Honeywell Rapid Eye Operator's Manual
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Honeywell Rapid Eye Operator's Manual

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Rapid Eye
TM

Digital Video Recorder

Remote View

Operator Guide
Document 800-07767 – Rev A – 02/11

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Summary of Contents for Honeywell Rapid Eye

  • Page 1: Digital Video Recorder

    Rapid Eye Digital Video Recorder Remote View Operator Guide Document 800-07767 – Rev A – 02/11...
  • Page 3 Remote View Operator Guide...
  • Page 4 Revisions Issue Date Revisions 02/11 New document, based on 800-02951V3, rev A for Rapid Eye Multi-Media, V9.

  • Page 5: Table Of Contents

    Honeywell Video Analytics ........
  • Page 6 Contents Troubleshooting Cameras in the Environment ......40 Pan, Tilt and Zoom ..........40 Controlling a PTZ Camera .
  • Page 7 Rapid Eye Remote View Operator Guide Optimizing the Time Spent Watching Video ......70 Changing the Length of the Preview .
  • Page 8 REMM Clip Player Software ........104 Rapid Eye Clip Player (RCP) Software ......104 Clip Properties Reports Include Events .
  • Page 9 Rapid Eye Remote View Operator Guide Archival Policies ......... . .123 Using an Archival Policy .
  • Page 10 Contents...
  • Page 11 Rapid Eye Remote View Operator Guide Figures Figure 1-1 Logging-On to a Multi-Media System ......21 Figure 1-2 On the Sites tab, Units Are Listed .
  • Page 12 Figures Figure 4-1 Boost Button for Event Recording ....... 59 Figure 4-2 Event Recording (Dormant Timer and Counting Down) .
  • Page 13 Rapid Eye Remote View Operator Guide Figure 11-3 Archiving Progress Bar ........125 Figure 11-4 Add Archival Server Window .
  • Page 14 Figures...
  • Page 15 Rapid Eye Remote View Operator Guide Tables Table 1-1 Sites Toolbar Reference ........26 Table 1-2 Commands to Open Video Analytics Sessions .
  • Page 16 Tables...

  • Page 17: About This Document

    Rapid Eye Remote View Operator Guide About This Document This document introduces the Remote View application for the Rapid Eye Multi-Media DVR system. It covers how to run and operate the Remote View application with the Rapid Eye family of DVRs (Rapid Eye Multi-Media, Multi-Media DSP, Active Alert, and Multi-Media LT).

  • Page 18: Warranty And Service

    Warranty and Service Subject to the terms and conditions listed on the Product warranty, during the warranty period Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid. In the event you have a problem with any Honeywell product, please call Customer Service at 1.800.796.CCTV for assistance or to request a Return Merchandise...

  • Page 19: Typographical Conventions

    Rapid Eye Remote View Operator Guide Typographical Conventions This document uses the following typographical conventions: Font What it represents Example Keys on the keyboard Press Ctrl+C Helvetica Lucida Values of editable fields that are mentioned in the body The Time from field can be set to text of the document for reference purposes, but do not Hours:Minutes:Seconds.

  • Page 21: Running View

    Starting View On your Microsoft Windows desktop, either double-click the shortcut to View ( or click Start, point or click to All Programs and then Rapid Eye Multi-Media. Click Rapid Eye Multi-Media View. In the logon dialog’s User ID field, enter the name of a Multi-Media operator account (see 1-1, below).

  • Page 22: The Sites Tab

    Running View The Sites Tab Figure 1-2 On the Sites tab, Units Are Listed The active action The connection icon shows some animation when tab is indicated in View connects to a Multi-Media site the title bar of View’s window Action tabs Session pane A tree of Multi-Media...

  • Page 23: Selecting A Multi-Media Site

    After starting View, the Sites action tab and its toolbar are displayed by default. Select a site name listed on the tab. A site is a Rapid Eye unit (such as a Multi-Media LT unit) that is connected and operational. Sites and folders containing names of sites are displayed in the tree of sites.

  • Page 24: Displaying Site Properties

    Site Properties Reference The following information displays on the Site Properties dialog: • The Site Name. The site tree in Rapid Eye View software displays this Site Name set by the Multi SA in the site’s definition, using the Admin application. •...

  • Page 25: Obtaining The Latest Site List

    Rapid Eye Remote View Operator Guide Obtaining the Latest Site List Click Refresh on the View menu or click the Refresh button ( ). The Refresh command updates: • The list of the sites and connections in your Multi-Media system.

  • Page 26: Minimizing The View Application

    Running View Figure 1-5 Hiding and Showing the Toolbar and Status Bar Minimizing the View Application When you click to minimize the View application on your desktop, View does not minimize to your taskbar as other programs would. Instead View minimizes to the System Tray on the taskbar and is represented by the View ( ) icon.

  • Page 27: Honeywell Video Analytics

    The View application displays up to four Honeywell Video Analytics (HVA) commands, on the Sites toolbar, depending on the rights of the Rapid Eye Operator’s account. Honeywell Video Analytics can only be used on Rapid Eye Active Alert units that have Video Analytics activated.

