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Iwatsu ENTERPRISE 5.0 Owner's Manual

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Summary of Contents for Iwatsu ENTERPRISE 5.0

  • Page 2 SPECIAL NOTICES TOLL RESTRICTION The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Only a complete...
  • Page 3 In order to comply with regulations for support of Enhanced 911 service that may be in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional third party equipment, or configuring the system to use assigned telephone numbers (ANI) for defined areas, or a station or group of stations.
  • Page 4 Iwatsu Enterprise-CS. For more information contact your authorized Iwatsu distributor. Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu Voice Networks makes no warranty of any kind, expressed or implied, with regard to the contents of this manual.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS SECTION 1 – IWATSU ENTERPRISE-CS GENERAL DESCRIPTION ..................1 FCC REGISTRATION AND REQUIREMENTS ......3 IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW .........7 IWATSU ENTERPRISE-CS WITH THE IX-PWSE AND IX-PWSES POWER SUPPLY CAPACITIES ..................11 IWATSU ENTERPRISE-CS WITH IWATSU ENTERPRISE-CS EXPANSION HARDWARE CAPACITY .................13...
  • Page 6 IX-58BTINF BLUTOOTH INTERFACE .............29 IX-58EXTENDER LOOP LIMIT EXTENDER ...........29 NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER ..........30 IX-COMLINK-2 COMPUTER TELEPHONY INTERFACE ADAPTER ...30 IX-KTLCD-3 DISPLAY UNIT (IX-12KTD / S-3 ONLY) ........30 IX-12ELK-3 EXPANSION LINE KEY UNIT............30 IX-LRAU (IX-12KTD / S-3 ONLY)..............30 IX-LRSP........................30 IX-BPCU (IX-12KTD / S-3 ONLY) ..............31 IX-BPAD.......................31 IX-SNHD.......................31 IX-SHHD.......................31...
  • Page 7 (IX-8PSUB-1)....................38 SIXTEEN-PORT DIGITAL STATION CARD ............38 (IX-16PSUB-2)....................38 (IX-16PSUB) .....................39 OMEGATREK WIRELESS SYSTEM INTERFACE CARD.......39 (IX-4CSUB-3)....................39 ANALOG STATION CARD WITH CALLER ID..........40 (IX-8SUBS-4) ....................40 EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD40 (IX-408)......................40 FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD41 (IX-044)......................41 OMEGA-VOICE VMI VOICE MAIL SYSTEM CARD........41 (IX-4EVMC) ......................41 (IX-4SEVMC) ....................42...
  • Page 8 VOICE MAIL BACKUP CARD................51 (IX-VMBAK)......................51 LAN-LINX PLUS – ETHERNET .................52 (IX-NICLINK) ....................52 LAN-LINX PLUS – SERIAL................52 (IX-CTILINK)....................52 SECTION 2 – IWATSU ENTERPRISE-CS FEATURES ....53 IWATSU ENTERPRISE-CS FEATURES........55 911 SUPPORT.......................55 AUTOMATIC ANSWER ..................55 AUTOMATIC NIGHT ANSWER ................55 ANI ALPHANUMERIC ID ..................55 AUTOMATIC NUMBER IDENTIFICATION (ANI) TRUNKS ......56...
  • Page 9 DID NUMBER EXTERNAL CALL FORWARD ..........59 DIRECT INWARD DIAL (DID) TRUNKS............59 DIRECT INWARD LINE ..................60 DIRECT INWARD LINE - HUNT GROUP............60 DISA........................60 E-RESPONSE HELP CALL .................60 EXTERNAL PAGING ..................60 FLEXIBLE NUMBERING ...................61 FLEXIBLE RINGING ..................61 INTERCOM (ICM) ....................61 INTERCOM GROUP CALL.................61 INTERNAL PAGING ...................61 ISDN LINES ......................61 ISDN PRI FEATURES..................62...
  • Page 10 IP TELEPHONES ................75 IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE .......75 IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE....77 IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE....78 PLATINUM SERIES IP TELEPHONE FEATURES ...........80 PLATINUM SERIES MENU KEYS ..............83 PLATINUM SERIES FEATURE OPERATION ..........84 IX-12IPKTD-E IP TELEPHONE................85...
  • Page 11 SECTION 4 – DIGITAL TELEPHONE USER GUIDE ....109 DIGITAL TELEPHONES ............. 111 IX-5810 DIGITAL KEY TELEPHONES ............111 IX-5800 DIGITAL KEY TELEPHONES ............112 IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONES....................113 IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY TELEPHONES....................114 IX-12KTS-3 EXECUTIVE DIGITAL KEY TELEPHONES ......115 IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONES......116...
  • Page 12 AUTODIAL UNIT ....................154 AUTOMATIC OUTSIDE LINE ANSWER / HOLD..........155 AUTOMATIC REPEAT DIALING..............155 BACKGROUND MUSIC..................156 BARGE-IN ......................156 BLUETOOTH .....................157 BUILT-IN SPEAKERPHONE ................159 BUSY BYPASS/AUTODIAL UNIT..............159 BUSY BYPASS TONE CALLING..............160 BUSY BYPASS VOICE CALLING ..............160 BUSY INTERCOM CALLBACK ..............161 BUSY NUMBER CALLBACK ................162 BUSY OUTSIDE LINE QUEUING ..............163 BUSY OVERRIDING..................164 CALL COVERAGE ....................165...
  • Page 13 FEATURE BUTTON DISPLAY ................179 FLASH ........................179 FLOATING OUTSIDE LINE GROUP ACCESS ..........180 FORCED/VERIFIED ACCOUNT CODE ............180 FULL/HALF-DUPLEX SPEAKERPHONE MODE SWITCHING ....181 GROUP MONITORING ..................181 GROUP PARK ....................181 HANDS-FREE ANSWERBACK ON INTERCOM ...........182 HEADSET CONTROL KEY ................182 HEADSET BUTTON..................183 HEADSET CONNECTION ................184 HOT LINE......................184 HOWLER TONE ....................184 LAST NUMBER REDIAL..................185...
  • Page 14 VOICE MAIL MONITOR (ANSWERING MACHINE EMULATION) ...213 WHISPER PAGE ....................214 WHISPER MONITOR ..................214 SECTION 5 – ATTENDANT POSITION USER GUIDE ....215 ATTENDANT POSITION............. 217 IWATSU ENTERPRISE DSS................217 IX-DSS-3......................218 BASIC FEATURES ..............219 MAKING A 911 SUPPORT CALL ..............219 RECEIVING AN INCOMING CALL ..............219 TRANSFERRING A CALL TO ANOTHER EXTENSION.......220...
  • Page 15 ATTENDANT AUTOMATIC HOLD ..............225 ATTENDANT OVERRIDE ................226 AUTOMATIC ANSWER MODE...............226 ABANDONED/ ALL CALL................226 CALL INTERCEPT ....................227 CALL SWAP.......................227 CLOCK SET/ADJUSTMENT ................228 DIRECT STATION SELECTION ..............228 DSS SCREEN CONTROL..................229 FLEXIBLE NIGHT ANSWER ................229 INCOMING CALL TERMINATION ..............229 MESSAGE WAITING CONTROL ..............230 NIGHT MODE ....................231 OPERATOR PRIORITY..................231 OVERFLOW TRANSFER..................232...
  • Page 16 ANSWERING A CALL THAT RETURNED TO THE ATTENDANT CONSOLE.......................248 MAKING AN OUTGOING CALL..............248 MAKING AN INTERCOM CALL ..............248 MAKING A PAGE ANNOUNCEMENT ............248 DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION249 ADVANCED FEATURES ............250 ALARM CLEAR....................250 ATTENDANT AUTOMATIC HOLD ..............250 ATTENDANT OVERRIDE ................250 AUTOMATIC ANSWER MODE...............251 CALL INTERCEPT ....................251...
  • Page 17 RECEIVING AN INTERCOM CALL ..............280 MAKING AN INTERCOM GROUP CALL............280 MAKING AN E-RESPONSE HELP CALL ............281 TRANSFERRING A CALL TO ANOTHER EXTENSION.......281 PUTTING A CALL ON HOLD ................281 PICKING UP A CALL ON HOLD ..............282 PUTTING A CALL ON CALL PARK ...............282 HANDLING A SECOND CALL ................283 ADVANCED FEATURES ............
  • Page 18 PRIVATE LINE ....................298 PROTECTED EXTENSION................298 SHIFT CALL.......................298 SPEED DIAL ......................299 PERSONAL SPEED DIAL REGISTRATION ..........299 TO SPEED DIAL A NUMBER ................300 STATION RESTRICTION PASSWORD............301 SINGLE LINE MESSAGE WAITING STUTTER DIAL TONE.......301 SYSTEM ANNOUNCEMENT MESSAGE............301 TONE/VOICE CALLING...................302 TRANSFER TO PARK..................302 UNANSWERED INCOMING OUTSIDE LINE WARNING TONE....302 UNIVERSAL NIGHT ANSWER................302 VOICE MAIL MESSAGE ..................302 SECTION 8 –...

  • Page 19: Section 1 - Iwatsu Enterprise-Cs General Description

    Section 1 – Iwatsu Enterprise-CS General Description...
  • Page 20 IWATSU ENTERPRISE-CS GENERAL DESCRIPTION - 2...

  • Page 21: Fcc Registration And Requirements

    Telephone Company that the systems use. When requesting new telephone service, the Telephone Company must be informed of the code number for each type of service. The Iwatsu Enterprise-CS can be configured as either a Private Branch Exchange (PBX) - Fully Protected, Key Telephone System - Fully Protected or a Multi-Function (Hybrid) System - Fully Protected.
  • Page 22 Your Iwatsu Key Telephone may contain a wireless Bluetooth module which carries an FCC ID number of BD6BTINF. The Iwatsu Enterprise-CS is FCC, Part 68, registered as a fully protected telephone system. The following information must be provided to the local telephone operating...
  • Page 23 Incidence of Harm If for some reason the Iwatsu Enterprise-CS causes harm to the Telephone Company network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. In the event advance notice is not practical, the Telephone Company will notify you of the interruption of service as soon as possible.
  • Page 24 The software or programming contained in the Iwatsu Enterprise-CS may be required to be upgraded to allow user access to the network in order to recognize newly established network area codes and exchange codes as they are placed in service.

  • Page 25: Iwatsu Enterprise-Cs Components Overview

    IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW IX-CME Gateway Controller 6 Universal Card Slots: 5 x 96-channel and 1 x 32-channel card slots Time Slots: 1024 Dimensions (H x W x D): 13.3" x 16.93" x 12.21" Weight: 20 lbs. Empty; 34.5 lbs. Full Capacity...
  • Page 26 Environment Facility Interface Codes Operating Temperature: Loop Start Trunks: 02LS2 0° to 40°C/32° to 104°F Ground Start Trunks: 02GS2 Storage Temperature: DID Trunks: 02RV2-T -10° to 50°C/14° to 122°F E&M Tie Lines: TL31M/TL32M Relative Humidity (non-condensing): OPS Lines: 0L13C 10% to 90% T1-SF: 04DU9-BN T1-ESF:...
  • Page 27 Circuits Per Card Media Gateway Channels Universal Trunk Card (IX-8UNTK): IX-MBU: 24 Channels 8 circuits IX-EMBU: 24 Channels Caller ID Trunk Module (IX-400): IX-MBU + (3)IX-EMBU: 96 Channels 4 circuits Software T1 Campus Networking Card Abandon Call Storage: 500 call records (IX-DTI-N w/IX-VCOMP): 1 circuit Account Codes:...
  • Page 28 Networking Networking Campus Over IP Campus Over T1 Total Campus Resources 1024 Total Resources Per Node Total Campus Nodes Local Survivability: Total Campus Nodes Per Network: Local Survivability: Full Feature Transparency: Full Feature Transparency: Communications Channels per T1 Span: Bandwidth Requirement for Voice Traffic: (per call) 105 kbps Data Channel Split...

  • Page 29: Iwatsu Enterprise-Cs With The Ix-Pwse And Ix-Pwses Power Supply Capacities

    Iwatsu Enterprise-CS with the IX-PWSE and IX-PWSES Power Supply Capacities This table lists the maximum port capacities for an Iwatsu Enterprise-CS based on configuration, utilizing the IX-PWSE or IX-PWSES power supply in the IX-CME cabinet . See Notes on the following page.
  • Page 30 Iwatsu Enterprise-CS with the IX-PWSE and IX-PWSES Power Supply Capacity Notes: 1. This table lists the maximum capacity supported for each component type based on the type of power supply installed on the shelf, total number of cards slots available, software restrictions and the power consumption of each component.

  • Page 31: Iwatsu Enterprise-Cs With Iwatsu Enterprise-Cs Expansion Hardware Capacity

    Iwatsu Enterprise-CS with Iwatsu Enterprise-CS Expansion Hardware Capacity Maximum port capacities for an ECS with ECS expansion shelves based on configuration and power supply. See Notes on the following page. GENERAL DESCRIPTION - 13...
  • Page 32 The combined total number of ports for each system is limited to 1024 ports. Power consumption based on utilizing the IX-PWSE in the IX-CME ECS cabinet and IX-EXPWS in the Iwatsu Enterprise-CS Expansion cabinets. 2. The combined number of TDM Station, Trunk, and Miscellaneous ports may not exceed the number of ports listed in this category.

  • Page 33: Iwatsu Enterprise-Cs With Adix Aps Expansion Hardware Capacity

    Iwatsu Enterprise-CS with ADIX APS Expansion Hardware Capacity Maximum port capacities for an ECS with ADIX APS expansion shelves based on configuration and power supply. See Notes on the following page. GENERAL DESCRIPTION - 15...
  • Page 34 Iwatsu Enterprise-CS with ADIX APS Expansion Hardware Capacity Notes: 1. This table lists the maximum capacity supported for each component type based on the type of power supply installed on the shelf, total number of cards slots available, software restrictions and the power consumption of each component.

