Mitel NETVISION PHONE User Manual
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Mitel NETVISION PHONE User Manual

Mitel NETVISION PHONE User Manual

Mitel networks user guide netvision phone
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Summary of Contents for Mitel NETVISION PHONE

  • Page 1 USER GUIDE...
  • Page 2 3300 ICP...
  • Page 3 The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries.

  • Page 4: Table Of Contents

    Contents IMPORTANT INFORMATION ABOUT WIRELESS PHONES ABOUT YOUR NETVISION® PHONE BATTERY CHARGING Charge/Discharge Battery attaching/detaching Placing the battery in the charger WARNINGS! OPTIONAL ACCESSORIES BASIC OPERATION Turning the phone on and off Connecting to the network Shared vs. Personal Phones Out of Range Logging on to a shared phone...
  • Page 5 MAKING AND ANSWERING CALLS Answering a Call Identifying a Caller Refusing a Call Making a Call Intercom Calling Adjusting the Volume During a Call Ending a Call Redial Speed Call - Personal Speed Call - System CALL HANDLING Two-line Calling Transfer Conference Call Re-routing / Message Waiting...
  • Page 6 ACD AGENT FEATURES ACD Agent Log in / Log out ACD Agent Make Busy ACD Agent Work Timer Call an ACD Agent REGULATORY AND PATENT INFORMATION -iii-...

  • Page 7: Important Information About Wireless Phones

    VHF radios, and fluorescent lights. Such interference can limit the operating range of the telephone and cause noisy or interrupted reception. Walls, building wiring, and metal structures such as filing cabinets can also affect the performance...

  • Page 8: About Your Netvision® Phone

    ABOUT YOUR NETVISION® PHONE 1. Antenna - High-gain antenna. The antenna does not extend. 2. LED - Indicates an incoming call and message waiting. 3. Earpiece 4. Mini-headset jack - Allows you to plug a headset into phone for handsfree use.

  • Page 9: Battery Charging

    BATTERY CHARGING Charge/Discharge Fully charge the battery for the NetVision Data Phone before first using the phone. A fully charged battery provides approximately 90 minutes of talk time and 40 hours standby operation per charge. As the battery discharges, the battery strength indicator on the display shows more white space.

  • Page 10: Placing The Battery In The Charger

    Placing the battery in the charger Recharge the battery in the supplied charger, either attached to or removed from the phone. NOTE: When charging the battery attached to the phone, turn off the phone before inserting it into the charger. Place the battery into the rear charger slot or place the battery and phone combination into the front charger slot.

  • Page 11: Warnings

    WARNINGS! To prevent injury or burns, do not short-circuit the battery terminals with metal objects. Use only approved batteries and charging accessories with the NetVision Phone. Do not charge the battery in a charger other than a Symbol NetVision Phone charger. OPTIONAL ACCESSORIES For the following optional accessories and replacement parts, contact your system administrator.

  • Page 12: Connecting To The Network

    Connecting to the network The quality of communication depends on network radio reception. Large metal structures such as filing cabinets and other devices that radiate radio signals can affect reception. The vertical bar on the left side of the display shows you the strength of the radio signal at your present location.

  • Page 13: Shared Vs. Personal Phones

    Shared vs. Personal Phones Your NetVision Data Phone is configured to operate either as a shared or persona phone. As a shared phone, the system administrator assigns each user a profile consisting of an extension number, an optional username and a Personal Identification Number (PIN).

  • Page 14: Logging On To A Shared Phone

    Logging on to a shared phone You must log on to a shared NetVision Data Phone before you can begin using it. Obtain an extension number or a username and password (PIN) from the system administrator. To log on to a shared phone: 1.

  • Page 15: Making And Answering Calls

    MAKING AND ANSWERING CALLS Answering a Call You can program your NetVision Data Phone to answer calls in one of three ways: Auto-Answering automatically answers the call after one ring. One-Key Answering requires you to press SND to answer a call. Any-Key Answering allows you to use any key but END or HOLD to answer a call.

  • Page 16: Making A Call

    Making a Call Extension and Outside Number Dialing 1. Dial the extension number for an external call, dial the code required to access an outside line (usually 9) and then the number. 2. Press SND. Dialing by Name This feature (if available) enables you to call other extension users by selecting their names from a menu.

  • Page 17: Intercom Calling

    Intercom Calling This feature allows you to speak to a group of other NetVision phone users at the same time. Each user can belong to as many as 10 intercom groups. The system administrator manages access to the groups. You can only speak to one intercom group at a time.

  • Page 18: Redial

    Redial To redial any of the last eight numbers dialed: Press RCL, and then SND to dial the last call made or received. Press RCL repeatedly until the number or name of the party you want to call appears in the display, and then press SND. Speed Call - Personal To add or replace a number in your personal Speed Call list: 1.

  • Page 19: Call Handling

    CALL HANDLING Two-line Calling To place another call without disconnecting the first call: 1. Press HOLD. The current call is placed on consultation hold. 2. Place the call as usual. To alternate between the two calls (Call Swap): 1. Press FCT. 2.

  • Page 20: Conference

    Conference To form a Conference when a two-party call is already in progress, or to add another party to an existing Conference: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Transfer. 3. Press SND. 4.

  • Page 21: Using Advanced Features

    USING ADVANCED FEATURES Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Group Pickup. 3. Press the SND. The call is re-routed to your phone.

  • Page 22: Camp-On

    Camp-on Call Park lets you retrieve a call that the system attendant has put on Hold. Usually, the attendant pages you to announce the call and the digits you need to dial to retrieve it. To have the system alert you when a busy extension is free to take your call: While listening to busy tone, wait for the Camp-on timer to expire (typically 10 seconds).

  • Page 23: Microphone Mute

    Microphone Mute To disable the microphone during a call: Press SND. To enable the microphone: Press SND. Message Paging This feature allows the NetVision Data Phone to receive pager-style messages. Depending on the configuration, the system administrator can arrange for other network users to send messages to the NetVision Data Phone.

  • Page 24: Customizing Your Phone

    CUSTOMIZING YOUR PHONE Access the features discussed in this section from the User Options Menu. To view the User Options Menu: 1. Press SND. 2. Press the MENU key. 3. If not logged on to the phone, use the scroll keys (*<, >#) or the Vol buttons to select User Options, and then press SND.

  • Page 25: Ringer Volume

    Ringer Volume To adjust the ringer volume while the phone is idle: 1. Select Ring Volume from the User Options menu. 2. Use the scroll keys(*<, >#) or the Vol buttons to adjust the volume from L (low) to H (high). 3.

  • Page 26: Key Locking

    Key Locking This feature allows you to lock the keypad to prevent accidental Data Phone operation and unnecessary battery power consumption. Any incoming call automatically unlocks the keypad. To lock the keypad: 1. Choose Keypad Lock from the User Options menu. 2.

  • Page 27: Acd Agent Log In / Log Out

    ACD Agent Log in / Log out ACD calls are directed to logged in Agents only. As an Agent, you are assigned a 1- to 7-digit identification number to log in with. To log in or out: 1. Press FCT. 2.

  • Page 28: Acd Agent Work Timer

    ACD Agent Work Timer After ending an ACD call, you_ll be allowed a certain amount of time to complete the work generated by the call before another ACD call is directed to your phone. WORK TIME appears in the display while the timer is counting down. You have the option of canceling the timer and accepting another call before the timer expires.

  • Page 29: Regulatory And Patent Information

    REGULATORY AND PATENT INFORMATION Radio Frequency Interference Requirements: This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the Federal Communications Commissions Rules and Regulation.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 30 , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

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