Mitel Superconsole 2000 Quick Start Manual

Command Summary
= Menu Command = Console keypad key
Account Codes
Dial Account Code Access Code
Answer Call
ANSWER (First Call Waiting)
Call Forward — Cancel on Extension Program
> Cancel Station CFWD or Cancel Station CFFM
Call Forward — Cancel on All Extensions
Program > Cancel All CFWD
Call Park
Put call on Hold PAGER
Clear All Extension Features
Program Cancel Station Feature
>
Conference Call — Setup
With 2 parties connected to the console, select
Conference Call — Add more parties [Conference]
Dial number
Day/Night Service
Select Day, Night Service 1 or Night Service 2 from
DND — Set/Cancel
Program > Set Station DND
DND — Cancel on all Extensions
Program Cancel All DND
>
Handset/Headset - Enable/Disable
Plug handset/headset into
Hold — Place
HOLD
Hold — Retrieve
RETRIEVE dial the position number of the call (1-6) or RETRIEVE
Last Number Redial
Dial Last Number Redial code
Make Internal Call
Dial number OR use Phone Book
Make External Call
Dial 9 telephone number
Message Waiting — Set/Cancel [Set MSG Waiting]
MESSAGE
Message Waiting — Check Status
MESSAGE [Check MSG Waiting]
Microphone Mute
Press the button above the
Operator Absent/Present
Select Operator Absent or Operator Present from
Override (Interrupt Busy Extension) [Override]
(Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source)
Paging
PAGER Dial zone code (if required)
Phone Book
PHONE BOOK Type entry
Recalls - Answering
ANSWER OR [Recall]
Recover Last Call
RECOVER immediately after releasing the call
On
Ringer Mute
Select Ringer or Ringer
Serial Call — Setup
While connected to requesting party,
Serial Call — Extend
When requesting party recalls, ANSWER Dial extension number
Serial Call — End
After transferring the requesting party to the last extension,
Tone Signaling
While on a call, press TONES
Traffi c Monitoring (Trunk Status)
TRUNK STATUS
Transfer Call
Dial destination number
Transfer Recall to Voicemail
Answer the Recall VOICEMAIL
Volume — Handset/Headset
While on a call, press key on keypad
Volume — Ringer
While console is ringing, press
[Fn] = Console Softkey = Computer keyboard key
dial Account Code press # continue dialing
OR [F1] [F7]
to (Selective Answer)
Enter extension number
Click Yes
Dial zone code (if required) Announce Call Park Retrieve code and Hold position number
Yes
Enter extension number Click
[Conference]
after the called party answers
or Cancel Station DND Enter extension number
Yes
Click
keypad Select Using Handset or Using Headset from
✱ to retrieve longest held call
[Clear MSG Waiting
OR ] Dial extension number
Dial extension number CANCEL
key on the console keypad
Announce CANCEL to end page
[Search]
(if necessary, press to select entry
Off
from
[Set Serial Call]
Dial extension number RELEASE
RELEASE
[Cancel Serial]
Dial digits. Press TONES again to turn off tone signaling.
Select Trunk Groups OR Digits Dialed
[Search]
OR
RELEASE Wait for answer RELEASE
key on keypad
Yes Quit
Click Click
Quit
Click
Click Yes
OR
CANCEL RELEASE
[Call]
to call selected entry

Call Handling

Answering a Call
• Lift the handset.
• Press ANSWER on the keypad
OR
• Press the [F1] to [F7] softkey to answer a
specifi c call.
MULTIPLE INCOMING CALLS
The Call Waiting indicators ( ) on the screen tell
you additional calls are waiting. You must transfer
or disconnect the current call, or put it on hold,
before answering a new call.
Note: Pressing ANSWER automatically
transfers the current call to the dialed destination
and answers the fi rst call in the call-waiting queue.
Transferring a Call
• Dial the destination number.
• Press RELEASE on the keypad to complete the
transfer and disconnect the call from the console.
Correcting a Misdialed Number
• Press CANCEL on the keypad, and then
redial the number.
Recovering the Last Call
You can recover a call you transferred to an exten-
sion by mistake.
• Press RECOVER immediately after
completing the transfer.
Putting Calls On Hold
• Inform the caller that you are placing him or her
on hold
• Press HOLD on the keypad.
Retrieving Held Calls
• Press RETRIEVE and then dial the position
number of the call (1-6) you want to retrieve.
OR
• Press RETRIEVE and then the star key (✱)
on the keypad to retrieve the longest held call.
Handling Recalls
Calls transferred to an extension but not answered
within a specifi ed time return to the console.
To answer a recall:
• Press the [Recall] softkey.
OR
• Press ANSWER on the keypad.
You are now connected and may ask if the caller
wants to continue waiting or wants you to ring
another extension.
• Depending on what the caller wants, you have
several options at this point:
– Press the [Redial DEST] softkey if the
caller wants to continue waiting.
– Dial another extension.
– Press RELEASE on the keypad to
disconnect the call.
TRANSFERRING RECALLS TO VOICEMAIL
When a call you transferred to an unanswered
extension recalls, you can press VOICEMAIL key to
transfer the caller to the extension's voice mailbox.
Setting up a Conference Call
To set up a conference call:
• With the two parties connected to the console -
one in the Source area and the other in the Des-
tination area - press the [Conference] softkey.
To split a conference to speak privately to
either caller:
• Press either the [Source] or [Destination] softkey.
To add more parties to a conference:
• Dial the number of the next party.
• Press the [Conference] softkey.
If the line is busy or unanswered or the
person is unavailable:
• Press CANCEL on the keypad to reconnect to
the conference. You may continue dialing to add
more parties to the conference.
To release the console from the conference:
• Press RELEASE on the keypad.
Once you release the conference, you cannot
re-enter it.