TurboChef sota Service Manual
Turbochef ii rapid cook oven
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- Owner's manual (46 pages) ,
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- Information manual (22 pages)
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Summary of Contents for TurboChef sota
- Page 1 Service Manual f o r t h e tu rb och ef (models so ˇta , so ˇta single magnetron, panini, waterless steamer, and ngo) r api d co o k ov en ©2009-2017 TurboChef Technologies, Inc.
- Page 3 For further information, call 800.90TURBO +1 214.379.6000...
- Page 4 The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking results and years of trouble-free service. Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to change without notice.
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Page 5: Table Of Contents
Table of Contents Important Safety Instructions General Safety Information Reducing Fire Risk Grounding Instructions Power Cord Replacement Precautions to be Observed Before and During Servicing to Avoid Possible Exposure to Excessive Microwave Energy RF Interference Considerations Protective Earth (Ground) Symbol Equipotential Bonding Symbol Specifications and Installation Theory of Operation... - Page 6 Info, Test, and Edit Mode (Non-Touch) Continued... Auto On and Off: Setting the Time Light Ring Catalytic Recondition Test Mode - Testing Oven Parts Status Indicators Turning Diagnostic Mode On/Off Manufacturing Mode Serial Number Edit Changing Temperature Measurement Setting Microwave Leakage Test (How to Use Oven for Testing) Erase/Default Oven Settings Updating the Oven Menu Making a Copy of the Oven Menu...
- Page 7 Info, Test, and Edit Mode (Touch) Continued... Service Screen Fault Log Counters and Timers Test Mode Manufacturing Oven Model Serial Number Load Menu from USB or Smart Card Save Menu from USB or Smart Card Firmware Update Overview of Edit Mode Edit Set Temperature Access Edit Items Screen Name a Group...
- Page 8 EMI Filter Ethernet Extension Cable Fuses High-Limit Thermostat I/O Control Board (SAGE) Keypad (For Non-Touch Enabled Ovens) LED Light Ring (Sota only) Magnetron Thermostats Power Supply Relay - K1 Filament Relay - K2 Magnetron Cooling Fans Relay - K3 Stirrer Motor...
- Page 9 Troubleshooting Overview of Troubleshooting Fault Code Descriptions Fault Code Troubleshooting F1 Blower Running Status Bad F2 Cook Temperature Low F3 Magnetron Current Low F4 Door Monitor Defective F5 Magnetron Over Temperature F6 Electrical Compartment Temperature High F7 RTD Open F8 Heat Low F9 Cook Cavity Temperature High F10 Communication Failure (Touch Enabled Ovens Only) F12 Firmware Reboot (Touch Enabled Ovens Only)
- Page 10 Replacing Oven Components Replacing Items - No Cover Removal Required Replacing Items - Removing Outer Shell Required Replacing Items - Removing Outer Shell and Back Cover Required A-12 Replacing Items - Removing Outer Shell and Back Cover Required, Single Magnetron Sota A-13...
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Page 11: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive microwave energy. General Safety Information R ead all instructions before using this appliance. -
Page 12: Grounding Instructions
SAFETY INSTRUCTIONS Grounding Instructions This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and grounded. -
Page 13: Rf Interference Considerations
RF Interference Considerations The i1 (models So ˇ ta, So ˇ ta Single Magnetron, Panini, Waterless Steamer, and NGO) oven generates radio frequency signals. This device has been tested and was determined to be in compliance with applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility at the time of manu- facture. - Page 14 SAFETY INSTRUCTIONS This page intentionally blank.