  • Page 28: More About View

     Analytics [type of session]. It is usually best to use the Configuration Tool first, to set up Honeywell Video Analytics objects, making the Forensics session more useful. For an introduction to Honeywell Video Analytics, see the Guide, publication number 800-00923.

  • Page 29: Live Video

    POS Hardware Listening on page for more information on Rapid Eye audio options. to Live Audio Caution Do not use audio on a dial-up connection. Video can be corrupted by using audio over a dial-up connection. Live video can be combined with audio only on a network connection.

  • Page 30: Selecting Live Video Feeds By Camera

    Live Video Either: • A Connection dialog appears (see 2-1). Select a connection, and then Figure click OK. A tear-away player then appears, as in Figure 2-2. • A tear-away player appears in the session pane and a list of streams (cameras and other data devices) is displayed (see Figure 2-2).

  • Page 31: Tear-Away Player

    Rapid Eye Remote View Operator Guide Tear-Away Player You can drag a player window from the View window. When dragged away, an asterisk is added to the title of the tear-away player’s name. To return a tear-away player to its session pane, either: •...

  • Page 32: Toggling The Size Of A Camera Window/Data Window

    Live Video Select one or more cameras. Click OK. You may have to use the scroll bars to view the newly opened window. Toggling the Size of a Camera Window/Data Window Double-click the title bar of a camera window. The camera window quadruples in area. Its video is now a double-sized stream.

  • Page 33: Setting The Video Quality On One Camera

    Show Time Reference As dialog is displayed (see Figure 2-6). Set the time display reference to either your local time zone (LTZ), the Rapid Eye Multi-Media unit’s time zone (RTZ), or to Universal Coordinated Time (UTC). Click OK. Figure 2-6...

  • Page 34: Checking The Windows Date And Time On An Operator's Pc

    Live Video Checking the Windows Date and Time on an Operator’s PC The time on an Operator’s PC is displayed in the bottom right-hand corner of the screen. Hover your mouse over the time display to view the date tooltip. Use the control panel to change the date and time options on your PC, as needed.

  • Page 35: Recording Indicator On The Resolution Gauge

    Rapid Eye Remote View Operator Guide Figure 2-8 Location of the Resolution Gauge Resolution gauge Figure 2-9 Resolution Gauge for a PAL Camera During Live Sessions Large camera windows for Live sessions automatically use higher resolution Indicator of live resolution (PAL)

  • Page 36: Sizing A Live Camera Window Optimally

    This option is only available on Rapid Eye Multi-Media DSP units. The available bandwidth of the network you use to connect to the Rapid Eye Multi-Media DSP unit can affect the quality of video displayed. Set the Throughput option to High for systems with high bandwidth and Low for systems with low bandwidth.

  • Page 37: Ending A Live Session

    Rapid Eye Remote View Operator Guide Ending a Live Session Close the tear-away player window or click Disconnect on the View toolbar. This also closes other sessions such as retrieval or alarm at the site. The Live indicator disappears beneath the site on the Site action tab. Ending a live session discards all video feeds. A live session also ends when you exit View.

  • Page 38: Larger Monitors And Microsoft Windows

    Live Video Larger Monitors and Microsoft Windows Figure 2-10 Microsoft Windows’ Screen Area Settings Recommended 1280 x 960 1600 x 1200 resolution settings: Green screen areas use recommended settings and fit better in the Viewing Window (see the scrolling bars below). Resolution settings that 1152 x 864 1024 x 768...

  • Page 39: Microsoft Dual View And Rapid Eye View Software

    31). • Network Bandwidth. Select the Low Throughput option on the System tab of a Maintenance session if you are connected to a low bandwidth network with Rapid Eye Multi-Media DSP units. See on page for more information. Throughput option.

  • Page 40: Troubleshooting Cameras In The Environment

    Administrator (Multi SA) can inform you if PTZ cameras are connected to a Multi-Media unit. Recording Video and Using PTZ Moving a camera affects the video being recorded by your Rapid Eye Multi-Media unit. Before a View Operator Can Use a PTZ Camera Your Multi SA has to: •...

  • Page 41: Controlling A Ptz Camera

    Rapid Eye Remote View Operator Guide Controlling a PTZ Camera Three PTZ controls are available to make PTZ commands: a dartboard-like control, a rubber band control, and a Zonal Mode control. All three options are available while running a Live session or while using LocalView.

  • Page 42: Ptz Pull Mode And Rubber Band Control

    Live Video Click the Zonal PTZ Control Mode option. • If there is no checkmark next to the option, Zonal mode is enabled and replaces the rubber band-like control (Pull Mode). • If there is a checkmark next to the Zonal PTZ Control Mode option, Zonal mode is replaced by the rubber band control (Pull Mode).

  • Page 43: Using Zonal Mode

    Rapid Eye Remote View Operator Guide Using Zonal Mode Figure 2-13 Zonal Mode Transforms the Mouse Pointer in PTZ Camera Windows Move the mouse over the PTZ camera window until the pointer changes to a numbered arrow. Click the mouse to pan or tilt in that direction.

