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For further information, call 800.90TURBO +1 214.379.6000...
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Original Instructions The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking results and years of trouble-free service. Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to change without notice.
Table of Contents Important Safety Instructions General Safety Information ..........................i Reducing Fire Risk ............................ii Grounding Instructions ...........................ii Power Cord Replacement or Removal ......................ii RF Interference Considerations ........................ii Precautions to be Observed Before and During Servicing to Avoid Possible Exposure to Excessive Microwave Energy ..........................iii Protective Earth (Ground) Symbol ........................iii Equipotential Bonding Symbol ........................iii...
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Info Mode Overview of Info Mode ..........................13 Information Screen ............................13 Counters Screen ............................13 Options Screen .............................13 Editing ..............................14 Cook More .............................14 Load Menu .............................14 VAC ...............................14 Demo Mode ............................14 Manual Cooking ............................14 Diagnostic Mode ............................14 F2 Bypass ...............................14 Settings Screen ..............................15 Temperature Units ..........................15 Language ..............................15 WiFi Network ............................15...
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Edit Mode, Continued... Item Editing Options ............................26 Edit Settings ..............................27 Edit % Time ............................27 Edit % Air ..............................27 Edit % Microwave ..........................28 Edit Cook Time .............................28 Name an Item ............................28 Run a Test Cook Cycle ..........................29 Add/Edit Event Messages ........................29 Name Item ..............................30 Change Group ..............................30 Move Item ..............................31...
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Oven Systems, Microwave System, Continued... Stirrer Motor and Assembly........................39 Waveguide ..............................39 Troubleshooting .............................39 Control System .............................40 Cooling Fans ............................40 Display and UI Control Board (Phoenix) ....................40 Electrical Compartment Cooling Fan Thermostat ..................40 Electrical Compartment Thermocouple ....................40 EMI Filter ..............................40 Fuses ...............................40 High Limit Thermostat ..........................41 I/O Control Board (Sage) ........................41 Magnetron Thermostat ..........................41...
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Troubleshooting, Continued... F5: Magnetron Over Temperature ......................50 F6: Electrical Compartment Temperature High ..................51 F7: RTD Open ............................51 F8: Heat Low ............................52 F9: Cook Cavity Temperature High ......................52 F10: Communication Failure .........................53 F12: Firmware Reboot..........................53 Non-Fault Code Troubleshooting .........................54 Cook Door Open ...........................54 No Display - Screen is Blank ........................55 Touch Screen is Locked Up or Unresponsive ..................56 Oven Keeps Cooling Down, will not Warm Up ..................57...
IMPORTANT SAFETY INSTRUCTIONS WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive microwave energy. GENERAL SAFETY INFORMATION • Read all instructions before using this appliance.
RF INTERFERENCE CONSIDERATIONS The Eco oven generates radio frequency signals. This device has been tested and was determined to be in compliance with applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility at the time of manufacture.
PRECAUTIONS TO BE OBSERVED BEFORE AND DURING SERVICING TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY (a) DO NOT operate or allow the oven to be operated with the door open. (b) Make the following safety checks on all ovens to be serviced before activating the magnetron or other microwave source, and make repairs as necessary: (1) interlock operation, (2) proper door closing, (3) seal and sealing surfaces (arcing, wear, and other damage), (4) damage to or loosening of hinges and latches, (5) evidence of dropping or abuse.
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(see page 4 for details). Oven Weight This manual includes instructions for installing, cleaning, and operating the Eco oven. If you have 118 lb. (54 kg) questions that are not addressed in this manual, Cook Cavity Dimensions contact Customer Support at 800.90TURBO (+1...
• Removable rack and lower jetplate for cleaning 200 VAC, 50 or 60 Hz, 20 A Electrical Specifications • Max Input: 3.5 kW TurboChef recommends a Type D circuit breaker • Microwave: 2.0 kW for all installations outside the United States. • Heaters/Blowers: 4.0 kW**...
8. Plug in the oven. WARNING: The oven must be properly placed on a food station at all times. TurboChef will not NOTE: The oven is primarily serviced through its recognize a fallen oven as a warrantable claim and top.
Ventilation Middleby Connect™ is more than just another piece of WiFi-compatible kitchen equipment. It is The TurboChef Eco oven has been approved by a robust enterprise system for developing recipes, Underwriter’s Laboratory for ventless operation updating your oven settings, interpreting oven data, (UL KNLZ listing) for all food items except for and much more.
Step 5 Step 6: Clean the Oven Interior • Spray TurboChef Oven Cleaner onto the top, bottom, and sides of oven interior. CAUTION: DO NOT spray Oven Cleaner into the holes on the back oven wall. Doing so can damage critical oven components, resulting in a non-warranty service call.
