, there should be a dial tone. Repeat this process if necessary. The DVR will automatically connect to the TiVo service at a later
time.
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Troubleshooting