  • Page 44: Controlling A Ptz Camera Using The Dartboard

    Live Video For a reminder of what an area of the dartboard can do, watch the PTZ tip as you surf the dartboard with the mouse pointer (see Figure 2-15). • Click. The duration of PTZ commands is fixed and depends on the inner ring that is chosen.

  • Page 45: Choosing A Preset For A Ptz Camera

    Rapid Eye Remote View Operator Guide The Inner Rings and Fans For a reminder of what an area on the dartboard does, watch the PTZ tip as you surf the dartboard with the mouse pointer. • Click button. When the Click option is in use, the areas on the dartboard give a PTZ camera pan and tilt commands.

  • Page 46: Ptz Tours And Ptz Vectors

    Live Video Figure 2-16 Using PTZ Presets Selecting Preset, Tour, and Vector determines the effect of the numbered buttons (1–8) Number of Presets Available Not all makes and models of PTZ cameras offer presets, or the same number of presets. View lists the number of presets available for a camera connected to the unit.

  • Page 47: Ptz Camera Position After A Session Closes

    Rapid Eye Remote View Operator Guide PTZ Camera Position After a Session Closes After use, a PTZ camera can be returned automatically to a set direction and zoom (see 2-2). A Multi SA makes the setting in a Maintenance session, on the Video tab with Table PTZ selected.

  • Page 48: Simultaneous Use Of Many Units By One Operator

    The camera port numbers listed only apply to Rapid Eye Multi-Media DSP units. Sessions • If ten operators open a live session on one Rapid Eye unit, an eleventh operator cannot. However, that operator can open another type of session (such as retrieval, event, data, alarm, or motion). •...

  • Page 49: Recorded Video

    Recorded Video To view recorded video, use a Retrieval session. The recorded video is stored on a unit. You can view the recordings from all cameras (or fewer). Many Multi-Media sites can be accessed, all at once. Viewing Recorded Video Process Start by selecting a Multi-Media site and then run a Retrieval session.

  • Page 50: Setting A Start Date And Time

    Recorded Video To obtain a video player, either: • A tear-away player appears in the session pane. A list of streams (from cameras and other data devices) is displayed (see Figure 3-1). - or - • A Connection dialog appears if there are other, optional connections to a site. Select a connection, then click OK.

  • Page 51: Searching For Events To Obtain Video

    Rapid Eye Remote View Operator Guide Figure 3-1 Setting the Starting Point of a Retrieval Session Searching for Events to Obtain Video Five Seconds of Video Preview An operator requesting video from the time of an event will obtain a five-second preview of video during an: •...

  • Page 52: Playback Speed Slider

    Recorded Video Older Units On older Multi-Media units, video starts from the start of the minute of the requested time. Playback Speed Slider Figure 3-2 The Playback Speed Slider Scanning a Recorded Video Feed Quickly Drag the speed slider to the right of its center position. The slider’s speed setting appears as a tool tip (see Figure 3-2).

  • Page 53: Reviewing Recorded Video Of An Event Seen Moments Ago

    Rapid Eye Remote View Operator Guide Reviewing Recorded Video of an Event Seen Moments Ago Set the speed slider to scan the video at a comfortable speed. Jump to a time before the event by repeatedly dragging the time jumper to the left of its center position by small amounts.

  • Page 54: Other Playback Options

    Recorded Video Figure 3-6 Report Earliest Available Video Recording A later media report occurs when a request for date or time is beyond the video storage’s limit or during a Flashing icon period when recording was off. indicates later media Power outages can temporarily stop a unit from recording.

  • Page 55: Image Options

    Rapid Eye Remote View Operator Guide Image Options Freeze. The Freeze button stops a video feed and displays a timestamp in the camera window’s title bar (see 3-8). You have the option of adding milliseconds in the title Figure bar of a frozen image. Use the Show ms on Pause or Freeze command in the Options for New Players dialog accessed from the View menu.

  • Page 56: Video Production

    Recorded Video Figure 3-11 Previewing the Printing of a Video Image Video Production The video production buttons are for clips of video (see on page 97). Clips and Stills Resolution of Recorded Video Optimal Size for Camera Windows in a Retrieval Session During a Retrieval session, an operator can size camera windows optimally for the resolution at which recording was made.

  • Page 57: Resolution Gauge For Recorded Video

    Rapid Eye Remote View Operator Guide Figure 3-12 PAL Camera Window Menu and Report Resolution Gauge for Recorded Video During a Retrieval session, a resolution gauge reports the resolution at which the recording was made (see Table 3-1 Table 3-2).

  • Page 58: Ending A Retrieval Session

    Recorded Video The resolution gauge of recorded video may change if: • A View Operator boosted the recording settings during a Live session. • A Response schedule is in use, to automatically boost recording settings when events occur. A response schedule is preset by your organization’s Multi SA. The back and forth on a gauge is shown for PAL in 3-14.

  • Page 59: Event Recording For Video

    Multi-Media units to record video at higher rates, resolution and quality. Consult your Multi SA to find out if the settings for event recording are higher than those for continuous recording. To set up event recording, see the Rapid Eye™ Multi-Media Digital Video System Administrator Guide.

