Intermec SG20B User Manual
  1. Manuals
  2. Brands
  3. Intermec Manuals
  4. Barcode Reader
  5. SG20B
  6. User manual

Intermec SG20B User Manual

Cordless scanner and base station
Hide thumbs Also See for SG20B:
Table of Contents

Advertisement

Quick Links

SG 20B
Cordless Scanner and Base Station
User's Guide

Advertisement

Table of Contents
loading

Related Manuals for Intermec SG20B

Summary of Contents for Intermec SG20B

  • Page 1 SG 20B Cordless Scanner and Base Station User’s Guide...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2011-2014 by Intermec by Honeywell.

  • Page 3: Document Change Record

    • Added recover in firmware download procedure. Modified Chapter 5 and made some • corrections. Took out reference to connectivity matrix - • does not exist. • Took out Korean support info. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 4 • Updated 1D and HP reading distances with extended reading range activated. • Added flexible stand in accessories. • Modified the firmware download procedure for the scanner. • Took out DPM mode. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 5: Table Of Contents

    Intermec Ready-to-Work Indicator ........
  • Page 6 Keyboard Wedge Interface ..........32 Connect the SG20B Scanner to a SG20 Bluetooth Base Station ..... . 34 Out of Range Behavior .
  • Page 7 Configure the SG20B in Direct Connection ........
  • Page 8 Replace the SG20B Scanner Battery........

  • Page 9: Before You Begin

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

  • Page 10: Web Support

    To search for your local representative, from the Intermec web site, click About Us > Contact Us. Who Should Read This Manual This SG20B Cordless Scanner + Base Station User’s Guide is for the person who is responsible for installing, configuring, and maintaining the SG20B Cordless System.
  • Page 11 If your product does not have its own product page, click Support > Manuals. Use the Product Category field, the Product Family field, and the Product field to help you locate the documentation for your product. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 12 Before You Begin SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 13: About The Sg20B Cordless Scanner

    About the SG20B Cordless Scanner This chapter provides an overview of the SG20B Cordless Scanner. This chapter covers these topics: • About the SG20B Cordless Scanner • Charge the SG20B • Turn on the SG20B • Connect the SG20B •...

  • Page 14: About The Sg20B Cordless Scanner

    Chapter 1 — About the SG20B Cordless Scanner About the SG20B Cordless Scanner The SG20B Cordless Scanner is a general purpose handheld scanner. The SG20B is lightweight, ergonomically designed, and uses a Bluetooth™ radio for RF communications. Scanner window Status light...

  • Page 15: Charge The Sg20B

    CN: SG20B1D-XXXXXX 12584563214587 SG20B1D-XXXXXX SG20B Scan Engine Option: The scan engine option of your SG20B can be found in the first part of the configuration number. In this illustration, the scan engine option is SG20B1D for 1D linear imager. Charge the SG20B The SG20B uses a rechargeable lithium-ion battery (P/N BP-SG20- xxx) as its main power source.

  • Page 16: Charging Times

    Chapter 1 — About the SG20B Cordless Scanner Make sure you fully charge the battery before you start using the SG20B. Should a problem arise with the battery, you can change it by yourself. For more information on how to replace a battery, see “Replace the SG20B Scanner Battery”...

  • Page 17: Check Battery Status

    To turn on the SG20B • Pull the trigger. When you pull the trigger to turn on the SG20B, the scanner enters a discoverable state and remains discoverable for 5 minutes (before automatically shutting off, can be configured). While the SG20B is discoverable and in communications range, your host Bluetooth device can discover your SG20B and establish a Bluetooth connection.

  • Page 18: Connect The Sg20B

    Chapter 1 — About the SG20B Cordless Scanner Connect the SG20B The SG20B cordless scanner can be connected to a host either via a SG20 Base Station or via the host Bluetooth interface (for example an external Bluetooth USB adapter or an internal Bluetooth controller).

  • Page 19: Scan Bar Codes

    Long-term exposure to the laser framing beam can damage your vision. The SG20B contains either a 1D linear imager (SG20B1D), a 2D imager (SG20B2D or SG20B2DHC) or high performance 2D imager (SG20BHP or SG20BHC) to scan bar code data. The type of scan engine you are using and the type of bar code you are decoding determines the way you scan the bar code.
  • Page 20 2 Connect your scanner to a SG20 Base Station or to another Bluetooth device. 3 Point the SG20B at the bar code and hold the SG20B at a slight angle 5 to 25 cm (2 to 10 in) from the label.

