Chapter 6 Troubleshooting - NETGEAR WAC720 Reference Manual

Troubleshooting
6.
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the wireless access point on?
Go to Troubleshoot the Basic Functions
• Did I connected the wireless access point correctly?
Go to Troubleshoot the Basic Functions
• I cannot access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer
page 97.
• I cannot access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs
• Problems with the LAN connection occur.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility
• I cannot remember the wireless access point's configuration password.
Go to Change the Administrator Password
• I want to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings
• The date or time is not correct.
Go to Problems With Date and Time
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, see
Tool on page 101.
on page 96.
on page 96.
on page 57.
on page 101.
95
6
on page 98.
on page 99.
on page 99.
on page 55.
Use the Packet Capture
on