  • Page 60: Overriding Scheduling

    Event Recording for Video Click , to boost the recording settings. The timer starts counting down from five minutes. Select another camera window. Click . The timer is reset to five minutes an starts counting down for both cameras. Repeat steps 3 and 4 for as many cameras as needed. The timer counts down for all boosted cameras.

  • Page 61: Searching For Motion

    Searching for Motion The recording of motion data is enabled by default. If a Motion session is unavailable, check with your organization’s Multi SA. Figure 5-1 Motion Button Starting a Motion Session Figure 5-2 Online Reminder of the Next Step When Searching for Motion Reminder of what Select a stream from to do next in a...

  • Page 62: Preparing A Motion Search

    Searching for Motion Contextual Help When Searching for Motion A reminder of the next step that you need to take is displayed near the upper-right corner of the Search for Motion window (see Figure 5-2). Preparing a Motion Search Figure 5-3 Steps to Prepare a Search for Motion Start a motion session and click the Stream drop-down arrow to display a list of the site’s cameras.

  • Page 63: Obtaining The Time Offset Of Later Media

    Rapid Eye Remote View Operator Guide Figure 5-4 Report When Requesting Video and None is Available Later media is indicated by the flashing icon (above). Click the icon for a report. TIP! When a power outage temporarily stops a unit from recording, a gap is produced in the video archive.

  • Page 64: Focusing A Motion Search On An Area Of Video

    Searching for Motion Show / Hide mask and Enable / Disable mask edit ( ). Toggle this option to search for motion using either a partial area (mask), or the full area of a video image. When enabled, only the areas that you have masked are searched for motion (see 5-6).

  • Page 65: Excluding An Area From A Search

    Rapid Eye Remote View Operator Guide Show Grid. Toggle to display a grid overlay, to help select the area(s) used to search for motion. Works like the Show / Hide masking grid button. Set All. Covers the entire area of a video image with a mask. The mouse can then be used to remove part of the mask, as needed.

  • Page 66: Report Options

    Searching for Motion Figure 5-7 Motion Search Report Results, the number of times that motion was found. Right-click the bar display to filter the bars by a different criteria (Percent is the default). Magnitudes of the detected motion. The list can be saved Results can be filtered by magnitude.

  • Page 67: Motion Events Timeline

    Rapid Eye Remote View Operator Guide Motion Events Timeline Selecting the Criteria for the Timeline of Motion Events Right-click the bar display to filter the bars by criteria. Bars in the chart reflect the criteria selected. Percent is the default.

  • Page 68: Figure 5-9 Effect Of Zoom Button On The Selection Of List Items

    Searching for Motion Figure 5-9 Effect of Zoom Button on the Selection of List Items Selection before zooming Reminder of the span of the zoomed-in selection. Magnitudes of motion Zoomed-in view of above selection Trim The Trim button works after the View operator has zoomed into the density chart. You can then trim the list, showing only the selected items.

  • Page 69: Obtaining Video After Performing A Motion Search

    Rapid Eye Remote View Operator Guide Obtaining Video After Performing a Motion Search In the motion search report, do one of the following: • Double-click a list item. The video excerpt plays in the working frame of the Search for Motion window.

  • Page 70: Optimizing The Time Spent Watching Video

    Searching for Motion Optimizing the Time Spent Watching Video After obtaining a motion search report, double-click a list item or a bar in the density chart. The video excerpt plays in the working frame. Click on the Motion Search toolbar. Video speeds up through the minutes of pre-detection video, then slows to normal speed (1x) a few seconds before motion is detected, and remains at normal speed.

  • Page 71: Viewing Video In A Retrieval Session

    Rapid Eye Remote View Operator Guide Viewing Video in a Retrieval Session Select one or many items in the Motion Search report. Click Retrieval. A Retrieval session starts, starting at the time that the selected item’s motion was detected. Select the cameras to view. A box is added, showing that a Motion event is being shown.

  • Page 72: Flashing Lights And False Positives

    Searching for Motion Flashing Lights and False Positives A computer monitor can also be a source of false positives. To unmask it or a flashing light from a search for motion, see 5-14. The section, Figure Excluding an Area from a Search page 65, also explains how to exclude an area.

  • Page 73: Using Highlighting

    Rapid Eye Remote View Operator Guide Figure 5-15 Masking the Entrance or Exit to a Parking Lot Motion is ignored on parts of the image where no masking is used, such as this road. Lot entrance is A detection mask is added to masked to detect the working frame’s boundary...

  • Page 74: Enabling Or Disabling The Highlighting Of Motion

    Searching for Motion Enabling or Disabling the Highlighting of Motion After preparing a motion search (see on page 62) and Preparing a Motion Search obtaining search results (see on page 65), view video from a result. Search Report Click the Motion Highlight button ( ) to toggle highlighting on and off.

  • Page 75: Using The Report Of A Motion Search

    Rapid Eye Remote View Operator Guide Enter a filename and select a folder, as needed. Click Save. The information is saved in a file that has an .rmc extension. In a Motion Search session, click the Stream drop-down arrow to display a list of the site’s cameras.
  • Page 76 Searching for Motion...

