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Summary of Contents for Mitel Single-Line
- Page 2 M I T E L Single-Line Phone User Guide...
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Page 4: Placing A Call On Hold
Ring Intercom Always On/Off Routing Off Station Speed Dial System Forward – On/Off System Speed Dial Transfer to Hold Transfer to Ring Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... - Page 5 If desired, wait for an answer and announce the call. Hang up. If the number is busy, there is no answer or the transfer is refused, hookflash twice to return to the caller. Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
- Page 6 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use single-line phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
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Page 7: Programming Emergency Numbers
Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment. -
Page 8: Phone Usage
Regulatory Approvals For regulatory information (for example, FCC approvals), see the manufacturer’s regulatory information included with your phone. Page iii Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 10: Table Of Contents
Using Reverse Transfer ............12 Page v Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... - Page 11 Requesting Agent Help ............25 Index Page vi Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
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Page 12: Getting Started
Getting Started Welcome The instructions in this guide are for using the single-line phone. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If you have any questions on the operation of your phone, contact your system administrator for assistance. -
Page 13: Contact Information
Mitel Web site www.mitel.com. All sales, service, and support are coordinated at the local level. Returning to Default Operation You can return your phone to default levels at any time. This feature cancels Do-Not-Disturb, manual call forwarding, and queue requests and restores hunt group calls and system forwarding all at once. - Page 15 Ring Intercom Always – On and Off Station Speed Dial Station Speed Dial – Programming System Forward – On and Off System Speed Dial Transfer To Hold Transfer To Ring Page 4 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
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Page 16: Using Account Codes
#. This code is used for all calls made from your phone until it is disabled. To disable the code: Lift the handset, dial 391, and then press #. Page 5 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 19: Answering And Placing Calls
Enter the Automatic Route Selection (ARS) feature code. The default code is 92000. Contact your system administrator for more information about using Select Line Group or ARS access codes. Page 8 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 20: Redialing A Number
To Dial System Speed-Dial numbers: Lift the handset and select an outside line. Perform a hookflash, and then dial 381. Dial the speed-dial location (000 to 999 or 0000 to 4999). Page 9 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 21: Using Station Speed Dial
To delete a Station Speed-Dial entry: Lift the handset, and then dial 383. Enter the speed-dial location (0 to 9). Enter a hookflash, and then hang up. Page 10 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 22: Call Features
To return to a call that is on hold: Lift the handset or perform a hookflash. Dial 336. This feature may or may not be enabled for your system. Page 11 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 23: Transferring Calls
Dial the extension or hunt group number where the call is ringing or holding. The call is transferred to the phone you are using, and you are connected to the caller. See “Hunt Groups” on page Page 12 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 24: Forwarding Calls
Contact your system administrator for more information. To turn System Forwarding on or off: Lift the handset, and then dial 354. Page 13 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 25: Using Personal Call Routing
For example, a holding call NOTE will recall the extension where it was placed on hold when the hold timer expires. Page 14 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... - Page 26 If you enter the handoff feature code (388) and hear reorder tone, the call cannot be NOTE handed off. To cancel the Personal Call Routing – Handoff feature: While the handoff is in-progress, perform a hookflash, and then dial 388. Page 15 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
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Page 27: Placing Conference Calls
You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: Do one of the following: • Perform a hookflash, and then dial 385. • Hang up. Page 16 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 28: Remote Programming
Dial 370. b. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To turn off DND: Dial 371. Page 17 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... - Page 29 Enter an extension number, or enter an outside line access code followed by a telephone number. To turn off Call Forwarding: Lift the handset, and then dial 355. Hang up. Page 18 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
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Page 30: Messages
To cancel an inter-station message: Lift the handset, and then dial 368. Hang up. Page 19 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 31: Canceling Messages Left At Other Extensions
To place a page announcement: Lift the handset, and then dial 7. Enter the page-zone number (0 to 9). After the tone, make your announcement, and then hang up. Page 20 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 32: Using Do-Not-Disturb
Dial a two-digit number for the DND message from the table above. Hang up. To turn off DND: Lift the handset, and then dial 372. Hang up. Page 21 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 34: Hunt Groups
To log in to or out of all ACD hunt groups in which you are a member: Lift the handset, and then dial 328. This feature code acts as a toggle. If you are already logged in, you hear a single tone. Page 23 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 35: Logging Out Of Acd Hunt Groups
However, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: Lift the handset on-hook, dial 329. Page 24 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 36: Requesting Agent Help
If the Agent Help Extension rejects the call, you hear a confirmation tone. This feature may or may not be enabled for your system. Page 25 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... -
Page 38: Index
19 access codes 3 using 19 feature codes 3 Messages at Other Extensions, leaving 19 system access codes 3 Messages Left at Other Extensions, canceling 20 Page 27 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009... - Page 39 17 Volume Levels, changing 3 Reverse Transfer (Call Pickup), using 12 Ring Intercom Always, using 11 Waiting Calls, answering 7 Welcome 1 Wrap-Up Timer, stopping 24 Page 28 Mitel ® Single-Line Phone User Guide – Issue 13, September 2009...
- Page 41 Part No. 550.8107 Issue 13, September 2009 A661/9218A...
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