Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Intermec SG20T
Summary of Contents for Intermec SG20T
- Page 1 SG 20T Tethered Scanner User’s Guide...
- Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2011by Intermec Technologies Corporation. All rights reserved.
- Page 3 SG20T Tethered Scanner User’s Guide...
- Page 4 SG20T Tethered Scanner User’s Guide...
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Page 5: Table Of Contents
Intermec Ready-to-Work Indicator ........ - Page 6 Troubleshooting the SG20T ........
- Page 7 Upgrading the SG20T ........
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Page 8: Before You Begin
Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions. -
Page 9: Global Services And Support
Web Support Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor. Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support >... -
Page 10: Who Should Read This Manual
This guide is for the person who is responsible for installing, configuring, and maintaining the SG20T. This guide provides you with information about the features of the SG20T, and how to install, configure, operate, maintain, and troubleshoot it. Related Documents The Intermec web site at www.intermec.com... -
Page 11: Patent Information
6,149,061; 6,149,063; 6,152,370; 6,155,490; 6,158,661; 6,164,542; 6,164,545; 6,173,893; 6,195,053; 6,234,393; 6,234,395; 6,249,008; 6,328,214; 6,330,975; 6,345,765; 6,356,949; 6,367,699; 6,375,075; 6,375,076; 6,435,411; 6,484,944; 6,641,046; 6,669,087; 6,681,994; 6,688,523; 6,732,930; 6,879,428; 6,889,903; 6,974,085. There may be other U.S. and foreign patents pending. SG20T Tethered Scanner User’s Guide... - Page 12 Before You Begin SG20T Tethered Scanner User’s Guide...
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Page 13: Introducing The Sg20T Tethered Scanner
Introducing the SG20T Tethered Scanner This chapter provides an overview of the SG20T Tethered Scanner. This chapter covers these topics: • What is the SG20T Tethered Scanner • Supported Interfaces • Powering the SG20T • Connecting the Interface Cable •... -
Page 14: What Is The Sg20T Tethered Scanner
Chapter 1 — Introducing the SG20T Tethered Scanner What is the SG20T Tethered Scanner The SG20T Tethered Scanner is a general purpose handheld scanner. The SG20T is lightweight, ergonomically designed, and it interfaces easily with Intermec computers and other host computers. -
Page 15: Supported Interfaces
CN: SG20T1D-XXXXXX 12584563214587 SG20T1D-XXXXXX SG20T Scan Engine Option: The scan engine option of your SG20T can be found in the first part of the configuration number. In this illustration, the scan engine option is SG20T1D for 1D linear imager. Supported Interfaces The SG20T supports the following interfaces: •... -
Page 16: Connecting The Interface Cable
Chapter 1 — Introducing the SG20T Tethered Scanner Connecting the Interface Cable The cable you use depends on the interface and host device. However all cables are connected to the scanner in the same way. To connect the cable, insert it and press firmly until inserted all the way. -
Page 17: Removing The Interface Cable
Chapter 1 — Introducing the SG20T Tethered Scanner Removing the Interface Cable To remove the cable follow these steps: 1 Insert a pin or straightened paper clip into the release hole. 2 Push on the pin or paper clip while pulling out the cable. -
Page 18: Accessories
Accessories There are several different accessories available. Here you will find a list of required and optional accessories. Required Accessories You will need one or more of the following cables for your SG20T. SG20T Cable List Cable Part Number USB cable (6 feet straight) CAB-SG20-USBxxx Keyboard wedge cable (6 feet "Y"... -
Page 19: Desktop / Wall Mount
Chapter 1 — Introducing the SG20T Tethered Scanner Desktop / Wall Mount The desktop/wall mount holder can be used to store the SG20T when you are not using it. You can attach the holder with screws either to a desk or to a wall. - Page 20 Chapter 1 — Introducing the SG20T Tethered Scanner SG20T Tethered Scanner User’s Guide...