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Page 15: Specifications And Installation
Specifications and Installation... -
Page 17: Theory Of Operation
Weight, Sota: 170 lb. (77 kg) airflow with top-launched microwave to deliver prod- Weight, Single Magnetron Sota: 135 lb. (61.2 kg) uct-specific results, and integral catalytic converters allow for UL®-certified ventless operation (see page 4 Cook Cavity Dimensions 18.5”... -
Page 18: Oven Construction
Europe/Asia Wye (EW): 400 VAC, 50 Hz, 16 A placed on a food station at all times. TurboChef will not recognize a fallen oven as Europe/Asia Delta (ED): 230 VAC, 50 Hz, 20 A a warrantable claim and is not liable for any... -
Page 19: Lifting And Placing The Oven
Installation Near Open Heat Source 1. Prepare a surface at least 26” (660 mm) deep When placing a TurboChef oven near an open and capable of supporting 175 lb. (79 kg). heat source (Figure 2), strictly adhere to the fol-... -
Page 20: Oven Restraint Kit
ChefComm Pro that helps ensure menu settings are easy to distribute, while preventing The TurboChef i1 (models So ˇ ta, So ˇ ta Single them from being altered at the store level. Magnetron, Panini, Waterless Steamer, and NGO) ovens have been approved by Underwriter’s... -
Page 21: Daily Maintenance
Daily Maintenance... - Page 23 Step 4: Clean the Air Filter Step 4 CAUTION: TurboChef does not recognize blocked air vents as a warrantable claim. The filter must be cleaned regularly or replaced if damaged. During oven operation, the filter must remain in place at all times.
- Page 24 DAILY MAINTENANCE Step 6: Clean the Oven Interior • Spray TurboChef ® Oven Cleaner onto the top, bottom, and sides of oven interior. CAUTION: DO NOT spray Oven Cleaner into the holes on the back oven wall. Doing so can damage critical oven components, resulting in a non- warranty service call.
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Page 25: Oven Controls And Cooking (Non-Touch)
Oven Controls and Cooking (Non-Touch) -
Page 27: Oven Controls
Figure 5: Oven Controls Oven Controls When the oven is ready to cook (i.e., warmed up and waiting for a cook command), or in the Info Mode (page 11), press the Back/Stop key to return 1. On/Off Key to the previous screen. Press to turn the oven on (begin warmup) or off (cool down), or to exit Info Mode (page 11). -
Page 28: Cooking
(Step 10). Step 1: Turn the Oven On When the oven is off (Figure 6), the oven temperature has receded below 150°F (66°C), but the display and keypad TURBOCHEF NGO OVEN OFF remain on. REA DY TO C LEA N Press the On/Off key to turn the oven on. - Page 29 Step 4: Soaking Once the oven temperature reaches the set point, the oven will continue to warm for eight minutes to ensure the cook cavity surfaces absorb enough heat so as to not affect cooking results. This process is called “soaking.” NOTE: While the oven is soaking, the operator will be able to navigate through the menu, but will not be allowed to cook until the timer reaches 0:00.
- Page 30 OVEN CONTROLS AND COOKING (NON-TOUCH) Step 8: Check/Remove Food from Oven WARNING: Dish and inside of oven/oven door are hot! WA RM I NG D ON E P L E A SE C HE CK FOO D Open the oven door and check/remove food. Figure 11: Cooking Done Step 9: Additional Cooking Options The Additional Cooking Options screen (Figure 12) is...
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Page 31: Info, Test, And Edit Mode (Non-Touch)
Info, Test, and Edit Mode (Non-Touch) -
Page 33: Overview Of The Info Mode
Overview of the Info Mode Viewing Cook Counter/Time Logs From Screen 1 of the Info Mode (Figure 13), press To access the Info Mode, press the Info key when the the R1 soft key (Counts Scroll): oven is either off or cooling down. To toggle between - Once to display the cook counter. -
Page 34: F2 Bypass
- “Load Menu” screen (page 16 for more details) - Network Setup - Auto On - Auto Off - Demo Mode (TurboChef use only) ADJ TI ME OF F NE T WORK SE TUP LIGHT RING OFF COOK MORE OFF... -
