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ABB
ABB Switzerland Ltd
Power Technology Systems
PTUKK4 Repair Center
CH-5400 Baden / Switzerland
1) General
All our equipment and parts are warranted against defects in material and workmanship for a
period as agreed in the order or in the SERVICE CONTRACT. All faulty parts returned to us
should have a FAULT REPORT.
The Repair & Return Procedure has following benefit for you:
N
Quality of response
N
Single Point-of- Entry to ensure the process efficiency and reliability
N
Expedite service for all Service Contracts
2) Repair & Return Process
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1. Send Modules with Fault Report
(Please send a fax copy of the Fault Report to PTUKK4 to follow-up your delivery)
4. Send Formal Purchase
Order
02.09.2005
Repair & Return Procedure
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e-mail:
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Fax:
Tel:
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2. Check the Modules and Repair Type
(If Warranty Repair or Service Contract send
the modules to repair and fax an acknowledgement
of receipt to customer. If Out of Warranty Repair
send an offer to customer)
3. Send an Offer to Customer
(Within 5 working days after receiving
faulty modules with fault report
for Out of Warranty Repair)
5. Repair of Modules
6.
Delivery with Repair Report
Page 1 of 3
utilitycommunication@ch.abb.com
utilitycommunication@ABB_CH01
++ 41 58 585 16 85
++ 41 58 589 22 71
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(Invoicing in case of Out of Warranty Repair)
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1KHM010296 RevF
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