Intermec SG20B User Manual
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Intermec SG20B User Manual

Cordless scanner and bluetooth base station
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  • Page 1 SG 20B Cordless Scanner and Bluetooth Base Station User’s Guide...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2011 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Intermec Ready-to-Work Indicator ........
  • Page 4 Desktop Adjustable Stand ........15 Intermec USB Bluetooth Adapter ....... . . 16 Introducing the SG20 Bluetooth Base Station .
  • Page 5 Problems and Possible Solutions ......... . 65 Maintaining the SG20B and S20 Bluetooth Base Station ......68 Upgrading the SG20B .
  • Page 6 Hands-Free Scanning............. 96 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 7: Before You Begin

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

  • Page 8: Web Support

    For technical support in South Korea, use the after service locations listed below: AWOO Systems 102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 E-mail: mjyun@awoo.co.kr viii SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 9: Who Should Read This Manual

    Who Should Read This Manual This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide is for the person who is responsible for installing, configuring, and maintaining the SG20B Cordless System. This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide provides...

  • Page 10: Patent Information

    Before You Begin Patent Information There may be U.S. and foreign patents pending. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 11: Introducing The Sg20B Cordless Scanner

    Introducing the SG20B Cordless Scanner This chapter provides an overview of the SG20B Cordless Scanner. This chapter covers these topics: • What is the SG20B Cordless Scanner • Charging the SG20B • Turning on the SG20B • Connecting the SG20B •...

  • Page 12: What Is The Sg20B Cordless Scanner

    Chapter 1 — Introducing the SG20B Cordless Scanner What is the SG20B Cordless Scanner The SG20B Cordless Scanner is a general purpose handheld scanner. The SG20B is lightweight, ergonomically designed, and uses a Bluetooth™ radio for RF communications. Scanner window...

  • Page 13: Charging The Sg20B

    CN: SG20B1D-XXXXXX 12584563214587 SG20B1D-XXXXXX SG20B Scan Engine Option: The scan engine option of your SG20B can be found in the first part of the configuration number. In this illustration, the scan engine option is SG20B1D for 1D linear imager. Charging the SG20B The SG20B uses a rechargeable lithium-ion battery (P/N BP-SG20- xxx) as its main power source.

  • Page 14: Charging Times

    Chapter 1 — Introducing the SG20B Cordless Scanner Make sure you fully charge the battery before you start using the SG20B. Should a problem arise with the battery, you can change it by yourself. For more information on how to replace a battery, see “Replacing the SG20B Scanner Battery”...

  • Page 15: Checking Battery Status

    To turn on the SG20B • Pull the trigger. When you pull the trigger to turn on the SG20B, the scanner enters a discoverable state and remains discoverable for 5 minutes (before automatically shutting off, can be configured). While the SG20B is discoverable and in communications range, your host Bluetooth device can discover your SG20B and establish a Bluetooth connection.

  • Page 16: Connecting The Sg20B

    Chapter 1 — Introducing the SG20B Cordless Scanner Connecting the SG20B The SG20B cordless scanner can be connected to a host either via a SG20 Bluetooth Base Station or via the host Bluetooth interface (for example an external Bluetooth USB adapter or an internal Bluetooth controller).

  • Page 17: Scanning Bar Codes

    Long-term exposure to the laser framing beam can damage your vision. The SG20B contains either a 1D linear imager (SG20B1D) or 2D area imager (SG20BHP or SG20BHPHC) to scan bar code data. The type of scan engine you are using and the type of bar code you are decoding determines the way you scan the bar code.
  • Page 18 2 Connect your scanner to a SG20 Bluetooth Base Station or to another Bluetooth device. 3 Point the SG20B at the bar code and hold the SG20B at a slight angle 5 to 25 cm (2 to 10 in) from the label.

  • Page 19: Hands-Free Scanning

    SG20BHP/SG20BHPHC Laser Framing By default, when the SG20B successfully scans a bar code, the SG20B beeps one time, the status light turns green for 2 seconds, and the scanner lighting turns off. Note: When bar code labels are printed close to each other, try to frame only the bar code you want to read, to avoid reading the wrong bar code.