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Page 21: Scanning With The Sg20T
Scanning with the SG20T This chapter explains how to scan bar codes and includes the following sections: • Understanding the Lights • Understanding the Beeps • Scanning Bar Codes... -
Page 22: Understanding The Lights
Chapter 2 — Scanning with the SG20T Understanding the Lights The SG20T uses the Intermec Ready-to-Work™ light and Status light to communicate information about your scanner. Intermec Ready-to-Work Indicator The Intermec-Ready-to-Work indicator™ (blue LED) indicates that the scanner is ready to scan bar codes. This light stays on all the time when the scanner is ready to work however your scanner will also flash status information using green and red lights. -
Page 23: Status Light
Chapter 2 — Scanning with the SG20T Status Light The status light on the SG20T flashes red or green depending on the status of the scanner. Default Status Light Description Light State What it Means Series of green Power-up flashes (USB... -
Page 24: Understanding The Beeps
Long-term exposure to the laser framing beam can damage your vision. The SG20T contains either a 1D linear imager (SG20T1D) or 2D area imager (SG20THP or SG20THC) to scan bar code data. The type of scan engine you are using and the type of bar code you are decoding determines the way you scan the bar code. - Page 25 To scan a bar code label with a 1D linear imager 1 Point the SG20T at the bar code label and hold the SG20T at a slight angle 15 to 25 cm (6 to 10 in) from the label.
- Page 26 To scan omni-directionally with the 2D high performance area imager 1 Point the scanner window at the bar code label and hold the SG20T steady a few inches from the label. 2 Pull the trigger and use the laser framing to position the imager over the bar code or area to capture.
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Page 27: Hands-Free Scanning
Chapter 2 — Scanning with the SG20T By default, when the SG20T successfully reads a bar code label, the SG20T beeps one time, the status light briefly turns green, and the scanner lighting turns off. 3 Release the trigger. Hands-Free Scanning The SG20T is a handheld scanner however you can scan items without having to hold your scanner in your hand. - Page 28 Chapter 2 — Scanning with the SG20T SG20T Tethered Scanner User’s Guide...
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Page 29: Sg20T Interfaces
SG20T Interfaces This chapter explains the different interfaces available with the SG20T: • USB Interface • RS-232 Interface • Keyboard Wedge Y-Cable Interface... -
Page 30: Usb Interface
Chapter 3 — SG20T Interfaces USB Interface The SG20T can be connected to a USB host using one of the USB cables. The SG20T is USB 2.0 and operates at full speed. Power is provided either by the host or by the external power supply connected to the USB cable. -
Page 31: Setting Up The Usb Interface
Chapter 4, "Configuring the SG20T Scanner” on page International Keyboard By default the SG20T uses a North American keyboard layout. Use these configuration bar codes to select the keyboard for your country. Additional keyboards are available in EasySet (see “Configuring Your System with EasySet”... - Page 32 Chapter 3 — SG20T Interfaces French Canadian Windows XP/2000 German Windows Spanish Windows Italian Windows Swedish Windows UK English Windows Japanese Windows Brazilian Portuguese Windows Czech Republic Windows Slovakian Windows SG20T Tethered Scanner User’s Guide...
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Page 33: Usb Cable Mode
Chapter 3 — SG20T Interfaces Hungarian 101-Key USB Cable Mode By default the USB cable mode is set to keyboard HID. However you can also set up your scanner to use the following USB cable modes: • HID POS IBM POS Hand Held •... - Page 34 To download the USB virtual COM driver: 1 Go to http://intermec.custhelp.com. 2 In the search box type “SG20T USB driver” and click Search. 3 Download the driver and instructions. 4 Follow the installation procedure provided in Knowledge Central. After you have installed the driver and set your scanner to USB Virtual COM mode, open the Intermec Virtual Com Port (for example using EasySet or any hyper terminal) before scanning bar codes.
