Troubleshooting The Configuration Of The Media Server Hardware - Avaya S8400 Installing And Configuring

Appendix B: Installation troubleshooting
Troubleshooting the configuration of the media server
hardware

Troubleshooting the configuration of the media server hardware

Problem
Cannot log in to the
UPS subagent
Cannot log in to the
media server
Cannot access the
Avaya Installation
Wizard
Cannot use SAT
commands
Cannot ping out to
the customer network
Cannot ping the
media server from the
customer network
74
Installing and Configuring the Avaya S8400 Media Server
Possible solution
Ensure that the SNMP subagent is installed in the UPS.
●
Ensure that you are connected to the correct Ethernet port.
●
Ensure that you have the correct login ID and password. For
●
more information, see the user guide for the SNMP subagent.
Ensure that the network card on the laptop computer is
●
configured correctly.
Check the link LED. If the LED is off, a cable or hardware
●
problem exists.
Ensure that you are connected to the Services Ethernet port.
●
Ensure that you are using a cross-over cable between the
●
Services laptop computer and the server.
Ensure that the ARP cache is cleared on the Services laptop
●
computer. In an MS-DOS window, type arp -d 192.11.13.6
and press Enter.
Ensure that you have connectivity. In an MS-DOS window, type
●
ping 192.11.13.6 and press Enter.
Ensure that the NIC on the Services laptop computer is
●
configured correctly.
Ensure that you are plugged into the Services port.
●
Ensure that you are using the correct IP address, 192.11.13.6
●
Ensure that you are using the correct login and password.
●
Ensure that the NIC on the laptop is configured correctly.
●
Ensure that you are using the correct IP address, 192.11.13.6
●
and port 5023
Ensure that you are using the correct login and password.
●
Ensure that in the LAN security settings "output from server" for
●
icmp is enabled.
Ensure that in the LAN security settings "input to server" for icmp
●
is enabled.
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February 2007