Viewing The System Event Log; Basic Troubleshooting Tables; Lenovo Thinkserver Deployment Manager Program Problems; Optical Drive Problems - Lenovo ThinkServer RD350G User Manual And Hardware Maintenance Manual

Viewing the system event log

The system event log (SEL) contains information about all the POST and system management interrupt (SMI)
events. You can view the SEL to diagnose system problems.
The TSM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TSM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the ThinkServer System Manager User Guide, which is
available for download at http://www.lenovo.com/UserManuals.

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

Lenovo ThinkServer Deployment Manager program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 145
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 151.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Replacing hardware" on page 55.
Symptom
The operating system installation program continuously
loops.
The Lenovo ThinkServer Deployment Manager program
cannot start the operating system medium.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 145
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 151.
Notes:
• If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Replacing hardware" on page 55.
• If an action step is preceded by "(Trained service technician only)," this action step is reserved for a trained
service technician and must be performed only by a trained service technician.
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Action
Make more space available on the hard disk drive.
Ensure that the operating system medium is supported by
the Lenovo ThinkServer Deployment Manager program
version your are using. For a list of supported operating
systems, refer to the user guide and compatibility notes
for the Lenovo ThinkServer Deployment Manager program
through the program main interface. See "Lenovo
ThinkServer Deployment Manager" on page 13.