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AVAYA E1/QSIG
Callers to 7001 are answered at 7002 but the caller wishes to leave a
voice mail for the person at 7001.
The person at 7002 transfers the caller directly to the voice mail for
7001 by pressing the transfer button, then the code for transfer to
voice mail (*8,*50, etc.), then presses transfer again.
The caller immediately hears the greeting of 7001 (no additional
ringing) and can subsequently leave a message.
Note: For full details on how to configure and implement the Transfer
to QSIG Voice Mail feature on your Avaya switch, please consult
your Avaya Sales or Support representative.
8.8
Possible reasons for QSIG Path Replacement failure:
Note: Path Replacement is a function of the PBX. There are no Path
Replacement settings on MM.
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When the QSIG Message Application Server Auto Attendant,
Caller Application or Find Me features are transferring a call, you
will see a second channel in Port Monitor appear busy until the
transfer has been completed. After the transfer has been completed
you will see that both channels are now idle in Port Monitor. This
shows that the QSIG Path Replacement feature has completed
successfully.
−
However there are some switch configurations that will cause Path
Replacement to fail, therefore your MM Server will stay bridge
onto the transferred call keeping two channels busy in Port Monitor.
The following list of features can cause Path Replacement to fail:
Call Vector. A call that has experienced SS-CT (Supplementary
Service Call Transfer) that terminated to a vector and received
answer treatment can have its path replaced. This is allowed
only after a true user answers the call so that vector processing is
completed. A vector step of recorded announcement or wait
listening to music could cause a CONNECT message to be sent
back and make the far end think ANF-PR (Path Replacement
Additional Network Feature) could take place. If the PR
Propose is received while still in vector processing, the vectoring
PBX will deny the ANF-PR attempt but will initiated its own
attempt at ANF-PR when a user does answer the call.
Malicious Call Trace (MCT). While Malicious Call Trace
(MCT) is active and if there is a trunk involved in the call, MCT
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
29
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