Xerox 480 ST System Administration Manual page 306

Problem
Public Address Book does not
display an address format of
name@domain.com for a
selected name entry.
Cannot find required entry in
the Internal Address Book
available via LDAP.
Attempting an Internal Address
Book LDAP search results in a
"Too many entries found" error.
Attempting an Internal Address
Book LDAP search results in a
"Search Tree Invalid" error.
Attempting an Internal Address
Book LDAP search results in a
"No matches found" error.
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Corrective Action
• Check that the .CSV file contains a name
value and an address value separate by a
comma, for example the format "Smith, John"
- john.smith@company.com.
• Check that the mapping of the address book
is correct as defined in the Import CSV file
screen in the device Web UI.
• Recheck the spelling of the name required.
• Try searching on only the first letter of the
name. Normally an LDAP environment will
search on a Lastname / Firstname order but
this may differ depending on the
environment.
• Try entering more letters for the name being
searched.
• Check the syntax of the LDAP Directory
entry. It should be in the format ou=name,
o=name but this will vary depending on the
LDAP server type and configuration.
• Check the spelling of the name that you are
searching for.
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