Mitel SX-2000 Light General Information Manual
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Mitel SX-2000 Light General Information Manual

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GENERAL INFORMATION GUIDE
LIGHTWARE 34, Release 1.0

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  • Page 1 GENERAL INFORMATION GUIDE LIGHTWARE 34, Release 1.0...
  • Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Configuration ............. . . 19 Control Cabinets - Redundant SX-2000 LIGHT System ......19 Peripheral Cabinets .
  • Page 4 MITEL Feature Resource Dimensions (MFRDs) ........
  • Page 5 MITEL Software Applications (Optional Features) ........101...
  • Page 6 SX-2000 General Information Guide...

  • Page 7: Product Overview

    (see page 30) or Network Services Units (see page 31). System Architecture The SX-2000 LIGHT system has two levels of control: main control and peripheral control; the functions are handled by the main controller and peripheral switch controller cards, respectively.

  • Page 8: Call Progression

    SX-2000 General Information Guide controlling a large number of different Peripheral Interface cards. Following instructions from the main controller, it sets up connections between the Peripheral Interface cards and the circuit switch subsystem. Basic System Architecture Call Progression Each telephone connects to the system through an interface circuit on a Peripheral Interface card.

  • Page 9: Lines And Trunks

    DS1 Links: The system supports CO, DID, E&M, MSDN/DPNSS, and MSAN/APNSS protocols. • The SX-2000 LIGHT system connects to DS1 links by using a DS1 Formatter or DS1/T1 Formatter II card. • CEPT Links: The system supports MSDN/DPNSS, DASS II (UK only), and Italian CAS...
  • Page 10 BRI Links: The system supports Euro-ISDN 2B+D, Basic Rate, or North American National ISDN-1 and ISDN-2 protocols. The SX-2000 LIGHT system connects to BRI links by using either a BRI card or BRI NSU, page 34. The BRI link can be either User or Network Termination (for European installations only).

  • Page 11: Supporting Applications

    • MiTAI remote clients Version 10 or later, • Mitel Client/Server TSP 3.0 or later. ApSU Front Panel Note: ApSU Release 2.0 supports a maximum of 222 client connections. Once this maximum limit has been reached, any additional clients attempting to connect to the MiTAI server will receive the error message SXERR_SERVICE_FULL.

  • Page 12: R2 Support

    IP gateways and enterprise business applications. These solutions may be organized into a network or may exist as stand-alone devices. Mitel is evolving its existing Enterprise focused network management tool suite, OPS Manager. OPS manager is tightly integrated with Enterprise Manager. Both Enterprise Manager and OPS Manager are now compatible with Windows 2003 and Windows XP SP2.
  • Page 13 Supporting Applications • The standalone Mitel Alarm Monitor allows you to monitor alarms on networks that are managed by Enterprise Manager, without having to start the Enterprise Manager client. • Export capability that allows you to export alarm, event, and inventory data in .csv format to the Enterprise Manager server.

  • Page 14: Ops Manager

    OPS Manager is a telecommunications management tool that enables you to control the maintenance and operation of a network of Mitel systems. From the OPS Manager station, you can perform the following functions on a single system or on network of systems: •...

  • Page 15: 7100 Management Access Point

    Internet VPN or dialup modem access. Because it has two IP addresses, a redundant SX-2000 LIGHT appears as two IP systems to the Management Access Point. Remote service engineers connect to the Management Access Point via a PPP or PPTP connection using standard Windows Network Connectivity capabilities and MS-CHAPv2 authentication.
  • Page 16 SX-2000 General Information Guide • Prevents remote Management Access Point configuration or firewall changes without the customer granting privilege. • Tracks configuration changes during privileged connections. • Supports source IP address screening for VPN connections with the Management Access Point E/E unit. The Management Access Point is available in the following versions: Management Access Point Features...

  • Page 17: Mitel 6100 Contact Center Solutions

    • Mitel 6115 Interactive Contact Center is an application that allows you to control agent and queue states instantly and easily via the Contact Center real-time display. Interactive Contact Center integrates with Contact Center and Mitel 6150 Multimedia Contact Center to provide virtual queuing.