  • Page 21: Hands-Free Scanning

    Example: SG20THP Laser Framing By default, when the SG20B successfully scans a bar code, the SG20B beeps one time, the status light turns green for 2 seconds, and the scanner lighting turns off. Note: When bar code labels are printed close to each other, try to frame only the bar code you want to read, to avoid reading the wrong bar code.

  • Page 22: Autostand Triggering Mode

    Adjustable stand or the Flexible stand because it does not provide automatic detection of the scanner. If you are using this stand with the SG20B you must also enable the Ignore Stand Detect setting using EasySet version 5.6.5.4 or later. In this case the scanner switches to Presentation/Flashing mode after a configurable timeout and is not dependent on the stand.

  • Page 23: Understand The Lights

    Chapter 1 — About the SG20B Cordless Scanner Understand the Lights The status light and Intermec Ready-to-Work indicator on the SG20B flash red, green, amber and/or blue depending on the status of the scanner, battery and Bluetooth connection. Intermec Ready-to-Work Indicator The Intermec-Ready-to-Work indicator ™...

  • Page 24: Status Light

    The status light flashes green, red or amber to indicate the status of the scanner and/or battery. Status information is sometimes shown even if the Intermec Ready-to-Work Indicator is on. This way the scanner can communicate more than one type of information at the same time.

  • Page 25: Understand The Beeps

    Two fast beeps The SG20B successfully scanned a configuration bar code or has been turned on. Two beeps, bitonal The SG20B is properly docked in the SG20B Charge Base or SG20 Base Station. Six very fast beeps Transmission error Configuration bar code was not accepted Series of beeps The SG20B is connecting to a Bluetooth host.

  • Page 26: Sg20 Bluetooth Base Station

    SG20B Charge Base The charge base is used to charge your scanner only (no Bluetooth connection). For more information on the charge base see the SG20B Charge Base Instructions delivered in the box with the charge base. SG20 Charge Base: P/N CB-SG20-xxx Optional Accessories The following accessories are optional.

  • Page 27: Desktop/Wall Mount

    Chapter 1 — About the SG20B Cordless Scanner Desktop/Wall Mount The desktop/wall mount holder can be used to store the SG20B when you are not using it. You can attach the holder with screws either to a desk or to a wall.

  • Page 28: Flexible Stand

    Chapter 1 — About the SG20B Cordless Scanner Flexible Stand SG20 Flexible Stand: P/N Flexstand-SG20-xx SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 29: About The Sg20 Bluetooth Base Station

    About the SG20 Bluetooth Base Station This chapter provides an overview of the SG20B Bluetooth Base Station. This chapter covers these topics: • About the SG20 Bluetooth Base Station • Power the SG20 Bluetooth Base Station • Install the SG20 Bluetooth Base Station •...

  • Page 30: About The Sg20 Bluetooth Base Station

    Data is transmitted from the scanner to the host via the SG20 Bluetooth Base Station. The SG20 Bluetooth Base Station is also used to charge a SG20B cordless Bluetooth scanner. The SG20B scanner and SG20 Bluetooth Base Station are used together (in connection) as a standalone system.

  • Page 31: Install The Sg20 Bluetooth Base Station

    For a mounted installation apply the foam tape (provided) or use mounting hardware (not provided). To install using double-sided foam tape 1 Remove the protective film from one side of the double-sided tape and position onto tape locations. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 32 2 Mount the base station. 0.4 cm (0.16 in) gap with feet 0.22 cm (0.09 in) gap without feet Mounting the SG20 Bluetooth Base Station with Hardware SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 33: Understand The Ports

    (slow charge—6 hrs) on this port. If not possible or to charge the scanner in fast charge you will need to use an Intermec external power supply connected to the DC connector. Note: You cannot charge a scanner by plugging a standard USB cable in a power outlet via a USB power adapter.
  • Page 34 (fast charge—3 hrs). No power needed on the base DC connector. DC connector Used to connect an Intermec power supply unit and charge a scanner (fast charge—3 hrs). Symbol: SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 35: Sg20 Bluetooth Base Station Recommended Connections

    SG20 Bluetooth Base Station Recommended Connections The figure below shows the recommended connection configurations to charge and/or interface with a SG20B scanner. (optional, for fast charge) SG20 Bluetooth Base Station Recommended Connections SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 36: Understand The Light

    Chapter 2 — About the SG20 Bluetooth Base Station Understand the Light The SG20 Bluetooth Base Station has a blue Intermec Ready-to- Work™ light. This light is used to indicate the status of the Bluetooth and host connection as well as data transmission.