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• Wipe down the oven interior with a clean damp towel. • Dry the oven interior with a clean towel. Step 9: Apply TurboChef Oven Guard • Spray TurboChef Oven Guard onto a clean towel. Step 8 • Wipe the interior walls and the inside of the oven door.
Figure 4: Oven Controls NOTE: Display options vary depending on which features are enabled. Oven Controls 1. Menu Icon/Temperature Icon 6. Groups/Items (1-8 and 9-16) Touch to turn the oven on and cook in Menu The oven contains 16 food groups divided Cook Mode (page 8).
OVEN CONTROLS AND COOKING Menu Cook Mode The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box. New menu settings can be loaded via USB (page 19), programmed manually (page 21) or via Middleby Connect™...
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Step 4: Place Food in the Oven WARNING: Inside of oven and oven door are hot! Step 5: Select a Group NOTE: Touch “More Groups” to view additional groups. Figure 9: More Groups - Select a Group Step 6: Select an Item NOTE: Touch “More Items”...
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OVEN CONTROLS AND COOKING Step 9: Cook More / Brown More / Cook & Brown More NOTE: This option must be enabled in order to cook an item RETURN TO beyond its original cook time (see page 14 for details). COOK MORE GROUPS MANUAL...
Manual Cook Mode Manual Cook Mode allows cooking “on the fly,” whereas Menu Cook Mode (page 8) allows cooking from preset cook settings. To access Manual Cook Mode, touch the Manual icon when the oven is off or cooling down (page 7) or touch the Menu/Manual toggle on the Menu Mode screen. NOTE: If the “Manual”...
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OVEN CONTROLS AND COOKING 7. Save to Menu, continued Figure 16: Edit Menu Settings Screen a. Edit settings, if necessary, by touching the setting you wish to edit. From this screen, the following settings are editable: • % Time • % Air • % Microwave • Time • Recipe Name...
Overview of Info Mode Counters Screen To access Info Mode, touch the “i” icon when the oven is off, cooling down, or in manual mode. From the Info Mode screen, access: • Information • Counters • Options • Settings Figure 19: Counters Screen • Service From the Counters screen, view • Manufacturing (MFG)
The Edit icon will be displayed at the unless otherwise instructed by TurboChef. When bottom of the screen (page 7) when this option is Diagnostic Mode is turned on, the oven will show set to YES.
9 4 2 8 and then Connecting the oven to a WiFi network and touch “ENTER.” utilizing TurboChef’s connectivity services, such as Middleby Connect™ (page 4) will allow you to remotely update the menu and firmware for one or all of your ovens.
The WiFi Password is the case sensitive password configured properly to connect to a WiFi needed to join the WiFi network. After touching network. Call TurboChef Customer Support at the WiFi Password icon, use the on-screen keyboard 800.90TURBO or +1 214.379.6000.
Service Screen Auto On Figure 23: Oven Status (Auto On) Screen Figure 25: Service Screen “Auto On” is a feature that turns the oven on From the Service screen, view: automatically at a specific time of day. • Fault Log 1.
INFO MODE Counters and Timers Magnetron Test To turn on the magnetrons, touch and hold the “Magnetron Test” icon. To turn them off, release the icon. While holding the “Magnetron Test” icon, measure the current transformer wire on the control board for 13-15A (240 V) or 15-17A (208 V).
Oven Model Test for voltage on the BMSC J1 connector: 1. Ground pin 5 of the J1 connector. Close 2. While pin 5 is grounded, check the terminals ECO13 RETURN TO ECO16 on the control wiring plug for 0-10 VDC ECO20 across pins 1 and 2 of the J1 connector while increasing the blower speed.
BIN (binary) format. The files must be loaded on the root of the USB. To obtain the proper binary file, contact your menu administrator, TurboChef Technical Support, or consult your ChefComm Pro® instructions. To load a menu to the oven, 1.
NOTE: The menu file will be saved in the root directory on the USB. Firmware Update TurboChef may at some point recommend a firmware update. The update will make sure your oven is operating at its maximum efficiency, but should not affect cooking results or menu settings.
2. From the Info Mode screen, touch “Login”to TurboChef Customer Support. access the Options screen. When prompted, To change a set temperature: enter the passcode 9 4 2 8 and then touch “Enter.”...
EDIT MODE Access Edit Items Screen 4. Using the keypad, enter the new group name. Touch “ENTER” to save changes. Item settings can be edited from the Edit Settings screen. See page 27 for more details. Name a Group To name or edit a group name: 1.