  • Page 18: Emergency Response Adviser

    It can also simplify the generation of data files necessary for keeping the PSAP up-to-date with physical plant changes (an essential part of the E-911 management). For more information, refer to the Emergency Response Adviser Installation and Maintenance Guide. This guide can be downloaded from the Mitel Online web site.

  • Page 19: Configuration

    Configuration Configuration The SX-2000 LIGHT system consists of a redundant main control cabinet and associated peripheral cabinets, Digital Service Unit (DSU) cabinets, and Network Services Units (NSUs). Fiber optic cables connect the peripheral cabinets, DSU cabinets, and NSUs to the main control cabinet.
  • Page 20 SX-2000 General Information Guide The redundant control node consists of the following components: • Control Cards: The control node contains two Main Controller cards, two Circuit Switch Matrix cards, a Mass Storage Expander (MSX) card, and a Control Resource card (CRC). •...

  • Page 21: Peripheral Cabinets

    Configuration Caution: Do not connect any devices to the female power receptacles. Tx and Rx connectors on each Fiber Interface Module An RS-232 printer port for call accounting output Two RS-232 Maintenance Terminal ports; one for each plane A remote alarms port. Peripheral Cabinets Each peripheral cabinet holds up to 12 Peripheral Interface Cards and provides up to 192 ONS or DNI ports.
  • Page 22 SX-2000 General Information Guide The peripheral cabinet consists of the following components: • Peripheral Interface Cards: The Peripheral Interface cards connect telephone trunks and peripheral devices (such as SUPERSET telephones) to the system. They are located in slots 1 through 12. •...

  • Page 23: Superset Hub

    Configuration fail transfer unit. A 3-conductor female plug is recessed in the rear panel behind a small cover plate (AC systems only). The plug connects to the power connector on the AC Power converter. A ground connector. SUPERSET HUB The SUPERSET HUB builds on the distributed system concept by delivering advanced digital telephony functionality for workgroups.

  • Page 24: System Fail Transfer

    SX-2000 General Information Guide SUPERSET HUB Rear Panel System Fail Transfer The SFT maintains telephone service in the event of system failure (such as a power outage). When the system goes into SFT mode, the SFT unit connects up to six internal POTS telephone extensions directly to the CO, bypassing the system completely.

  • Page 25: Peripheral Cards

    Configuration Transfer Relays Each circuit in the SFT uses a four form C relay to transfer between normal and SFT modes of operation. Loop Detector When a transfer relay enters SFT mode, the loop detector connects in series with the loop between the extension and CO trunk facility.

  • Page 26: Trunk Cards

    DNI Line Card The Digital Network Interface (DNI) line card supports music-on-hold and paging and interfaces with MITEL digital network devices (including SUPERSET telephones, attendant consoles, and DATASETs). The DNI line card provides 16 voice and data lines and has 16 circuits.

  • Page 27: Migration

    Migration Customers can migrate from an SX-2000 LIGHT or MicroLIGHT to a 3300 ICP. The Mitel 3300 Configuration tool converts and restores an existing SX-2000 database to a 3300 ICP.

  • Page 28: Migration Of Sx-2000 To 3300 Icp (3300 Icp Takes Control)

    SX-2000 General Information Guide Migration of SX-2000 to 3300 ICP (3300 ICP takes control) In this migration, the 3300 ICP takes control of the SX-2000 peripherals and provides the same call control functionality as the SX-2000. In addition, the 3300 ICP supports IP phones and applications.

  • Page 29: Migration Of Sx-2000 To 3300 Icp (Sx-2000 Retains Control)

    3300 ICP provides control for the IP phones and any required applications. A seamless network exists between the SX-2000 and the 3300 ICP. The following diagrams show migrations of the current SX-2000 LIGHT and MICROLIGHT systems to the 3300 ICP.

  • Page 30: Digital Service Unit (Dsu) Cabinet

    SX-2000 General Information Guide Digital Service Unit (DSU) Cabinet Note: The DSU cabinet has been discontinued; however, it is still supported. A Digital Service Unit (DSU) cabinet holds up to four DSU cards and two FIMs. The DSU cards provide digital trunk interfaces for public or private network access and specialized digital functions (such as messaging, expanded conferencing, and ISDN service).

