Lexmark 6500E Service Manual page 30

Action
Step 4
Properly connect the cables to the controller board. Restart the device
into diagnostic mode.
Does the 900.xx error reoccur during startup?
Step 5
Replace the controller board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is displayed, consult
the service check for that error.
Step 6
Print the following:
•
Error log
•
Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages were printing?
Step 7
a
Re-attach the communications cable.
b
Restart the printer to operating mode.
c
Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this information about
the file being sent to the printer:
• Application used
• Operating system
•
Driver type File type (PCL, PostScript, XPS, etc.)
Step 8
Restart the printer to operating mode. Send a different print job to the
device.
Does the 900.xx error reoccur?
Step 9
Upgrade the firmware. Contact your next level of support for the correct
firmware level to use. Restart the printer to operating mode. Send the
printer a print job.
Does the 900.xx error reoccur?
Step 10
Is the device a multifunction printer?
Yes
Go to step 5.
Problem solved.
Go to step 31.
Go to step 8.
Go to step 9.
Go to step 31.
Go to step 11.
Diagnostic information
30
4036
No
Go to step 6.
Go to step 31.
Go to step 7.
Go to step 10.
Go to step 10.
Go to step 10.
Go to step 13.