Page 35: Auto On And Off: Setting The Time
Auto On and Off: Setting the Time To set the auto-on or auto-off time, 1. Ensure the real-time clock is accurate. From screen 2 of the Info Mode (Figure 14, page 2. Press the R1 soft key to toggle between 11), press the L4 soft key to access the Set Date/ temperatures 1 and 2. -
Page 36: Test Mode - Testing Oven Parts
INFO, TEST, AND EDIT MODE (NON-TOUCH) Once the displayed time expires, the oven will begin Bottom Blower cooling down and display “Cooling to Setpoint. Press the L3 soft key (Figure 18) to increase bottom Please Wait.” The message and the oven temperature blower speed in 10% increments. -
Page 37: Manufacturing Mode
Manufacturing Mode Changing Temperature Measurement Setting Press the R4 soft key (Figure 19) to change the From Test Mode, press the R3 soft key (Figure 18, page 14) to place the oven in Manufacturing Mode temperature measurement to Fahrenheit or Celsius. (Figure 19). -
Page 38: Updating The Oven Menu
4. From the Load Menu screen, press the L2 3. Insert a smart card or USB device (Figure 24). soft key (Figure 23). - White smart cards for SOTA 5. Verify the oven beeps and reads FINISHED. - Gray smart cards for SBK NGO 4. -
Page 39: Updating The Oven Firmware
Menu Structure TurboChef Customer Support. The oven allows use of either one or two set tem- peratures. Additionally, the SOTA can store up to To change a set temperature, 256 settings, while the SBK NGO can store 1,024. 1. Place the oven in Edit Mode (above). -
Page 40: Changing Group/Item/Quantity Name
INFO, TEST, AND EDIT MODE (NON-TOUCH) Editing Recipe Settings Changing Group/Item/Quantity Name Changing Cook Settings To change a food group, item, or quantity name: To change cook settings, 1. Place the oven in Edit Mode (see page 17). 1. Follow the steps in Changing Group/Item/ 2. -
Page 41: Oven Controls And Cooking (Touch)
Oven Controls and Cooking (Touch) -
Page 43: Oven Controls
Figure 28: Oven Controls NOTE: Display options vary depending on which features are enabled. Oven Controls 6. Groups/Items (1-8 and 9-16) The oven contains 16 food groups divided 1. Menu Icon/Temperature Icon into 2 groups of 8. Each food group contains Touch to turn the oven on and cook in menu 16 items divided into 2 groups of 8. -
Page 44: Menu Cook Mode
OVEN CONTROLS AND COOKING (TOUCH) Menu Cook Mode The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box. New menu settings can be loaded via USB or smart card (page 31) or programmed manually (page 33). - Page 45 Step 4: Place Food in the Oven WARNING: Inside of oven and oven door are hot! Step 5: Select a Group NOTE: Touch “More Groups” to view additional groups. Step 6: Select an Item NOTE: Touch “More Items” to view additional items. Step 7: Cooking NOTE: To immediately terminate a cook cycle, touch “STOP.”...
- Page 46 OVEN CONTROLS AND COOKING (TOUCH) Step 9: Cook More / Brown More / Cook & Brown More NOTE: This option must be enabled in order to cook an item beyond its original cook time (see page 25 for details). To cook an item longer than its original cook time, touch one of the icons on the screen: - Touch “Cook More”...
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Page 47: Manual Cook Mode
Manual Cook Mode Manual Cook Mode allows cooking “on the fly,” whereas Menu Cook Mode (page 20) allows cooking from preset cook settings. To access Manual Cook Mode, touch the Manual icon when the oven is off or cooling down (page 20) or touch the Menu/Manual toggle on the on the Menu Mode screen. NOTE: If the “Manual”... - Page 48 OVEN CONTROLS AND COOKING (TOUCH) ...continued from previous page. a. Edit settings, if necessary, by touching the setting you wish to edit. From this screen, the following settings are editable: - % Time - % Upper Air - % Lower Air - % Microwave - Time - Recipe Name...