  • Page 77: Alarms From Events

    Alarms from Events About Alarms Figure 6-1 A Unit Can Respond to Events by Sending Alarms The alarm station rings A Rapid Eye unit when an alarm detects an event is sent from a and sends an unit that has...

  • Page 78: Alarm Notification

    Alarms from Events Alarm Notification When an alarm reaches a View operator’s PC, the alarm bell icon in View appears to vibrate (see 6-2) and the PC produces a beeping sound. Figure Figure 6-2 The Alarm Bell Icon in View Software The alarm icon vibrates when an alarm reaches a View operator’s PC.

  • Page 79: Customizing Alarm Handling

    Rapid Eye Remote View Operator Guide Customizing Alarm Handling Open the View menu, select Options and then click Alarm Handling to display the Alarm Handling Options dialog box. Select your options, as needed. Click OK (see Figure 6-4). Options for alarms can be customized as described below.

  • Page 80: Ignoring Alarms From Other Sites While Monitoring A Site

    The Set Limit of Callbacks to [ n ] and Accept Alarm Callbacks options have no effect if: • A PC is not designated as a Multi-Media alarm station. See the Rapid Eye™ Guide, to set up a Multi-Media alarm Multi-Media Digital Video System Administrator station.

  • Page 81: Right For Operator To Receive And Process Alarms

    Rapid Eye Multi-Media units with the automatic rearm feature support automatically rearming Input Activated and Motion alarms from a Rapid Eye unit. Alarms are automatically rearmed once the automatic clip creation is completed. If the View application is shut down before automatic clip creation is completed, the corresponding alarms (Input Activated and Motion) will not be rearmed.

  • Page 82: Alarm Callbacks

    Please note that: • When the Rapid Eye software is installed and started for the first time, it does not have any information about the alarms that are not rearmed. Therefore automatically rearming alarms will not be supported on the initial startup. After the application has been running and alarm callbacks are received, it maintains information about the status of the alarms (Rearmed / Not Rearmed).

  • Page 83: Setting Up An Alarm Station For Alarm Callback

    Alarm Stations will be notified in the sequence that you setup (see Cascading Alarm in the Stations Rapid Eye™ Multi-Media Digital Video System Administrator Guide). • If an Alarm session is kept open in the Remote View application in any of the user PCs, then the Alarms are reported in the Alarm session only, rather than to Alarm Callback stations.

  • Page 84: Live Alarmed Session

    Live Alarmed Embed into View (remove from toolbar full-screen) can be restored Rapid Eye Multi-Media minimize/maximize button on Microsoft Windows toolbar When an Alarm is Triggered If an operator is connected to the Multi-Media site sending the alarm, a Live Alarmed session takes up the entire PC screen.

  • Page 85: Retrieving Video Recorded At The Time Of An Alarm

    Rapid Eye Remote View Operator Guide Retrieving Video Recorded at the Time of an Alarm Select the Launch a Retrieval on Selection from Alarm List option as explained in on page 79. This makes a checkmark appear next to the...

  • Page 86: Running An Alarm Session

    Alarms from Events Figure 6-8 Alarm Session Components Alarm session in tear-away window List of alarms To view video from the time of the alarm Running an Alarm Session Using View, select a site on the Sites list. Do one of the following: •...

  • Page 87: Acknowledging Alarms Automatically

    Rapid Eye Remote View Operator Guide Acknowledging Alarms Automatically Set your copy of View to Automatically Acknowledge Alarms (as explained in on page 79). Customizing Alarm Handling In a live alarmed window click the small on the toolbar. An (A) appears next to alarms in the alarm list.

  • Page 88: Event Video Options

    Alarms from Events Event Video Options Surveillance Common Sense View Operators may find that security video from the time of an outside world event and/or a customer-device event are usually more informative than video from the time of other events (such as View operator and Multi-Media unit events). For example, viewing video from the time of an alarm caused by an intrusion detection sensor at your site makes good sense.

  • Page 89: Go Live

    Rapid Eye Remote View Operator Guide Figure 6-9 Retrieval Session Started from an Alarm Session When an operator starts a Retrieval session from an Alarm session, text about the alarm is repeated in an item box. Go Live Live video can be effective when an event is still in progress. Either: •...

  • Page 90: Controlling An Onsite Device Output

    Flexibility Like other Multi-Media features, use of outputs to control onsite devices is optional. Ask your Multi SA if such devices are connected to the Rapid Eye Multi-Media unit(s) in your system. You can use outputs to remotely control onsite devices such as lights, sirens, or gates before, during, or after an alarm.

  • Page 91: Peephole Access Control

    Rapid Eye Remote View Operator Guide The Multi SA sets the Multi-Media unit’s input connected to the doorbell, to trigger an alarm and sets up the site’s Multi-Media unit to call an alarm station. The Run Live Alarm Session on Alarm option can be disabled, as needed.

  • Page 92: Event Authority

    Alarms from Events Sources of Events • Outside World event. Events triggered by sensors connected to a unit, such as motion detection or Tamper Detection for cameras. • Customer-Device event. Messages from a cash register, card swipe and so on, that can be sent to a Multi-Media unit.