  • Page 37: Accessories

    Universal Intermec power supply 5V 851-089-xxx Note: A power cord is also needed to plug in the power supply. The power cord needed depends on your country and is sold separately. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 38 Chapter 2 — About the SG20 Bluetooth Base Station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 39: Connect The Scanner And Base Station As A System

    Connect the Scanner and Base Station as a System This chapter explains how to connect the SG20 Bluetooth Base Station to a host and how to connect the SG20B to a SG20 Bluetooth Base Station. This chapter covers these topics: •...

  • Page 40: Connect The Sg20 Bluetooth Base Station To A Host

    RS-232 • Keyboard Wedge USB Interface For a USB interface a standard or Intermec SG20 USB cable is connected to the USB connector or to the 10-pin modular connector. “Accessories” on page 25 for a list of available cables. The default USB interface is Keyboard HID. To switch to Virtual Com Port mode, see “USB Cable Mode”...
  • Page 41 4 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard using EasySet. The default keyboard is North America (for additional keyboards, see “International Keyboard” on page 41). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 42: Connect To The 10-Pin Modular Connector

    Chapter 3 — Connect the Scanner and Base Station as a System Connect to the 10-Pin Modular Connector Use an Intermec SG20 USB cable to connect from the 10-pin modular connector of the base station to the USB port of your host.

  • Page 43: Rs-232 Interface

    RS-232 cable with power supply SG20 Bluetooth Base Station RS-232 Connection 3 Connect the power supply to the RS-232 cable and an AC power outlet. 4 Turn on the host device. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 44: Keyboard Wedge Interface

    You may damage your product. 2 Connect the Y-cable to the 10-pin modular connector of your base station and to the host device (one end to the host and the other to a PS2 keyboard). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 45 2 light flashes. 5 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard. The default keyboard is North America (for additional keyboards, see “International Keyboard” on page 41). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 46: Connect The Sg20B Scanner To A Sg20 Bluetooth Base Station

    Connect the SG20B Scanner to a SG20 Bluetooth Base Station You can use Bluetooth radio communication to connect your SG20B scanner to the SG20 Bluetooth Base Station. When your base station is connected to your host and your scanner is connected to your base station, they can be seen together as a single system, such as a tethered scanner.
  • Page 47 00 0F B3 F71 00 0F B3 F71 00 0F B3 F71 Connect the SG20B to the SG20 Bluetooth Base Station The scanner beeps twice, the green status light flashes twice and the blue Intermec Ready-to-Work indicator starts blinking. When the scanner connects to the base station it emits a series of beeps from low to high.

  • Page 48: Out Of Range Behavior

    No data is stored in the buffer, meaning that no data can be lost when the scanner looses connection with the base station. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 49 • Scan this bar code: Bluetooth Device Disconnect The SG20B disconnects from your base station, and the blue Intermec Ready-to-Work indicator turns off. Tip: Depending on your screen resolution, you may be able to scan bar codes displayed on your computer screen.
  • Page 50 Chapter 3 — Connect the Scanner and Base Station as a System SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 51: Configure The Scanner And Base Station As A System

    Configure the Scanner and Base Station as a System This chapter explains how to configure the SG20B scanner and SG20 Bluetooth Base Station as a system. It includes these topics: • Basic Setup with Configuration Bar Codes • Configure Your System with EasySet...

  • Page 52: Basic Setup With Configuration Bar Codes

    - Scanner” configuration bar code; for the base station, scan the “Reset factory defaults - Base station” configuration bar code. Note: It is recommended that your SG20B scanner has established a Bluetooth connection with a SG20 Bluetooth Base Station (see “Connect the SG20B Scanner to a SG20 Bluetooth Base Station”...