  • Page 35: Key Telephone Lamp Indications

    MISC Relay Timer........10 - 255 ms DISA-Waiting Time........0 - 255 seconds Graphic User Interface The Iwatsu Enterprise-CS utilizes the Iwatsu Programmer for all system programming. The minimum PC operating requirements are: Windows Vista or XP (Standard or Professional) Operating System, 700 MHz Processor, 256 MB RAM, and Microsoft .NET Framework 2.0.

  • Page 36: Iwatsu Enterprise-Cs Stations

    WIRELESS TELEPHONES There is a wide assortment of IP, digital, and wireless telephones designed to work with Iwatsu Enterprise-CS. These telephones have a combination of Fixed Features keys and / or Programmable Multipurpose keys. Many of the models are equipped with a digital display and have keys that provide red and green LED indication.

  • Page 37: Ix-5800 Digital Key Telephone

    5800 Digital Key Telephones. Iwatsu Enterprise Platinum Series IP Softphone The Iwatsu Enterprise Softphone IP Telephone is part of the Platinum Series line of telephones from Iwatsu. The Iwatsu Voice Networks’ Iwatsu Enterprise IP Softphone offers all the functionality of a fixed IP phone, yet it resides on the PC and uses the PC’s IP connection to communicate with the...

  • Page 38: Iwatsu Enterprise 18I Platinum Series Ip Telephone

    Iwatsu Enterprise 18i Platinum Series IP Telephone The Iwatsu Enterprise 18i IP Telephone is part of the Platinum Series line of telephones from Iwatsu. The Iwatsu Enterprise 18i is equipped with eight menu keys, 18 line keys, and a six-line, 20-character backlit LCD display.

  • Page 39: Ix-12Ipktd-E Executive Model Ip Telephone (Discontinued)

    IX-12IPKTD-E Executive Model IP Telephone (Discontinued) The IX-12IPKTD-E IP Executive Model IP Telephone provides complete access to the Iwatsu Enterprise-CS feature set from an Ethernet connection. Each IX-12IPKTD-E IP Telephone requires an IP address that is either dynamically allocated by the network DHCP server or is a static IP address.

  • Page 40: Ix-6Ipktd-E Ip Telephone

    IX-6IPKTD-E IP Telephone The IX-6IPKTD-E IP Executive Model IP Telephone provides complete access to the Iwatsu Enterprise-CS feature set from an Ethernet connection. Each IX-6IPKTD-E IP Telephone requires an IP address that is either dynamically allocated by the network DHCP server or is a static IP address.

  • Page 41: Ix-12Ipktd-E2 Ip Telephone

    Power over Ethernet (PoE) Power Sourcing Equipment (PSE). Iwatsu Enterprise 18d Platinum Series Digital Key Telephone The Iwatsu Enterprise 18d Digital Telephone is part of the Platinum Series line of telephones from Iwatsu. With the introduction of the Iwatsu Enterprise 18d Digital Telephone, frequently used system features are now made available through menu keys on the display.

  • Page 42: Iwatsu Enterprise 12D Platinum Series Digital Key Telephone

    The Iwatsu Enterprise 18d is equipped with 18 line keys, eight menu keys, and a six-line, 20-character backlit LCD display. The Iwatsu Enterprise 18d has a large incoming call / MSG indication LED on the top of the telephone. The Iwatsu Enterprise 18d also includes an integrated pedestal and a wall...

  • Page 43: Omegatrek Ps6 Portable Station

    Omegatrek PS6 Portable Station The Omegatrek PS6 Portable Station is a lithium battery-operated portable telephone that allows users to make and receive calls within the service area covered by an Omegatrek IX-BS5 Base Station. The PS6 Portable Station has a three-line display, eight multiple purpose keys each with a red/green LED, an integrated handset speaker for voice announce and hands-free answerback, multiple ringing tones including vibrate mode, and an integrated headset jack.

  • Page 44: Attendant Console

    ATTENDANT CONSOLE The Attendant Console has been designed to provide convenience and speed for the processing of incoming calls. There are 24 Feature keys that may be programmed for specific feature functionality or outside line termination. Eight of these 24 keys have dual-color (red and green) lamps that are usually reserved for outside line termination.

  • Page 45: Attendant Position

    DSS Units per Attendant Console). Iwatsu Enterprise DSS The Iwatsu Enterprise DSS Direct Station Selection Unit is part of the line of Platinum Series telephones. The Attendant Position consists of an Iwatsu Enterprise 18i/d Platinum Series IP or Digital Telephone and an Iwatsu Enterprise DSS Direct Station Selection Unit.

  • Page 46: Digital Doorphones

    DIGITAL DOORPHONES The Digital Doorphone (IX-DDPH) provides an economical and simple method to allow visitors to make an intercom call to gain entrance to your building. SINGLE LINE TELEPHONES Industry standard single line telephones (either 500 or 2500 type) can be connected as on-premise or as off-premise extensions.

  • Page 47: Optional Station Equipment

    Bluetooth headset to be used with the IX-5810 Digital Telephone. This is a Class 2 version 2.0 + EDR Bluetooth module. This optional module attaches to the IX-5810 circuit board and can be installed by the Iwatsu Authorized installer.

  • Page 48: Nr-A-Audio And Nr-A-Ipaudio Adapter

    NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER The NR-A-AUDIO and NR-A-IPAUDIO adapters provide the interface for the Iwatsu Enterprise Platinum Series digital and IP Telephones to a station loud-ringer and a recording device. The NR-A-AUDIO and NR-A- IPAUDIO provide an interface to a recording device through a 1/8 inch mini-jack audio connector.

  • Page 49: Ix-Bpcu (Ix-12Ktd / S-3 Only)

    Station Auto-dialer Unit. Adds 16 programmable keys that can be used as auto-dialers (IX-12KTD-2 only). IX-PHSAD Station Headset Adapter/Auto-dialer Unit. Adds a headset adapter, plus 16 programmable keys that can be used as auto-dialers or DSS keys to the Iwatsu Enterprise-CS Digital Multiline Telephones. GENERAL DESCRIPTION - 31...

  • Page 50: Ix-Stpd

    Assembly provides a more secure station handset cradle for wall-mounted stations. POWER SUPPLY DESCRIPTION The IX-PWSE is the main power sources for the Iwatsu Enterprise-CS IX- CME cabinet. Additional power supplies are also used to provide power to certain circuit cards and station terminals when installed in the system...

  • Page 51: Ix-Pwses

    IX-RNGUM This unit provides 90 VAC ringing voltage at 20 Hz. for single line telephones. Required for any IX-4SUBL or IX-8SUBS-2 card installed in the Iwatsu Enterprise-CS. IX-BACBB Battery Connecting Cable for power failure back-up. BATTERY BACK-UP Backup time is dependent upon battery array, system size and usage.

  • Page 52: Common Control Cards

    Common control cards are the core of system operation and are always required in the IX-CME Gateway Controller. These cards include the Central Processing Unit, Expansion Memory and Highway Expansion Cards (Highway Expansion Cards are only required for Iwatsu Enterprise-CS to ADIX expansion). IX-CCU Central Control Unit The IX-CCU Central Control Unit contains a 64-bit processor that controls all Iwatsu Enterprise-CS functions.

  • Page 53: Ix-Expifcm Ecs Expansion Card

    IX-EXPIFCM ECS Expansion Card The IX-EXPIFCM ECS Expansion card is installed in the IX-CME cabinet and provides support for 480 TDM ports. The IX-EXPIFCM directly interfaces the IX-EXPIFE1 cards installed in the IX-EXPME1 ECS expansion modules one and two and the IX-EXPIFE2 card installed in the IX-EXPME2 expansion module three.

  • Page 54: Ix-Hwya Tdm Highway Expansion Card

    ADIX APS, ADIX-M, or ADIX 450 system. The IX-CMECBL cable is required for a direct physical connection to the IX-HWYL. The Iwatsu Enterprise-CS will grow to a maximum of 616 TDM ports when the Iwatsu Enterprise-CS is expanded using ADIX APS cabinet hardware.

  • Page 55: Station Interface Cards

    2,100 feet using IX-58EXTENDER installed in the KT. Ports: 8 ports/card. Stations: 1 port required for: IX-5800/IX-5810 Legacy Iwatsu telephones, including the IX-12KTD-3, Platinum 18d and Note: 12d are not compatible with the IX-8PSUB-2 or IX-16PSUB-2. These telephones may only be connected to the IX-16PSUB, IX-8PSUB, IX-408, or IX-044 cards.

  • Page 56: (Ix-8Psub-1)

    KT. Ports: 16 ports/card Stations: 1 port required for: IX-5800/IX-5810 Legacy Iwatsu telephones, including the IX-12KTD-3, Platinum 18d and Note: 12d are not compatible with the IX-16PSUB-2 or IX-8PSUB-2. These telephones may only be connected to the IX-16PSUB, IX-8PSUB, IX-408, or IX-044 cards.

  • Page 57: (Ix-16Psub)

    (IX-16PSUB) The IX-16PSUB card interfaces 16 digital station terminals to the Iwatsu Enterprise-CS. Each circuit of the IX-16PSUB card is star connected to an Iwatsu Enterprise-CS digital telephone, DSS Unit, or Attendant Console using #22/24 AWG one-pair twisted cable. If an IX-BPAD busy bypass unit is used with an Iwatsu Enterprise-CS digital telephone, #22/24 AWG two- pair twisted cable is required.

  • Page 58: Analog Station Card With Caller Id

    (ping-pong transmission). The four caller ID trunk circuits interface the Iwatsu Enterprise-CS to four Caller ID loop start circuits. Ports: 12 ports/card Stations: 2 ports required for: IX-ATT,...

  • Page 59: Four-Port Digital Station/ Four-Port Analog Station Card41

    FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD (IX-044) An IX-044 card provides four station ports for on-premise single line telephones and four digital station ports. The IX-044 includes the DTMF receivers required for 2500 (Touch-tone) type telephones and provides a hardware loop open feature for Voice Mail Integration.

  • Page 60: (Ix-4Sevmc)

    VMI Editor Version: 3.02.13 or above VOICEMAIL ADAPTOR CARD (IX-VMAC) The IX-VMAC card is motherboard card used to install a VS-VML Voice Mail card in the Iwatsu Enterprise-CS. The VS-VML is installed on the IX- VMAC card. Ports: 4 ports Mailboxes: 50...

  • Page 61: Trunk Interface Cards

    Caller ID. Each of the eight trunks can be set as Loop Start or Ground Start as required. The 8UNTK card is only UL approved for use in the Iwatsu Enterprise-CS (ECS) cabinets: ECS common modules (IX-CME) or ECS expansion modules (IX- EXPME1, IX-EXPME2).

  • Page 62: Caller Id Trunk Interface Card

    CALLER ID TRUNK INTERFACE CARD (IX-8CITK) An IX-8CITK card interfaces the Iwatsu Enterprise-CS to eight Caller ID loop start circuits. This card is required to use the Caller ID feature. Ports: 8 ports/card Additional Power: None Features: 600/900 Ohm impedance selection, Long/Short distance selection...

  • Page 63: Ip Networking Card

    T1 TRUNK INTERFACE CARD (IX-DTI-T) The IX-DTI-T card interfaces the Iwatsu Enterprise-CS to one T1 span and has the ability to support the following configurations: loop start trunk, ground start trunk, E&M trunk, E&M tie, DID trunk, ANI trunk, DNIS trunk, single line telephone, and off-premise telephone.

  • Page 64: (Ix-T1Rcv)

    Location: IX-T1RCV (max of 2 per IX-T1RCV) ISDN BRI INTERFACE CARD (IX-4ICOTB) The IX-4ICOTB card interfaces the Iwatsu Enterprise-CS to four ISDN BRI (Basic Rate Interface) lines. Each BRI line contains two channels for voice communication, providing a total of 8 voice channels.

  • Page 65: Isdn Pri Interface Card

    ISDN PRI INTERFACE CARD (IX-DTI-P) The IX-DTI-P card interfaces the Iwatsu Enterprise-CS to one ISDN PRI (Primary Rate Interface) line. Each PRI line contains 23 B (Bearer) channels for voice and data transmission and 1 D channel for signaling. Interface: 24 channels/card (23 B channels + 1 D channel)

  • Page 66: Message Card

    Location: IX-MSGU DIGITAL STATION PORT MODEM (IX-PSUBMDM-E) This card provides the ability to remotely program your Iwatsu Enterprise- CS and Omega-Voice VMI voicemail system using a modem connection without using an IX-8SUBS SLT port. This card requires one digital station port.

  • Page 67: Serial Interface Card

    SERIAL INTERFACE CARD (IX-SCIF) This card provides two serial communication ports (RS232C) for Station Message Detail Recorder (SMDR) and an on-site programming terminal. Note: SMDR is also provided through the serial port on the IX-CCU card. Ports: 2 ports Data Speed: Printer-300/1200 bps, Terminal-1200/4800 bps Communication Mode: RS232C ADVANCED SERIAL INTERFACE CARD (IX-HCIF)

  • Page 68: Miscellaneous Interface Card

    MISCELLANEOUS INTERFACE CARD (IX-MISC) A Miscellaneous card (IX-MISC) converts the system ports for input/output functions. These functions include an external MOH source, an external BGM source, paging applications, remote control relays and sensor inputs. This card requires the IX-MCAA connector for external MOH source connection.

  • Page 69: Four Conference Circuit Card

    VOICE MAIL BACKUP CARD (IX-VMBAK) The IX-VMBAK card provides an interface to perform a full or partial backup of the Omega-Voice VMI system on an Iwatsu Enterprise-CS. The IX-VMBAK card is available in three versions: the IX-VMBAK-HDD, IX- VMBAK-ZIP and the IX-VMBAK-ZHD.

