Resetting The Nxc - ZyXEL Communications NXC2500 User Manual

• It is recommended to have the external web server on the same subnet as the login users.
The NXC sends wireless clients the default logout page instead of a login page.
Make sure you have configured the Captive Portal external web portal's Login URL field correctly.
Wireless clients are not being load balanced among my APs.
• Make sure that all the APs used by the wireless clients in question share the same SSID, security,
and radio settings.
• Make sure that all the APs are in the same broadcast domain.
• Make sure that the wireless clients are in range of the other APs; if they are only in range of a
single AP, then load balancing may not be as effective.
In the Monitor > Wireless > AP Info > AP List screen, there is no load balancing indicator
associated with any APs assigned to the load balancing task.
• Check to be sure that the AP profile which contains the load balancing settings is correctly
assigned to the APs in question.
• The load balancing task may have been terminated because further load balancing on the APs in
question is no longer required.

35.2 Resetting the NXC

If you cannot access the NXC by any method, try restarting it by turning the power off and then on
again. If you still cannot access the NXC by any method or you forget the administrator
password(s), you can reset the NXC to its factory-default settings. Any configuration files or shell
scripts that you saved on the NXC should still be available afterwards.
Use the following procedure to reset the NXC to its factory-default settings. This overwrites the
settings in the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
Make sure the SYS LED is on and not blinking.
1
Press the RESET button and hold it until the SYS LED begins to blink. (This usually takes about five
2
seconds.)
Release the RESET button, and wait for the NXC to restart.
3
You should be able to access the NXC using the default settings.
Chapter 35 Troubleshooting
NXC Series User's Guide
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