Troubleshooting Idrac Direct - Laptop Connection; Troubleshooting A Serial Input And Output Device; Troubleshooting A Nic - Dell EMC PowerEdge R730xd Owner's Manual

Troubleshooting iDRAC Direct - Laptop connection

For information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller
User's Guide at www.dell.com/poweredgemanuals.
Steps
1. Ensure that your laptop is connected to the front USB Management Port, identified by
cable.
2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as Automatic or iDRAC
Direct Only.
3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct
uses a non-routable address.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 216

Troubleshooting a serial input and output device

Prerequisites
Steps
1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with a known working cable, and turn on the system and the I/O serial device.
If the problem is resolved, replace the interface cable with a known working cable.
3. Turn off the system and the I/O serial device, and swap the serial device with a compatible device.
4. Turn on the system and the I/O serial device.
Next steps
If the problem persists, see the Getting help section.
Related references
Getting help on page 216

Troubleshooting a NIC

Prerequisites
Network Daughter Card (NDC) slot is not hot-pluggable.
NOTE:
Steps
1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available
diagnostic tests.
2. Restart the system and check for any system messages pertaining to the NIC controller.
3. Check the appropriate indicator on the NIC connector:
204 Troubleshooting your system
icon with a USB Type A/A