  • Page 31: Network Services Units

    R2 Network Services Unit (NSU), page 33 • BRI Network Services Unit (NSU), page 34. Note: The SX-2000 uses the same NSUs as the Mitel 3300 Integrated Communications Platform. Universal Network Services Unit The Universal NSU provides T1 or E1 connectivity and supports up to two T1 or E1 links per unit.
  • Page 32 SX-2000 General Information Guide NSUs are chained together by connecting a Category 5 crossover cable from a Copper Interface Module (CIM) port on one NSU to a CIM port on the other. Universal NSU Front Panel The Universal NSU front panel consists of the following components: •...

  • Page 33: R2 Network Services Unit

    Configuration R2 Network Services Unit The R2 Network Services Unit (NSU) provides connectivity for R2 National Public Switched Telephone Network (PSTN) using MF-R2 digital trunk signaling. The R2 NSU supports two E1 links. The R2 NSU connects to an SX-2000 control node through a fiber optic cable. Additional digital trunk capacity can be added to the SX-2000 system by chaining two NSUs together.

  • Page 34: Bri Network Services Unit

    SX-2000 General Information Guide • Two E1 ports for network connection • Two E1 port status LEDs • Two E1 port DIP switch complexes • Protective ground for grounding the chassis • Standard Male IEC AC input power connector. BRI Network Services Unit The BRI Network Services Unit (NSU) provides connectivity for Basic Rate ISDN (BRI) transport of both data and voice traffic.
  • Page 35 Configuration • E1 port to connect to an NSU running E1 DPNSS • E1 port DIP switches • BRI connector (25-pair male D-type) • Protective ground for grounding the chassis • Standard Male IEC AC input power connector. Note: UK BRI will drive power to the BRI circuits; the NA BRI will not.

  • Page 36: Peripherals

    SX-2000 General Information Guide Peripherals The system connects to any of the following peripheral devices: Telephones • SUPERSET 4001, page 38, single-line telephone • SUPERSET 4015, page 39, SUPERSET 4025, page 40, SUPERSET 4125, page 41, and SUPERSET 4150, page 42, multiline telephones •...

  • Page 37: Superset 4000 Series Telephones

    Peripherals SUPERSET 4000 Series Telephones The following are the SUPERSET 4000 series telephones: • SUPERSET 4001, page 38 single-line telephone • SUPERSET 4015, page 39 multiline telephone with basic LCD display • SUPERSET 4025, page 40 multiline telephone with enhanced LCD display •...

  • Page 38: Superset 4001 Telephone

    SX-2000 General Information Guide SUPERSET 4001 Telephone The SUPERSET 4001 telephone is a single-line, digital telephone that gives users basic access to system functionality. The SUPERSET 4001 telephone has • Seven Speed Call keys • Four fixed-function keys: Program, Hold, Flash, and Message •...

  • Page 39: Superset 4015 Telephone

    Peripherals SUPERSET 4015 Telephone The SUPERSET 4015 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator • Six fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, and Message •...

  • Page 40: Superset 4025 Telephone

    SX-2000 General Information Guide SUPERSET 4025 Telephone The SUPERSET 4025 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access • Fourteen line keys, each with a built-in line status indicator •...

  • Page 41: Superset 4125 Telephone

    Peripherals SUPERSET 4125 Telephone The SUPERSET 4125 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access • Fourteen line keys, each with a built-in line status indicator •...

  • Page 42: Superset 4150 Telephone

    SX-2000 General Information Guide SUPERSET 4150 Telephone The SUPERSET 4150 telephone is a multiline, digital telephone with • Forty-character alpha-numeric liquid crystal display (LCD) with contrast control and six touch-sensitive softkey areas for feature access • Fourteen line keys, each with a built-in line status indicator •...

  • Page 43: Superset 400 Series Telephones

    Peripherals SUPERSET 400 Series Telephones The SUPERSET 400 series telephones includes the SUPERSET 410, page 43, multiline telephone with LCD display and MILINK network connection. The SUPERSET 410 telephone is available in light or dark grey. Note: The SUPERSET 401, SUPERSET 401+, SUPERSET 420, and SUPERSET 430 telephones, and the MILINK Data Module and MILINK Programmable Key Module have been discontinued;...

