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Barco Media Server XHD-Series User Guide
Problem
Devices do not
communicate
through the net-
work.
The dynamic
configuration
(DHCP) does
not work, when
connecting a de-
signer laptop to
the server.
The unit does
not respond to
any front panel
switches.
The front-panel
USB ports do
not work.
Cannot read
from or write to
the USB drive.
Unable to per-
form a System
Restore
Data on the D:
drive is lost after
a System Re-
store.
Table F.1. Trouble-shooting matrix
88
Possible cause
This is a possible cable or network
switch issue.
The IP address is incorrect; the IP
address is not within your LAN
range.
The IP address is incorrect; there
is a conflict between network ad-
dresses.
This configuration does not have
a DHCP server.
The internal cables may be discon-
nected.
The USB device may be faulty.
The internal cable may be discon-
nected.
The USB drive may be bad or
formatted incorrectly.
Power may have been lost during
System Restore.
A Full System Restore, rather than
a System Restore, was performed.
Appendix F: Trouble shooting
Remedy
Check all of the Ethernet cables
and verify that they are plugged
in.
If you are using a network switch,
verify that is ON and is operating
properly.
Check to see if the IP address is
within your LAN range.
Check if the BMS network address
is already in use by another device
on the local network.
Disable the DHCP option and
enter a static network address
compatible with the PC running
the Event Master control software
(range, subnet mask, etc.).
Make sure that the cables from the
front-panel switches are plugged
in on the motherboard.
Try a different USB device in the
port.
Make sure that the cable from the
front-panel USB port is firmly
seated in the USB3_78 connector
on the motherboard.
Make sure that the USB flash drive
is formatted to use the FAT32 file
system. If you cannot access the
USB flash drive from another PC,
then you may have a faulty USB
flash drive.
Restart System Restore.
There is no immediate remedy; the
data is lost.
See the Restore (p.35) section of
this user guide.
Barco Pn: 60600320
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