Mitel SX-200EL User Manual
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Mitel SX-200EL User Manual

Mitel SX-200EL User Manual

Express messenger - front desk
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Express Messenger -
Front Desk User Guide

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Summary of Contents for Mitel SX-200EL

  • Page 1 Express Messenger - Front Desk User Guide...
  • Page 2 Mitel is a registered trademark of Mitel Networks Corporation. All other marks are the property of their respective owners. Mitel Networks Corporation, its affiliates, and/or subsidiaries reserve the right to change without notice the information contained in this document. www.mitel.com/messaging...

  • Page 3: Table Of Contents

    Contents Who is this Guide is for Getting Started About Guest Mailboxes About the Front Desk Mailbox Preparations Setting the Front Desk Mailbox Passcode and Greeting Acessing the Front Desk Mailbox Menu Setting the Guest Mailbox Status Checking Guests In Checking Guests Out Moving a Guest’s Mailbox Accessing a Guest’s Mailbox...

  • Page 4: Who Is This Guide Is For

    Mitel Express Messenger™ front desk mailbox features. Getting Started Mitel Express Messenger is an automated voice mail system for handling telephone calls and taking messages. Express Messenger also provides front desk mailboxes and guest mailboxes for hotel or motel applications.

  • Page 5: Preparations

    Setting the Front Desk Mailbox Passcode and Greeting 1. At the front desk telephone, lift the handset and obtain dial tone (or use handsfree dialing). 2. Dial the message center number.
  • Page 6 8. Press to accept, record it. 9. Express Messenger prompts you for a greeting. Keep it short and professional. Here is a sample greeting: "You have reached the front desk ofTwin Streams Motel ABC Motel. We can’t answer the phone right now, so please leave your name, number, and a short message.

  • Page 7: Acessing The Front Desk Mailbox Menu

    Accessing the Front Desk Mailbox Menu To access the front desk mailbox menu 1. Lift the handset. 2. Dial the Express Messenger message center number. 3. When Express Messenger prompts you for your passcode, enter the passcode for the front desk mailbox. 4.

  • Page 8: Setting The Guest Mailbox Status

    Setting the Guest Mailbox Status Checking Guests In When you check a guest into a room, set the status of the guest mailbox to ”checked in“. A guest mailbox that is set to ”checked in“ can accept new messages. 1. Dial the Express Messenger message center number. 2.

  • Page 9: Moving A Guest's Mailbox

    Moving a Guest’s Mailbox If you move a guest to a another room, you must also move the guest’s mailbox greeting and messages. Before you can move the guest’s mailbox, the guest’s current mailbox must be set to ”checked in“ the destination mailbox must be set to ”checked out“.

  • Page 10: Accessing A Guest's Mailbox

    3. Press 4. Select an option. Refer to the Mitel Express Messenger User Guide for more information. Note that after you access the front desk mailbox options, you cannot return to the front desk menu. To get back to the front...

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