Troubleshooting The Sg20T; Calling Product Support - Intermec SG20T1D User Manual

Chapter 5 — Troubleshooting and Maintaining the SG20T

Troubleshooting the SG20T

Calling Product Support

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If you have problems using the SG20T, use this chapter to find a
possible solution.
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SG20T firmware version
SG20T decode version
•
There are two methods to get the firmware and decode version:
• by opening a data collection application and reading the Get
firmware version and Get decode version bar codes -
recommended when using a USB Keyboard HID or keyboard
wedge interface, or
• by opening EasySet and retrieving the scanner current
configuration - recommended when using an RS-232 or USB
Virtual Com interface (but also possible with a USB Keyboard HID
interface).
To get the firmware version and decode version by reading bar codes
1 Run an application that can accept bar code information from the
SG20T (for example, Microsoft® Notepad).
2 Scan one of these bar codes:
Get firmware version
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