  • Page 53: Usb Interface Settings

    French Windows - Base station French Canadian Windows 95/98 - Base station French Canadian Windows XP/2000 - Base station German Windows - Base station Spanish Windows - Base station Italian Windows - Base station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 54: Usb Cable Mode

    USB cable. USB Keyboard HID (*) USB Virtual COM When you change the USB cable mode, the scanner disconnects from the base station then automatically reconnects to it. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 55: Rs-232 Interface Settings

    To download the USB virtual COM driver: 1 Go to http://intermec.custhelp.com. 2 In the search box type “SG20B USB driver” and click Search. 3 Download the driver and instructions. 4 Follow the installation procedure provided in Knowledge Central. Note: You can also install the virtual COM driver using EasySet version 5.6.5.4 or later by selecting Virtual COM driver installation...

  • Page 56: Data Bits

    Chapter 4 — Configure the Scanner and Base Station as a System 256000 460800 Data Bits 8 (*) Parity None (*) Even Stop Bits 1 (*) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 57: Configure The Postamble

    Use the following configuration bar codes to change the default postamble at scanner level. Carriage Return + Line Feed (*) - Scanner None - Scanner Carriage Return - Scanner Enter - Scanner SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 58: Postamble Configuration Bar Codes - Base Station

    Use the following configuration bar codes to change the default postamble at base station level. Carriage Return + Line Feed - Base station None (*) - Base station Carriage Return - Base station Enter - Base station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 59: Configure Your System With Easyset

    These configurations are indicated with a blue check mark or blue text. Open the folders to find the configuration commands needed. Double click each command to send it to the system. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 60: Offline Setup With Easyset

    3 Open the folders to find the configuration commands needed. Double-click each command to send each command to the setup sheet. 4 Click on the print icon to print out the setup sheet and scan the commands. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 61: Connect And Configure The Sg20B Scanner In Direct Connection

    Connect and Configure the SG20B Scanner in Direct Connection This chapter explains how to connect the SG20B scanner to a host and how to set up the scanner in direct connection configuration. This chapter covers these topics: • Connect the SG20B in Direct Connection •...

  • Page 62: Connect The Sg20B In Direct Connection

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection Connect the SG20B in Direct Connection The cordless SG20B scanner can communicate with a host device through the Bluetooth communications Human Interface Device Profile (HID) and Serial Port Profile (SPP). This is called a direct connection as opposed to a connection as a system (which uses an SG20 Bluetooth Base Station to interface with the host).
  • Page 63 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection 2 Scan the Bluetooth device profile - HID configuration bar code Bluetooth Device Profile - HID 3 Double-click the Bluetooth icon on your taskbar. The Bluetooth Devices listing all paired devices window appears.

  • Page 64: To Disconnect From The Host

    SPP Bluetooth Device Connection The SPP profile allows your SG20B to use the Bluetooth link as a serial port to communicate with your host device. If you are using an application working with serial ports, you do not need to modify it to collect data with the SG20B.

  • Page 65: Spp Outgoing Connection (Host Initiated)

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection Before trying to pair or connect your scanner, make sure: • it is not already trying to establish a Bluetooth connection. If so, the blue Intermec Ready-to-Work indicator blinks; read the Bluetooth device disconnect bar code.
  • Page 66 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection where BDA is the scanner’s Bluetooth Device Address (by default - name can be changed). You can find the BDA on the scanner’s label. Intermec Technologies Corp. Everett, WA 98203 5V 1.7A...

  • Page 67: Spp Incoming Connection (Scanner Initiated)

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection 5 Connect the host to the scanner by opening the COM port: • Turn on the scanner by pulling the trigger. • Start your host application and select the Outgoing COM port that you noted previously (see above).
  • Page 68 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection To connect in SPP device profile—incoming connection 1 Turn the scanner on by pulling the trigger. 2 Scan the Bluetooth device profile - SPP configuration bar code Bluetooth Device Profile - SPP (*) 3 Make sure that your host is enabled for Bluetooth connection from an external device (your SG20B).
  • Page 69 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection 5 Read the Bluetooth connection bar code. You may be able to read it on the screen in EasySet, if not you can print it out as a label and perhaps stick it on your host device where it is easy to read (suggestion).