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Page 49: Info, Test, And Edit Mode (Touch)
Info, Test, and Edit Mode (Touch) -
Page 51: Overview Of Info Mode
Overview of Info Mode Options Screen To access Info Mode, touch the “i” icon when the From the Info Mode Information or Counters oven is off, cooling down, or in manual mode. screen, touch “Login” to access the Options screen. From the Info Mode screen, access: When prompted, input the password 9 4 2 8... -
Page 52: Light Ring Yes/No
INFO, TEST, AND EDIT MODE (TOUCH) Settings Screen Light Ring YES/NO The light ring provides visual cues in regards to oven From the Information or Counters screen, touch operation and how much cook time is remaining. “Login” to access the Settings screen. When prompted, input the password 9 4 2 8 and then... -
Page 53: Wifi Network
Connecting the oven to a WiFi network and utiliz- After selecting the correct Security Type, touch Enter. ing TurboChef’s connectivity service will allow you to remotely update the menu and firmware for one or all of your ovens and will enable access to report- If you are unsure of the Security Type used by the network, contact your network administrator. -
Page 54: Sound Volume
For help determining the correct network setup informa- tion, contact your network administrator. If MAC IP is blank, the oven may not be configured properly to connect to a WiFi network. Call TurboChef 1. To set auto-on, ensure the time of day is Customer Support at 800.90TURBO accurate (adjacent). -
Page 55: Service Screen
Service Screen Counters and Timers: From the Counters screen, view: From the Service screen, view: - Cook counter - Fault Log - Total cook time - Counters and Timers - Magnetron time - Test Mode - Total time (oven on) - Power cycles: The number of times the oven Fault Log: has cycled power. -
Page 56: Oven Model
INFO, TEST, AND EDIT MODE (TOUCH) Magnetron Test: Test for voltage on the BMSC J1 (bottom blower) / To turn on the magnetrons, touch and hold the J2 (top blower) connector: “Magnetron Test” icon. To turn them off, release the 1. -
Page 57: Load Menu From Usb Or Smart Card
Oven Model: The oven model shown on the screen must match the model of the oven being serviced. If this set- ting must be changed, select the proper oven model from the list shown on the display. CAUTION: An improperly set oven model will result in the oven not cooking properly. -
Page 58: Save Menu From Usb Or Smart Card
Firmware Update NOTE: To save a copy of the oven menu, you may TurboChef may at some point recommend a firm- need to verify that access to the Load Menu screen ware update. The update will make sure your oven is turned on. -
Page 59: Overview Of Edit Mode
If recipe settings are not cooking as desired, consult your menu developer, authorized distributor, or Name a Group TurboChef Customer Support. To name or edit a group name, To change a set temperature, 1. Place the oven in Edit Mode. -
Page 60: Delete A Group
INFO, TEST, AND EDIT MODE (TOUCH) Delete a Group 2. Select a Group. To delete a group, 1. Place the oven in Edit Mode. 3. Select one of the options: a. To edit a group name, touch “Name Group.” 2. Touch the group to delete. b. -
Page 61: Move A Group
Move a Group 5. Touch the new location for the group. To move a group to another location, NOTE: If a group is moved to a space that 1. Place the oven in Edit Mode. already contains settings, the old settings in that space will be overwritten. -
Page 62: Item Editing Options
INFO, TEST, AND EDIT MODE (TOUCH) Item Editing Options 5. From the Item Editing Options screen, the operator can: To access the Edit Settings screen, - Edit Settings - Name an Item 1. Touch “EDIT” to place the oven in Edit Mode. - Change the Group - Move an Item - Delete an Item... -
Page 63: Edit Settings
Edit Settings From the Item Editing Options screen (page 36), select “Edit Settings.” From the Edit Settings screen the operator can: - Edit % Time - Edit % Upper Air - Edit % Lower Air - Edit % Microwave - Edit Cook Time - Name an Item - Run a Test Cook Cycle Edit % Time... - Page 64 INFO, TEST, AND EDIT MODE (TOUCH) Edit % Microwave Touch the % Microwave to change and adjust it using the sliding bar that appears below the grid. % Microwave can be set from 0-100% in 10% increments. For example, 50% means the microwave system will remain on for five continuous seconds for every ten seconds during the cook cycle.
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Page 65: Name Item
Run a Test Cook Cycle If desired, touch “Cook” to perform a test cook. NOTE: The oven may require additional warm-up time before a test cook can be performed. Name Item From the “Editing Options” screen (page 36), select “Name Item” to name or edit an item name. -
Page 66: Add From Cookbook
INFO, TEST, AND EDIT MODE (TOUCH) Add from Cookbook The cookbook is a listing of all TurboChef recipes available for general market use, as found at cookbook.turbochef.com. From the “Editing Options” screen (page 36), touch “Add from Cookbook.” Cook settings can be filtered by “Course Type”... -
Page 67: Move Item
Move Item From the “Editing Options” screen (page 36), select “Move Item.” The item that is to move will be Touch an item space to indicate where the item will be moved. highlighted blue. NOTE: If an item is moved to a space that already contains settings, the old settings will be overwritten. - Page 68 INFO, TEST, AND EDIT MODE (TOUCH) This page intentionally blank.
