Headset Compatibility; Hold; System (Regular) Hold; Exclusive Hold - NEC DS1000 Product Description

Section 3: Features

Headset Compatibility

Hold

54 Section 3: Features
Have the privacy of a
handset call without having
to hold the handset
the handset. Like using Handsfree, using the headset frees up the user's hands for other work. How-
ever, the headset provides privacy not available from Handsfree.
An example of compatible headsets are GN Netcom Orator-G or Plantronics Mirage. The headset
you choose should have a noise-canceling microphone.
Feature Quick Steps
To enable the headset mode:
1. Unplug the handset but leave it in the handset cradle + Plug in the headset or headset adaptor.
When in the headset mode:
Press a line key to place or answer a trunk call, press ICM to get Intercom dial tone, or, if on a
call, press SPK to hang up.
User Programmable Feature: # H S
Enables or disables the headset mode.
Have a call wait on Hold,
then pick it up to continue
the conversation.
state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user's
work area. While the call waits on Hold, the extension user may process calls or use a system fea-
ture. Calls left on Hold too long recall the extension that placed them on Hold. If the recall is unan-
swered, the call diverts to Key Ring.
There are four types of Hold:

System (Regular) Hold

With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all
other keysets. Any keyset user with the flashing line key can pick up the call. An extension user can
pick up a trunk on System Hold at another extension if they know the trunk number.

Exclusive Hold

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The
trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if
the user doesn't want a co-worker picking up their call on Hold.
Availability: All versions.
• DS2000 U Slot (02.nn.nn) and DS1000 add User Program-
mable Feature Steps.
A keyset user can utilize a customer-provided headset in place of
Availability: All versions.
• DS2000 U Slot (02.nn.nn) and DS1000 add Trunk Pickup
from Hold.
Hold lets an extension user put a call in a temporary waiting
DS1000/2000 Product Description