  • Page 20: Autostand Triggering Mode

    Note: Autostand mode is not available when using the Desktop Adjustable Stand because it does not provide automatic detection of the scanner. If you are using this stand with the SG20B you must also enable the Ignore Stand Detect setting using EasySet version 5.6.5.1 or later.

  • Page 21: Understanding The Lights

    Chapter 1 — Introducing the SG20B Cordless Scanner Understanding the Lights The status light and Intermec Ready-to-Work indicator on the SG20B flash red, green, amber and/or blue depending on the status of the scanner, battery and Bluetooth connection. Intermec Ready-to-Work Indicator The Intermec-Ready-to-Work indicator ™...

  • Page 22: Status Light

    The status light flashes green, red or amber to indicate the status of the scanner and/or battery. Status information is sometimes shown even if the Intermec Ready-to-Work Indicator is on. This way the scanner can communicate more than one type of information at the same time.

  • Page 23: Understanding The Beeps

    Two fast beeps The SG20B successfully scanned a configuration bar code or has been turned on. Two beeps, bitonal The SG20B is properly docked in the SG20B Charge Base or SG20 Bluetooth Base Station. Six very fast beeps Transmission error...

  • Page 24: Sg20 Bluetooth Base Station

    SG20B Charge Base The charge base is used to charge your scanner only (no Bluetooth connection). For more information on the charge base see the SG20B Charge Base Instructions delivered in the box with the charge base. SG20 Charge Base: P/N CB-SG20-xxx Optional Accessories The following accessories are optional.

  • Page 25: Desktop/Wall Mount

    Chapter 1 — Introducing the SG20B Cordless Scanner Desktop/Wall Mount The desktop/wall mount holder can be used to store the SG20B when you are not using it. You can attach the holder with screws either to a desk or to a wall.

  • Page 26: Intermec Usb Bluetooth Adapter

    Chapter 1 — Introducing the SG20B Cordless Scanner Intermec USB Bluetooth Adapter The USB Bluetooth Adapter lets you connect your scanner to your host PC in direct connection. Bluetooth address Intermec USB Bluetooth Adapter: P/N 203-771-xx SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 27: Introducing The Sg20 Bluetooth Base Station

    Introducing the SG20 Bluetooth Base Station This chapter provides an overview of the SG20B Bluetooth Base Station. This chapter covers these topics: • What is the SG20 Bluetooth Base Station • Powering the SG20 Bluetooth Base Station • Installing the SG20 Bluetooth Base Station •...

  • Page 28: What Is The Sg20 Bluetooth Base Station

    Data is transmitted from the scanner to the host via the SG20 Bluetooth Base Station. The SG20 Bluetooth Base Station is also used to charge a SG20B cordless Bluetooth scanner. The SG20B scanner and SG20 Bluetooth Base Station are used together (in connection) as a standalone system.

  • Page 29: Installing The Sg20 Bluetooth Base Station

    For a mounted installation apply the foam tape (provided) or use mounting hardware (not provided). To install using double-sided foam tape 1 Remove the protective film from one side of the double-sided tape and position onto tape locations. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 30 2 Mount the base station. 0.4 cm (0.16 in) gap with feet 0.22 cm (0.09 in) gap without feet Mounting the SG20 Bluetooth Base Station with Hardware SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 31: Understanding The Ports

    (slow charge—6 hrs) on this port. If not possible or to charge the scanner in fast charge you will need to use an Intermec external power supply connected to the DC connector. Note: You cannot charge a scanner by plugging a standard USB cable in a power outlet via a USB power adapter.
  • Page 32 (fast charge—3 hrs). No power needed on the base DC connector. DC connector Used to connect an Intermec power supply unit and charge a scanner (fast charge—3 hrs). Symbol: SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 33: Sg20 Bluetooth Base Station Recommended Connections

    SG20 Bluetooth Base Station Recommended Connections The figure below shows the recommended connection configurations to charge and/or interface with a SG20B scanner. (optional, for fast charge) SG20 Bluetooth Base Station Recommended Connections SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 34: Understanding The Light

    Chapter 2 — Introducing the SG20 Bluetooth Base Station Understanding the Light The SG20 Bluetooth Base Station has a blue Intermec Ready-to- Work™ light. This light is used to indicate the status of the Bluetooth and host connection as well as data transmission.