  • Page 93: Reading The Alarm Log

    Rapid Eye Remote View Operator Guide Video from a Tamper Detection Event After cameras have been tampered with during an event, video may not be available. Reading the Alarm Log The Alarm Log displays all alarms at all units and their state, whether new, acknowledged or rearmed.

  • Page 94: Reporting The Earliest/Latest Alarms In The Log

    Microsoft Windows. Alarm Station Your Multi SA can configure a Rapid Eye Multi-Media unit to call a specific PC when an alarm is triggered by an event. Such a PC is then a Multi-Media Alarm Station. A Multi-Media Alarm Station can be more effective than running many alarm sessions in sequence (a polling method), especially on Multi-Media systems that use dial-up connections.

  • Page 95: Speed Of Alarm Notification

    Output 6 is greyed out only when the FAULT Relay is connected to a 16-channel Rapid Eye unit (Rapid Eye Multi-Media and Multi-Media DSP). Rapid Eye Multi-Media LT units are not affected by this feature. Document 800-07767 Rev A 02/11...
  • Page 96 Alarms from Events...

  • Page 97: Clips And Stills

    Clips and Stills Making Clips A clip is a copy of video, audio or data. A clip is made during a live session or a retrieval session. Clips are listed on the Clips tab (see Figure 7-1). Figure 7-1 The Clips Tab in View Software View’s title bar reports that the Clips tab is...

  • Page 98: Making A Clip Of Live Video

    Ending a Live Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default folder for clips and stills) prevents the deletion of View system files.

  • Page 99: Clip Name Reference

    Making a clip of recorded video at a faster speed does not affect clip playback. Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake.

  • Page 100: Automatic Clip Of Alarms

    The REM File in the Type column means the clip was made using a Rapid Eye Multi-Media unit. Caution Store stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default...

  • Page 101: Viewing A Clip

    Rapid Eye Remote View Operator Guide TIP! To browse folders for clips (*.REM files) click Directory on the Actions menu. Viewing a Clip Figure 7-3 List of Clips on the Clips Tab Click the Clips tab in the View window.

  • Page 102: Coarse Editing

    Clips and Stills Coarse Editing Comparing Events by Making a Clip with a Jump While making a clip from recorded video and after clicking on the Playback toolbar, you have the option of using the Go to command ( ) to jump to a past or future time. This option is useful for comparing two events within the same clip.

  • Page 103: Distributing A Clip

    To produce a clip using LocalView and the DVD drive on a Multi-Media unit, refer to LocalView’s context-sensitive Help. See for supported media. When burning a Table 7-2 clip onsite, a Rapid Eye Clip Player is automatically included on the disk (see Rapid Eye Clip on page 104). Player (RCP) Software...

  • Page 104: Clip Players

    Rapid Eye Clip Player (RCP) Software When a Multi-Media unit is used to make or copy clips to DVD onsite, Rapid Eye Clip Player software is also copied to the DVD. On a PC running Microsoft Windows, the Rapid Eye Clip...

  • Page 105: Clip Properties Reports Include Events

    Rapid Eye Remote View Operator Guide Users have the option of setting up Rapid Eye Clip Player on their PC. Consult the Rapid Eye Clip Player context-sensitive Help. Installing the player eliminates the latency inherent in the use of a DVD drive on a PC. After setup, the Windows desktop displays the icon.

  • Page 106: Producing Bitmaps Of A Live Camera Feed

    101). a Clip Caution Honeywell recommends that when producing bitmaps for more than a few seconds, the operator keeps an eye on the PC’s hard disk. Bitmap production can quickly fill up a PC’s storage. Handouts for Users and Non-Users of Rapid Eye You can distribute stills of video as computer files.

  • Page 107: Still Image Name Reference

    (saved as a still) could be: Main Unit A_South stairwell_LTZ_20090116_141626_00000084.bmp The name’s parts are defined in Table 7-3. TIP! You have the option of renaming stills. Honeywell recommends leaving the file extension as .bmp. Table 7-3 Name Format for Still Images Example Meaning...

  • Page 108: Still Size Reference

    Clips and Stills Still Size Reference The size of Multi-Media stills gets bigger with higher resolution. For the meaning of resolution gauge readings and resolution settings, see Resolution Gauge and Recording on page 34. Indicator for Live Video Table 7-4 Size of Still Images as a Function of Resolution Resolution (Pixel x Pixel) Bitmap Size (KB)

  • Page 109: Audio

    Simplex and Duplex Audio Modes Audio for your Rapid Eye system can be set up for the Duplex audio mode (2 channels, users can talk and listen at the same time) or the Simplex audio mode (single channel audio, users cannot talk and listen simultaneously).

  • Page 110: Listening To Live Audio

    Audio Listening to Live Audio To listen to a Multi-Media site, click the Channel 1: Listen button on the audio toolbar, the Channel 2: Listen button or both (see Figure 8-1). Figure 8-1 Audio Toolbar Channel 1 peak / talk / Channel 2 meter listen (PTL) meter and buttons...

