Troubleshooting - Shure DDS 5900 User Manual

Troubleshooting

Always use shielded Cat 5e (or higher) network cables for reliable system operation.
The light rings on the microphone are
constantly flashing after the system is
powered on.
The 'Del. Off' button on the Chairman
Unit does not switch off the Delegate
Units
The audio from an Interpreter Unit
cannot be heard in the headphone of
Delegate or Chairman Units
There is no audio coming from the
built-in loudspeakers
There is no audio from the built-
in loudspeakers on one or more
Delegate or Chairman Units
A microphone cannot be turned 'On'
The CU 5905 browser application will
not open on a PC
The CU 5905 browser application will
not open on a tablet or laptop
• Check that cables are shielded Cat 5e (or higher)
• Ensure that all the connectors on all the cables are firmly inserted in the
sockets on the units
• Check that the feed cables from the Discussion Units are properly inserted
into the 'DCS-LAN' socket on the CU 5905.
• Check to make sure the unit is configured as a Chairman Unit
• Check to make sure the other units are configured as Chairman or Interpreter
Units. Please refer to 'Configuration of the Unit' section.
• Check to make sure the unit is configured as an Interpreter Unit. Please refer
to 'Configuration of the Unit' section.
• Check the headphone volume control on the units
• Check the channel selection on the Discussion Units
• Check that the headphone plug is firmly inserted in the headphone jack
• Check that the light ring on the microphone on the Interpreter Unit is
illuminated and that the gooseneck microphone is firmly inserted in the socket
• Check the 'Loudspeaker Volume' setting using either the interactive menu on
the CU or using the browser control.
• Check the setting 'CU 5905 Setup > Audio > Loudspeaker Control >
Microphone -> Loudspeaker' is set to 'On', using the browser control.
• Check the settings in 'CU 5905 > Audio > Audio Output > Group Setup'
that the seats are selected in 'Group A', using the browser control. 'Group
A' is always used as the source for the built-in loudspeakers. If a unit is not
selected in 'Group A', the audio from the unit will not be heard in the built-in
loudspeakers.
• Check in 'CU 5905 > Audio > Audio Output > Group Setup', using the browser
control. Make sure the seat is selected in 'Group A'. 'Group A' is always used
as the source for the built-in loudspeakers. If a unit is not selected in 'Group
A', the audio from this unit will not be heard in the built-in loudspeakers.
• Check the cables.
• Check the settings 'Max Delegate Speaker' and 'Max Total Speakers'.
• Check the 'Operation Mode'.
• Using the interactive menu on the CU, check the IP address: 'LAN setup/IP
address setup/IP address'. Use this IP address using the browser
• Verify that the CU5905 and the PC are connected to the same network
• Check the LAN cable connections
• Check the IP address, using the interactive menu on the CU: 'LAN setup > IP
address setup > IP address'. Use this IP address in the browser.
• Verify that the tablet or laptop is connected to the proper wireless access point
• Check that the CU 5905 is connected to the same subnet as the wireless
access point
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Troubleshooting