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Page 69: Oven Systems
Oven Systems... -
Page 71: Convection System
Convection System Heater Elements The main convection heaters are sheathed-style The convection system is designed to rapidly heat, and rated at 3000 watts at 208 VAC, with a clean, and recirculate air into the cook cavity. resistance of 14.4 Ohms. The convection heaters This section contains information about the are controlled by the K4/K5 solid state relay, and following components:... -
Page 72: Oven Door
OVEN SYSTEMS Oven Door 7. From Test Mode, check the status indicators “P” “S” and “M” to verify the switches engage This section contains information about the (door closed) and disengage (door open) following components: properly. If they do not, adjust the switches - Oven door per the instructions on page 45. -
Page 73: Interlock Switches
NOTE: Do not push one end at a time, which 1. Ensure the oven has been at operating temperature could cause the opposite end to lift away from for at least fifteen minutes. the flange. 2. If adjusting the primary switch, confirm the primary switch’s latch toggle is in the correct 3. -
Page 74: Measuring Rf Leakage For Microwave Safety
OVEN SYSTEMS Measuring RF Leakage for Microwave Safety 4. Close the oven door and press the Enter key. The microwave system will turn on. WARNING: This procedure requires work with 5. Measure microwave emission around the door as hot surfaces and water loads. To avoid burns, be shown in Figure 34, moving the meter sensor at careful when testing. -
Page 75: Microwave System
Microwave System 4. Check for an open or shorted capacitor by placing ohmmeter leads between the capacitor ter- The Sota oven employs left and right microwave minals: systems. In the case of an over-current situation, the - Escalating ohm readings = capacitor OK... -
Page 76: High-Voltage Transformers
They are controlled via the the high-voltage capacitors. K8 relay. 2. Disconnect all the wires in question going to and NOTE: The Single Mgnetron Sota uses only one high from the transformer. voltage transformer. 3. Use an ohmmeter to check the impedance of the Wiring the High-Voltage Transformers primary and secondary winding. -
Page 77: Testing A High-Voltage Diode
High Voltage Transformers Primary Voltage, Frequency, Taps, Secondary Taps and Resistance and Resistance 4, Ground, 53.60–65.52 Ω NGC-3062-1 208 VAC, 60 Hz, 1 & 2, 0.819–1.001 Ω 240 VAC, 60 Hz, 1 & 3, 0.972–1.188 Ω 3, Ground, 57.52–70.30 Ω NGC-3062-2 230 VAC, 50 Hz, 1 &... -
Page 78: Magnetrons
Figure 37: Magnetron assembly. Testing a Magnetron for an Open/Shorted NOTE: The Single Mgnetron Sota uses only one Filament waveguide. DANGER: The only safe way to test a magnetron is by a resistance test of its Troubleshooting filament. -
Page 79: Control System
Control System Display, TFT (For Non-Touch Enabled Ovens) The TFT display is the primary user interface. This section contains information about the Both 24 VDC and 5 VDC are supplied from the following components: control board through the 3-pin power cable. 24 - Cooling fans VDC is used for the backlighting and 5 VDC is - Display, TFT (For Non-Touch Enabled Ovens) -
Page 80: Fuses
The F3 fuse is 20-amp, ATMR. which triggers an F5 fault. The F1 fuse (via blue wire) and F2 fuse (via brown NOTE: Except for Single Magnetron Sota Ovens wire) are designed to blow if an over-current (where only one magnetron thermostat is used) the situation is encountered by the motor controller, magnetron thermostats are wired in series. -
Page 81: Relay - K7 Monitor
USB thumb drive or smart card. For instructions, to the high-voltage transformers. see page 16, 31 for Touch. USB functionality is not present on some Sota ovens. Voltage Sensor The RTD measures the temperature of the heater element. If the display reads “999°F/C”, the RTD For North America models only. -
Page 82: Filtering System
- Undesirable flavor transfer. - Undesirable odor emissions. CAUTION: Clean the catalytic converter with TurboChef Oven Cleaner and rinse thoroughly with distilled water. Let the catalytic converter air dry before reinstalling. If TurboChef Oven Cleaner is not available, use only distilled water. -
Page 83: Troubleshooting
Troubleshooting... -
Page 85: Overview Of Troubleshooting
Test Mode. is closed. F2: Cook Temperature Low NOTE: The Single Mgnetron Sota uses only one This fault is displayed if the cook cavity magnetron thermostat. temperature is more than 84 º F (47 º C) below the set temperature after five seconds into a cook cycle. -
Page 86: F1 Blower Running Status Bad
TROUBLESHOOTING F7: RTD Open seconds but less than 2 minutes. The fault will only This fault is displayed when the control detects that appear in the fault log and will not terminate a cook cycle upon discovery. the RTD is “open.” The display will show a reading of “999 º... - Page 87 Fault Code Troubleshooting From Test Mode, you can run oven diagnostics and check fault counts. To access Test Mode or turn on Diagnostic mode, see page 14, 29 for Touch. To locate oven components for testing, adjustment, or replacement, see the Appendix. Troubleshooting: F1: BLOWER (Blower Running Status Bad) Do resistance measurements...