  • Page 44: Superset Interface Module 2

    SX-2000 General Information Guide SUPERSET Interface Module 2 The SUPERSET Interface Module 2 (SIM2) is an Analog Interface Module (AIM) which provides analog interface functionality that lets you connect one or more 2-wire analog devices (such as ONS telephones, fax machines, or modems) to the second B-channel of your SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone.

  • Page 45: Programmable Key Modules

    SIM1 installed in the set. The module supplies power to the PKM12. Note: The PKM12 and PKM48 are the only programmable key modules qualified by MITEL for connection to SUPERSET 4000 series telephones. The PKM12 is not designed to connect to another PKM12.

  • Page 46: Programmable Key Module 48

    SX-2000 General Information Guide Programmable Key Module 48 The Programmable Key Module 48 (PKM48) provides 48 additional feature keys for SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Each feature key has a Line Status Indicator that behaves the same way as those on SUPERSET 4000 series telephones.

  • Page 47: Digital Line Monitor

    Digital Line Monitor Single-line Digital Line Monitor The Single-line Digital Line Monitor (DLM) is used to record voice information from Mitel DNIC-based digital telephones or consoles on an externally connected tape recorder (not included). The unit records calls to/from the associated telephone only. The unit can be located anywhere within the building, wall mounted, or placed under a SUPERSET telephone.

  • Page 48: Attendant Consoles

    SX-2000 General Information Guide Attendant Consoles SUPERCONSOLE 1000 Attendant Console The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The 4-line by 80-character alphanumeric display shows source and destination information, time and date information, call waiting information, and station information (such as COS and COR values).

  • Page 49: Superconsole 2000 Attendant Console

    A keypad with jacks for connecting a handset or headset. Used for dialing, call handling and processing activities, and accessing features. • Programmable keys • AC power adapter • Mitel 4000 series handset and cord • Handset cradle • USB and telephone line cords • Application software CD-ROM The SC2000 software will operate with Microsoft Windows 2000 and Windows XP Professional.

  • Page 50: Console Dss/Blf Interface Unit

    SX-2000 General Information Guide Console DSS/BLF Interface Unit The Console Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit allows the association of one PKM48 with an attendant console. The PKM48 provides the attendant console user with the ability to determine which extensions are busy by glancing at the LED indicators.

  • Page 51: Datasets

    Digital Network Interface Circuit (DNIC) and the data devices connected to the system. The datasets transmit data and control signals over a single twisted pair of wires. Using a Mitel Dataset will allow you to carry voice and data communication over the same line.

  • Page 52: Dataset 2203

    SX-2000 General Information Guide DATASET 2203 The stand-alone DATASET 2203 is a synchronous dataset which provides transparent synchronous communications for X.21 and V.35 compatible terminals. The DATASET 2303 is available in black only. For installation instructions, see the SX-2000 Install Peripherals section of the Technical Documentation CD-ROM.

  • Page 53: Dnic Music On Hold/Pager Unit (Dmp)

    Peripherals DNIC Music On Hold/Pager Unit (DMP) The DNIC Music On Hold/Pager (DMP) unit interfaces a port on the DNI Line card to • an external music source for Music On Hold • an external paging amplifier for Paging. The unit is powered by the system and does not require a separate power source. A single 25-pair amphenol cable connects to the system via the main distribution frame (MDF);...