  • Page 70: Lan-Linx Plus - Ethernet

    Lan-LinX Plus – Serial includes the IX-CTILINK Card—an IX-HCIF card with a CSTA Integration Module—providing Lan-LinX Plus functionality via a serial connection between the Iwatsu Enterprise-CS and the LAN- connected Iwatsu Enterprise TOL Server. Lan-LinX Plus – Serial may be used in applications with 20 users or less.

  • Page 71: Section 2 - Iwatsu Enterprise-Cs Features

    Section 2 – Iwatsu Enterprise-CS Features...
  • Page 72 IWATSU ENTERPRISE-CS SYSTEM FEATURES - 54...

  • Page 73: Iwatsu Enterprise-Cs Features

    IWATSU ENTERPRISE-CS FEATURES This section explains some of the major system features in your Iwatsu Enterprise-CS. 911 SUPPORT At default, Iwatsu Enterprise-CS is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. In addition, Iwatsu Enterprise-CS is one of the only systems that support Enhanced 911 Service.

  • Page 74: Automatic Number Identification (Ani) Trunks

    BACKGROUND MUSIC If your Iwatsu Enterprise-CS is connected to an external music source, the music played may be heard through the speaker in any Iwatsu telephone connected to the system. This same music source may be played through an external paging system when the optional IX-EDVIF or IX-MISC/IX- MCAA card is installed.

  • Page 75: Call Recording

    CALL RECORDING The Call Recording feature allows an Iwatsu Enterprise-CS station user to record a station-to-station, outside line, or conference call to voice mail. This feature is available at any station that has been assigned a Call Recording REC key.

  • Page 76: Caller Id / Ani Number Storage

    CALLER ID / ANI NUMBER STORAGE When a call is received on a caller ID (IX-8CITK, IX-8UNTK) or ANI (IX- DTI- T/IX-DTI-P) line, the Iwatsu Enterprise-CS will capture and store in the system memory information about the caller received with the call. This information includes the caller’s telephone number and name, date and time...

  • Page 77: Dynamic Host Configuration Protocol (Dhcp) Controller

    DNIS (Dialed Number Identification Service) numbers may be assigned a 16-character alphanumeric ID to identify the number the calling party dialed to reach the Iwatsu Enterprise-CS. (Note: DNIS calls are often transmitted by the telephone company with both a number and an alphanumeric ID.) The DNIS alphanumeric ID is displayed on the station LCD when a call is received on a DNIS trunk.

  • Page 78: Direct Inward Line

    DISA Direct Inward System Access (DISA) allows an external caller to access Iwatsu Enterprise-CS intercom dial tone by dialing the phone number of an outside line that is dedicated for DISA. DISA gives the external caller the ability to make intercom, hunt group, and external calls, and also have access to the paging system.

  • Page 79: Flexible Numbering

    INTERCOM (ICM) All telephones in an Iwatsu Enterprise-CS may place an intercom call to another telephone for internal calls. Calls from one IX-12IPKTD-E to another IX-12IPKTD-E are peer-to-peer and do not require an IX-MBU.

  • Page 80: Isdn Pri Features

    Personal Speed Dial Bin 97 is sent as the I-CNIS with the call. 2. At the ISDN Trunk Group level. The I-CNIS number programmed in the Iwatsu Enterprise-CS database for the ISDN Trunk Group is sent with the call. 3. Using the Central Office provided Directory Number. The ISDN Service Provider assigns this number.

  • Page 81: Loud Bell Interface

    LOUD BELL INTERFACE Outside telephone lines may be directed to ring a loud bell when Iwatsu Enterprise-CS is equipped with the optional IX-EDVIF or IX-MISC components. Each IX-MISC has the ability to support eight loud bells. The IX-EDVIF has the ability to support four loud bells.

  • Page 82: Networking - Ip Networking

    Communication is supported across the IP Campus network. This means, resources and bandwidth that would normally be dedicated to establishing and maintaining communications in other networking configurations now become available for use by other IP or TDM devices. Remote IP Campus nodes have the ability to communicate without the main IP Campus node processing the call between the two remote nodes.

  • Page 83: Networking - T1 Campus Networking

    Multiple Iwatsu Enterprise-CS systems may be networked using T1 E&M Tie Lines or Analog E&M Tie Lines. DID, ANI/DNIS, and Caller ID calls may be routed through the network to a remote Iwatsu Enterprise-CS. An Iwatsu Enterprise-CS also provides Caller ID/ANI/DNIS number display over the network.

  • Page 84: Optimized Routing

    POWER FAILURE BACKUP SYSTEM A Gel Cell Battery array may be connected to the Iwatsu Enterprise-CS to insure full system operation in the event of a power outage. The optional IX-BACBB (Battery Backup Cable) is required for backup battery connection.

  • Page 85: Quick Forwarding Using The Hold/Quick Forward Key

    SMDR Station Message Detail Recording (SMDR) allows you to connect an RS232C compatible serial printer to the Iwatsu Enterprise-CS. This printer will show all incoming and outgoing call activity. The following information will be shown: Date of the call...

  • Page 86: Self-Labeling Keys

    IP Campus. SYSTEM ALARM Should there be a malfunction with your system; the Iwatsu Enterprise-CS will generate an alarm indication on the Attendant Console and the IX- PWSE Power Supply Alarm LED and Status Indicator in the Gateway Controller.

  • Page 87: System Clock

    IX-CMSG-1 card. SYSTEM CLOCK The Iwatsu Enterprise-CS is equipped with a real time clock that provides an indication of the current time and duration of both incoming and outgoing calls on the LCD display of Iwatsu telephones. The clock also has a perpetual calendar that eliminates the need to change the date.

  • Page 88: Ticker Field Display

    5810 Self-Labeling display, but the ticker must be activated and deactivated through the Iwatsu Programmer for the IX-5800. TOLL RESTRICTION The Iwatsu Enterprise-CS provides flexible toll restriction of both area and office codes, as well as the subscriber number. There are eight levels of restriction.

  • Page 89: Trunk Interfaces

    Two levels of recording are available. This allows you to play a second message to inform callers that you are still waiting to assist them. The Iwatsu Enterprise-CS also has the ability to send unanswered calls to an overflow or secondary answering position after a predefined period of time.
  • Page 90 IWATSU ENTERPRISE-CS SYSTEM FEATURES - 72...

  • Page 91: Section 3 - Ip Telephone User Guide

    Section 3 – IP Telephone User Guide...
  • Page 92 IWATSU ENTERPRISE-CS IP TELEPHONE USER GUIDE - 74...

  • Page 93: Ip Telephones

    Softphone offers all the functionality of a fixed IP phone, yet it resides on the PC and uses the PC’s IP connection to communicate with the ECS. The Iwatsu Enterprise IP Softphone has a fixed ICM key and two fixed line keys. Additionally, five frequently-used fixed keys are integrated on the Iwatsu Enterprise IP Softphone: Hold, Forward, Add, Park, and Flash.

  • Page 94: Settings Tab

    Settings Tab: The Settings tab provides user configurable items such as ring tones and music on hold melody. Iwatsu Enterprise Softphone, Phone and Palm Skins Softphone Navigation Overview Help Minimize Close Incoming Call / Msg Indication Line Keys Features Tab...

  • Page 95: Iwatsu Enterprise 18I Platinum Series Ip Telephone

    IWATSU ENTERPRISE 18i PLATINUM SERIES IP TELEPHONE The Iwatsu Enterprise 18i IP Telephone is part of the Platinum Series line of telephones from Iwatsu. The Iwatsu Enterprise 18i is equipped with eight menu keys, 18 line keys, and a six-line, 20-character backlit LCD display.

  • Page 96: Iwatsu Enterprise 12I Platinum Series Ip Telephone

    IWATSU ENTERPRISE 12i PLATINUM SERIES IP TELEPHONE The Iwatsu Enterprise 12i IP Telephone is part of the Platinum Series line of telephones from Iwatsu. The Iwatsu Enterprise 12i is equipped with three menu keys, 12 line keys, and a two-line, 20-character LCD display. The Iwatsu Enterprise 12i has a large incoming call / MSG indication LED on the top of the telephone.
  • Page 97 IP Telephone is a Layer 2 switch, one client PC can connect to the back of the Iwatsu Enterprise 12i IP Telephone (via the PC jack) and then passes all data through the phone. When using the switching capabilities of the Iwatsu Enterprise 12i, voice quality may suffer.

  • Page 98: Platinum Series Ip Telephone Features

    10:40 AM Scott X3202 Iwatsu Enterprise 18i Platinum Series IP Telephone Multipurpose Keys - Can be programmed for a specific function, such as outside lines, individual extensions, or one-touch feature operation. Button Lamps - Light up or flash when someone is using a line or a feature corresponding to that button.
  • Page 99 Fixed Call Forward Destination. ePod (Easy Point of Decision) - is used for easy access to the Display Menu, navigating the Call Log, and changing volume levels on your Iwatsu Enterprise 18i/d Telephone. Press IN or OUT to access incoming or outgoing Call records.
  • Page 100 The feature code numbers listed in this manual are preset in the Iwatsu Enterprise-CS. Your system installer may assign a different code number for any feature based on individual system requirements.

  • Page 101: Platinum Series Menu Keys

    PLATINUM SERIES MENU KEYS Menu Key Features: The Iwatsu Enterprise 18i/d and Iwatsu Enterprise 12i/d Digital Telephones are equipped with menu keys. Frequently used features that are accessible via the Menu keys are listed below: The menu will dynamically change based on the telephone state.

  • Page 102: Platinum Series Feature Operation

    Iwatsu Enterprise 12i/d Menu Key Access: Access the display menu by selecting the corresponding Menu key below the feature name shown on the display as shown below: First Screen 15 TUE 15 TUE 10:40 AM 10:40 AM VMail VMail Park...

  • Page 103: Ix-12Ipktd-E Ip Telephone

    IX-12IPKTD-E IP TELEPHONE The IX-12IPKTD-E Executive Model IP Telephone provides complete access to the Iwatsu Enterprise-CS feature set from an Ethernet connection. Each IX-12IPKTD-E IP Telephone requires an IP address that is either dynamically allocated by the network DHCP server or is a static IP address.

  • Page 104: Ix-6Ipktd-E Ip Telephone

    IX-6IPKTD-E IP TELEPHONE The IX-6IPKTD-E IP Telephone provides complete access to the Iwatsu Enterprise-CS feature set from an Ethernet connection. Each IX-6IPKTD-E IP Telephone requires an IP address that is either dynamically allocated by the network DHCP server or is a static IP address.

  • Page 105: Ix-12Ipktd-E2 Ip Telephones

    IX-12IPKTD-E2 IP TELEPHONES Iwatsu Voice Networks is pleased to announce the release of the IX- 12IPKTD-E2 IP telephone. The IX-12IPKTD-E2 IP telephone replaces the IX-12IPKTD and adds Power over Ethernet (PoE) capability and maintains all the features found on the IX-12IPKD.

  • Page 106: Power Over Ethernet (Poe)

    Very Important! Power over Ethernet is supported ONLY if the PoE switch is a UL listed “Limited Power Source”. PoE is supported for the Iwatsu Platinum Series IP Telephones, IX- 12IPKTD-E (December 2004 production models and later), the IX-6IPKTD- E, and the IX-12IPKTD-E2 IP Telephones. The IX-12IPKTD does not accept PoE.

  • Page 107: Ix-12Ipktd-E/E2 Ip Telephone Features

    TRAN (Transfer) - Allows you to transfer a call from your telephone to another extension. FEAT (Feature) - The feature button is used to help operate certain special and advanced features available through Iwatsu Enterprise-CS. IP TELEPHONE USER GUIDE - 89...
  • Page 108 The Up/Down scroll keys are used to scroll through the menu features. Many Iwatsu Enterprise-CS features can be operated either by dialing a feature operation code or using a one-touch feature button, if your telephone has one assigned for that specific feature.

  • Page 109: Display Menu

    DISPLAY MENU The table below lists each of the features accessible from the Display menu. The features displayed on the Display menu change based on the status of the IX-12IPKTD-E/E2 IP Telephone (idle, station has accessed intercom dial tone, station has accessed an outside line, station has placed an outgoing call to busy station, station has placed an outgoing ICM call to station in DND mode) at the time the user presses the MENU key on the display.

  • Page 110: Absence Message

    ABSENCE MESSAGE The Absence Message option on the main menu includes five submenus. With the exception of Clear Message, these submenus contain the advisory message sent to callers with display telephones. Set Return Time Set Return Date Set Meeting Time Set Phone Number Clear Message Set Return Time...

  • Page 111: Set Return Date

    SET RETURN DATE 1. In the Enter Return Day field, enter the return date where dd is the day of the month. • The Absent Message Return Day loads. SET MEETING TIME Set Return Time Set Return Time At Meeting hh:mm At Meeting hh:mm Absence Message Absence Message...

  • Page 112: Background Music

    BACKGROUND MUSIC An external music source such as an FM tuner may be connected to the system to provide background music through the speaker of the phone. Absence Message Absence Message Music ON Music ON Call Forward Call Forward Music OFF Music OFF Call Pickup Call Pickup...

  • Page 113: Set Destination

    Set Destination Select Set Destination from the Call Forwarding menu. Set Destination Set Destination CO/ICM Calls CO/ICM Calls All Calls (EXT.) All Calls (EXT.) Set Active/Inact Set Active/Inact CO Calls Only CO Calls Only Busy/NA Calls Busy/NA Calls Mode Change Mode Change ICM Calls Only ICM Calls Only...

  • Page 114: Set Active/Inact

    Set Active/Inact The Set Active/Inact option enables the ECS to ‘remember’ call forward configurations and provides the ability to toggle between Activating and Inactivating settings established in Set Destination steps on the previous page. Set Destination Set Destination CO/ICM Calls CO/ICM Calls Set Active/Inact Set Active/Inact...

