Safety Vision OBSERVER 4120 User Manual page 51

Limited 3-Year New Product Warranty
Safety Vision, LLC ("SV") makes the following limited
warranty, which is effective at the time of the original end-
user purchase.
Note: Optional warranty products are available for all SV
products and may be purchased at the time of the original end-
user purchase or any time during the original Limited 3-Year
New Product Warranty period.
SV warrants this product against defects in materials for
a period of 3 years after the date of purchase. During this
period, SV will repair or replace a defective product or part
without charge to the customer. The customer must send
the defective product or part to SV or an authorized SV
dealer. The customer must pay for all transportation and
insurance charges for sending the unit to be repaired. SV's
total liability is limited to the original product cost.
User Guide
The customer should thoroughly read this guide before
operating this product.
Customer's Responsibility
The above warranty is subject to the following conditions:
• Customer must notify SV within 10 days of discovering
the defective product or part and provide a description
of the defect and complete information about the
manner of its discovery.
• All warranty servicing of this product must be
performed by SV or an authorized servicing agent.
• Warranty extends only to defects in materials as limited
above. Warranty does not extend to any product or
part that has been lost or discarded by the customer;
to damage to products or parts caused by misuse,
accident, improper installation, improper maintenance,
or use in violation of instructions furnished with the
product; to units that have been altered or modified
without authorization of SV; to damage to products or
parts thereof that have had the serial number removed,
altered, defaced, or rendered illegible; or to any failure of
the product to function caused by burglary, fire, flood,
war, riot, civil commotion, Acts of God, or any other
condition beyond the control of SV.
Obtaining Warranty Service
To obtain warranty service, the customer must contact
the SV Service and Warranty Manager at 713.896.6600 or
800.880.8855 to report a defective product. (The customer
must report the model number and serial number if
available.) The Service and Warranty Manager will assist in
troubleshooting the problem and, if necessary, issue a return
material authorization (RMA) number. The customer must
include this number on the outside of each package shipped
to SV.
OBSERVER 4120 USER GUIDE
Important Packing and Shipping Instructions
When a product requires service, only the affected
component must be returned. If returning a DVR, please
include the SD card or hard drive that was in use at the
time the issue occured. The customer must use proper
packing material to ensure against damage during shipping.
Any shipping damage caused by improper packing is not
covered under this warranty. In addition, the customer
must include a return material authorization (RMA) number
on the outside of each package shipped to SV and a letter
explaining the defect with the product.
FCC Compliance Statement
NOTE
This device has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which
case the user will be required to correct the interference at
his own expense.
CAUTION
Any changes or modifications in construction of this device
which are not expressly approved by the party responsible
for the compliance could void the user's authority to
operate the equipment.
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