  • Page 54: Features

    SX-2000 General Information Guide Features Standard Features The following table lists the standard features available on the SX-2000 system. Standard Features Feature Name Description Abandonded Call Against When a caller terminates a call while waiting for an attendant group, SMDR logs report the attendant group’s 4 to 7 digit directory number in the Called Attendant Attendant Group Party field.
  • Page 55 Features Standard Features (continued) Feature Name Description Attendant CAS Interface Centralized Attendant Service (CAS) Interface allows the system to be a remote node for a CAS site. CAS is an attendant call handling service that is provided at a central office switch for calls from both public and private networks.
  • Page 56 SX-2000 General Information Guide Standard Features (continued) Feature Name Description Attendant Recall Attendant Recall automatically alerts the attendant when a trunk call has been extended to an idle station and not answered within a specified time-out period or when a call on Hold at the console has not been answered within a selected time.
  • Page 57 Call Coverage is provided through a combination of features: Call Rerouting, Call Forward, Do Not Disturb, and ® ANSWER PLUS - Mitel Call Distribution. Call Duration Control Call Duration Control allows a maximum time limit to be set on telephone calls.
  • Page 58 SX-2000 General Information Guide Standard Features (continued) Feature Name Description Call Split See Conference Split, page 58. Call Swap See Swap, page 64. Call Transfer See Transfer, page 65. Call Waiting - Swap Automatic Call Waiting - Swap Automatic lets you use the switch hook to alternate between two calls when a party is trying to call your station or when you have a call on Consultation Hold.
  • Page 59 Features Standard Features (continued) Feature Name Description Dial Tone You will normally hear continuous dial tone when you lift the handset. You will hear discriminating dial tone (also called interrupted dial tone) or transfer dial tone under certain conditions. Dial Tone - Outgoing Calls The system can provide a pseudo-CO dial tone to prevent possible confusion to station users.
  • Page 60 SX-2000 General Information Guide Standard Features (continued) Feature Name Description DTMF To Rotary Dial See Tone-To-Pulse Conversion, page 65. Conversion Feature Keys Feature Keys let you activate features without dialing Feature Access codes. Flash - Calibrated Calibrated Flash provides an alternative method of generating a Switchhook Flash.
  • Page 61 Features Standard Features (continued) Feature Name Description Interconnect Restrictions Each peripheral device is assigned an Interconnect Number that is used to restrict one device from connecting with another. Interconnect Restrictions can be used to restrict access to certain trunks, stations, or equipment (i.e. data communications equipment).
  • Page 62 SX-2000 General Information Guide Standard Features (continued) Feature Name Description NI3 Calling Name Delivery NI3 Calling Name Delivery allows the called party to see the name of the caller on the telephone display screen if the caller has programmed Calling Name to "Allow"...
  • Page 63 Features Standard Features (continued) Feature Name Description Privacy Release Privacy between users who share line appearances in key systems groups is automatic. The privacy release feature allows users to release privacy during a call to allow another member of the key system group to intrude on the call.
  • Page 64 SX-2000 General Information Guide Standard Features (continued) Feature Name Description Speed Call - System System Speed Call lets you dial stored system numbers. Speed Dial See Speed Call (above). Station Message Detailed Station Message Detailed Accounting (SMDA) lets the system accumulate meter pulses (up to an assigned buffer size) that can be read, printed, and Accounting (SMDA) cleared from a console.
  • Page 65 Features Standard Features (continued) Feature Name Description Tone-To-Pulse Conversion Tone-To-Pulse Conversion automatically converts DTMF tones from stations, lines, and trunks to rotary dial pulses on outgoing trunks that have been programmed as rotary dial trunks. Transfer Transfer lets you move a call from one telephone to another. Before completing a Transfer, you can consult privately with the third party and swap between private conversations with each of the parties.

  • Page 66: Optional Features

    SX-2000 General Information Guide Standard Features (continued) Feature Name Description Voice Mail Most voice processing systems work in conjunction with the SX-2000 system. The system provides the following voice processor interfaces: • Voice Mail - COV Interface • Voice Mail - Digital E&M Interface •...
  • Page 67 Allows basic calls to be made from the SX-2000 system to a DASS II protocol Central Office, using CEPT Digital Trunks and DASS II signaling. Allows you to program Mitel digital network devices including SUPERSET telephones, attendant consoles, and datasets.
  • Page 68 SX-2000 General Information Guide Optional Features (continued) Feature Name Description Feature Level Optioning Selected features are grouped together under purchasable levels (they cannot be purchased separately). Feature Level 1 content has been part of the base software load since LIGHTWARE 31 Release 1.0: Networked Group Page Hold on Hold (internal and networked) Call Forward - Delay...
  • Page 69 Features Optional Features (continued) Feature Name Description Main Control Redundancy Duplicates the main control hardware of the SX-2000 system so that the system can remain operational if one of the Main Control complexes fails. Message Center An automated messaging service. MNMS Configuration OPS Manager Supports telephone directory management within the...
  • Page 70 Networked ACD Networked ACD supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call first entered the network.
  • Page 71 Features Optional Features (continued) Feature Name Description Voice Mail Softkeys Provides the SUPERSET user with a quick and convenient method to access NuPoint Messenger. Access to the system is provided through context sensitive softkeys presented on the SUPERSET. XNET Proprietary switched MSDN/DPNSS networking over the PSTN. Page 6 of 6...

