Firmware Will Not Update - TurboChef Encore Touch Rapid Service Manual

Verify the oven is Off
or Cooling Down - the
USB will not be detect-
ed if the oven is in any
other mode. Does the
problem persist?
NO
YES
Touch the checkmark.
The oven will require
several minutes to
complete initialization.
Troubleshooting:

firmware will not update

Does the oven detect
NO
the USB when it is
inserted into the oven?
Replace the USB/smart
card reader and connec-
tors. Does the problem
YES
persist?
YES
Replace the display.
Return the oven to service.
Does the firmware update finish?
Is there a big "X" and
a big checkmark on the
screen?
NO
Perform several test
cook cycles and
verify product is
cooking properly. Is
the oven operation-
al and functioning
properly?
YES NO
YES
After selecting
NO
the "Update
Firmware"
option, is there
a MicroSD error
message?
NO
YES NO
Cycle power to the oven and try the update
again. If the update fails to finish again, cycle
power and verify the oven is operational.
Perform several test cooks and verify product is
cooking properly. Is the oven operational and
functioning properly?
Replace the display.
Does the problem
persist?
YES
Return the oven to service.
Replace the I/O control board (SAGE).
Does the "Update
Firmware" option
appear?
YES
Obtain a new firm-
ware file (directory)
and/or USB drive
from TurboChef
Technical Support.
YES
Verify the MicroSD
card is inserted properly
and has not popped out.
If the error message is
still present, replace the
MicroSD card.
NO
YES
Contact TurboChef
Technical Support to
further troubleshoot
why the update failed.
NO
59
NO