Viewing The System Event Log; Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems - Lenovo ThinkServer TD340 User Manual And Hardware Maintenance Manual

1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic
program.
2. Download and unzip the diagnostic program package to get the diagnostic program package folder.
3. Open the diagnostic program package folder and run the QTW.exe file.
4. Select the language when prompted. Then, click Continue.
5. Read the End-User License Agreement (EULA) terms carefully and click Accept to start the program.
6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
http://www.lenovo.com/drivers

Viewing the system event log

The system event log (SEL) contains information about all the POST and system management interrupt (SMI)
events. You can view the SEL to diagnose system problems.
The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TMM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the ThinkServer Management Module User Guide on
the documentation DVD that comes with your server.

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 203
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 209.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Installing, removing, or replacing hardware" on page 83.
Symptom
The ThinkServer EasyStartup DVD does not start.
The operating system installation program continuously
loops.
The ThinkServer EasyStartup program cannot start the
operating system media.
204
ThinkServer TD340 User Guide and Hardware Maintenance Manual
Action
1. Ensure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Ensure that you have set the optical drive with the
ThinkServer EasyStartup DVD as the first startup
device.
3. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 205.
Make more space available on the hard disk drive.
1. Ensure that the operating system media is supported
by the ThinkServer EasyStartup program version
your are using. For a list of supported operating
systems, refer to the user guide and compatibility
notes for the ThinkServer EasyStartup program