  • Page 115: Forward Cancel

    Forward Cancel Set Destination Set Destination All Calls (EXT.) All Calls (EXT.) Set Active/Inact Set Active/Inact Busy/NA Calls Busy/NA Calls Mode Change Mode Change No Answer Calls No Answer Calls CANCEL CANCEL BACK BACK ENTER ENTER CANCEL CANCEL BACK BACK ENTER ENTER The Forward Cancel option cancels some or all of the call forwarding...

  • Page 116: Call Pickup

    CALL PICKUP Use the Call Pickup option to answer a call ringing at another extension or group. Three options are available: Direct Extension – Pick up a call ringing at another extension. Internal Group – Pick up a call ringing at a call pick up group for which your station has access.

  • Page 117: External Group

    External Group Background Music Background Music Direct Extension Direct Extension Call Forwarding Call Forwarding Internal Group Internal Group Sub System Name Sub System Name Call PickUp Call PickUp External Group External Group Enter Extension # Enter Extension # CANCEL CANCEL ENTER ENTER CANCEL...

  • Page 118: Personalized Ringing

    PERSONALIZED RINGING Selecting the Personal Ringing tone from the main menu allows the selection of one of eight personalized ringing tones to help distinguish the station from others. Cancel Callback Cancel Callback To Select Ringing To Select Ringing Last Number Redial Last Number Redial Tone, Press Tone, Press...

  • Page 119: Speed Dial

    SPEED DIAL The Speed Dial option allows the registration and dialing of frequently dialed numbers. The registered number can be 32 digits in length and can include the insertion of a pause. The Speed Dial option on the main menu includes two submenus. Outgoing –...

  • Page 120: Outgoing: Search By Name

    Outgoing: Search by Name The Search By Name option from the Outgoing menu allows you to search through the speed dial registry using alphanumeric keys. Remote Park PickUp Remote Park PickUp Outgoing Outgoing Direct Out Direct Out Save Number Redial Save Number Redial Registration Registration...
  • Page 121 Registration: Register Name The Register Name from the Registration menu allows the registration of a speed dial number. Remote Park PickUp Remote Park PickUp Outgoing Outgoing Register Number Register Number Save Number Redial Save Number Redial Registration Registration Register Name Register Name Speed Dial Speed Dial...

  • Page 122: Station Lock

    STATION LOCK The Station Lock option on the main menu is used to restrict outgoing CO calls and includes two submenus. Lock Unlock Lock Save Number Redial Save Number Redial Lock Lock Station Password Station Password Speed Dial Speed Dial Unlock Unlock Station Lock...

  • Page 123: Text Message

    TEXT MESSAGE The Text Message option from the main menu allows you to send and register text messages. The Text Message option includes four submenus. Message Send/Reply – Send or reply to a message Message Scrolling – Scroll through available messages Message Clear –...

  • Page 124: Message Clear

    Message Clear The Message Clear option clears a text message on the display of the IX- 12IPKTD-E/E2. Speed Dial Speed Dial Message Send/Reply Message Send/Reply Station Lock Station Lock Message Scrolling Message Scrolling Text Message Text Message Message Clear Message Clear CANCEL CANCEL ENTER...

  • Page 125: Time Reminder

    TIME REMINDER The Time Reminder menu allows you to set or clear a time reminder. The time reminder is audible through the IX-12IPKTD-E/E2 speaker. Reminder Set Reminder Clear Reminder Set Station Lock Station Lock Reminder Set Reminder Set Reminder Reminder hh:mm hh:mm Text Message...

  • Page 126: Voicemail Access

    VOICEMAIL ACCESS The Voicemail Access option allows you to access a specific voicemail hunt group. Time Reminder Time Reminder Hunt Group 47 Hunt Group 47 Hunt Group 48 Hunt Group 48 Voice Mail Access Voice Mail Access Hunt Group 49 Hunt Group 49 CANCEL CANCEL...

  • Page 127: Section 4 - Digital Telephone User Guide

    Section 4 – Digital Telephone User Guide Note: Features listed in this section are also accessible from Iwatsu IP Telephones, except where otherwise noted.
  • Page 128 IWATSU ENTERPRISE-CS DIGITAL TELEPHONE USER GUIDE - 110...

  • Page 129: Digital Telephones

    DIGITAL TELEPHONES There is a wide assortment of digital telephones designed to work with Iwatsu Enterprise-CS. These telephones have a combination of Fixed Feature keys and / or Programmable Multipurpose Keys. Many of the models are equipped with a digital display and have keys that provide red and green LED indication.

  • Page 130: Ix-5800 Digital Key Telephones

    IX-5800 DIGITAL KEY TELEPHONES The IX-5800 is equipped with a two-line, 16-character LCD display, and nine multipurpose keys. The IX-5800 has a large incoming call / MSG indication LED on the top of the telephone and standard full-duplex speakerphone. Ringer, Handset, and Speaker volume for the IX-5800 are controlled by using the - and + keys and changes based on the state of the telephone.

  • Page 131: Iwatsu Enterprise 18D Platinum Series Digital Key Telephones

    IWATSU ENTERPRISE 18d PLATINUM SERIES DIGITAL KEY TELEPHONES The Iwatsu Enterprise 18d Digital Telephone is part of the Platinum Series line of telephones from Iwatsu. With the introduction of the Iwatsu Enterprise 18d Digital Telephone, frequently used system features are now made available through menu keys on the display.

  • Page 132: Iwatsu Enterprise 12D Platinum Series Digital Key Telephones

    Menu key features include: Call Forwarding, Voice Mail, Call Conferencing, Speed Dial, and Call Park. The Iwatsu Enterprise 12d is equipped with three menu keys, 12 line keys, and a two-line, 20-character LCD display. The Iwatsu Enterprise 12d has a large incoming call / MSG indication LED on the top of the telephone.

  • Page 133: Ix-12Kts-3 Executive Digital Key Telephones

    IX-12KTS-3 EXECUTIVE DIGITAL KEY TELEPHONES The IX-12KTS-3 Executive Digital key Telephone has 4 Fixed Feature Keys with a red LED, 8 Programmable Multi-Purpose Keys with a red LED, 12 Programmable Multipurpose Keys each with a red LED and a green LED, a mute key, a ringer volume control key, a handset volume control key, a speaker volume control and a full-duplex speakerphone.

  • Page 134: Ix-12Ktd-3 Executive Digital Key Telephones

    IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONES The IX-12KTD-3 Digital key Telephone has 4 Fixed Feature Keys with a red LED, 8 Programmable Multi-Purpose Keys with a red LED, 12 Programmable Multipurpose Keys each with a red LED and a green LED, a mute key, a ringer volume control key, a handset volume control key, a speaker volume control and a full-duplex speakerphone.

  • Page 135: Dckt970 Digital Wireless Key Telephone

    DCKT970 DIGITAL WIRELESS KEY TELEPHONE The DCKT970 Digital Wireless Key Telephone has four feature keys (Transfer, Hold, Feature, Channel and Redial) and four function (F1-F4) keys. It may be connected directly to a digital station port, or it may share a port with a digital telephone.

  • Page 136: Omegatrek Ps6 Portable Station (Ix-Ps6)

    OMEGATREK PS6 PORTABLE STATION (IX-PS6) The Omegatrek PS6 Portable Station is a lithium battery-operated portable telephone that allows users to make and receive calls within the service area covered by an Omegatrek IX-BS5 Base Station. The IX-PS6 Portable Station has a three-line display, eight multiple purpose keys each with a red/green LED, an integrated handset speaker for voice announce and hands- free answerback, multiple ringing tones including vibrate mode, and an integrated headset jack.

  • Page 137: Ix-5810 Digital Key Telephone Features

    Voice Mail- This key is used for one-touch access to your voice Mailbox. FEATURE - The feature button is used to help operate certain special and advanced features available through Iwatsu Enterprise-CS. TRANSFER - Allows you to transfer a call from your telephone to another extension.
  • Page 138 30 seconds (default), 1, 3, 5, 10, 20, 30, 60, 90, or 120 minutes. (A telephone reset is required after changing the backlight duration) Many Iwatsu Enterprise-CS features can be operated by using the Self- Labeling keys, dialing a feature operation code or using a one-touch multipurpose button, if your telephone has one assigned for that specific feature.

  • Page 139: Ix-5810 Self-Labeling Display

    IX-5810 SELF-LABELING DISPLAY Self-Labeling Display Navigation The Iwatsu IX-5810 Digital Telephone is equipped with 10 Self-Labeling keys that support up to 20 system features. When a key is changed on the key pattern of your phone, the label will change.
  • Page 140 To change the name of a key on the display: Press and hold (six seconds) the key that corresponds to the label you want to change. When the Label Name Change screen appears, use the dial pad and the navigation keys to enter the new name for the key. Press Save to save your changes or Cancel to exit the name change without saving.
  • Page 141 Note: Only one Bluetooth device can be paired to the telephone. If another Bluetooth device is paired to the same telephone, the previous pairing information is overwritten. For convenience and visibility, Iwatsu recommends adding a Headset Control Key to the key pattern of your telephone when using a Bluetooth headset.
  • Page 142 Ticker Field Display (TFD) A ticker URL must be programmed in the system database to activate this feature. To Activate the Iwatsu Ticker (TFD): Press the Setup Menu key. Press Iwatsu Ticker (TFD). Select ticker TFD 1-5 (Up to five tickers can be programmed in the system database).

  • Page 143: Ix-5810 Display Menu Feature Operation

    IX-5810 DISPLAY MENU FEATURE OPERATION Call Log Your IX-5810 is programmed to capture, store, and display telephone numbers and Caller ID information for the last 10 Incoming and 10 Outgoing calls with Caller ID, ANI, or DNIS information. Note: ACD and Voice Announce calls are not stored in the Call Log. View the Call Log Using the Display Menu: Press the Call Log key on your display.
  • Page 144 Call Forward Program a Forward Destination From the Self-Labeling Display Menu: Press the Call FWD menu key on your display. Press Program. Select an item to program. You can select an <EMPTY> entry or overwrite an existing entry. Enter the Call Type you wish to forward. CO &...
  • Page 145 Select the flashing (active) entry. Press Exit to end the operation. Conference Call The Iwatsu Enterprise-CS allows you to make conference calls with any combination of up to four extensions and outside lines on the same call. To Make a Conference Call: While speaking on an outside or internal call: Press the Conference key on the display (Conference will flash).
  • Page 146 Press Park to park the call. Make your next call. the conference. Press Conference and then Park to complete After you hear a tone burst, all parties are connected. To add another extension or outside line, repeat the same procedure. Directory Your IX-5810 is equipped with a Directory for access to system Internal, system External, Personal Speed Dial, and Direct Bin Access.
  • Page 147 Personal (Personal Speed Directory) From the Self-Labeling Display Menu: Press the Directory menu key on your display. Press Personal. Select a programmed entry on the screen and the number is dialed. Select Program to program a new entry. Select an <Empty> entry or select an entry to overwrite. Using the dial pad, enter a Name for the new entry.
  • Page 148 Picking up a call that is Parked From the extension that parked the call: Lift receiver or press the SPEAKER key. Press the Park menu key. From another extension: Lift receiver or press the SPEAKER key. Press the Park menu key. Dial the extension number where the call is parked to pick-up the call.
  • Page 149 Speaker Boost To toggle the speakerphone between full and half-duplex: Lift the receiver Press [SPKR Boost] Press FEATURE and dial (full-duplex) Press FEATURE and dial (half-duplex). In the half-duplex mode the SPKR Boost key will flash red. No LED in full- duplex mode.

  • Page 150: Platinum Series Digital Key Telephone Features

    10:40 AM Scott X3202 Iwatsu Enterprise 18d Platinum Series Digital Key Telephone Multipurpose Keys - Can be programmed for a specific function, such as outside lines, individual extensions, or one-touch feature operation. Button Lamps - Light up or flash when someone is using a line or a feature corresponding to that button.
  • Page 151 Platinum Series Key Telephones. ePod (Easy Point of Decision) - is used for easy access to the Display Menu, navigating the Call Log, and changing volume levels on your Iwatsu Enterprise 18i/d Telephone. Press IN or OUT to access incoming or outgoing Call records.
  • Page 152 The feature code numbers listed in this manual are preset in the Iwatsu Enterprise-CS. Your system installer may assign a different code number for any feature based on individual system requirements.

  • Page 153: Platinum Series Menu Keys

    PLATINUM SERIES MENU KEYS Menu Key Features: The Iwatsu Enterprise 18i/d and Iwatsu Enterprise 12i/d Digital Telephones are equipped with menu keys. Frequently used features that are accessible via the Menu keys are listed below: The menu will dynamically change based on the telephone state.

