Avaya MultiMedia Module Manuals

Manuals and User Guides for Avaya MultiMedia Module. We have 1 Avaya MultiMedia Module manual available for free PDF download: Administrator's Manual

Avaya MultiMedia Module Administrator's Manual

Avaya MultiMedia Module Administrator's Manual (86 pages)

Brand: Avaya | Category: Network Card | Size: 2.8 MB

Table of Contents

Table of Contents
2
Introduction

4
- Use of this Manual
  4
Resource Manager User's Guide

5
- How It Works
  5
  - How the Guide Is Organized
    6
- Resource Manager Navigation
  7
- Getting Started
  8
- Multimedia Queue Administration
  13
  - Viewing Multimedia Queues
    14
  - Adding a New Multimedia Queue
    14
- Interaction Result Administration
  21
- Domain Administration
  22
- Configuring New User and Mailbox Setup
  26
  - User Setup
    26
  - Mailbox Setup
    27
Proactive Manager User's Guide

28
- Overview
  28
  - Who Should Use this Guide
    28
- Proactive List Manager Interface
  29
  - Overview
    29
  - Navigation Bars
    29
    
    File Menu
    30
    
    Help Menu
    30
    
    Tree View
    31
- Getting Started
  32
  - Overview
    32
- Draft Lists
  33
  - Overview
    33
  - Viewing an Existing List
    33
  - Importing/Loading a List
    34
  - Selecting Fields to Import/Load
    37
  - Defining Data Type
    38
  - Deleting a Draft List
    38
- Proactive Campaigns
  39
  - Overview
    39
  - Viewing the Campaign Information Window
    40
  - Viewing Proactive Campaign Lists
    41
  - Attaching and Detaching Lists
    42
  - Running Campaigns
    43
- Account Update Wizard
  44
  - Overview
    44
  - Selecting and Importing Data Source Types
    44
  - Selecting Desired Data Fields to Import
    46
  - Mapping Fields
    47
  - Field Verification
    50
  - Duplicate Records
    50
  - Confirmation Window
    51
  - Final Confirmation Window
    51
Rules Wizard User's Guide

52
- Processes You Can Automate with Rules Wizard
  53
- Overview
  53
- Getting Started
  54
  - Starting the Program
    54
  - Exiting the Program
    54
- Email Rules Wizard
  55
- Chat Rules Wizard
  59
  - Introduction
    59
  - Chat Call Flow
    60
  - HTML Page Preparation
    60
  - Creating Chat Rules
    61
- Web Callback Rules Wizard
  65
  - Web Callback Call Flow
    66
  - HTML Page Preparation
    67
  - Building a Rule Set
    68
  - Editing a Rule Set
    78
  - Exiting Web Callback Rules Wizard
    78
  - Implementing a Rule Set
    78
- Outlook Rules Wizard
  79
  - Setting up a Mailbox and Profile in NT
    80
  - Creating Auto-Reply Rules in Outlook
    80
Glossary

81
Index

83

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