- Page 88 TROUBLESHOOTING Troubleshooting: F2: LOW TMP (Cook Temperature Low) Is either of the heater ele- Reset (Figure 38, page Is the high-limit ments defective? (heaters 52) and determine why thermostat tripped? should have a resistance of it tripped – excess grease 14.4 Ohms) buildup, etc.
- Page 89 Troubleshooting: F3: MAG CURR (Magnetron Current Low) Is the K6 mechanical Energize the magne- relay in good working Intl. U.S. tron circuit from Test Is the oven International or U.S.? order? Mode (page 14, 29 for Touch). Are there 10+ amps present on Confirm the F3 fuse is a Replace the F3 fuse and Replace K6...
- Page 90 TROUBLESHOOTING Troubleshooting: F4: MONITOR (Door Monitor Defective) Is the F3 fuse blown? Replace the F3 fuse. Are the switches opening in the correct sequence (P, S, M) while the oven is hot? (Ensure the oven Adjust the monitor safety switch. See page 45 for instruc- has been at operating tempera- tions.
- Page 91 Troubleshooting: F6: EC TEMP (Electrical Compartment Temperature High) Is the oven in an area of moderate temperature (120ºF [49ºC] or cooler)? Does the oven have Relocate oven to room to ventilate? cooler area. Move oven to open area or remove Required clearances: items that are in close proximity.
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Page 92: F8 Heat Low
TROUBLESHOOTING Troubleshooting: F8: HEAT LOW Are both blower motors moving air? Check in Test Mode - see page 14, 29 for Touch. Are either of the heaters defective? Is the high-limit See page 57 Check in Test Mode - see page 14, thermostat tripped? to troubleshoot 29 for Touch. -
Page 93: F10 Communication Failure (Touch Enabled Ovens Only)
Troubleshooting: F10: Communication Failure (Touch Enabled Ovens Only) Cycle power. Does the F10 reappear after approxiamately 5 seconds? Replace the 4-pin communications Return the oven to service. cable between the display UI control board (Phoenix) and the I/O control board (SAGE). Did this fix the prob- lem? Replace the I/O control Update the Phoenix firmware (call... -
Page 94: Non-Fault Code Troubleshooting For Non-Touch Screen Ovens
TROUBLESHOOTING Non-Fault Code Troubleshooting for Non-Touch Screen Ovens This section provides troubleshooting tips for issues that may occur independently of an oven fault. Troubleshooting: No Keypad Input Is the keypad cable properly connected to the control board? Correct wiring. Replace the keypad. If the problem persists, replace the control board. -
Page 95: No Display (Screen Is Blank)
Troubleshooting: No Display – Screen is Blank Does the keypad beep when a key is pressed? Is the power supply Replace the F1 and/or receiving power? the F2 fuse. Is wiring from the Correct wiring. If control board to the ribbon cable is display OK? damaged, replace the... -
Page 96: Food Not Cooking Properly
Is the menu part number Ensure the food item and revision correct? Verify is being properly with customer or contact stored/prepared TurboChef Customer Service. before cooking. Is the correct amount of food (portion) being Contact Customer cooked? Service to obtain the correct menu and load it to the oven. -
Page 97: Read Fail" Message When Loading A Menu
Does a backup copy of No backup copy smart card reader to the menu work? control board OK? If the menu card was created by TurboChef, Ensure the cable obtain a new menu card Replace the card connecting the reader by contacting customer... -
Page 98: Menu Settings Are Not Present
Try loading a menu from a new smart card, ensuring the smart card is the correct type (gray for SBK ovens and white for SOTA ovens). Was the load successful? Perform a firmware update, following the instructions on page 17, then load the menu card again. -