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Page 35: Rs-232 Interface
Chapter 3 — SG20T Interfaces RS-232 Interface The SG20T can be connected to a host using one of the RS-232 cables. Power is provided by the external power supply connected to the RS- 232 cable. See the “Required Accessories” on page 6 for a list of part numbers for the different cables. -
Page 36: Setting Up The Rs-232 Interface
Chapter 3 — SG20T Interfaces The default serial parameters for the SG20T are: Serial Parameter Default Setting Baud rate 57600 Data bits Parity None Stop bits Setting up the RS-232 Interface This section provides configuration bar codes for a basic setup. All bar codes marked with (*) indicate the default value. -
Page 37: Data Bits
Chapter 3 — SG20T Interfaces 460800 Data Bits 8 (*) Parity None (*) Even Stop Bits 1 (*) SG20T Tethered Scanner User’s Guide... -
Page 38: Keyboard Wedge Y-Cable Interface
Chapter 3 — SG20T Interfaces Keyboard Wedge Y-Cable Interface The SG20T can be connected to a host using a keyboard wedge Y- cable. Power is provided either by the host or by the external power supply connected to the cable. See the “Required Accessories”... -
Page 39: Configuring The Sg20T Scanner
Configuring the SG20T Scanner This chapter provides some basic configuration bar codes and information on how to configure the SG20T using the EasySet configuration application. This chapter includes: • Basic Setup with Configuration Bar Codes • Hands-Free Scanning • Optimizing Decoding •... -
Page 40: Basic Setup With Configuration Bar Codes
Chapter 4 — Configuring the SG20T Scanner Basic Setup with Configuration Bar Codes This chapter provides you with configuration bar codes for a basic setup. For more configuration options, use EasySet (see “Configuring Your System with EasySet” on page 31). -
Page 41: Hands-Free Scanning
Chapter 4 — Configuring the SG20T Scanner Hands-Free Scanning For hands-free scanning as explained in “Hands-Free Scanning” on page 15 activate Autostand triggering mode by scanning this configuration bar code: Autostand Triggering Mode Optimizing Decoding Use the following barcodes to optimize your scanner reading performance. -
Page 42: Configuring Predefined Imager Modes
Chapter 4 — Configuring the SG20T Scanner Configuring Predefined Imager Modes When using a 2D model (SG20THP or SG20THC), you can optimize the reading performance of the scanner by adjusting certain parameters. Since there are many parameters that can be adjusted, we recommend using the pre-defined imager settings to quickly set up your imager for optimized reading. -
Page 43: Dpm Mode
Note: DPM mode is not required to be able to read DPM bar codes but may be necessary when scanning hard to read DPM bar codes. Configuring Your System with EasySet EasySet is an Intermec configuration application that provides you with two ways to configure your scanner. •... -
Page 44: Offline Setup With Easyset
Chapter 4 — Configuring the SG20T Scanner 2 Start EasySet. The first time you start EasySet, the Select product dialog box appears. If the Select product dialog box does not appear, choose Product > Select or click on the product icon in the upper left corner. -
Page 45: Troubleshooting And Maintaining The Sg20T
Troubleshooting and Maintaining the SG20T Use this chapter to solve problems you may have while using the SG20T. This chapter contains these topics: • Troubleshooting the SG20T • Maintaining the SG20T... -
Page 46: Troubleshooting The Sg20T
Chapter 5 — Troubleshooting and Maintaining the SG20T Troubleshooting the SG20T If you have problems using the SG20T, use this chapter to find a possible solution. Calling Product Support To talk to an Intermec Product Support representative: • In the U.S.A. and Canada, call 1-800-755-5505 •... -
Page 47: Problems And Possible Solutions
Use this section to find possible solutions to problems you may have. Problems and Possible Solutions Problem Possible Solution You pull the trigger, but The SG20T receives power from either a host or an nothing happens. external power supply through an accessory cable. Make sure: •... - Page 48 • Make sure the bar code you are trying to scan is not poorly printed or too small. Scan a known good bar code to make sure that the SG20T is working properly. For more information, see “Scanning Bar Codes”...