  • Page 70: Configure The Sg20B In Direct Connection

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection Configure the SG20B in Direct Connection This section provides you with configuration bar codes for a basic setup of your scanner. It also gives the procedure for configuring your scanner in direct connection using EasySet.
  • Page 71 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection French Canadian Windows XP/2000 German Windows Spanish Windows Italian Windows UK English Windows Japanese Windows Brazilian Portuguese Windows Czech Republic Windows Slovakian Windows Hungarian 101-key SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 72: Configure Your Scanner With Easyset In Direct Connection

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection Configure the Postamble The default postamble is <CR> <LF>. For certain applications or when using your scanner as an HID Bluetooth device you may need to change this setting. Use the following configuration bar codes to change the default postamble in your scanner.

  • Page 73: Offline Setup With Easyset

    Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection To configure your scanner online by sending commands from EasySet “Connect the SG20B in 1 Connect the scanner to a host PC (see Direct Connection” on page 50).
  • Page 74 Chapter 5 — Connect and Configure the SG20B Scanner in Direct Connection SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 75: Troubleshoot And Maintain The Scanner And Base Station

    Troubleshoot and Maintain the Scanner and Base Station Use this chapter to solve problems you may have while using the SG20B and SG20 Bluetooth Base Station. This chapter contains these topics: • Problems and Possible Solutions • Call Product Support •...

  • Page 76: Problems And Possible Solutions

    • Make sure the bar code you are trying to scan is not poorly printed or too small. Scan a known good bar code to make sure that the SG20B is working properly. For more information, see “Scan Bar Codes” on...
  • Page 77 SG20B match the serial parameters of the host computer. The default serial parameters for the SG20B are: 57600 baud, 8 data bits, no parity, and 1 stop bit. You cannot establish a...

  • Page 78: Call Product Support

    • If you are using an RS-232 or USB Virtual Com interface for your SG20 Bluetooth Base Station or if your SG20B scanner is connected to a Bluetooth device with the SPP Bluetooth profile, use the EasySet ISCP Terminal window (see “Configure Your System with EasySet”...

  • Page 79: Upgrade The Firmware

    When you upgrade your product the current settings are erased and replaced with the default settings. Download the Latest Firmware You must download the latest firmware upgrade from the Intermec web site at www.intermec.com. 3 Go to Support > Downloads.

  • Page 80: Upgrade Scanner Firmware Via The Base Station

    : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA 98203 12584563214587 MODEL, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX : YY/MM/DD CN: SG20B1D-XXXXXX 12584563214587 BDA: XXXXXXXXXXXX SG20B Bluetooth Device Address SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 81 Note: The scanner does not have to be connected to the base station to perform firmware upgrade via the base station. 5 Select your product model and click OK. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 82 Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station 6 Select Through Base Station in the cable selection window. Click Next. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 83 7 Click Browse to find the correct .bin firmware upgrade file you downloaded for your product model and click Next. 8 Enter the Bluetooth address of the scanner you want to upgrade. Click OK. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 84 Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station 9 In the drop down list, select the communication port you are connected to (base). Click Next. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 85 When finished, pull the trigger, the scanner emits a series of beeps and the status light flashes green to indicate a successful download. The base station and scanner restart. You will need to re-establish a Bluetooth connection between the scanner and the base. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 86: Upgrade The Base Station Firmware

    4 If WinFlash is not already installed or if a more recent version is available you will be asked to install it. Click Yes and follow the installation instructions. After installing WinFlash, start WinFlash from the Tools menu, select Upgrade product firmware. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 87 5 Select the cable you are using and click Next. 6 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 88 Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station 7 Select the Com port and parameters. Click Next. 8 Click Start download. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 89: Upgrade The Scanner Firmware In Direct Connection

    1 Reset factory defaults for a clean start. This will disconnect any Bluetooth connections and set your scanner device profile to SPP. Reset factory defaults 2 If your host outgoing port is open, close it. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 90: Upgrade The Scanner Firmware

    EasySet. To upgrade the scanner firmware in direct connection 1 Start the latest version of EasySet. Make sure SG20B is selected as your product. 2 From the Tools menu, select Upgrade product firmware to start WinFlash.
  • Page 91 Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station 4 Select SG20B 1D scanner or SG20B 2D scanner and click Next. 5 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next.
  • Page 92 If you can’t read it on the screen print this out and read it. Firmware upgrade 7 Select the outgoing Com port that was noted earlier while preparing the scanner for firmware upgrade. Click Next. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 93: Scanner Recovery In Firmware Download

    If the firmware download is not successful, see “Scanner Recovery in Firmware download” on page Scanner Recovery in Firmware download If the firmware download is not successful follow this procedure before starting a new firmware download: SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 94: Clean The Sg20B

    Clean the SG20B Clean the scanner window as often as needed for the environment in which you are using the SG20B. To clean the scanner window, you can use soapy water or isopropyl alcohol. Opening the SG20B may cause damage to the internal components.

