Firmware Will Not Update - TurboChef Double Batch Service Manual

YES
Touch the checkmark.
The oven will require
several minutes to
complete initialization.
Troubleshooting:

Firmware Will Not Update

Verify the oven is Off
or Cooling Down - the
USB will not be detect-
ed if the oven is in any
other mode. Does the
problem persist?
Does the firmware update finish?
YES
Is there a big "X" and
a big checkmark on the
screen?
NO
Perform several test
cook cycles and
verify product is
cooking properly. Is
the oven operation-
al and functioning
properly?
YES NO
YES
YES
NO
Cycle power to the oven and try the update
again. If the update fails to finish again, cycle
power and verify the oven is operational.
Perform several test cooks and verify product is
cooking properly. Is the oven operational and
functioning properly?
NO
Replace the I/O
control board
(SAGE). Does the
problem persist?
YES
Replace the display (Phoenix).
Does the "Update
Firmware" option
appear?
NO
Obtain a new firm-
ware file (directory)
and/or USB drive
from TurboChef
Technical Support.
YES
Contact TurboChef
Technical Support to
further troubleshoot
why the update failed.
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