  • Page 154: Platinum Series Feature Operation

    Iwatsu Enterprise 12i/d Menu Key Access: Access the display menu by selecting the corresponding Menu key below the feature name shown on the display as shown below: First Screen 15 TUE 15 TUE 10:40 AM 10:40 AM VMail VMail Park...
  • Page 155 Call Log: Call Log (18i/d only) Your Iwatsu Enterprise 18i/d is programmed to capture, store, and display telephone numbers and Caller ID information for the last 10 Incoming and 10 Outgoing calls with Caller ID, ANI, or DNIS information. View the Call Log Using the Menu: Press the Call Log menu on your display.
  • Page 156 EZDial (18i/d only) Your Iwatsu Enterprise 18i/d can be programmed to have one to ten direct station selections located in the EZDial directory. (This feature will not appear unless programmed in the system database by your authorized Iwatsu Distributor.) Note: When a change is made to your EZDial programming, it is important to reset your Iwatsu Enterprise 18i/d telephone for the EZDial change(s) to take effect.
  • Page 157 Forward Set Forward Destination From the Display Menu: Press the Forward (or Scroll > Fwd) menu key on your display. Press Set. Enter the Call Type you wish to forward. CO & ICM (Outside/Intercom). CO Only (Outside). ICM Only (Intercom). CO and ICM calls can be forwarded to different numbers.
  • Page 158 Cancel Follow Me (From the forwarded station) Lift the receiver (handset). Press Forward (or Scroll > Fwd)—only once. The 12i/d will first display the current forward status for two seconds. Press Cancel. Press the Speaker button to end the operation. Forward—Quick Set The Forward—Quick Set feature allows you to turn on/off the current forward destination programmed on your 18i/d or 12i/d telephone.
  • Page 159 Park Park a call so that it can be reached from another extension. Putting a call in Call Park When speaking on an outside line: Select the Park menu key. You will hear confirmation tone and an asterisk* will appear next to the Park menu key.
  • Page 160 Transfer to Park You can transfer a call to another user’s individual park on their telephone. The call can then be picked up remotely from another telephone. The call can also be picked up from the telephone where it is parked. Transferring a call to another user’s individual park When speaking on an outside line: Press TRAN + the Park menu key.
  • Page 161 Speed Dial (18i/d only) Iwatsu Enterprise 18i/d Speed Dial navigation: The Iwatsu Enterprise 18i/d has enhanced speed dial menu features that allow you to easily Call, Search, and Edit speed dial listings. To Speed Dial a Number When you want to Speed Dial a registered number, perform one of the...
  • Page 162 Enter the Bin number (90-99) to edit. Enter the new trunk group (000-250). Select Save to save your change. Speed Dial Search Search for a speed dial entry: • Press SpeedDial and select Search. • Select: Next to see the next entry Prev to see the previous entry.
  • Page 163 • Press Speed to dial the number. Personal Speed Dial Registration - To register personal speed dial numbers: • Press the FEAT button. • Press the Speed button, then dial the desired Personal Speed Dial Access Code (Bin 90-99). • Enter the phone number.

  • Page 164: Basic Features

    BASIC FEATURES MAKING A 911 CALL Operation From an outside or inside line: Go off-hook. Dial 911. You will be connected to your local Public Safety Answering Point (PSAP). MAKING AN OUTGOING CALL Operation Lift the receiver. Press the button for an outside line and the outside line button will flash green.

  • Page 165: Making An Intercom Call

    MAKING AN INTERCOM CALL Operation Lift the receiver. Wait for the dial tone. Dial the desired extension number. Press the button representing the desired extension if assigned as a Multipurpose button. Make an announcement after the tone or wait for an answer to the ring.

  • Page 166: Transferring A Call To Another Extension

    TRANSFERRING A CALL TO ANOTHER EXTENSION Operation When speaking on an outside line: Press the Transfer button TRAN and the lamp will flash red. Wait for the dial tone. Dial the desired extension number. Press the button representing the desired extension if assigned as a Multipurpose button.

  • Page 167: Picking Up A Call On Hold

    PICKING UP A CALL ON HOLD Operation Lift the receiver. Press the green intermittently flashing button on your phone or the red flashing button on another phone representing the desired outside line. The lamp on the outside line button will flash green. PUTTING A CALL ON CALL PARK Call Park is similar to Hold but allows others to pick a call up even though they do not have a button representing the desired outside line.

  • Page 168: Handling A Second Call

    To put a call on Call Park at another extension: When speaking on an outside line: Press the Transfer button TRAN. Press the Call Park button PARK. Dial the extension number or press the DSS key or CCV key of the station at which you want to park the call. Hang up.

  • Page 169: Advanced Features

    ADVANCED FEATURES ABSENCE MESSAGE DISPLAY Allows you to leave an advisory message for a display phone caller if you should leave your office. Four messages are available: Return at (time) Return on (date) Meeting at (time) Call (number) This feature only works with a Multipurpose button programmed for Absence Message ABS.MSG Operation To register a message:...

  • Page 170: Account Code

    ACCOUNT CODE Allows you to enter a one- to 12-digit code to either identify the caller or identify the party the call was made for. These codes are printed out with the SMDR information. Account code entry may be done before the party answers, during a call, or after the other party hangs up.

  • Page 171: Alphanumeric Display

    ALPHANUMERIC DISPLAY Iwatsu Enterprise-CS Digital Multiline Display Telephones have a 2-line, 16-character alphanumeric LCD display that tilts for ease of viewing. The display will provide the following information: Absence Messages Account Code Input Call Duration Timer Callback CO/ICM Called Party Identification...

  • Page 172: Alphanumeric Speed Dial By Name

    ALPHANUMERIC SPEED DIAL BY NAME The Alphanumeric Speed Dial By Name feature allows you to access the speed dial list alphabetically. When you want to place a CO outgoing call with the Speed Dial feature, the desired Speed Dial destination can be searched by name alphanumerically.

  • Page 173: Automatic Outside Line Answer / Hold

    AUTOMATIC OUTSIDE LINE ANSWER / HOLD This programming option allows you to receive a second call automatically by simply pressing the Hold, Call Park, or existing outside line button. Operation While on a call: Press the Hold HOLD/DND, Call Park PARK, or existing outside line button AUTOMATIC REPEAT DIALING Allows you to instruct the ECS to dial an outside party until they answer.

  • Page 174: Background Music

    BACKGROUND MUSIC An external music source such as a FM tuner may be connected to the system to provide background music either through the speaker in the phone or an external paging system. The music is automatically turned off if the phone or external paging system is in use.

  • Page 175: Bluetooth

    IX-5810 Digital Telephone. This is a Class 2 version 2.0 + EDR Bluetooth module that attaches to the IX-5810 circuit board and can be installed by your Iwatsu Authorized installer. The optional Bluetooth Interface Module (IX-58BTINF) allows you to connect a Bluetooth headset to an IX-5810 Digital Key Telephone.
  • Page 176 Operation To Discover (pair), connect, and disconnect a Bluetooth headset: Follow the Bluetooth manufacturers instructions to prepare your Bluetooth device for pairing. Your Bluetooth device must be in the pairing mode before beginning this procedure Note: Only one Bluetooth device can be paired to the telephone. If another Bluetooth device is paired to the same telephone, the previous pairing information is overwritten Press the Setup Menu key on the IX-5810 Key telephone...

  • Page 177: Built-In Speakerphone

    BUILT-IN SPEAKERPHONE Many Iwatsu Enterprise-CS Telephones come equipped with a standard Built-in Speakerphone. An internal speakerphone is also optional on some units. Use of the Speakerphone allows for complete hands-free operation on external calls. Operation To make a call: Press the Speaker button SPKR and the lamp will flash red...

  • Page 178: Busy Bypass Tone Calling

    BUSY BYPASS TONE CALLING Allows you to be informed that there is a second call waiting for you to answer. This is accomplished by providing a muted tone through the speaker in the busy telephone. External and internal calls may be differentiated by frequency.

  • Page 179: Busy Intercom Callback

    BUSY INTERCOM CALLBACK Allows you to instruct the ECS to inform you when a busy extension that you called becomes idle. When the extension becomes idle, the ECS will call you back. After you answer, the desired extension will automatically be dialed.

  • Page 180: Busy Number Callback

    BUSY NUMBER CALLBACK Allows you to instruct the ECS to periodically call you to try calling a previously dialed outside number again. To have the ECS dial the number simply pick up the receiver. Operation When you dial an outside number and there is no answer or a busy signal: Do not hang up Press the Feature button FEAT then dial Press the Busy Number Callback button TRNK C/B if...

  • Page 181: Busy Outside Line Queuing

    BUSY OUTSIDE LINE QUEUING Allows you to instruct the ECS that you wish to be notified when the outside lines are no longer busy. When an outside line becomes available, your phone will ring. Picking up the receiver will give you outside dial tone. If you previously dialed the outside number, that number will automatically be dialed when the receiver is picked up.

  • Page 182: Busy Overriding

    BUSY OVERRIDING Allows you to alert a busy extension user that you are waiting to speak with them. The busy extension user will hear periodic tone bursts through the speaker. If they have a display the display will identify the calling party. Operation When you dial a busy extension: Do not hang up...

  • Page 183: Call Coverage

    CALL COVERAGE The Multipurpose buttons on the Digital Telephones may be programmed to allow both audible and visual indication of a call ringing at another extension. Calls made to an extension that is represented as a Call Coverage button on another phone may be answered by that phone by pressing the Call Coverage button.

  • Page 184: Call Divert

    CALL DIVERT A station user can divert an incoming ringing call by pressing the MBOX key to activate the Call Forward No Answer process. The Fixed Call Forwarding Destination must be programmed in the ECS database under Stations > Call Forward (Class 10.78). CALL FORWARDING - FLEXIBLE CALL FORWARDING Allows you to send your calls to an internal destination or external line...

  • Page 185: Forward Cancel

    FORWARD CANCEL You may cancel the forwarding of All calls, CO calls only, or Intercom calls only. Operation Lift the receiver (handset) or press SPKR Press FWD Press Enter the Call Type number you wish to cancel 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only Wait for a confirmation tone...

  • Page 186: To Set Forward Via Direct Inward System Access (Disa)

    TO SET FORWARD VIA DIRECT INWARD SYSTEM ACCESS (DISA) Operation Refer to Section Nine for use of the DISA feature Wait for the intercom dial tone Enter the Call Forward Code Enter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only Enter the Flexible Call Forward Mode...

  • Page 187: Call Monitoring

    CALL MONITORING Allows you to silently monitor a call on another extension or line. In order for this feature to operate on intercom off-hook signaling must be disabled. Operation To monitor a call on an outside line: Lift the receiver Wait for the dial tone Press the Monitor button MONITOR Press the outside line button...

  • Page 188: Call Pick-Up

    CALL PICK-UP Allows you to answer a call ringing at someone else's phone. There are three types of Call Pick-Up: Direct Call Pick-Up, Internal Group Call Pick- Up, and External Group Call Pick-Up. DIRECT CALL PICK-UP Allows you to answer a call ringing at any extension in the office. Operation Lift the receiver Wait for the dial tone...

  • Page 189: Call Recording

    IWATSU VOICE NETWORKS, its distributors, and the manufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from the use or misuse of this feature.

  • Page 190: Caller Id, Ani Information Storage

    CALLER ID, ANI INFORMATION STORAGE Allows you to store and display the telephone number for a call on a caller ID, ANI or DNIS line. The system may be programmed to save information for all calls, or abandoned calls only. Operation To view stored call information: For station: At ICM dial tone press the illuminated USAS key...

  • Page 191: Caller Id Display Change

    CALLER ID DISPLAY CHANGE The information displayed on the station LCD during incoming ringing, call in progress, incoming forwarded call ringing, and camped-on/transferred call ringing may be changed by pressing a CID DISPLAY CHANGE key. This feature may be used only incoming calls on Caller ID/ANI or DNIS lines. Ten different display modes are available.

  • Page 192: Clear Call

    Do not hang up Dial the second extension number CONFERENCE The Iwatsu Enterprise-CS allows you to converse with three other people in one call. There may be any combination of inside extensions or outside lines. ADD-ON...

  • Page 193: Multiline

    MULTILINE (up to 3 outside + 1 inside parties) Operation While speaking on an outside call: Press the Hold button HOLD/DND to place the call on hold Make the second outside call Press the Add button ADD after the second party answers Press the 1st line that was placed on hold If your phone only has one outside line button: Press the Call Park button PARK to place the call on Call Park...

  • Page 194: Consultation Hold

    CONSULTATION HOLD Places an outside call on temporary hold before a transfer or conference is completed. The call will automatically return to you if the desired transfer extension does not answer or if you dialed incorrectly. If you have a display on your phone, the display will show Camp On RCL and the name of the person that the call was sent to.

  • Page 195: Direct Outside Line Appearance

    DISTINCTIVE RINGING - OUTSIDE LINE CALLS Each outside line can be assigned one of four available ringing tones. This feature applies only to Iwatsu Key Telephones. DISTINCTIVE RINGING - ICM/OUTSIDE LINE Intercom and outside line calls provide different ringing tones.

  • Page 196: Exclusive Hold

    Make a voice announcement or wait for a response to the tone signaling, your choice is dependent on system programming EXTENSION NUMBER DISPLAY Allows you to display your extension number on the display of an Iwatsu IP or digital telephone equipped with an LCD. Operation...

  • Page 197: Feature Button Display

    FEATURE BUTTON DISPLAY Allows you to display the function of your telephone's feature keys. Operation To display a feature button: Press the Feature button FEAT then dial Press the desired feature button FLASH Allows you to receive dial tone on the same outside line without having to hang up.

  • Page 198: Floating Outside Line Group Access

    FLOATING OUTSIDE LINE GROUP ACCESS Allows for a number of outside lines to be assigned to one of 250 groups. These groups may be used for incoming calls, outgoing calls or both incoming and outgoing calls. Operation To access an outside line group: Lift the receiver Press the Float button FLT then dial the outside line group number...

  • Page 199: Full/Half-Duplex Speakerphone Mode Switching

    FULL/HALF-DUPLEX SPEAKERPHONE MODE SWITCHING The Platinum Series and IX-12KTD/S-3 Digital Key Telephones can be changed from full-duplex to half-duplex through the operation of the Speaker Duplex key. The IX-12IPKTD/-E use an internal DSP to automatically switch from full/half-duplex. Operation To switch from the Full Duplex Mode to the Half Duplex Mode: Press Speaker Duplex or press FEAT To switch from the Half Duplex Mode to the Full Duplex Mode: Press Speaker Duplex or press FEAT...

