Actions
Step 3
Replace the imaging unit or toner cartridge.
Does this solve the problem?
Step 4
Replace the fuser.
Does this solve the problem?
Step 5
Replace the LVPS. See
"LVPS removal" on page
Does this solve the problem?
Step 6
Replace the printhead. See
Does this solve the problem?
Toner rubs off
Actions
Step 1
Check if the fuser screws are tightly fastened.
Are they tightly fastened?
Step 2
Check the following fuser components for wear or damage:
•
Gears
•
Exit rollers
•
Heat belt or hot roller
Are they free of damage?
Step 3
Check the cables on the LVPS.
Are the connections on the above component properly connected?
389.
"Laser printhead removal" on page
Diagnostic information
Yes
The problem is solved. Go to step 4.
The problem is solved. Go to step 5.
The problem is solved. Go to step 6.
The problem is solved. Contact your next level
314.
Yes
Go to step 2.
Go to step 3.
Contact the next level
of support.
50
7463
No
of support.
No
Reseat the fuser, and
tighten the screws.
Replace the fuser. See
"Fuser removal" on
page
340.
Replace the LVPS. See
"LVPS removal" on
page
389.