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Page 49: Maintaining The Sg20T
Chapter 5 — Troubleshooting and Maintaining the SG20T Maintaining the SG20T To keep your SG20T in good working order, you may need to upgrade the SG20T firmware and clean the scanner window. Upgrading the SG20T You may need to upgrade the SG20T firmware if there is an update that incorporates changes to a feature or adds functionality to the scanner. - Page 50 Click the link to download the firmware upgrade package and save firmware upgrade file (.bin) to your PC. 2 Connect your SG20T to a host PC with the appropriate cable. Note: If using a USB cable, you must use the USB Virtual Com USB cable mode.
- Page 51 Chapter 5 — Troubleshooting and Maintaining the SG20T 6 Select the cable and click Next. SG20T Tethered Scanner User’s Guide...
- Page 52 Chapter 5 — Troubleshooting and Maintaining the SG20T 7 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next. 8 For USB cables only, scan the Firmware upgrade bar code that appears on the screen.
- Page 53 Chapter 5 — Troubleshooting and Maintaining the SG20T 9 Select the Com port and parameters (if necessary) and deselect the Display help check box. Click Next. 10 Click Start download. For RS-232 cables only, scan the Firmware upgrade bar code that appears on the screen and click OK.
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Page 54: Scanner Recovery
Chapter 5 — Troubleshooting and Maintaining the SG20T When the firmware download is complete, the “Operation successful” message appears. 11 Click Finish. You have successfully upgraded your scanner firmware. Note: If the firmware download is not successful, you must restart the firmware download procedure. -
Page 55: Cleaning The Sg20T
Cleaning the SG20T Clean the scanner window as often as needed for the environment in which you are using the SG20T. To clean the scanner window, you can use soapy water, a solution of ammonia and water, or isopropyl alcohol. - Page 56 Chapter 5 — Troubleshooting and Maintaining the SG20T SG20T Tethered Scanner User’s Guide...
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Page 57: Specifications And Reading Distances
Specifications and Reading Distances This appendix contains the technical specifications and reading distances for each scanner model. -
Page 58: Specifications
Appendix A — Specifications and Reading Distances Specifications Use this section to find technical information about the SG20T Physical Dimensions Length 20 cm (7.9 in) Height 6.5 cm (2.6 in) Width 6.1 cm (2.4 in) Weight 125 g (4.4 oz) Electrical Specifications x 5V, 1.7 A... - Page 59 Min. X dimension 2D: 6.6 mils (0.17 mm) Bar Code Symbologies for 2D Models (SG20THP, SG20THC) Australian Post Infomail Aztec Intelligent mail Interleaved 2 of 5 Canada Post Japan Post Codabar Matrix 2 of 5 Codablock A Maxicode SG20T Tethered Scanner User’s Guide...
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Page 60: Reading Distances
GS1 Composite (linear only) Standard 2 of 5 GS1 DataBar Expanded Telepen Reading Distances The reading distances for each scanner are typical distances measured from the front end of the scanner bezel in an office environment (200 lux). SG20T Tethered Scanner User’s Guide... -
Page 61: Sg20T1D
0.5 mm (20 mils) 3 cm (1.18 in) 32 cm (12.6 in) 1 mm (40 mils) 8 cm (3.15 in) 50 cm (19.68 in) EAN/UPC 0.33 mm (13 mils) 3 cm (1.18 in) 26 cm (10.24 in) SG20T Tethered Scanner User’s Guide... -
Page 62: Sg20Thp, Sg20Thc
0.25 mm (10 mils) 3 cm (1.18 in) 25 cm (9.84 in) 0.38 (15 mils) 3 cm (1.18 in) 35 cm (13.78 in) DataMatrix .025 mm (10 mils) 3 cm (1.18 in) 19 cm (7.48 in) SG20T Tethered Scanner User’s Guide... - Page 64 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2011 Intermec Technologies Corporation. All rights reserved. SG20T Tethered Scanner User’s Guide DOC-SG20T-UG01 P/N DOC-SG20T-UG01...