  • Page 200: Hands-Free Answerback On Intercom

    HANDS-FREE ANSWERBACK ON INTERCOM Allows you to answer an intercom call without lifting the receiver. The microphone may be turned off if desired. Operation To turn on Hands-Free Answerback: Press the Feature button FEAT then dial Press the MIC OFF button MIC OFF if assigned as a button and the lamp will be off To turn off Hands-Free Answerback: Press the Feature button FEAT then dial...

  • Page 201: Headset Button

    To place a call on hold: Press the HOLD/DND key. An ICM dial tone is heard. Dial another number or press the Headset Control key. To retrieve a call from hold with Headset Control key idle: Press the Headset Control key, and then press the line key on which the party is holding.

  • Page 202: Headset Connection

    HEADSET CONNECTION Digital telephones may operate with a headset instead of the handset (receiver). Use of the headset requires the handset to remain in the cradle of the phone and the headset control button to be switched to the on position. Operation To make a call: Press the button representing the type of call you wish to place...

  • Page 203: Last Number Redial

    Press the Speed Dial button SPEED Dial Press Redial. MASTER HUNT GROUPS The Iwatsu Enterprise-CS allows extensions to be programmed into Hunt Groups. Each Hunt Group is assigned an access code and when dialed the system searches for the first idle extension. Operation...

  • Page 204: Memo Dial

    MEMO DIAL Allows you to save a telephone number in memory while you are speaking on an outside line. The memory is shared with Save Number Redial. Operation While on a call: Press the Feature button FEAT then dial Dial the phone number Press the Feature button FEAT Press the Memo button MEMO if assigned as a Multipurpose button...

  • Page 205: Message Waiting

    MESSAGE WAITING Allows you to light a lamp at another extension to inform them that you wish to speak with them. Note: This feature is not supported when an MBOX key is programmed on the telephone. Operation To leave a message: When the extension you are calling is busy or does not answer: Do not hang up Press the Message button MSG...

  • Page 206: Microphone Cut-Off

    To cancel message waiting: If you want to cancel a message you left at an extension: Press the Speaker button SPKR Wait for the dial tone Press the Message button MSG then dial Dial the extension number of the message you wish to cancel Wait for a confirmation tone Press the Speaker button SPKR If you want to cancel all messages left at your extension:...

  • Page 207: Off-Hook Outgoing Call

    OFF-HOOK OUTGOING CALL This programming option allows you to automatically dial an outside party by simply picking up the receiver. This feature makes use of the System Speed Dial feature. Operation Lift the receiver Press the Speaker button SPKR if your phone is equipped with a Speakerphone OFF-HOOK OUTSIDE LINE ANSWERING Allows you to answer an outside call without having to press the button...

  • Page 208: On-Hook Dialing

    Three different levels of restriction are available. This does not affect the restricted stations ability to make outgoing calls on these lines. PAGING The Iwatsu Enterprise-CS provides three types of paging: All Call Group Call Zone Page...

  • Page 209: Group Call (Internal)

    GROUP CALL (INTERNAL) Allows you to page through the speaker in a group of phones. There may be 125 groups with a maximum of 64 extensions per group. Operation To page through a group of phones: Lift the receiver Wait for the dial tone Dial Group Call access code Press the Group Call button GROUP if assigned as a Multipurpose button...

  • Page 210: Personal Ringing Tone

    PERSONAL RINGING TONE You may choose one of eight personal ringing tones to distinguish ringing at your station from others. Operation To play a ringing tone for your system extension: With your station idle press FEAT + To select a ringing tone for your system extension: With your station idle press FEAT + To restore default ringing tone at your system extension: With your station idle press FEAT +...

  • Page 211: Prime Line Access

    PRIME LINE ACCESS This programming option allows a system extension to immediately access a specific system extension, outside line, outside line group, hunt group, paging zone, or optimized routing upon going off hook. Operation Lift the receiver Press the Speaker button SPKR if your station is equipped with a Speakerphone PRIVACY/PRIVACY RELEASE All calls are private and no one may enter a call unless you release the...

  • Page 212: Quick Forwarding Using The Hold/Quick Forward Key

    QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY See PUTTING A CALL ON HOLD for information concerning using the Hold/Quick Forward key. QUICK MODE OPERATION This programming option enables you to access an outside line or your intercom extension by simply pressing the desired button. This activates the speaker and allows for immediate On-Hook Dialing.

  • Page 213: Remote Relay Control

    To forward via DIRECT INWARD SYSTEM ACCESS (DISA): Refer to section seven for use of the DISA feature Wait for the intercom dial tone Dial the Remote Call Forwarding code Dial Dial the Remote Call Forwarding group code Dial Dial the outside phone number Dial Wait for a confirmation tone Hang up...

  • Page 214: Ring Muting

    RING MUTING Allows you to turn the ringer, microphone, and speaker off at your phone. Ring Muting is recommended instead of Do Not Disturb when the Call Coverage feature is installed. Operation To turn the ringer off: Press the Silent button SILENT and the lamp for that button will be solid red To turn the ringer on: Press the Silent button SILENT and the lamp for that button...

  • Page 215: Self-Labeling Keys

    SELF-LABELING KEYS The Iwatsu IX-5810 Digital Telephone is equipped with 10 Self-Labeling keys that support up to 20 system features. When a key, that resides on the LCD, is changed on the key pattern of your telephone, the label for that key will change.

  • Page 216: Shift Call

    Return a Self-Labeling Key to Its Default Name: If you have changed the name of the key and wish to return the key name to its default setting. Press and hold (six seconds) the desired key that corresponds to the label you want to return to the default name Do not enter a new name, press Save &...
  • Page 217 To register several Speed Dial numbers: After entering a phone number: Press the Speed button SPEED Dial the next Speed Dial Code Repeat the same procedure To register a pause time: When registering the telephone number, at the place where you want to insert a pause: Press the Hold button HOLD/DND Dial 1-9 for desired pause time in seconds...

  • Page 218: To Speed Dial A Number

    To register a directory name for a Speed Dial Number: Press the Feature button FEAT Press the Speed button SPEED Dial Dial the desired Personal Speed Dial Code Register the letters of the name using the dial pad Press the button until the desired letter is displayed Press the HOLD/DND button to enter that letter or number The name may be 10 characters.
  • Page 219 Quick Dial (the system selects the outside line): Lift the receiver Press the Speed button SPEED Dial Speed Dial Code The system will automatically dial the registered number. This operation will not work unless you register the outside line group number. Speed Dial Display Scrolling: If your phone is equipped with a display you may display the Speed Dial Numbers that are registered in both Personal and System...

  • Page 220: Station Coaching And Station Monitor

    STATION COACHING AND STATION MONITOR Station Coaching includes two actions: Monitoring and whisper paging (hereafter called ‘whisper monitor’). A digital key telephone is able to whisper monitor a digital key telephone after invoking the Monitor feature. The Monitoring station can whisper monitor other stations while on an outside call or an intercom call and press the key to speak to the monitored station without the calling station hearing.

  • Page 221: Station Restriction Password

    STATION RESTRICTION PASSWORD You may enter a personalized password to prevent anyone from using your phone when you are not present. The password must be programmed through system programming and may be six digits in length. Operation To restrict your phone: Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial...

  • Page 222: Text Messaging

    TEXT MESSAGING Allows you to send text messages to the display of another system extension. SYSTEM TEXT MESSAGES Allows you to have access to frequently used messages that are common to everyone in the office. The messages may be 16 characters in length. A maximum of 90 may be stored in system memory.
  • Page 223 Busy Bypass Text Message Operation To select and send a busy bypass text message to another system extension: While calling a busy or idle extension Press TXT MSG Enter the desired text message number , or press TXT MSG. To respond to a busy bypass text message while on a call: While on a call with a busy bypass text message on your display Press TXT MSG +...

  • Page 224: Scrolling And Selecting Text Messages

    Stored Text Message Operation To select and send a stored text message to another system extension: While calling a busy or idle extension Press TXT MSG Enter the desired text message number , or press TXT MSGn. Press To display a stored text message: With you TXT MSG key red LED lit Press TXT MSG + to display a stored text message...

  • Page 225: Ticker Field Display (Tfd)

    Display (TFD). The user can activate and deactivate the TFD from the IX- 5810 Self-Labeling display, but the ticker must be activated and deactivated through the Iwatsu Programmer for the IX-5800. Operation To activate the TFD from the IX-5810 Digital Key Telephone: Press the Setup key.

  • Page 226: Tone/Voice Calling

    Wait for a confirmation tone Press the Speaker button SPKR To cancel: Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Press the Time Reminder button TM REMD then dial Wait for a confirmation tone Press the Speaker button SPKR TONE/VOICE CALLING The calling mode for intercom calls may be switched between voice and...

  • Page 227: Transfer To Guest Mailbox

    Transfer to Guest Mailbox allows access to mailboxes that are not associated with specific ECS extensions. Operation To access a Guest Mailbox from an Iwatsu Enterprise-CS or SLT: Press ICM + either the VOICE MAILBOX ACCESS key or mailbox access code.

  • Page 228: Universal Night Answer

    VOICE MAIL MESSAGE The Iwatsu Enterprise-CS easily integrates with many manufacturers' voice mail machines. As an Iwatsu Enterprise-CS user you will be able to transfer and forward both internal and external calls directly to a mailbox and be notified by a special voice mail message waiting indication (a red flashing lamp on the MSG key and MBOX key) when there are messages present in your mailbox.
  • Page 229 To retrieve a message from your mailbox using the MSG key: When the Message button MSG lamp is flashing red: Lift the receiver Wait for the dial tone Press the MSG button Dial The system will automatically call your voice mail mailbox. To access your mailbox from your extension (no message waiting): Press the VHUNT key or dial your voice mail access code.
  • Page 230 To forward your calls to your mailbox: Lift the receiver (handset) or press SPKR Press FWD Enter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only Enter the Flexible Call Forward Mode 1 = All calls to another extension or hunt group 2 = Busy/No Answer calls to voice mail 3 = No Answer calls to voice mail...

  • Page 231: Voice Mail Monitor (Answering Machine Emulation)

    VOICE MAIL MONITOR (ANSWERING MACHINE EMULATION) Station users may monitor voice mail messages as they are recorded. During recording monitor, the station user may select to initiate a call with the caller. You may also activate or deactivate this feature from your extension. Operation To initiate Voice Mail Monitoring: After the call is answered by voice mail at an idle station:...

  • Page 232: Whisper Page

    WHISPER PAGE The Whisper Page feature allows ECS station users to communicate with busy extensions without requiring the IX-BPAD Busy Bypass Unit. This feature is available from any ECS digital key telephone, SLT, or Attendant station. When a busy station is called using the Whisper Page feature, the busy station will hear the voice announcement via the handset receiver.

  • Page 233: Section 5 - Attendant Position User Guide

    Section 5 – Attendant Position User Guide...
  • Page 234 IWATSU ENTERPRISE-CS ATTENDANT POSITION USER GUIDE - 216...

  • Page 235: Attendant Position

    Attendant Position. IWATSU ENTERPRISE DSS The Iwatsu Enterprise DSS Direct Station Selection Unit is part of the new line of Platinum Series telephones. The Attendant Position consists of an Iwatsu Enterprise 18i/d Platinum Series IP or Digital Telephone and an Iwatsu Enterprise DSS Direct Station Selection Unit.

  • Page 236: Ix-Dss-3

    IX-DSS-3 The IX-DSS-3 has 50 keys to provide one-touch access and status indication for the system extensions. In addition, there are 20 keys that may be programmed for specific attendant features. This DSS Unit also has a 40-character liquid crystal display to assist in call processing. IX-DSS-3.

  • Page 237: Basic Features

    BASIC FEATURES MAKING A 911 SUPPORT CALL Operation From an outside or inside line: Go off-hook Dial 911 You will be connected to your local Public Safety Answering Point (PSAP). RECEIVING AN INCOMING CALL There are two ways you may answer incoming calls; either with the receiver in the cradle or with the receiver not in the cradle.

  • Page 238: Transferring A Call To Another Extension

    TRANSFERRING A CALL TO ANOTHER EXTENSION There are two ways you may transfer calls; either using the Transfer button or using the Direct Station Selection Unit. Operation Using the Transfer button: Press the Transfer button TRAN and the lamp will flash red Wait for the dial tone Dial the desired extension number Announce the call...

  • Page 239: Disconnecting Or Releasing A Call

    DISCONNECTING OR RELEASING A CALL Operation Hang up Press the Release button RLS When transferring an outside call to an extension, pressing the Release button RLS returns you to the outside caller. MAKING AN INTERCOM GROUP CALL Operation Dial the Intercom Group access number. MAKING AN E-RESPONSE HELP CALL Operation Lift the receiver or press [SPKR] and remain off hook for a...

  • Page 240: Putting A Call On Hold

    PUTTING A CALL ON HOLD Operation To put a call on Hold: Press the Hold button HOLD/DND and the lamp will intermittently flash green on the outside line button PICKING UP A CALL ON HOLD Operation To retrieve a call on Hold: Press the green intermittently flashing button representing the call that you wish to speak with PUTTING A CALL ON CALL PARK...

  • Page 241: Answering A Call That Returns To The Attendant Position223

    ANSWERING A CALL THAT RETURNS TO THE ATTENDANT POSITION Calls that were transferred and not answered, on Hold or Call Park too long, will ring and light the lamp on the Recall button RECALL at the Attendant Position. Operation To answer a call that returns to the Attendant Position: Lift the receiver Press the red flashing Recall button RECALL MAKING AN OUTGOING CALL...

  • Page 242: Making A Page Announcement

    MAKING A PAGE ANNOUNCEMENT Operation Lift the receiver Press and hold the Page button PAGE and the lamp will flash Wait for the Page tone Make an announcement Release the Page button PAGE to disconnect the paging circuit ATTENDANT POSITION USER GUIDE - 224...