  • Page 72: Security

    SX-2000 General Information Guide Security Toll Control Comprehensive toll control is an integral part of the Advanced Automatic Route Selection feature package. It allows the customer to restrict user access to trunk routes and/or specific external directory numbers. The key to toll control is the use of Class of Restriction (COR) values.

  • Page 73: Enhanced Login Security

    Security These levels provide a means of differentiating the capabilities of the various types of users who administer the system. Newly installed systems include four default user accounts (SYSTEM, INSTALLER, MAINTENANCE1, and MAINTENANCE2), which should be programmed with unique, secure usernames and passwords before being used to access the system.

  • Page 74: Mitel Options Password

    Page 2 of 2 Mitel Options Password New Mitel Options Passwords (MOP) are not required for software stream upgrades from LIGHTWARE 30 Release 2.0 to further streams, when no new purchasable software options are enabled on the system. If new software options are purchased, a new MOP is always...

  • Page 75: Maintenance

    Maintenance Maintenance Reliability All specifications in this section assume that the SX-2000 system is operating within its specified environmental limits. No reliability performance can be defined outside those limits. Some degradation of the quoted failure rates can be expected when a system operates at the extremes of the environmental specification, page 79.

  • Page 76: Hardware

    SX-2000 General Information Guide Hardware • Hardware units are easily removed and replaced. Note: Defective items should be repaired by an Authorized Repair Center (not by field personnel). • The FRUs (power supply, cards, converters, etc.) are easy to change, easily accessible for service, and their locations are readily identified •...

  • Page 77: Alarms

    The system also isolates a fault down to the smallest field-replaceable module. The SX-2000 LIGHT Control Panel is located in the control cabinet, above the card slots. The panel provides faceplate push button switches and LED indicators for...
  • Page 78 SX-2000 General Information Guide Card Indicators section of the Technical Documentation CD-ROM. The PCB card LEDs can be grouped into three categories: • Card Status LEDs: common to all cards • Circuit Status Bar LEDs: found on line, trunk, and DTMF Receiver cards •...

  • Page 79: Specifications

    Specifications Specifications Environment System Storage Environment Condition Specification Temperature -40º to 150ºF (-40º to 66ºC) Humidity 5-95% Relative Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis (FCC Part 68, Sections 6&7) 1.5 g, 100 to 500 Hz, any orthogonal axis Mechanical Stress One 20.3 cm (8 inch) drop, each edge and corner adjacent to the (FCC Part 68, Sections 6&7)

  • Page 80: Network Services Unit (Nsu)

    SX-2000 General Information Guide Operational Environment (continued) Condition Specification Standards and Specifications The Peripheral and DSU Cabinets conform to the following specifications: CFR Title 47, Part 15 ICES-003 EN55022 EN55024 EN61000-4-2 EN61000-4-3 EN61000-4-4 EN61000-4-5 EN61000-4-6 EN61000-4-11 EN61000-3-2 EN60950 CSA - UL 60950 Note:Conversion factors: 1 watt is equal to 3.412 BTUs per hour, 1 ton of refrigeration is equal to 12,000 BTUs per hour or 3.516 Kilowatts, and 3/4 Kilowatt-hour is equal to 1 ton of refrigeration.

  • Page 81: Peripherals

    Specifications Peripherals SUPERSET 4000 and SUPERSET 400 Telephones Programmable Key Modules (12 and 48) Temperature Humidity Operating Environment 32° to 122°F 0% to 90% RH, non-condensing (0° to 50°C) Shipping/Storage Environment -13° to 158°F 0% to 90% RH, non-condensing (-25° to 70°C) SUPERCONSOLE 1000 Temperature Humidity...