Page 99: Defective Media" Message When Oven Is Plugged In Or Restarted
Troubleshooting: “Defective Media” Message When Oven is Plugged in or Restarted Does the message prevent the oven from reaching the “Oven Off/ Cooling Down” screen? Unplug the oven and Operate the oven as then plug it back in. you would normally. Did this fix the problem? Perform a microwave leak-... -
Page 100: Non-Fault Code Troubleshootong For Touch Enabled Ovens
TROUBLESHOOTING Non-Fault Code Troubleshooting for Touch Enabled Ovens This section provides troubleshooting tips for issues that may occur independently of an oven fault. Troubleshooting: “Cook Door Open” Message when Door is Closed Refer to the F4: MONITOR Enter Test Mode (page 29) Is “F4 MONITOR”... -
Page 101: No Display - Screen Is Blank
Troubleshooting: No Display – Screen is Blank Unplug the oven for 20 Return the oven to service. seconds and plug it back in. Did the display come back? Is the display white or does it Are any of the LEDs on have stripes across it? the back of the display lit? Replace the power... -
Page 102: Touch Screen Is Locked Up Or Unresponsive
TROUBLESHOOTING Troubleshooting: Touch Screen is Locked Up or Unresponsive Follow the “Troubleshooting: Is the problem related to Is the screen blank? No Display-Screen is Blank” specific food items? steps on Page 71. Verify the oven model is set Wipe down the display, to the correct type (page 31) making sure it is dry and free and reload the menu again. -
Page 103: Oven Keeps Cooling Down, Will Not Warm Up
Try a different smart card and/or card reader and connectors. Update the oven firm- verify that the menu is correct. If ware. Does the problem persist? necessary, obtain a new menu card from TurboChef. Does the problem persist? -
Page 104: Menu Will Not Load - Usb
Verify that the menu is the correct type Replace the USB/ and has not popped out. for this oven. If necessary, obtain a new smart card reader Update the oven firm- menu file from TurboChef. Does the and connectors. ware. problem persist? Does the problem persist? -
Page 105: Firmware Will Not Update
Replace the USB/smart problem persist? card reader and connec- Obtain a new firm- tors. Does the problem ware file (directory) persist? and/or USB drive from TurboChef After selecting Technical Support. the “Update Firmware” Replace the display. option, is there a MicroSD error Return the oven to service. -
Page 106: Food Not Cooking Properly
Is the menu part number Ensure the food item and revision correct? Verify is being properly with customer or contact stored/prepared TurboChef Customer Service. before cooking. Login to the MFG Update the menu screen (page 30). Is the Is the correct amount (page 21). -
Page 107: Speaker Not Beeping After A Cook Cycle
Troubleshooting: Speaker Not Beeping After a Cook Cycle Obtain a firmware Does the speaker update from TurboChef beep when touching technical support and a button? update the oven firm- ware (page 32). Unplug the oven for... - Page 108 TROUBLESHOOTING This page intentionally blank.
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Page 109: Oven Schematic
Oven Schematic... - Page 111 REAR COOLING FANS TURBOCHEF TECHNICAL SUPPORT QC-11 800.908.8726 (USA) DELTA CONFIG. ADDITION, GENERAL P/N UPDATES ECN # 1001003 D CASTILLO 1/7/10 K3 (STIRRER) C ADD 220 VAC 60HZ SPEC. ECN # 1205033 +214.379.6000 (INTERNATIONAL) 6/4/12 D CRUMPTON MAGNETRON OVERTEMP...
- Page 112 OVEN SCHEMATIC This page intentionally blank.
- Page 113 Appendix - Replacing Oven Components...
