Table of Contents
Advertisement
5.
In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6.
If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
7.
Turn off all attached USB devices, and disconnect them from the system.
8.
Restart the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If
your keyboard is not functioning, use remote access to enable or disable the USB options.
10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
See the System board jumper setting section
12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the
device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related links
Getting help
System board jumper settings
Troubleshooting a serial I/O device
Prerequisites
NOTE: The PowerEdge C6320p, does not have a 9-pin serial port, instead uses a micro-USB port for serial I/O
Steps
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a known working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known working cable.
3.
Turn off the system and the serial device, and swap the serial device with a compatible device.
4.
Turn on the system and the serial device.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Troubleshooting a NIC
Steps
1.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic
tests.
2.
Restart the system and check for any system messages pertaining to the NIC controller.
3.
Check the appropriate indicator on the NIC connector:
•
If the link indicator does not glow, the cable connected might be disengaged.
•
If the activity indicator does not glow, the network driver files might be damaged or missing.
184
Advertisement
Table of Contents
Troubleshooting