  • Page 82: Dimensions And Weights

    SX-2000 General Information Guide Dimensions and Weights Weight Component Height Width Depth (fully loaded) Redundant 19.25 inches 17.25 inches 19 inches 67.4 lbs Control Cabinet (48.9 cm) (43.8 cm) (48.3 cm) (30.6 kg) Peripheral Cabinet 19.25 inches 17.25 inches 19 inches 72.8 lbs (48.9 cm) (43.8 cm)

  • Page 83: Power

    Component Frequency Input Power Disconnect Range Rating Redundant IEC320-C14 100-127 Vac 200 W 90-132 Vac SX-2000 LIGHT Class 1 AC 50/60 Hz 47-63 Hz Receptacle Switch 200-240 Vac 187-264 Vac 50/60 Hz Peripheral Node IEC320-C14 102-120 Vac 750 W max...
  • Page 84 SX-2000 General Information Guide Equipment Power Requirements SUPERCONSOLE 1000 The console is powered from the line feed (-48 V). It has an on-board power supply that converts the input voltage to +5, +15 and -8.0 Volts. The on-board power supply draws 27 mA from input supply, + 10% at -48 Volts.

  • Page 85: Superconsole 2000 Reserve Power Units

    Specifications SUPERCONSOLE 2000 Reserve Power Units When battery backup for the system is provided, reserve power for the consoles should also be considered. If AC power is lost, the console loses its communications functions, video functions, and data interfaces. You can provide back-up power to the consoles with an uninterruptible power supply (UPS).

  • Page 86: Traffic And Performance

    Average Number of Attendants Required Number of Lines Supported Light Traffic (1.4) Medium Traffic (2.8) Heavy Traffic (5.3) 1000 1100 1200 1300 Notes: 1. These figures based on originating CCS/line. 2. The maximum number of lines supported on SX-2000 LIGHT systems is 1200.

  • Page 87: Tone Plan Support

    Specifications Tone Plan Support The system supports tone plans for the following countries: • China • Germany • Hong Kong • Italy • Malaysia • New Zealand • North America • Taiwan • United Kingdom. • For more information, see the Tone Plans section of the Technical Documentation CD-ROM.

  • Page 88: Capacity Levels, Software Configurations, And Dimensions

    MITEL Maximum Line appearances Capacity Level (MLCLs), page 100, • MITEL Software Applications (MSAs)., page 101 Options can be purchased individually or as part of a MITEL Software Bundle (MSB), page 104, or MITEL Core Package (MCP), page 104. MITEL Feature Resource Dimensions (MFRDs)

  • Page 89: Hardware Dimensions

    4. The maximum number of SUPERCONSOLE 2000 consoles that can be used in the system depends on the Main Controller card and MITEL Traffic Capacity Level (MTCL). For the purposes of hardware dimensions, a SUPERCONSOLE 1000 attendant console with its printer port enabled is treated as a SUPERCONSOLE 2000 console.

  • Page 90: Feature Dimensions

    SX-2000 General Information Guide Feature Dimensions Feature Dimensions MFRD Level Feature Name Attendant Console Groups Attendant Console Calls Waiting Broadcast Groups 1875 1126 3200 1875 1250 1875 Busy Lamp Groups (Monitored Devices) Call Reroute Always Call Reroute 1st Alternates Call Reroute 2nd Alternates Class of Restriction (COR) Numbers Class Of Service (COS)
  • Page 91 Capacity Levels, Software Configurations, and Dimensions Feature Dimensions (continued) MFRD Level Feature Name Suite Services - Linked SUPERSET Callback 1100 Messages per System (see Note 4) System Account Codes System Digit Strings 1049 3306 6814 8091 4517 6074 4188 9999 32280 6814 6814...

  • Page 92: Other Parameters

    SX-2000 General Information Guide Other Parameters The parameters described below are also features that are provided with each MFRD package; however, the resource limitations for these features are not MFRD dependant (i.e. the maximum resource values remain consistent across all MFRDs). Consoles Per Attendant Console Group - The maximum number of attendants in each attendant console group is 15.

  • Page 93: Supported Mfrds (No Longer Sold)