  • Page 35: Accessories

    Universal Intermec power supply 5V 851-089-xxx Note: A power cord is also needed to plug in the power supply. The power cord needed depends on your country and is sold separately. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 36 Chapter 2 — Introducing the SG20 Bluetooth Base Station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 37: Connecting The Scanner And Base Station As A System

    Connecting the Scanner and Base Station as a System This chapter explains how to connect the SG20 Bluetooth Base Station to a host and how to connect the SG20B to a SG20 Bluetooth Base Station. This chapter covers these topics: •...

  • Page 38: Connecting The Sg20 Bluetooth Base Station To A Host

    RS-232 • Keyboard Wedge USB Interface For a USB interface a standard or Intermec SG20 USB cable is connected to the USB connector or to the 10-pin modular connector. “Accessories” on page 25 for a list of available cables. The default USB interface is Keyboard HID. To switch to Virtual Com Port mode, see “USB Cable Mode”...
  • Page 39 4 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard using EasySet. The default keyboard is North America (for additional keyboards, see “International Keyboard” on page 41). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 40: Connecting To The 10-Pin Modular Connector

    Chapter 3 — Connecting the Scanner and Base Station as a System Connecting to the 10-Pin Modular Connector Use an Intermec SG20 USB cable to connect from the 10-pin modular connector of the base station to the USB port of your host.

  • Page 41: Rs-232 Interface

    RS-232 cable with power supply SG20 Bluetooth Base Station RS-232 Connection 3 Connect the power supply to the RS-232 cable and an AC power outlet. 4 Turn on the host device. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 42: Keyboard Wedge Interface

    You may damage your product. 2 Connect the Y-cable to the 10-pin modular connector of your base station and to the host device (one end to the host and the other to a PS2 keyboard). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 43 2 light flashes. 5 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard. The default keyboard is North America (for additional keyboards, see “International Keyboard” on page 41). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 44: Connecting The Sg20B Scanner To A Sg20 Bluetooth Base Station

    Connecting the SG20B Scanner to a SG20 Bluetooth Base Station You can use Bluetooth radio communication to connect your SG20B scanner to the SG20 Bluetooth Base Station. When your base station is connected to your host and your scanner is connected to your base station, they can be seen together as a single system, such as a tethered scanner.
  • Page 45 00 0F B3 F71 00 0F B3 F71 00 0F B3 F71 Connecting the SG20B to the SG20 Bluetooth Base Station The scanner beeps twice, the green status light flashes twice and the blue Intermec Ready-to-Work indicator starts blinking. When the scanner connects to the base station it emits a series of beeps from low to high.

  • Page 46: Out Of Range Behavior

    No data is stored in the buffer, meaning that no data can be lost when the scanner looses connection with the base station. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 47 • Scan this bar code: Bluetooth Device Disconnect The SG20B disconnects from your base station, and the blue Intermec Ready-to-Work indicator turns off. Tip: Depending on your screen resolution, you may be able to scan bar codes displayed on your computer screen.
  • Page 48 Chapter 3 — Connecting the Scanner and Base Station as a System SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 49: Configuring The Scanner And Base Station As A System

    Configuring the Scanner and Base Station as a System This chapter explains how to configure the SG20B scanner and SG20 Bluetooth Base Station as a system. It includes these topics: • Basic Setup with Configuration Bar Codes • Configuring Your System with EasySet...

  • Page 50: Basic Setup With Configuration Bar Codes

    - Scanner” configuration bar code; for the base station, scan the “Reset factory defaults - Base station” configuration bar code. Note: It is recommended that your SG20B scanner has established a Bluetooth connection with a SG20 Bluetooth Base Station (see “Connecting the SG20B Scanner to a SG20 Bluetooth Base...

  • Page 51: Usb Interface Settings

    French Windows - Base station French Canadian Windows 95/98 - Base station French Canadian Windows XP/2000 - Base station German Windows - Base station Spanish Windows - Base station Italian Windows - Base station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 52: Usb Cable Mode

    USB cable. USB Keyboard HID (*) USB Virtual COM When you change the USB cable mode, the scanner disconnects from the base station then automatically reconnects to it. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 53: Rs-232 Interface Settings

    To download the USB virtual COM driver: 1 Go to http://intermec.custhelp.com. 2 In the search box type “SG20B USB driver” and click Search. 3 Download the driver and instructions. 4 Follow the installation procedure provided in Knowledge Central. After you have installed the driver and set your system to USB Virtual...