3. Select “Delete Group.” 3. Touch “Move Group.” NOTE: Deleting a group will delete all items in the group. Figure 55: Group Editing Options Screen - Move a Group 4. The group to be moved will be highlighted blue. Figure 52: Group Editing Options Screen - Delete a Group Move a Group To move a group to another location: 1.
EDIT MODE Item Editing Options 5. From the Item Editing Options screen, the operator can: To access the Edit Settings screen: • Edit Settings 1. Touch “EDIT” to place the oven in Edit Mode. • Name an Item • Change the Group • Move an Item • Delete an Item Figure 58: Edit Mode Screen...
Edit Settings From the Item Editing Options screen (page 26), select “Edit Settings.” From the Edit Settings screen the operator can: • Edit % Time • Edit % Air • Edit % Microwave • Edit Cook Time • Name an Item • Run a Test Cook Cycle • Add/Edit Event Messages (feature available on request) Edit % Time...
EDIT MODE Edit % Microwave Touch the % Microwave to change and adjust it using the sliding bar that appears below the grid. % Microwave can be set from 0-100% in 10% increments. For example, 50% means the microwave system will remain on for five continuous seconds for every ten seconds during the cook cycle.
Run a Test Cook Cycle If desired, touch “Cook” to perform a test cook. NOTE: The oven may require additional warm-up time before a test cook can be performed. Figure 68: Run a Test Cook Cycle Screen Add/Edit Event Messages Event messages are alerts that pause a cook cycle and show a message.
EDIT MODE Name Item From the Item Editing Options screen (page 26), select “Name Item” to name or edit an item name. After editing the name, touch “ENTER” to save changes. Figure 70: Name an Item Screen NOTE: The field allows for a maximum of 16 characters including spaces. NOTE: Touch the “123”...
Move Item 1. From the Item Editing Options screen (page 26), select “Move Item.” The item to be moved will be highlighted blue. 2. Touch an item space to indicate where the item will be moved. Figure 72: Move an Item Screen NOTE: If an item is moved to a space that already contains settings, the old settings will be overwritten.
Impingement System Heater Elements The heaters are sheathed-style and rated at 2250 The impingement system is designed to rapidly watts at 208 VAC, with a resistance of 14.4 Ohms. heat, clean, and recirculate air into the cook cavity. The heaters are controlled by the K4/K5 solid state This section contains information about the relay, and can be tested in Test Mode (see 18).
OVEN SYSTEMS Oven Door 7. From Test Mode, check the status indicators “P” “S” and “M” to verify the switches engage This section contains information about the (door closed) and disengage (door open) following components: properly. If they do not, adjust the switches per • Oven door the instructions on page 35.
NOTE: Do not push one end at a time, which a. Visually inspect the latch toggle position could cause the opposite end to lift away from the and verify it is angled at no less than 85° flange. and no more than 90° in reference to the front flange (oven face).
OVEN SYSTEMS Measuring RF Leakage for Microwave 7. Replace the water load every 60 seconds until the test is completed, and also after scanning Safety the door. WARNING: This procedure requires work 8. Close the oven door and return the meter probe with hot surfaces and water loads.
5. If the capacitor is not open or shorted, set the meter to measure capacitance and again place The Eco oven utilizes a single magnetron system. the leads between the capacitor terminals. The In the case of an over-current situation, the F3 fuse meter reading should equal the label value, plus will blow, shutting off the system immediately.
OVEN SYSTEMS Testing the Transformer When the high-voltage winding starts to go toward negative, the high-voltage diode becomes non- DANGER: Never attempt to measure the conducting with the charged high-voltage capacitor secondary voltage values of the transformer. in series with the high-voltage winding. When the Lethal voltage will be present.
Magnetron Stirrer Motor and Assembly The magnetron (Figure 79) supplies RF energy at The stirrer is responsible for evenly distributing hot 2.45 GHz. The magnetron will start to oscillate air and microwave that enters the cook cavity from once it is supplied with approximately 4.1 kVDC the top.
OVEN SYSTEMS Control System Display and UI Control Board (Phoenix) The touch display is the primary user interface. It This section contains information about the is a 7-in. capacative touch screen with a tempered following components: protective glass cover. Included with the display • Cooling fans is the UI control board (Phoenix).
High Limit Thermostat Relay - K1 Stirrer Motor The high limit thermostat is a 250 VAC, 3-pole, The K1 relay is a 240 VAC, 24 VDC coil, 20 amp, manual-reset thermostat with a trip point of 572ºF sealed single-pole relay. It switches power to the (300ºC).