    Route Plans - Route plans provide a method of presenting different routes to calls as a function of day and time. There are 32 route plans.For additional information, see the Route Plan Assignment form in the Mitel Documentation CD-ROM. Station Circuit Descriptors - Station circuit descriptors are used to assign the operational (signaling and timing) parameters to ONS and OPS circuits.
  • Page 94 3. The maximum number of SUPERSET 700 consoles that can be used in the system depends on the Main Controller card and MITEL Traffic Capacity Level (MTCL). For the purposes of hardware dimensions, a SUPERCONSOLE 1000 attendant console with its printer port enabled is treated as a SUPERSET 700 console.
  • Page 95 Capacity Levels, Software Configurations, and Dimensions Feature Dimensions (no longer sold) MFRD Level Parameter Name Attendant Console Groups Attendant Console Calls Waiting Broadcast Groups 1875 1688 Busy Lamp Groups (Monitored Devices) Call Reroute Always Call Reroute 1st Alternates Call Reroute 2nd Alternates Class of Restriction (COR) Numbers Class Of Service (COS) Dataset Groups...
  • Page 96 SX-2000 General Information Guide Feature Dimensions (no longer sold) (continued) MFRD Level Parameter Name System Digit Strings (Note 5) 1049 2027 3306 6814 8091 30000 System Speed Call Telephone Directory Entries 1360 3600 4600 20000 Trunk Groups Trunks per Trunk Group Trunk Service Numbers Verified Account Codes 1000...

  • Page 97: Msdn/Dpnss Network Resource Dimensions (Mnrds)

    Capacity Levels, Software Configurations, and Dimensions MSDN/DPNSS Network Resource Dimensions (MNRDs) MSDN/DPNSS Network Resource Dimensions (MNRDs) Prerequisites MNRD-A-02 2 PBXs MSA-A-41 MNRD-A-03 3 PBXs MNRD-A-02 MNRD-A-04 4 PBXs MNRD-A-03 MNRD-A-05 5 PBXs MNRD-A-04 MNRD-A-10 6-10 PBXs MNRD-A-05 MNRD-A-30 11-30 PBXs MNRD-A-10 MNRD-A-60 31-60 PBXs...

  • Page 98: Mitel Traffic Capacity Levels (Mtcls)

    SX-2000 General Information Guide MITEL Traffic Capacity Levels (MTCLs) MITEL Traffic Capacity Level (MTCL) MTCL-A-05 100 simultaneous two-party connections MTCL-A-10 180 simultaneous two-party connections MTCL-A-15 230 simultaneous two-party connections MTCL-A-20 640 simultaneous two-party connections MTCL-A-30 760 simultaneous two-party connections MTCL-A-31...

  • Page 99: Application Capacity Levels

    21 to 40 users MTSP-A-20 MTSP-A-60 41 to 60 users MTSP-A-40 MTSP-A-80 61 to 80 users MTSP-A-60 MACL: MITEL ACD Agent Capacity Level MITEL ACD Agent Capacity Level (MACL) Prerequisites MACL-A-005 1 - 5 ACD agents MSA-A-40 MACL-A-010 6 - 10 ACD agents...

  • Page 100: Maiacl: Mitel Agent Id Appearance Capacity Level

    ACD group uses one resource; one agent in two groups takes up two resources; one agent in three groups takes up three resources, and so forth. MAIACL: MITEL Agent ID Appearance Capacity Level MITEL Agent ID Appearance Capacity Level (MAIACL)

  • Page 101: Mitel Software Applications (Optional Features)

    Capacity Levels, Software Configurations, and Dimensions MITEL Software Applications (Optional Features) MITEL Software Applications (MSAs) are optional feature packages that enhance system functionality. The following MSAs are currently available: MITEL Software Applications (MSAs) Number Option Name Prerequisites Notes COV Set...
  • Page 102 SX-2000 General Information Guide MITEL Software Applications (MSAs) (continued) Number Option Name Prerequisites Notes ANSWER PLUS - MSA-A-27 MSA-A-20 Superceded Automatic Call See MSA-A-40 Distribution (ACD) I MSDN Release Link MSA-A-28 MSA-A-15 or MSA-A-31 Trunks Visually Handicapped MSA-A-30 EMEAAP only...
  • Page 103 Capacity Levels, Software Configurations, and Dimensions MITEL Software Applications (MSAs) (continued) Number Option Name Prerequisites Notes Peripheral Node MSA-A-50 Required when ordering the first Expansion Peripheral Expansion Node II in the system XNET MSA-A-51 Universal NSU or PRI Does not work with Network...

  • Page 104: Mitel Software Bundles (Msbs)

    Page 4 of 4 MITEL Software Bundles (MSBs) MITEL Software Bundles (MSBs) are groups of MSAs that are suited to specific markets and applications. Depending on your country and region, these packages vary. See your authorized MITEL representative for further details.

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