  • Page 111: Recorded Audio

    Audio setup is performed during a Maintenance session. Microphones, speakers, and so on are needed for audio, both at the operator’s station and at the Multi-Media site. For audio setup procedures, see the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide, and the Rapid Eye™ Multi-Media Digital Video System Administrator Guide.

  • Page 112: Testing Recording

    Using the Simplex Audio Feature The Simplex Audio feature allows the Rapid Eye View operator to communicate in a uni-directional way (that is, the user can either Talk or Listen to audio at any time but CANNOT do both simultaneously).

  • Page 113: Using Audio Features With Simplex Audio Mode

    Rapid Eye Remote View Operator Guide   Select the View menu Options New Players window. By default, the Simplex Audio mode will be enabled (checked). Figure 8-3 Options for New Players Window Using Audio Features with Simplex Audio Mode...

  • Page 114: Switching Audio Modes

    Audio Switching Audio Modes To switch from Simplex mode to Duplex mode or vice versa: In the Rapid Eye View application, close any open Live windows.   Select the View menu Options New Players window. Check/Uncheck the Simplex Audio Mode option (see Figure 8-3).

  • Page 115: Watching Site Tours

    Watching Site Tours Like most of the Multi-Media security features, use of site tours is optional. Your Multi-Media system administrator (Multi SA) presets which sites (if any) are part of a tour. Multi-Media View operators can consider these guidelines as suggestions. They are intended to complement your organization’s security policies and procedures.

  • Page 116: Managing A Tour

    Watching Site Tours Figure 9-2 Samples of Site Tours in List Click beside the tour name to display the sequence of the sites that will be toured. Click beside the tour name to collapse the branch. Figure 9-3 Site Tour Information Displayed in Title Bar Select a tour on the tab and do one of the following: •...

  • Page 117: Site Tour Properties

    Rapid Eye Remote View Operator Guide Site Tour Properties You can display properties of the site tour such as the sites to be visited and the duration of each visit. These properties reflect the site tour settings made using the Admin application.

  • Page 118: Resuming A Site Tour

    Watching Site Tours Resuming a Site Tour While suspending a site tour, click in the Player Window toolbar or select Resume Tour in the File menu to continue the tour. The current site tour resumes for the remaining time as displayed in the Title Bar before the next site configured in the tour is displayed. Ending a Site Tour Close the Site Tour window.

  • Page 119: Event Searches

    Before you can search for the record(s) of an event, you or your Multi SA needs to set the event to be logged, prior to an event’s occurrence. Afterwards, a log entry is made on the Rapid Eye Multi-Media unit each time that event occurs. Searching for Event Records...

  • Page 120: Inputting Different Times And Dates

    Event Searches Figure 10-1 The Search for Events Window Inputting Different Times and Dates Click on the part of the time that you want to change and either:     • Press to move the cursor to the next field. Press increase/decrease the value.

  • Page 121: Selecting Events For An Event Search

    Analytics Motion ON Tamper Detection (ON/OFF) Response Response Event Data Recording ALL / None ActivEye AE Event (Rapid Eye Active Alert units only) AE Alarm (Rapid Eye Active Alert units only). Figure 10-1 page 120. Document 800-07767 Rev A 02/11...

  • Page 122: Data Recording As An Event

    Event Searches Data Recording As an Event You can search for data recording rules for customer devices as you would other events. However, there are no checkboxes for data recording rules. You have to click on a rule, to find instances of it. See on page for another utility used to search Searching for Data...

  • Page 123: Archival Policies

    Caution Do not turn the Rapid Eye Multi-Media unit off when archiving is in progress. This may result in archiving errors and the application may not behave as expected.

  • Page 124: Figure 11-1 List Of Archival Policies And Servers

    To view the details of a Policy, select it and click Properties ( Figure 11-2 Archival Policy Properties Select an Archival Policy and click Run ( ). The Archiving progress bar appears (see Figure 11-3). Note Archiving will not occur if the Rapid Eye Multi-Media site or archival server are not accessible.

  • Page 125: Playing Back Archived Data

    Setting Up an Archival Server See the Guide, for more Rapid Eye™ Multi-Media Digital Video System Administrator information on setting up Archival policies and Archival servers. Right-click in the Archival Server tab of the Admin application. Click Add on the menu that appears.

  • Page 126: Discovering Sites On The Archival Server

    Archival Policies Click the browse button ( ) to select a Server Location. Figure 11-4 Add Archival Server Window Note The Server Location can be a local folder or a network share path. Data will backup to the working directory (location where the application is installed) by default if the server location is not accessible.

  • Page 127: Playing Back Archived Video And Data

    Rapid Eye Remote View Operator Guide Playing Back Archived Video and Data Before you can play back archived data, you must first set up an archival server and discover the sites on the archival server (see Server, page 125, and Setting Up an Archival on page 126).

  • Page 128: Creating Clips During Playback

    Archival Policies Note Playback of archived data is NOT continuous. Because the archived data is chunked into 30 minute files, playback of the data can only occur within the 30 minute data file that is currently selected. If you want to play the next 30 minutes of video, you will need to close the viewing window, click Playback again, and select the appropriate time in the Select Date and Time window.