  • Page 243: Advanced Features

    ADVANCED FEATURES 911 CALL INDICATION When a system extension dials 911, the extension number of the station calling 911 will be displayed on the LCD of the attendant station. If E911 Routing is not successful, a “FAIL” indication will be displayed on the LCD.

  • Page 244: Attendant Override

    ATTENDANT OVERRIDE Allows you to notify an extension user that is in Do Not Disturb that you wish to speak with them. The extension user is notified by tones through the speaker of a Digital Telephone and the ringing of a Single Line Telephone. Operation When calling an extension that is in Do Not Disturb: Do not hang up...

  • Page 245: Call Intercept

    CALL INTERCEPT This programming option allows outside calls to be directed to ring at the Attendant Position if they go unanswered, if they are transferred to a non- existent extension or if they reach an extension in the Do Not Disturb mode. These calls will ring and light the lamp on the Recall button RECALL at the Attendant Position.

  • Page 246: Clock Set/Adjustment

    CLOCK SET/ADJUSTMENT Allows you to change the time for the system clock. Operation To change the time: Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Press the Clock button CLOCK if assigned as a button Dial the time in military time H H : M M Wait for a confirmation tone Press the Speaker button SPKR...

  • Page 247: Dss Screen Control

    DSS SCREEN CONTROL Each DSS button can be programmed to represent two extensions, doubling the number of extensions represented on the DSS from 50 to 100. You may alternate from one group of extensions the other. Operation To alternate from the first group of extensions to the second group: Press the appropriate Screen button either SCRN 1 or SCRN 2 and the lamp for the desired Screen will be solid red FLEXIBLE NIGHT ANSWER...

  • Page 248: Message Waiting Control

    MESSAGE WAITING CONTROL Allows you to inform an extension user that there is a message waiting for them by lighting a Message Waiting Lamp on their phone. This operation allows you to send a message without having the desired extension ring. Operation To turn Message Waiting on: Press the Speaker button SPKR...

  • Page 249: Night Mode

    NIGHT MODE Allows you to change the ringing termination point for outside lines. This alternate point might be a loud bell, a phone or a group of phones. A programming option may be enabled to allow the ECS to automatically switch to the Night Mode at a certain time;...

  • Page 250: Overflow Transfer

    OVERFLOW TRANSFER Allows you to limit the number of calls waiting to be answered at the Attendant Position. Once the maximum number of calls is reached, all additional calls will automatically forward to another location. Operation To register the Overflow Transfer position: Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT...

  • Page 251: Serial Call

    SERIAL CALL Allows you to have outside calls return to you after the extension the call was transferred to hangs up. This is very useful when an outside party wants to talk to more than one internal party. Operation When someone calls and desires to speak with more than one person: Press the Transfer button TRAN Wait for the dial tone Dial the desired extension number...

  • Page 252: Station Class Restriction Change

    STATION CLASS RESTRICTION CHANGE The Iwatsu Enterprise-CS may be programmed to allow different outside calling restrictions to be set based on Day and Night Mode system operation. Station Class Restriction Change allows you to instruct the ECS that an extension or group of extensions are to always operate in either the Day or Night Mode restriction pattern during Day Mode operation.

  • Page 253: Station Forced Release

    STATION FORCED RELEASE Allows you to remove an extension from service. Operation To remove an extension from service: Press the Speaker button SPKR Wait for the dial tone Press the Forced Release button FRLS Dial Dial the desired extension number Press the Release button RLS Wait for a confirmation tone Press the Speaker button SPKR...

  • Page 254: Station Lock

    STATION LOCK Allows you to prevent an extension from having access to outside lines. Operation To prevent an extension from making outside calls: Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Press the Station Lock button LOCK if assigned as a button Dial Dial the extension number...

  • Page 255: System Announcement Recording

    SYSTEM ANNOUNCEMENT RECORDING If your Iwatsu Enterprise-CS is equipped with an IX-CMSG-1 card you may make customized recordings to be played to outside callers. The total recording time is 330 seconds with the IX-CMSG-1 card. Message number 01 is reserved for the System Announcement recording.

  • Page 256: System Speed Dial Registration

    To listen to all prerecorded messages: Lift the receiver Wait for the dial tone Press the System Announcement Recording button VSSR Dial SYSTEM SPEED DIAL REGISTRATION You have the ability to register (program) the 900 System Speed Dial numbers. The numbers may be 32 digits in length and may include the insertion of a pause.

  • Page 257: Through Dialing

    THROUGH DIALING Allows you to make an outside call for an extension that is toll restricted. Operation When an extension user asks to make an outside call, while you are speaking to the extension: Press the Hold button HOLD/DND Press an outside line button Wait for the dial tone Dial the desired phone number Press the Connect button CNCT...

  • Page 258: Trunk Forced Release

    TRUNK FORCED RELEASE Allows you to remove an outside line or outside line group from service. Operation To remove an outside line from service: Press the Speaker button SPKR Wait for the dial tone Press the Forced Release button FRLS Dial Dial the outside line group number Dial...

  • Page 259: Section 6 - Attendant Console User Guide

    Section 6 – Attendant Console User Guide...
  • Page 260 IWATSU ENTERPRISE-CS ATTENDANT CONSOLE USER GUIDE - 242...

  • Page 261: Attendant Console

    ATTENDANT CONSOLE The Attendant Console (shown in Fig. 1) has been designed to provide convenience and speed for the processing of incoming calls. There are 24 Feature buttons that may be programmed for specific feature functionality or outside line termination. Eight of these 24 buttons have dual color (red and green) lamps that are usually reserved for outside line termination.
  • Page 262 An optional Busy Lamp Field (BLF) may be added to the Attendant Console. The Busy Lamp Field has 200 lamps to provide status indication for the system extensions and outside lines. The Attendant Console has all the capabilities described in the Digital Telephone User's Guide.

  • Page 263: Basic Features

    BASIC FEATURES MAKING A 911 CALL Operation From an outside or inside line: Go off-hook Dial 911 You will be connected to your local Public Safety Answering Point (PSAP). RECEIVING AN INCOMING CALL Operation When the Attendant Console rings and the Float and Answer buttons flash red slowly: Lift the receiver Press the Answer button ANS...

  • Page 264: Informing A Busy Extension User That The Attendant Has Asecond Call Waiting For Them

    INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A SECOND CALL WAITING FOR THEM Operation When transferring a call to a busy extension: Press the Connect button CNCT The extension user will hear a beep (camp-on) tone to inform them of the second call.

  • Page 265: Receiving An Intercom Call

    RECEIVING AN INTERCOM CALL Internal or intercom calls will light the Operator button OPER at the Console. Operation To answer an intercom call: Lift the receiver Press the red flashing Operator button OPER PUTTING A CALL ON HOLD Operation To put a call on Hold: Press the Hold button HOLD The lamp on the button representing that call will intermittently flash green...

  • Page 266: Answering A Call That Returned To The Attendant Console

    ANSWERING A CALL THAT RETURNED TO THE ATTENDANT CONSOLE Calls that were transferred and not answered, on Hold or Call Park too long, will ring and light the lamp on the Recall button RECALL on the Console. Operation To answer a call that returns to the Console: Lift the receiver Press the red flashing Recall button RECALL MAKING AN OUTGOING CALL...

  • Page 267: Dialing An Outside Phone Number For A System Extension249

    DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION Operation Dial the outside phone number Press the Hold button HOLD Dial the extension number of the person who the call is for Press the Connect button CNCT ATTENDANT CONSOLE USER GUIDE - 249...

  • Page 268: Advanced Features

    ADVANCED FEATURES ALARM CLEAR Allows you to clear the alarm indication(s) on the Attendant Console. Operation Press the Feature button FEAT Dial Press the Release button RLS ATTENDANT AUTOMATIC HOLD Allows you to place the current call on Hold automatically by pressing the button representing a new call to be answered.

  • Page 269: Automatic Answer Mode

    AUTOMATIC ANSWER MODE Allows you to direct outside calls to be answered by a prerecorded message. There are two answering modes for this feature. For example, this feature can be used to inform outside callers that the office is closed for the day. This feature requires the use of the Message Card.

  • Page 270: Call Swap

    CALL SWAP Allows you to alternate between the outside calling party (the source) and the requested extension user (the destination) during the process of transferring a call without having to use the Hold button HOLD. This feature will only work if the called party answers by picking up the receiver. Operation To alternate between the outside call and the extension user (the destination) during the process of transferring a call:...

  • Page 271: Clock Set/Adjustment

    CLOCK SET/ADJUSTMENT Allows you to change the time for the system clock. Operation This feature is performed by using the display and the Soft Function buttons. To get to the Clock Set/Adjustment prompts: Press the ETC button three times and the display will show: VSSR Press the F1 CLK button and the display will show: Set Time H H :M M...

  • Page 272: Flexible Night Answer

    FLEXIBLE NIGHT ANSWER Allows you to program individual outside lines or line groups to ring at different locations when the system is in the Night Mode. Operation This feature is performed by using the display and the Soft Function buttons. To get to the Flexible Night Answer prompts: Press the ETC button one time and the display will show: SPDR...
  • Page 273 To display all outside line group modes: Press the F1 DISP button after you have entered a group number and the display will show: ***Incoming Mode Change (Group)*** DOWN <_ _> DISP The first line of numbers represents the outside line group numbers The second line of numbers represents the current ringing mode location...

  • Page 274: Group Night

    GROUP NIGHT This feature allows an attendant to activate or deactivate night mode on an individual trunk group basis. Operation To access the Group Night feature through a KT+DSS: Press GROUP NIGHT key. Enter in trunk group # (001-250) Enter in mode # (1= day, 2= night). To access the Group Night feature through an attendant console: Press ETC once.

  • Page 275: Night Mode

    To turn Message Waiting On: Dial the desired extension number Press the F1 REG button to leave a message Press the button Release button END To cancel Message Waiting: Press the F2 CLR1 button to clear the first message left Press the F3 CLR2 button to clear the second message left Press the F4 CLR3 button to clear the third message left Press the F5 CLR4 button to clear the fourth message left...

  • Page 276: Overflow Transfer

    OVERFLOW TRANSFER Allows you to limit the number of calls waiting to be answered at the Attendant Console. Once the maximum number of calls is reached, all additional calls will automatically forward to another location. Operation To register the Overflow Transfer position: Press the Feature button FEAT Press the Override button OVER Dial the extension number...

  • Page 277: Serial Call

    SERIAL CALL Allows you to have outside calls return to you after the extension the call was transferred to hangs up. This is very useful when an outside party wants to talk to more than one internal party. Operation When someone calls and desires to speak with more than one person: Dial the desired extension number Press the Serial Call button SERIAL instead of the Connect button CNCT...
  • Page 278 To display all extension modes: Press the F1 DISP button after you have entered an extension number and the display will show: ***Forward Forced Release*** 201 202 DND NONE NONE NONE NONE DOWN <_ _> DISP The first line of numbers represents the extension numbers The second line represents the current extension mode Pressing the F1 UP button displays the next 10 extension numbers...

  • Page 279: Station Class Restriction Change

    STATION CLASS RESTRICTION CHANGE The Iwatsu Enterprise-CS may be programmed to allow different outside calling restrictions to be set based on Day and Night Mode system operation. Station Class Restriction Change allows you to instruct the ECS that an extension or group of extensions are to always operate in either the Day or Night Mode restriction pattern during Day Mode operation.
  • Page 280 To display all extension or extension group modes: Press the F1 DISP button after you have entered an extension or group number and the display will show: ***Station Service Class (EXT)*** (GROUP) DOWN <_ _> DISP The first line of numbers represents the extension or extension group numbers The second line of numbers represents the current restriction mode...

  • Page 281: Station Forced Release

    STATION FORCED RELEASE Allows you to remove an extension from service. Operation This feature is performed by using the display and the Soft Function buttons. To get to the Station Forced Release prompts: Press the ETC button two times and the display will show: LOCK SRL Press the F2 SRL button and the display will show: ***Station Forced Release***...
  • Page 282 To display all extension's status: Press the F1 DISP button after you have entered an extension number and the display will show: ***Station Forced Release*** 200 201 DOWN <_ _> DISP The first line of numbers represents the extension numbers The second line represents the current status Pressing the F1 UP button displays the next 10 extension numbers...

  • Page 283: Station Lock

    STATION LOCK Allows you to prevent an extension from having access to outside lines. Operation This feature is performed by using the display and the Soft Function buttons. To get the Station Lock prompts: Press the ETC button two times and the display will show: LOCK SLR Press the F1 LOCK button and the display will show: Station Password...

  • Page 284: System Announcement Recording

    SYSTEM ANNOUNCEMENT RECORDING If your Iwatsu Enterprise-CS is equipped with an IX-CMSG-1 card you may make customized recordings to be played to outside callers. The total recording time is 330 seconds with the IX-CMSG-1 card. Message number 01 is reserved for the System Announcement recording.
  • Page 285 To listen to all customized messages: Press the F2 RPL button and the display will show: Replay Class Press the F1 ALL button and you will hear all the customized messages Press the END button To listen to all prerecorded messages: Press the F2 RPL button and the display will show: Replay Class Press the F2 FIX button and you will hear all the prerecorded...

  • Page 286: System Speed Dial Registration

    SYSTEM SPEED DIAL REGISTRATION You have the ability to register (program) the 900 System Speed Dial numbers. The numbers may be 32 digits in length and may include the insertion of a pause. Operation This feature is performed by using the display and the Soft Function buttons. To get the System Speed Dial Registration prompts: Press the ETC button one time and the display will show: SPDR...
  • Page 287 To register a pause: When registering the telephone number, at the place where you want to insert a pause: Press the F3 HOLD button then dial for the desired pause time in seconds and a (-) will be inserted followed by the number of seconds To register a Short Flash: When registering the telephone number, at the place where you...
  • Page 288 To register a directory name for a Speed Dial number: Dial Dial the System Speed Dial code number Register the letters of the name using the dial pad Press the button until the desired letter is displayed, then press the F3 HOLD button to enter that letter or number, (up to 10 characters) If you make a mistake, press the F3 HOLD button to back space to the desired position...