  • Page 54: Data Bits

    Chapter 4 — Configuring the Scanner and Base Station as a System 256000 460800 Data Bits 8 (*) Parity None (*) Even Stop Bits 1 (*) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 55: Configuring The Postamble

    Use the following configuration bar codes to change the default postamble at scanner level. Carriage Return + Line Feed (*) - Scanner None - Scanner Carriage Return - Scanner Enter - Scanner SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 56: Postamble Configuration Bar Codes - Base Station

    Use the following configuration bar codes to change the default postamble at base station level. Carriage Return + Line Feed - Base station None (*) - Base station Carriage Return - Base station Enter - Base station SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 57: Configuring Your System With Easyset

    These configurations are indicated with a blue check mark or blue text. Open the folders to find the configuration commands needed. Double click each command to send it to the system. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 58: Offline Setup With Easyset

    3 Open the folders to find the configuration commands needed. Double-click each command to send each command to the setup sheet. 4 Click on the print icon to print out the setup sheet and scan the commands. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 59: Connecting And Configuring The Sg20B Scanner In Direct Connection

    Connecting and Configuring the SG20B Scanner in Direct Connection This chapter explains how to connect the SG20B scanner to a host and how to set up the scanner in direct connection configuration. This chapter covers these topics: • Connecting the SG20B in Direct Connection •...

  • Page 60: Connecting The Sg20B In Direct Connection

    The cordless SG20B scanner can communicate with a host device through the Bluetooth communications Human Interface Device Profile (HID) and Serial Port Profile (SPP). You can, for example, connect the SG20B scanner to a host PC via an Intermec USB Bluetooth adapter (see “Intermec USB Bluetooth Adapter”...
  • Page 61 Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Bluetooth Device Profile - HID 3 Double-click the Bluetooth icon on your taskbar. The Bluetooth Devices listing all paired devices window appears. 4 Click on the command for adding a Bluetooth device (Add or Add a device depending on operating systems).

  • Page 62: Spp Bluetooth Device Connection

    SPP Bluetooth Device Connection The SPP profile allows your SG20B to use the Bluetooth link as a serial port to communicate with your host device. If you are using an application working with serial ports, you do not need to modify it to collect data with the SG20B.

  • Page 63: Pairing As An Spp Bluetooth Device

    5 Follow the onscreen instructions until your host searches for Bluetooth devices. The SG20B scanner appears in the Bluetooth device list in the following format: SG20B - BDA, where BDA is the scanner’s Bluetooth Device Address. You can find the BDA on the scanner’s label.
  • Page 64 Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Intermec Technologies Corp. Everett, WA 98203 MODEL, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: 1192-06-0569 Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT05-068 Made in Singapore Intermec Technologies Corp.

  • Page 65: Connecting From Your Host As An Spp Bluetooth Device

    Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Connecting from your Host as an SPP Bluetooth Device This section describes how to connect your scanner from your host. To connect from the host 1 Once your scanner is paired with your host, turn it on by pulling the trigger.

  • Page 66: Connecting From Your Scanner As An Spp Bluetooth Device

    Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Connecting from your Scanner as an SPP Bluetooth Device This section describes how to connect your scanner from your scanner. To connect from the scanner 1 Once your scanner is paired, turn it on by pulling the trigger. Make sure it is set as an SPP Bluetooth device.

  • Page 67: Configuring The Sg20B In Direct Connection

    Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection 3 Select the Connectivity Matrix in the list. Configuring the SG20B in Direct Connection This section provides you with configuration bar codes for a basic setup of your scanner. It also gives the procedure for configuring your scanner in direct connection using EasySet.
  • Page 68 Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection French Canadian Windows XP/2000 German Windows Spanish Windows Italian Windows UK English Windows Japanese Windows Brazilian Portuguese Windows Czech Republic Windows Slovakian Windows Hungarian 101-key SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 69 Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Configuring the Postamble The default postamble is <CR> <LF>. For certain applications or when using your scanner as an HID Bluetooth device you may need to change this setting. Use the following configuration bar codes to change the default postamble in your scanner.

