Troubleshooting Checklists; Initial System Startup - NEC EXPRESS5800/120Re-2 Service Manual

Troubleshooting Checklists

The following subsections provide troubleshooting checklists for problems that occur at
initial system startup, when you run new application software, and after the system
hardware and software have been running correctly.

Initial System Startup

Incorrect installation or configuration usually causes problems that occur at initial
system startup. Hardware failure is a less frequent cause. If you have problems during
initial system startup, check the following:
!
Are the system power cords properly connected to the system and plugged into a
NEMA 5-15R outlet (100-120 VAC), a NEMA 6-15R outlet (200-240 VAC), or an
UPS that meets the power specifications of the system?
!
Is AC power available at the wall outlet?
!
Is the system cover closed properly? A power interlock switch detects if the cover is
open. If the cover is not closed properly, power is not supplied to the server system.
!
Is the power on/off push-button switch on the front panel in the ON position (power
on LED should be lit)?
!
Are all cables correctly connected and secured?
!
Are all the PCI option boards fully seated in their connector slots in the riser cards?
!
Are all jumpers and switch settings on option boards and peripheral devices correct?
If applicable, ensure that there are no conflicts; for example, two option boards
sharing the same interrupt.
!
Are the processors fully seated in their slots on the system board? Refer to the
Processors subsection of Upgrading Your System in Chapter 4 for installation
instructions?
!
Are all DIMMs fully seated and installed correctly? Refer to the DIMMs subsection
of Upgrading Your System in Chapter 4 for installation instructions.
!
Are all option boards and disk drives installed correctly? Refer to the Options
Boards and Hard Disk Drives subsections of Upgrading Your System in Chapter 4
for installation instructions.
!
Is the system hard disk drive properly formatted or defined?
!
Is the operating system properly loaded? Refer to the operating system
documentation.
!
Are all drivers properly installed?
!
Are the configuration settings in BIOS Setup and the SCSISelect Utility correct? For
information about running these utilities, refer to the Configuring Your System in
Chapter 3.
5-4 Problem Solving