Trunk Group Routing; Trunk (Line) Queuing / Trunk Callback; Trunk Queuing - NEC DS1000 Product Description

The system allows the following types of transfers:
The system cannot Transfer Intercom calls.
Feature Quick Steps
To Transfer your call:
1.
2.
3.
To Transfer your call to a co-worker's mailbox:
1.
2.

Trunk Group Routing

press ICM and dial 9 to place a trunk call. Trunk Group Routing automatically selects the first avail-
able trunk in the extension's programmed "dial 9" trunk group. This simplifies placing calls in sys-
tems that have a lot of trunks for outgoing calls. Rather than press one of many line keys, the user
just dials 9 instead.
Feature Quick Steps
To place a call over a trunk group:
1.

Trunk (Line) Queuing / Trunk Callback

Trunk Queuing

DS1000/2000 Product Description
Screened Transfer
The transferring user announces the call to the destination before hanging up.
Unscreened Transfer
The transferring party extends the call without an announcement.
Do not hang up + Press ICM .
You can press your Call Coverage or Hotline key instead of ICM .
Dial your co-worker's extension, press a DSS key, dial a Ring Group master number, or dial a
UCD Hunting group master number.
Announce call to make a Screened Transfer., hang up to send the call through Unscreened.
Do not hang up + Press ICM .
You can press your Call Coverage or Hotline key instead of ICM .
Dial your co-worker's extension + Press MW + Hang up.
Dial a single code to place a
call over the first available
trunk in a trunk group.
Lift handset + Press ICM + Dial 9 + Dial outside number.
When all trunks are busy,
Trunk Queuing lets a user
wait in line for a trunk to
become free.
Section 3: Features
Availability: All versions.
• DS2000 U Slot (02.nn.nn) and DS1000 allow all extension
users to dial 9 for an outside line by default.
With Trunk Group Routing enabled, an extension user can just
Availability: All versions.
Trunk Queueing permits an extension user to queue (wait in line)
off hook for a busy trunk or trunk group to become free. The sys-
tem connects the queued extension as soon as the trunk is avail-
able. The user does not have to manually retry the trunk later.
Section 3: Features
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