Requesting Agent Help - Mitel Single-Line User Manual

Requesting Agent Help

You can use Agent Help to request help from a designated "Agent Help Extension"
your supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
To use Agent Help:
1.
2.
3.
1.
Mitel ® Single-Line Phone User Guide – Issue 13, September 2009
While you are on a hunt group call, perform a hookflash, and then dial 375.
If you hear repeating tones, one of the following has occurred:
•
The feature is not available at your phone.
•
NOTE You already have four parties in your call.
•
Not enough system circuits are currently available.
•
The Agent Help Extension is in DND.
If not preprogrammed, dial the Agent Help Extension number.
If the Agent Help Extension accepts the call, you hear the Agent Help tone, and the
supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone.
This feature may or may not be enabled for your system.
Hunt Groups
1
(usually
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