  • Page 70: Configuring Your Scanner With Easyset In Direct Connection

    Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Configuring Your Scanner with EasySet in Direct Connection EasySet is an Intermec configuration application that provides you with two ways to configure your scanner. • Online setup—send configuration commands from EasySet directly to the product.

  • Page 71: Offline Setup With Easyset

    Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection Offline Setup with EasySet To configure your scanner offline by scanning bar codes 1 Start EasySet. The first time you start EasySet, the Select product dialog box appears.
  • Page 72 Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 73: Troubleshooting And Maintaining The Scanner And Base Station

    Troubleshooting and Maintaining the Scanner and Base Station Use this chapter to solve problems you may have while using the SG20B and SG20 Bluetooth Base Station. This chapter contains these topics: • Troubleshooting the SG20B and SG20 Bluetooth Base Station •...

  • Page 74: Troubleshooting The Sg20B And Sg20 Bluetooth Base Station

    Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station Troubleshooting the SG20B and SG20 Bluetooth Base Station If you have problems using the SG20B or the SG20 Bluetooth Base Station, use this chapter to find a possible solution. Calling Product Support To talk to an Intermec Product Support representative: •...

  • Page 75: Problems And Possible Solutions

    • Make sure the bar code you are trying to scan is not poorly printed or too small. Scan a known good bar code to make sure that the SG20B is working properly. For more information, see “Scanning Bar Codes”...
  • Page 76 SG20B match the serial parameters of the host computer. The default serial parameters for the SG20B are: 57600 baud, 8 data bits, no parity, and 1 stop bit. You cannot establish a...
  • Page 77 (see “Resetting the SG20B Scanner” on page 81). You cannot scan the Print out this bar code and scan it: Firmware upgrade bar Firmware upgrade code on your computer screen. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 78: Maintaining The Sg20B And S20 Bluetooth Base Station

    Maintaining the SG20B and S20 Bluetooth Base Station To keep your SG20B in good working order, you may need to upgrade the SG20B firmware and clean the scanner window. Should you encounter any unresponsiveness or battery fault problem, you can electrically reset the scanner and change the battery if need be.
  • Page 79 72). 5 Scan the Firmware Upgrade bar code: Firmware upgrade 6 Start EasySet version 5.6.5.1 or later. Make sure SG20B is selected as your product. 7 From the Tools menu, select Upgrade product firmware to start WinFlash. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 80 After installing Winflash, start WinFlash from the Tools menu, select Upgrade product firmware. 9 Select SG20B 1D scanner or SG20B 2D scanner and click Next. 10 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open.
  • Page 81 12 Select the outgoing Com port. Click Next. Note: To know which port is the outgoing port, check in the Bluetooth option settings or in Windows Configuration Panel, in the Device Manager > Ports section. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 82 Note: If the firmware download is not successful, you must restart the firmware download procedure. To upgrade the SG20B firmware when your scanner is not paired with your host 1 Download the latest SG20B firmware update package from the Intermec web site at www.intermec.com.
  • Page 83 4 Unlike the normal pairing procedure, when upgrading it your scanner does not have to be responsive to be paired with your host. 5 Start EasySet version 5.6.5.1 or later. Make sure SG20B is selected as your product. 6 From the Tools menu, select Upgrade product firmware to start WinFlash.
  • Page 84 Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station 8 Select SG20B 1D scanner or SG20B 2D scanner and click Next. 9 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next.
  • Page 85 11 Select the outgoing Com port. Click Next. Note: To know which port is the outgoing port, check in the Bluetooth option settings or in Windows Configuration Panel, in the Device Manager > Ports section. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 86: Upgrading The Sg20 Bluetooth Base Station

    SG20 Bluetooth Base Station takes less than 5 minutes to complete. To upgrade the SG20 Bluetooth Base Station you need: • A powered RS-232 cable. For more information on cables, see “Accessories” on page SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 87 5 If WinFlash is not already installed or if a more recent version is available you will be asked to install it. Click Yes and follow the installation instructions. After installing Winflash, start WinFlash from the Tools menu, select Upgrade product firmware. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 88 Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station 6 Select the RS-232 cable and click Next. 7 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 89 Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station 8 Select the Com port and parameters. Click Next. 9 Click Start download. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 90: Scanner Recovery

    Cleaning the SG20B Clean the scanner window as often as needed for the environment in which you are using the SG20B. To clean the scanner window, you can use soapy water, a solution of ammonia and water, or isopropyl alcohol.