(see page 15). WiFi must be specified at the The speaker provides audible feedback to the oven time of the manufature; otherwise the Eco oven will operator whenever a key is pressed or a task (such as not include the WiFi module.
TurboChef® Oven Cleaner should be used. CAUTION: Clean the catalytic converter with TurboChef Oven Cleaner and rinse thoroughly with distilled water. Let the catalytic converter air dry before reinstalling. If TurboChef Oven Cleaner is not available, use only distilled water.
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Overview of Troubleshooting F4: Door Monitor Defective This fault is logged when the control detects This section contains information on the following: that the monitor interlock switch opens before • Fault code descriptions the primary or secondary interlock switches. In • Fault code troubleshooting addition, this fault will blow the F3 fuse if the • Non-fault code troubleshooting...
TROUBLESHOOTING F9: Cook Cavity Temperature High F10: Communication Failure This fault will signal that the catalyst has “flashed” This fault will signal that the UI control board due to excessive grease. The fault occurs when the (Phoenix) is no longer able to communicate with RTD senses +650°F (343°C) for more than 40 the I/O control board (Sage).
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Fault Code Troubleshooting From Test Mode, you can run oven diagnostics and check fault counts. To access Test Mode or turn on Diagnostic mode, see page 18. To locate oven components for testing, adjustment, or replacement, see the Appendix. Troubleshooting: F1: BLOWER (Blower Running Status Bad) Do resistance measurements Remove obstruction...
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TROUBLESHOOTING Troubleshooting: F2: LOW TMP (Cook Temperature Low) Is either of the heater Reset (Figure 81, page Is the high-limit elements defective? (heaters 41) and determine why thermostat tripped? should have a resistance of it tripped – excess grease 20 Amp = Ω 19.4 approx. buildup, etc.
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Troubleshooting: F3: MAG CURR (Magnetron Current Low) Energize the magnetron Is the K6 mechanical circuit from Test Mode volt select relay in Is the oven International or U.S.? U.S. (page 18). Are there 7+ good working order? amps present on the current transformer wire, located on Intl.
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TROUBLESHOOTING Troubleshooting: F4: MONITOR (Door Monitor Defective) Are the switches opening Is the F3 fuse Replace the F3 in the correct sequence blown? fuse. (P, S, M) while the oven is hot? (Ensure the oven has been at operating temperature for at least Adjust the monitor safety switch.
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Troubleshooting: F6: EC TEMP (Electrical Compartment Temperature High) Is the oven in an area of moderate temperature (120ºF [49ºC] or cooler)? Does the oven have Relocate oven to cooler room to ventilate? area. Move oven to open area or remove Required clearances: items that are in close proximity.
TROUBLESHOOTING Troubleshooting: F8: HEAT LOW Is the blower motor moving air? Check in Test Mode - see page 18. Are either of the heaters defective? See page 47 Is the high-limit Check in Test Mode - see page 18. to troubleshoot thermostat tripped? F1: BLOWER (Blower Running...
Troubleshooting: F10: Communication Failure Cycle power. Does the F10 reappear after approximately 5 seconds? Return the oven to service. Replace the 4-pin communications cable between the display UI control board (Phoenix) and the I/O control board (Sage). Did this fix the problem? Replace the I/O control board (Sage).
TROUBLESHOOTING Non-Fault Code Troubleshooting This section provides troubleshooting tips for issues that may occur independently of an oven fault. Troubleshooting: “Cook Door Open” Message when Door is Closed Refer to the F4: MONITOR Enter Test Mode (page Is “F4 MONITOR” troubleshooting procedures 18) and observe the status fault present?
Troubleshooting: No Display – Screen is Blank Return the oven Unplug the oven for 20 to service. seconds and plug it back in. Did the display come back? Is the display white or does it have stripes across Are any of the LEDs on the back of the display lit? Replace the Is the power supply...
TROUBLESHOOTING Troubleshooting: Touch Screen is Locked Up or Unresponsive Follow the “Troubleshooting: Is the problem related to Is the screen blank? No Display-Screen is Blank” specific food items? steps on page 55. Verify the oven model is set Wipe down the display, to the correct type (page making sure it is dry and free 19) and reload the menu...
Troubleshooting: Oven Keeps Cooling Down, will not Warm Up Troubleshoot the fault Is the high-limit NO Is there a fault code present? code (pages 45-46). thermostat tripped? Reload the menu. Did this resolve the issue? Press the red button on the back oven panel to reset the high limit thermostat.
