Table of Contents
Advertisement
TRUNK INTERFACES
The following outside line types are supported by the Iwatsu Enterprise-CS:
Loop Start trunks
Ground Start trunks
Caller ID trunks
OPS trunks
ANI trunks
DNIS trunks
DID trunks
E&M Tie trunks
ISDN BRI lines
ISDN PRI lines
UNIFORM CALL DISTRIBUTION (UCD)
Allows telephone lines to be directed to a group of phones. If all phones are
busy, the caller may hear a recorded message when your system is equipped
with an IX-MSGU card. Calls to the UCD group may search for an idle
extension in either a Terminal or Distributed Hunting pattern. In Terminal
Hunting the incoming calls always start hunting from the first telephone in
the group. In Distributed Hunting the incoming calls start hunting from the
telephone following the last called telephone. In both cases, calls will hunt to
the next telephone if a telephone does not answer in a predefined period of
time, is busy, or in the Call Forward, Absence Message, or Do Not Disturb
mode. Two levels of recording are available. This allows you to play a
second message to inform callers that you are still waiting to assist them.
The Iwatsu Enterprise-CS also has the ability to send unanswered calls to an
overflow or secondary answering position after a predefined period of time.
This second answering position may be another UCD group, hunt group,
extension, or attendant.
VOICE MAIL/AUTOMATED ATTENDANT
INTEGRATION
The Iwatsu Enterprise-CS has been designed to provide full integration with
voice mail and automated attendant machines. The Iwatsu Enterprise-CS
will allow you to transfer, forward and record calls to a mailbox and provide
you with a unique voice mail message waiting indication. The Iwatsu
Enterprise-CS will also allow calls transferred from the automated attendant
to be directed to messages other than the initial greeting if the desired party
does not answer.
SYSTEM FEATURES - 71
Advertisement
Table of Contents