  • Page 129: Creating A Self-Executable Clip

    Save Recorded Clip to File Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default folder for clips and stills)

  • Page 130: Creating A Rapid Clip

    Archival Policies Figure 11-10 Select Clip Type Window Start playing back some video (see on page 125). Make Playing Back Archived Data sure the only streams open are the ones you want to include in the clip. Click on the Playback toolbar. The color of the button changes to red and flashes while a clip is being created from recorded video.

  • Page 131: Customer Devices

    Customer Devices Live Data Messages from POS Hardware Hardware devices that provide messages over a serial cable, such as point-of-sale (POS) devices can be connected to a Multi-Media unit. These messages can be viewed in real time, in a data window during a live session. Figure 12-1 Selecting Data Streams Shows the Connection Icon ( Select as many...

  • Page 132: Recorded Data

    Customer Devices Live Data Feed The Paste command that is obtained by right-clicking a window that displays data cannot be used. See also on page 29. Live Video Recorded Data Messages from Hardware View can be used to record and retrieve messages from devices/systems external to the Multi-Media hardware, such as: cash registers, door access sensors, a guest registration system, and so on.

  • Page 133: Searching For Data

    Preparation Before searching for customer events: • Data devices need to be connected and assigned to a serial port on a Rapid Eye Multi-Media unit. • A View operator needs to know how to identify the rule (string of text) of the event.

  • Page 134: Finding And Listing Records Of Events

    Customer Devices Results You can use the search results to: • View video from the time of an event. • Print the details of an event. • Save the event details to a *.txt file. Finding and Listing Records of Events Select a site name on the Sites tab.

  • Page 135: Figure 12-3 Comparing Data Labels In Data And Event Sessions

    Rapid Eye Remote View Operator Guide For a quick reminder of the labels associated with serial device data, run a Search for Events session (as explained in on page 119) and click the Data Recording Event Searches tab. The data/rules are listed along with its labels. These are the same labels that are assigned to data during the Maintenance session for the serial device.

  • Page 136: Regular Expressions

    Customer Devices Regular Expressions Technical Note on Special Characters Operators who know how to use a regular expression (RE) benefit most from using the special characters in a rule. lists the special characters that can be used for Table 12-1 performing an extended search.

  • Page 137: External System Interface

    Rapid Eye Remote View Operator Guide External System Interface Discussion of an external system interface (ESI) is beyond the scope of this guide. The ESI Configuration command is available from the View menu, under Options. For information about ESI configuration, see the...
  • Page 138 Customer Devices...

  • Page 139: Scheduling

    The resolution and frame rate obtained depends on settings made by your organization’s Multi SA (see on page Event Recording for Video 59). To setup schedules, see the Rapid Eye™ Multi-Media Digital Video System Administrator Guide. Document 800-07767 Rev A 02/11...
  • Page 140 Alarms can be scheduled separately from cameras, to trigger only after office hours, and so on. How to set up scheduling is explained in the Rapid Eye™ Multi-Media Digital Video Guide. Scheduling can be used in combination with response System Administrator...

  • Page 141: Index

    Rapid Eye Remote View Operator Guide Index overview playing back data setting up server account information using ack button (acknowledge) asterisk, in regular expression action tabs audio alarm background noise about Eagle Audio acknowledging enabling simplex mode automatic clip creation on callback...
  • Page 142 norm making from live video rearm making from recorded video rearm all media limits redefine name reference redo play options replay properties reports retrieval recorded video save storage search time gap show grid viewing show mask viewing in reverse stop coarse editing, clip talk Common Operator guide...
  • Page 143 Rapid Eye Remote View Operator Guide outside world 88, higher mask overriding camera schedule Honeywell, contacting customer support preparing to receive alarms preset recording preview processing image size, initial camera window recording during site tour interval, setting recording on demand...
  • Page 144 Multi SA settings contacting Honeywell technical support motion count, see report, motion search defining alarm session user motion detection, masking defining customer events motion events timeline installing Multi software guidelines...
  • Page 145 Rapid Eye Remote View Operator Guide point-of-sale (POS) magnitudes filter POS (point-of-sale) device motion count position of camera options pre-detection, duration of video preview peak energy preset 1, PTZ, see PTZ, first preset percent preview, changing length total energy resolution...
  • Page 146 search identifying button name reference event records producing for events setup motion, see motion search size reference repeating storage report stop button results stream reusing data availibility saving data data, selecting security displaying list alarm use double-sized events, by type 99, 107, 108, list for motion search officer moving windows...
  • Page 147 Rapid Eye Remote View Operator Guide comparing deleting distributing Ultrak, KD6i restriction making undo button making during alarm universal coordinated time (UTC) making from live video unselect button making from recorded video user account 21, name reference user rights play options...
  • Page 150 Document 800-07767 – Rev A – 02/11 © 2011 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written permission from Honeywell. The information in this publication is believed to be accurate in all respects. However, Honeywell cannot assume responsibility for any consequences resulting from the use thereof.

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