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Page 115: Replacing Oven Components
- Removing Outer Shell Required (pages A-4 through A-10) - Removing Outer Shell and Back Cover Required (page A-12) - Removing Outer Shell and Back Cover Required, Single Magnetron Sota (page A-13) If you have any questions that are not addressed in this manual or appendix, please contact... -
Page 116: Replacing Items - No Cover Removal Required
APPENDIX - REPLACING OVEN COMPONENTS Replacing Items - No Cover Removal Required (Figures A-1 through A-3) CAUTION: Before removing/installing any component, make sure it is disconnected from the wire harness (where applicable). NOTE: Fasteners listed are required for installing component to oven. 21 x4 Figure A-1: No Cover Removal Required See Figure A-3... - Page 117 104307 (qty 2) Letter, Caret (SOTA only) i1-9056 (SOTA only) Nut, Push, .062” 104308 (qty 1) i1-9529-T004 (SOTA) Ball Stud, Male, #6-32x.447” Lg (SOTA/SBK) 100027 (qty 3) Lower Front Panel i1-9529-T002 (SBK) Washer, Split Lock (SOTA/SBK) 102380 (qty 3) i1-9573 (STAINLESS)
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Page 118: Replacing Items - Removing Outer Shell Required
Figure A-4: Outer Shell Removed - Left Side See Figs A-6 and A-7 Figure A-5: Outer Shell Removed - Left Side Single Magnetron Sota Location only; part not shown 10 x2 Figure A-6: Outer Shell Removed - Right Side... - Page 119 Cooling Fan, Sides: - NGO/Sota x2 100516 Screw, #10 x 1/2, PPHD, Type F 101694 (qty 4 each) - Single Magnetron Sota x1 Cooling Fan, Lower-Back Cover 100757 Screw, #10-32 x 1/2, Hex Wshr Hd, Type 23 101408 (qty 4) (not shown)
- Page 120 See Figure A-9 for Waveguide Detail See Figs A-6 and A-7 See Figure A-9 for Waveguide Detail Figure A-9: Outer Shell Removed (Top View) and Stirrer Motor Detail Figure A-10: Outer Shell Removed (Top View) and Stirrer Motor Detail Single Magnetron Sota...
- Page 121 - NGO/Sota x2 i1-9478 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2 each) - Single Magnetron Sota x1 100543 (1 Ph) EMI Filter Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)
- Page 122 APPENDIX - REPLACING OVEN COMPONENTS Figure Item Description Item Part Number Fastener Description Fastener Part Number(s) Reference # Kit, Door Switch, Primary* NGC-3033* Included Included Hinge, LHS i1-3220-1 Screw, #8-32 x 5/8, PFH, 100 Deg, SS 102811 (qty 3) Hinge, RHS i1-3220-2 Screw, #8-32 x 5/8, PFH, 100 Deg, SS 102811 (qty 3)
- Page 123 Figure A-14: Left Hinge / Secondary Switch Detail Figure A-15: Right Hinge / Monitor Switch Detail...
- Page 124 Pin, Roll, 0.125 Dia x 1.00 Lg, SS 101133 (qty 2) See Control Housing Color Housing, Control, Display Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4) Table, Page A-11 i1-3217-1 (SOTA/PANINI) Keypad** i1-3217-2 (SBK) None None i1-3217-4 (STAINLESS)
- Page 125 USB: i1-9526-2-T004 i1-9526-1-T006 i1-9527-T002 STAINLESS i1-9526-2-T005 i1-9527-T005 No USB: i1-9526-1-3020 PANINI i1-9527-3020 USB: i1-9526-2-3020 SOTA TOUCH i1-9526-2-T004 i1-9581-T004 SBK TOUCH i1-9526-2-3020 i1-9581-3020 PANINI TOUCH i1-9526-2-T006 i1-9581-T002 NOTE: Spefications beyond those listed here exist in the field. Contact factory for more options.
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Page 126: Replacing Items - Removing Outer Shell And Back Cover Required
A-12 APPENDIX - REPLACING OVEN COMPONENTS Replacing Items - Removing Outer Shell and Back Cover Required (Figure A-18) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death. -
Page 127: Replacing Items - Removing Outer Shell And Back Cover Required Single Magnetron Sota
A-13 Replacing Items - Removing Outer Shell and Back Cover Required, Single Magnetron Sota (Figure A-19) DANGER: Before replacing any oven component, ensure the oven is removed from any power source. Replacing a component while the oven is plugged in can result in serious injury or death. - Page 128 For service or information: wi th in no r t h am e r i c a c a l l Customer Support at 800.90 T U R B O ou ts i d e n o r th am e r i c a c a l l +1 214.379.6000 or Your Authorized Distributor Global Operations Customer Support:...