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Q u e s t i o n s A b o u t t h e D V R ' s C o n n e c t i o n t o t h e T i V o S e r v i c e
Questions About the DVR's Connection to the TiVo Service
Why does the DVR have to be connected to a phone line or a broadband connection?
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The DVR needs to be connected to the phone line or a broadband connection so that it can make a periodic connection to the TiVo
service. This connection downloads program information, which tells the DVR when programs are scheduled to air and on what
channel. The connection may also retrieve additional information, such as updates to the TiVo service, Showcases, and TiVolution
Magazine.
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In addition, the connection sends anonymous viewing information back to TiVo—that is, anonymous information about viewing
choices, which do not identify you as an individual or household. TiVo has no way to access any of your personally identifiable
viewing information from your DVR without your prior consent. Without your consent, the TiVo service has no way of knowing
what shows you—as an individual or household—have watched or recorded.
Do I need to keep the phone connected all the time?
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We recommend you leave the DVR connected to the phone line all the time. The TiVo service will not interfere with other needs for
the phone line, and periodic connections will keep the DVR's program information fully up-to-date.
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You can also use a broadband Internet connection to connect to the TiVo service instead of a phone line. For more information, see
Chapter 7 on page 79 or "Questions About Networking" on page 118.
My DVR's phone connection to the TiVo service is failing.
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First, verify that your phone line is working by connecting a phone to it, then listening for a dial tone. Make sure the phone cord is
connected to both the DVR and the phone jack. If the phone line is working, continue with the troubleshooting here. If it is not
working, contact your telephone service.
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The following tips require changing your Phone Dialing Options. To change Phone Dialing Options, go to TiVo Central, then select
Messages & Setup, then Settings, then Phone & Network, then Edit phone or network settings, then Phone Dialing Options.
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After you change a Phone Dialing Option, the DVR will make a test connection to verify whether or not your problem was solved.
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Troubleshooting