  • Page 95: Replace The Sg20B Scanner Battery

    Note: Intermec recommends that the battery be changed by a certified technician. Always fully charge a new battery in your SG20B scanner before using it. Batteries can be charged after a partial discharge without affecting the original battery capacity. A fully discharged battery charges in approximately 3 hours.
  • Page 96 Failure to comply may result in damage to PCB components. To replace the SG20B battery 1 Remove the cap end from the bottom of the SG20B using a pin. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 97 Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station 2 Loosen and remove the screw holding the upper case. 3 Slide the upper case back and remove it. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 98 8 Install the upper case screw, tighten to 0.68 Nm (6 in-lb) and clip the cap end back into the scanner. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 99: Specifications And Reading Distances

    Specifications and Reading Distances This appendix contains the technical specifications of the scanner and base station as well as reading distances for each scanner model.

  • Page 100: Specifications

    30 G, 11 ms half-sine, 3 directions Vibrations 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes Environmental rating IP30 Ambient light 0 to 100 000 lux Artificial light 25 000 lux SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 101 Bar Code Symbologies for 2D Models (SG20BHP, SG20BHPHC) Australian Post Infomail Aztec Intelligent mail Interleaved 2 of 5 Canada Post Japan Post Codabar Matrix 2 of 5 Codablock A Maxicode Codablock F Micro PDF417 Code 11 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 102 GS1 DataBar Omni-Directional Code 39 Interleaved 2 of 5 Code 93/93i Matrix 2 of 5 Code 128 / GS1-128 EAN/UPC Plessey GS1 Composite Standard 2 of 5 GS1 DataBar Expanded Telepen SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 103: Base Station Specifications

    Storage temperature -20°C to 60°C (-4°F to 140°F) Relative humidity 5 to 95% non-condensing Shock 30 G, 11 ms half-sine, 3 directions Vibrations 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 104: Reading Distances

    (200 lux) with extended reading range activated (except for 1D model). Extended reading range is available with software version BF4_254 and later. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 105: Sg20B1D

    3 cm (1.18 in) 21 cm (8.26 in) 1 mm (40 mils) 8 cm (3.15 in) 46 cm (18.11 in) EAN/UPC 0.33 mm (13 mils) 3 cm (1.18 in) 25 cm (9.84 in) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 106: Sg20B2D, Sg20B2Dhc

    2 cm (0.79 in) 25 cm (9.84 in) 0.38 (15 mils) 3 cm (1.18 in) 35 cm (13.78 in) DataMatrix .025 mm (10 mils) 3 cm (1.18 in) 17 cm (6.69 in) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 107: Sg20Bhp, Sg20Bhphc

    3 cm (1.18 in) 25 cm (9.84 in) 0.38 (15 mils) 3 cm (1.18 in) 35 cm (13.78 in) DataMatrix .025 mm (10 mils) 3 cm (1.18 in) 19 cm (7.48 in) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 108 Appendix A — Specifications and Reading Distances SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 109: Optimizing Scanner Performance

    Optimizing Scanner Performance This appendix provides a selection of configuration bar codes that may help to optimize decoding in specific situations and environments. You will also find in this appendix bar codes for hands-free scanning. All default values are marked with (*).

  • Page 110: Optimizing Decoding

    Standard 1-dimensional and 2-dimensional bar codes 1-Dimensional and 2-dimensional bar codes in a bright • environment 1-Dimensional and 2-dimensional bar codes with reflective • surface (shiny labels and cell phone scanning) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 111: Hands-Free Scanning

    Standard 1D and 2D bar codes, reflective surface Hands-Free Scanning For hands-free scanning as explained in “Hands-Free Scanning” on page 9 activate Autostand triggering mode by scanning this configuration bar code: Autostand Triggering Mode SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 112 Appendix B — Optimizing Scanner Performance SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 114 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2013-2014 Intermec by Honeywell All rights reserved. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide *DOC-SG20B-UG03* DOC-SG20B-UG03...

Table of Contents