  • Page 289: System Text Message Registration

    SYSTEM TEXT MESSAGE REGISTRATION If your Attendant console is programmed with a Text Message button, you have the ability to register (program) the 90 System Text Messages. The messages may be 16 characters in length. Operation Press the Feature button FEAT Press the Text Message button TXT MSG Dial the desired System Text Message Code Enter the desired message contents up to 16 characters in...

  • Page 290: Transfer Off-Premise

    TRANSFER OFF-PREMISE Transfer Off-Premise allows any user to transfer a call to an outside party by using the TRAN key followed by a trunk group access code. Operation While speaking on an outside line call: Press TRAN and wait for transfer tone Press FLT, CO or dial a CO group access code Dial the external phone number.
  • Page 291 To change outside line group access: Press the F4 GRP button and the display will show: ***Trunk Access Control (GROUP)*** Trunk Access <Group_>= DISP ALLOW DENY Dial the outside line group number and the display will show the current status: Trunk Access <Group 60>=Allow Press the F3 DENY button to restrict outside line group access Press the F2 ALLOW button to allow outside line group...

  • Page 292: Trunk Forced Release

    TRUNK FORCED RELEASE Allows you to remove an outside line from service. Operation This feature is performed by using the display and the Soft Function buttons. To get to the Trunk Forced Release prompts: Press the ETC button two times and the display will show: LOCK SRL Press the F3 TRL button and the display will show: ***Trunk Forced Release (Trunk)***...
  • Page 293 To display all outside line status: Press the F1 DISP button after you have entered an outside line number and the display will show: ***Trunk Forced Release (Trunk)*** DOWN <_ _> DISP The first line of numbers represents the outside line numbers The second line of numbers represents the current status Pressing the F1 UP button displays the next 10 outside line...
  • Page 294 IWATSU ENTERPRISE-CS ATTENDANT CONSOLE USER GUIDE - 276...

  • Page 295: Section 7 - Sip & Single Line Telephone User Guide

    Section 7 – SIP & Single Line Telephone User Guide...
  • Page 296 IWATSU ENTERPRISE-CS SIP & SINGLE LINE TELEPHONE USER GUIDE - 278...

  • Page 297: Sip And Single Line Telephones

    SIP and SINGLE LINE TELEPHONES This section lists the operations for the Iwatsu Enterprise-CS features which may be accessed by SIP and Single Line Telephones. The feature operation codes listed in this guide are the preset codes that are automatically present when the Iwatsu Enterprise-CS is turned on. Your system installer may assign different codes based on individual system requirements.

  • Page 298: Basic Features

    BASIC FEATURES MAKING A 911 CALL Operation From an outside or inside line: Go off-hook. Dial 911. You will be connected to your local Public Safety Answering Point (PSAP). MAKING AN OUTGOING CALL Operation Lift the receiver. Dial the access code for an outside line (assigned by the system installer).

  • Page 299: Making An E-Response Help Call

    MAKING AN E-RESPONSE HELP CALL Operation Lift the receiver or press [SPKR] and remain off hook on ICM for a duration that exceeds the amount of time programmed in the system. Lift the receiver to make an intercom call. Begin dialing. Between digits stop dialing for more than 10 seconds.

  • Page 300: Picking Up A Call On Hold

    PICKING UP A CALL ON HOLD Operation Lift the receiver. Press the Hold button to be connected to the call. Dial the Exclusive Hold code and you will be connected to the call. PUTTING A CALL ON CALL PARK Call Park is similar to Hold but allows others to retrieve a call from another extension.

  • Page 301: Handling A Second Call

    HANDLING A SECOND CALL Operation While on an outside or intercom call, if you receive a second call and do not want to hang up on the first call: Place the first call on Hold or Call Park. Hang up or press the receiver button. Answer the second call.

  • Page 302: Advanced Features

    ADVANCED FEATURES ACCOUNT CODE Operation When speaking on an outside line: Press and release the receiver button quickly or press the Flash key. Dial the Account code Dial the desired account code. Dial Press and release the receiver button quickly or press the Flash key.

  • Page 303: Busy Number Callback

    BUSY NUMBER CALLBACK Operation When you dial an outside number and there is no answer or a busy signal: Do not hang up. Press and release the receiver button quickly. Wait for the dial tone. Dial the Busy Number Callback code Wait for a confirmation tone.

  • Page 304: Busy Outside Line Queuing

    BUSY OUTSIDE LINE QUEUING Operation When attempting to make an outside call and all lines are busy: Do not hang up. Dial the Busy Outside Line Queue code Wait for a confirmation tone. Hang up. The ECS will call you back when an outside line becomes free. If you previously dialed the outside number, that number will automatically be dialed when the receiver is picked up.

  • Page 305: Call Pick-Up

    CALL PICK-UP There are three types of Call Pick-Up: Direct Call Pick-Up, Internal Group Call Pick-Up, and External Group Call Pick-Up. DIRECT CALL PICK-UP Allows you to answer a call ringing at any extension in the office. Operation Lift the receiver. Wait for the dial tone.

  • Page 306: Camp-On

    CAMP-ON Operation When you want to transfer a call to an extension that is busy: Do not hang up. Press and release the receiver button quickly or press the Flash key. Wait for the dial tone. Dial the desired extension number. Hang up.

  • Page 307: Conference

    CONFERENCE ADD-ON (up to 1 outside & 3 inside parties or 4 inside parties) Operation While speaking on an outside or intercom call: Press and release the receiver button quickly or press the Flash key. Dial the extension number of the party you wish to add. When the party answers, press and release the receiver button quickly or press the Flash key.

  • Page 308: Trunk-To-Trunk

    TRUNK-TO-TRUNK (Up to 2 outside parties) Operation When you are speaking with two outside parties in a Multi-line Conference call and wish to leave the call: Press and release the receiver button quickly or press the Flash key. Dial the Conference code Hang up.

  • Page 309: Flash

    FLASH Operation For Long Flash: Press and release the receiver button quickly of press the Flash key. Dial the Long Flash code Dial new number. For Short Flash (Centrex or PBX use): Press and release the receiver button quickly or press the Flash key.

  • Page 310: Forward Cancel

    FORWARD CANCEL You may cancel the forwarding of All calls, CO calls only, or Intercom calls only. Operation Lift the receiver (handset). Enter the Cancel Code Enter the Call Forward Code Enter the Call Type number you wish to cancel: 1 = All calls (CO/Intercom).

  • Page 311: Forced/Verified Account Code

    FORCED/VERIFIED ACCOUNT CODE Operation Lift the receiver. Dial the access code for an outside line (assigned by the system installer). Wait for the dial tone. Dial the desired phone number. Dial Wait for the account code entry tone. Dial a code. Dial only if your code entry is variable in length.

  • Page 312: Last Number Redial

    LAST NUMBER REDIAL Operation Lift the receiver. Wait for the dial tone. Press the Redial button on the telephone. Dial the Last Number Redial code if you have a Rotary Dial Telephone. MASTER HUNT GROUPS Operation To call a Hunt Group: Lift the receiver.

  • Page 313: Message Waiting

    MESSAGE WAITING This feature is not available when the ECS is using the MBOX Note: feature. Operation To leave a message: When the extension you are calling is busy or does not answer: Do not hang up. Press and release the receiver button quickly or press the Flash key.

  • Page 314: Off-Hook Outgoing Call

    OFF-HOOK OUTGOING CALL Operation Lift the receiver and the ECS will automatically dial the outside number. SIP – Not Supported. OFF-HOOK OUTSIDE LINE QUEUING Operation To wait for an outside line: Stay on the line until you hear the dial tone. SIP –...

  • Page 315: Zone Page (External)

    ZONE PAGE (External) Allows you to access individual groups of external speakers. Operation Lift the receiver. Wait for the dial tone. Dial the Zone Page code (assigned by the system installer). Wait for the Page tone. Make an announcement. Hang up. MEET-ME PAGE ANSWER Allows you to answer a page from any phone that is in the same Meet-Me Page Answer group.

  • Page 316: Private Line

    PRIVATE LINE Operation None. PROTECTED EXTENSION Operation None. SHIFT CALL Operation When you make an intercom call, but the called extension cannot be reached, and you wish to call another extension: Do not hang up. Dial the last digit of the next desired extension number. SIP –...

  • Page 317: Speed Dial

    SPEED DIAL PERSONAL SPEED DIAL REGISTRATION Operation To register Personal Speed Dial Numbers (with an outside line group): Lift the receiver. Wait for the dial tone. Dial the Speed Dial Registration code Dial the Personal Speed Dial code Wait for the tone. Dial the access code for the outside line group.

  • Page 318: To Speed Dial A Number

    To register the symbol in a number: When registering the telephone number, at the place where you want to insert a Dial Note: may not be used on ISDN PRI or ISDN BRI lines. TO SPEED DIAL A NUMBER Operation If you have a Touch-tone Phone: Lift the receiver.

  • Page 319: Station Restriction Password

    SINGLE LINE MESSAGE WAITING STUTTER DIAL TONE When a Single Line Telephone that has a message goes off-hook, the Iwatsu Enterprise-CS automatically sends an intermittent tone for 2 seconds before normal dial tone is heard. This feature alerts you of messages.

  • Page 320: Tone/Voice Calling

    TONE/VOICE CALLING Operation To switch the calling mode to a Digital Telephone: Dial the extension number. Dial TRANSFER TO PARK Operation You may transfer a call to the call park orbit of another extension: Press and release the receiver button quickly or press the Flash key.

  • Page 321: Section 8 - Digital Doorphone User Guide

    Section 8 – Digital Doorphone User Guide...
  • Page 322 IWATSU ENTERPRISE-CS DIGITAL DOORPHONE USER GUIDE - 304...

  • Page 323: Digital Doorphones

    DIGITAL DOORPHONES Digital Doorphones provide an economical and simple method to allow visitors to make an intercom call to gain entrance to your building. Operation To place a call from a Digital Doorphone: Press and release the button on the Digital Doorphone, you will hear a ringing tone and the lamp on the button will change from red to green Wait for an answer...
  • Page 324 IWATSU ENTERPRISE-CS DIGITAL DOORPHONE USER GUIDE - 306...

  • Page 325: Section 9 - Direct Inward System Access (Disa) User Guide

    Section 9 – Direct Inward System Access (DISA) User Guide...
  • Page 326 IWATSU ENTERPRISE-CS DISA USER GUIDE - 308...

  • Page 327: Direct Inward System Access (Disa)

    DIRECT INWARD SYSTEM ACCESS (DISA) Direct Inward System Access (DISA) allows an external caller to access Iwatsu Enterprise-CS intercom dial tone by dialing the phone number of an outside line that is dedicated for DISA. DISA gives the external caller the ability to make intercom, hunt group, and external calls, the ability to forward calls, and access to the paging system.
  • Page 328 To access an outside line through DISA using an account code: Press and you will hear DISA dial tone Dial Dial an extension number followed by that extension's Station Restriction Password and you will have the same calling capabilities as that extension Wait for the intercom dial tone Dial Enter the account code...
  • Page 329 To cancel via DIRECT INWARD SYSTEM ACCESS (DISA) Press and you will hear DISA dial tone Dial Dial an extension number followed by that extension's Station Restriction Password and you will have the same calling capabilities as that extension Wait for the intercom dial tone Press Enter the Call Forward Code Enter the Call Type number you wish to cancel...
  • Page 330 IWATSU ENTERPRISE-CS DISA USER GUIDE - 312...

  • Page 331: Section 10 - Hospitality Features User Guide

    Section 10 – Hospitality Features User Guide...
  • Page 332 IWATSU ENTERPRISE-CS HOSPITALITY FEATURES USER GUIDE - 314...

  • Page 333: Hospitality Features

    911 SUPPORT At default, the ECS is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. In addition, Iwatsu Enterprise-CS is one of the only systems that support Enhanced 911 Service. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller’s location in...

  • Page 334: Message Waiting Control

    MESSAGE WAITING CONTROL Allows you to inform a guest that there is a message waiting for them by lighting a Message Waiting Lamp on the phone in their room. This operation allows you to send a message without having the phone ring. Operation To turn Message Waiting on: Press the Speaker button SPKR...

  • Page 335: Room Status

    ROOM STATUS The buttons on a Direct Station Selection Unit (DSS) may be programmed to inform you of the status of your guest rooms. There are nine status indications: VACANT-READY (CLEANING CONFIRMED) VACANT-TO BE CLEANED VACANT-CLEANED OCCUPIED (IN ROOM)-READY (CLEANING CONFIRMED) OCCUPIED (IN ROOM)-TO BE CLEANED OCCUPIED (IN ROOM)-CLEANED OCCUPIED (OUT OF ROOM)-READY (CLEANING CONFIRMED)

  • Page 336: From To Be Cleaned To Cleaned

    Operation To change the status of a guest room from the DSS: Press the button on the DSS representing the guest room to have its status changed Press the button representing the desired Room Status and the lamp on that button will change to represent the new status Room Status Button Lamp Call Externally...

  • Page 337: Wake-Up Call

    WAKE-UP CALL Allows you or a guest to enter the time that they wish to be notified that it is time to wake-up. Guests are notified by having their phone ring five minutes prior to the time that was set. If there is not an answer to the first attempt, the ECS will call the guest room at the time set.

  • Page 338: Wake-Up Call Report

    To set a wake-up call from a guest room: Lift the receiver Wait for the dial tone Dial the Wake-Up Call code Wait for a confirmation tone Dial the wake-up time in military time H H : M M Wait for a confirmation tone Hang up To cancel a wake-up call from a guest room: Lift the receiver...

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