Verify that the menu is the correct type microSD out for this oven. If necessary, obtain a new Replace the USB with one from menu file from TurboChef. Does the and connectors. the factory. problem persist? Does the problem persist?
Does Obtain a new the problem persist? firmware file (directory) and/ or USB drive After selecting from TurboChef the “Update Technical Support. Firmware” Replace the display. option, is there a MicroSD error message? Return the oven to service.
47-53. Ensure the food item Is the menu part number and is being properly revision correct? Verify with stored/prepared before customer or contact TurboChef cooking. Customer Service. Login to the MFG Update the menu (page Is the correct amount screen (page 19).
Troubleshooting: Speaker Not Beeping After a Cook Cycle Confirm speaker volume is set properly (page 16). Does the problem Persist ? Unplug the oven for 10 If complaints continue, Replace the speaker and seconds and plug it back replace the UI control the speaker cable.
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• Top of Oven (pages A-8 and A-9) • Display Housing (pages A-10 and A-11) • Power Cords and Wire Harnesses (page A-12) If you have any questions that are not addressed in this manual or appendix, please contact TurboChef Customer Service at 800.90TURBO or +1 214.379.6000.
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CAUTION: Before removing/installing any component, make sure it is disconnected from the wire harness (where applicable). NOTE: Fasteners listed are required for installing component to oven. Figure A-1: Eco Oven, No Cover Removal Required Figure A-2: Eco Door, Exploded View...
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To differentiate painted parts, TurboChef adds a four character color code to the base part number. For example: A stainless top cover is ECO-9531, if a black top cover is needed, the part number would be ECO-9531-T013. If a green top cover is needed, the part number would be ECO-9531-T016.
APPENDIX - OVEN COMPONENTS Left/Blower Side (Figures A-3 and A-4) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death CAUTION: Be careful to not tear the insulation when servicing components.
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Fastener Part Figure # Item Description Item Part Number Fastener Description Number(s) Blower Motor i3-9040-1 NUT, 1/4-20, SERRATED HEX FLANGE, ZINC 100906 (qty 4) Screw, #8 X 1/2 Phillips, Truss, Type 17, Serrated, Blower Motor Controller CON-7013 101688 (qty 4) 410 SS Door Switch (Primary/ 102012 (x2)
APPENDIX - OVEN COMPONENTS Right/Heater Side (Figures A-5 through A-7) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death CAUTION: Be careful to not tear the insulation when servicing components.
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Fastener Part Figure # Item Description Item Part Number Fastener Description Number(s) Catalyst ECO-9066 None None Door Switch (Monitor) 102013 SCREW, SEMS, #4-40 X 7/8, INT TOOTH, PPH, CRES 102905 (qty 2) Heater, Helical, 1400W i1-9655 (13Amp Ovens) Heater, Helical, 1700W i1-9656 (16Amp Ovens) SCREW, #8-32 x ½...
APPENDIX - OVEN COMPONENTS Top of Oven (Figures A-8 through A-11) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death CAUTION: Be careful to not tear the insulation when servicing components.
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NUT #6-32 KEPS EXTERNAL TOOTH SS 102961 HV Diode 100481 SCREW #8 x 1/2 101689 (qty 2) ECO-3204-1 (60 Hz Ovens) HV/Filament Trans- SCREW, 8-32 X 3/4, PPHD, ZINC 104178 (qty 4) ECO-3204-2 (Japan Ovens) former SPACER, #10 (.192) X 3/8 OD X 7/16, AL...
A-10 APPENDIX - OVEN COMPONENTS Display Housing (Figures A-12 and A-13) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death CAUTION: Be careful to not tear the insulation when servicing components.
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NUT #6-32 KEPS EXTERNAL TOOTH SS 102961 (qty 2) Bracket, Support, Top i1-9608 NUT #6-32 KEPS EXTERNAL TOOTH SS 102961 (qty 2) Display with Glass ECO-3222 NUT #6-32 KEPS EXTERNAL TOOTH SS 102961 (qty 4) Gasket, Touch Display ECO-9585 None None...
Low Voltage and Fuse Block Harness Assembly with Relays ECO-9703* Low Voltage Harness ECO-9237-1 Magnetron HV Wire CON-7076 SAGE/Display Communications Cable ECO-9237-3 Transformer HV Wire 103193 USB Cable * Part of the ECO-9025 harness assembly. ** Includes the ECO-9703 and ECO-9700 harnesses.
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+ 1 2 14 .3 79 .6 0 00 p h o ne t ur b o c h ef. c o m + 1 2 14 .3 79 .6 0 73 f a x Part Number: ECO-1002 / Revision A / December 2018 Country Code: NA/EU...