Placing A Call On Hold - Mitel Single-Line User Manual

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Table Of Contents

Table of Contents

Single-Line Phone Quick Reference Guide

This guide provides information for frequently used features. For more information about these and other features,

refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

Commonly Used Feature Codes

Contact your system administrator for more information

about system features.

Feature

Account Code – Following Calls

Account Code – Optional

ACD Agent – Log In/Out

ACD Agent – Wrap-Up Terminate

Agent Help Request

Answer (Ringing Call)

Automatic IC Call Access – On/Off

Automatic Trunk Call Access – On/Off

Background Music – On/Off

Call Forward All Calls

Call Forward No Answer/Busy

Conference

Do-Not-Disturb – On/Off

Hold – Individual

Hookflash (Recall in Europe)

Hunt Group – Remove/Replace

Message – Delete Message

Message – Leave Message

Page

Personal Call Routing – On/Off

Program Station Password

Queue (Callback) Request

Record-A-Call

Redial

Remote Programming

Reverse Transfer (Call Pick-Up)

Ring Intercom Always On/Off

Routing Off

Station Speed Dial

System Forward – On/Off

System Speed Dial

Transfer to Hold

Transfer to Ring

Mitel

Single-Line Phone User Guide – Issue 13, September 2009

Answering Calls

Lift the handset.

Placing Emergency Calls

Code

Dial the emergency number (911 U.S. or 999/112

391

Europe). The system immediately places the

emergency call as soon as you dial the number,

390

even if you do not select an outside line.

328

329

Placing Internal (Intercom) Calls

375

Lift the handset, and then dial the extension

number.

351

If your call goes through handsfree to a phone's

361

speaker, speak after you hear a double tone.

360

If you hear continuous ringing, wait for the call to

313

be answered.

355