  • Page 91: Resetting The Sg20B Scanner

    (P/N BP-SG20-xxx) and replace the defective battery by the new one. Always fully charge a new battery in your SG20B scanner before using it. Batteries can be charged after a partial discharge without affecting the original battery capacity.
  • Page 92 Failure to comply may result in damage to PCB components. To replace the SG20B battery 1 Remove the cap end from the bottom of the SG20B using a pin. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 93 Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station 2 Loosen and remove the screw holding the upper case. 3 Slide the upper case back and remove it. SG20B Scanner + Bluetooth Base Station User’s Guide...
  • Page 94 8 Install the upper case screw, tighten to 0.68 Nm (6 in-lb) and clip the cap end back into the scanner. SG20B Scanner + Bluetooth Base Station User’s Guide...

  • Page 95: Specifications And Reading Distances

    Specifications and Reading Distances This appendix contains the technical specifications of the scanner and base station as well as reading distances for each scanner model.

  • Page 96: Scanner Specifications

    30 G, 11 ms half-sine, 3 directions Vibrations 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes Environmental rating IP30 Ambient light 0 to 100 000 lux Artificial light 25 000 lux SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 97 Interleaved 2 of 5 Canada Post Japan Post Codabar Matrix 2 of 5 Codablock A Maxicode Codablock F Micro PDF417 Code 11 Code 39 Multicode Code 93/93i PDF417 Code 128 / GS1-128 Planet SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 98 GS1 DataBar Omni-Directional Code 39 Interleaved 2 of 5 Code 93/93i Matrix 2 of 5 Code 128 / GS1-128 EAN/UPC Plessey GS1 Composite Standard 2 of 5 GS1 DataBar Expanded Telepen SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 99: Base Station Specifications

    Storage temperature -20°C to 60°C (-4°F to 140°F) Relative humidity 5 to 95% non-condensing Shock 30 G, 11 ms half-sine, 3 directions Vibrations 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 100: Reading Distances

    Certifications UL, cUL, FCC, IP30 Reading Distances The reading distances for each scanner are typical distances measured from the front end of the scanner bezel in an office environment (200 lux). SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 101: Sg20B1D

    3 cm (1.18 in) 32 cm (12.6 in) 1 mm (40 mils) 8 cm (3.15 in) 50 cm (19.68 in) EAN/UPC 0.33 mm (13 mils) 3 cm (1.18 in) 26 cm (10.24 in) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 102: Sg20Bhp, Sg20Bhphc

    3 cm (1.18 in) 25 cm (9.84 in) 0.38 (15 mils) 3 cm (1.18 in) 35 cm (13.78 in) DataMatrix .025 mm (10 mils) 3 cm (1.18 in) 19 cm (7.48 in) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 103: Optimizing Scanner Performance

    Optimizing Scanner Performance This appendix provides a selection of configuration bar codes that may help to optimize decoding in specific situations and environments. You will also find in this appendix bar codes for hands-free scanning. All default values are marked with (*).

  • Page 104: Optimizing Decoding

    1-Dimensional bar codes only • Standard 1-dimensional and 2-dimensional bar codes 1-Dimensional and 2-dimensional bar codes in a bright • environment 1-Dimensional and 2-dimensional bar codes with reflective • surface (shiny labels) SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 105: Dpm Mode

    DPM mode - Disable (*) Note: DPM mode is not required to be able to read DPM bar codes but may be necessary when scanning hard to read DPM bar codes. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...

  • Page 106: Hands-Free Scanning

    Appendix B — Optimizing Scanner Performance Hands-Free Scanning For hands-free scanning as explained in “Hands-Free Scanning” on page 9 activate Autostand triggering mode by scanning this configuration bar code: Autostand Triggering Mode SG20B Cordless Scanner + Bluetooth Base Station User’s Guide...
  • Page 108 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2011 Intermec Technologies Corporation. All rights reserved. SG20B Cordless Scanner + Bluetooth Base Station User’s Guide *DOC-SG20B-UG01* DOC-SG20B-UG01...

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