Honeywell Rapid Eye Operator's Manual
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Honeywell Rapid Eye Operator's Manual

Multimedia digital dvr remote view
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TM
Rapid Eye
Multi-Media Digital
Video Recorder

Remote View

Operator Guide
Document 800-02951V3 – Rev A – 11/09

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Summary of Contents for Honeywell Rapid Eye

  • Page 1: Remote View

    Rapid Eye Multi-Media Digital Video Recorder Remote View Operator Guide Document 800-02951V3 – Rev A – 11/09...
  • Page 3 Remote View Operator Guide...
  • Page 4 Preliminary Rapid Eye V9.0 document based on K14391. For remotely connected View users. V1 Rev A 04/09 Document updated for Rapid Eye V9.0 build 10 software and for reader usability. V2 Rev A 05/09 Document updated for the RE3 Phase 2 software release. Features such as simplex audio, the virtual keyboard, archival policies and logs have all been added or updated.

  • Page 5: Table Of Contents

    Honeywell Video Analytics ........
  • Page 6 Contents Microsoft Dual View and Rapid Eye View Software ..... . . 39 Troubleshooting Video at an Operator’s PC ....... . 39 Troubleshooting Cameras in the Environment .
  • Page 7 Rapid Eye Remote View Operator Guide Report Options ......... . 66 Motion Events Timeline .
  • Page 8 REMM Clip Player Software ........104 Rapid Eye Clip Player (RCP) Software ......104 Clip Properties Reports Include Events .
  • Page 9 Rapid Eye Remote View Operator Guide Inputting Different Times and Dates ......120 Selecting Events for an Event Search .
  • Page 10 Contents...
  • Page 11 Rapid Eye Remote View Operator Guide Figures Figure 1-1 Logging-On to a Multi System ....... . . 21 Figure 1-2 On the Sites tab, Units Are Listed .
  • Page 12 Figures Figure 3-14 PAL Resolution Gauge Example....... . 58 Figure 4-1 Boost Button for Event Recording .
  • Page 13 Rapid Eye Remote View Operator Guide Figure 10-1 The Search for Events Window ....... 120 Figure 11-1 List of Archival Policies and Servers.
  • Page 14 Figures...
  • Page 15 Rapid Eye Remote View Operator Guide Tables Table 1-1 Sites Toolbar Reference ........26 Table 1-2 Commands to Open Video Analytics Sessions .
  • Page 16 Tables...

  • Page 17: About This Document

    Rapid Eye Remote View Operator Guide About This Document This document introduces the Remote View application for the Rapid Eye DVR system. It covers how to run and operate the Remote View application. This document is intended for Remote View operators and System Administrators that require Remote View functions.

  • Page 18: Warranty And Service

    Warranty and Service Subject to the terms and conditions listed on the Product warranty, during the warranty period Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid. In the event you have a problem with any Honeywell product, please call Customer Service at 1.800.796.CCTV for assistance or to request a Return Merchandise...

  • Page 19: Typographical Conventions

    Rapid Eye Remote View Operator Guide Typographical Conventions This document uses the following typographical conventions: Font What it represents Example Helvetica Keys on the keyboard Press Ctrl+C Lucida Values of editable fields that are mentioned in the body The Time from field can be set to Hours:Minutes:Seconds.

  • Page 21: Running View

    Starting View On your Microsoft Windows desktop, either double-click the shortcut to View ( or click Start, point or click to All Programs and then Rapid Eye Multi-Media. Click Rapid Eye Multi-Media View. In the logon dialog’s User ID field, enter the name of a Multi operator account (see Figure 1-1, below).

  • Page 22: The Sites Tab

    Running View The Sites Tab Figure 1-2 On the Sites tab, Units Are Listed The active action The connection icon shows some animation tab is indicated in when View connects to a Multi site the title bar of View’s window Action tabs Session pane A tree of Multi-Media...

  • Page 23: Selecting A Multi Site

    Rapid Eye Remote View Operator Guide Figure 1-3 Language Setting Selecting a Multi Site After starting View, the Sites action tab and its toolbar are displayed by default. Select a site name listed on the tab. A site is a Multi-Media unit (or an older-model Multi unit) that is connected and operational.

  • Page 24: Displaying Site Properties

    Site Properties Reference The following information displays on the Site Properties dialog: • The Site Name. The site tree in Rapid Eye View software displays this Site Name set by the Multi SA in the site’s definition, using the Admin application. •...

  • Page 25: Obtaining The Latest Site List

    Rapid Eye Remote View Operator Guide Obtaining the Latest Site List Click Refresh on the View menu or click the Refresh button ( ). The Refresh command updates: • The list of the sites and connections in your Multi-Media system.

  • Page 26: Minimizing The View Application

    Running View Figure 1-5 Hiding and Showing the Toolbar and Status Bar Minimizing the View Application When you click to minimize the View application on your desktop, View does not minimize to your taskbar as other programs would. Instead View minimizes to the System Tray on the taskbar and is represented by the View ( ) icon.

  • Page 27: Honeywell Video Analytics

    The View application displays up to four Honeywell Video Analytics (HVA) commands, on the Sites toolbar, depending on the rights of the Rapid Eye Operator’s account. These icons can only be used on Rapid Eye units that have Video Analytics activated.

  • Page 28: More About View

    Availability of LocalView on Rapid Eye V8.1 Units Offering Video Analytics On Rapid Eye v8.1 units offering Video Analytics, LocalView can only be used to change the unit’s network settings. Use the Admin and Remote View applications to monitor video and make all other configuration changes.

  • Page 29: Live Video

    Listening to Live Audio on page for more information on Rapid Eye audio options. Caution Do not use audio on a dial-up connection. Video can be corrupted by using audio over a dial-up connection. Live video can be combined with audio only on a network connection.

  • Page 30: Selecting Live Video Feeds By Camera

    Live Video Either: • A Connection dialog appears (see Figure 2-1). Select a connection, and then click OK. A tear-away player then appears, as in Figure 2-2. • A tear-away player appears in the session pane and a list of streams (cameras and other data devices) is displayed (see Figure 2-2).

  • Page 31: Tear-Away Player

    Rapid Eye Remote View Operator Guide Tear-Away Player You can drag a player window from the View window. When dragged away, an asterisk is added to the title of the tear-away player’s name. To return a tear-away player to its session pane, either: •...

  • Page 32: Toggling The Size Of A Camera Window/Data Window

    Live Video Select one or more cameras. Click OK. You may have to use the scroll bars to view the newly opened window. Toggling the Size of a Camera Window/Data Window Double-click the title bar of a camera window. The camera window quadruples in area. Its video is now a double-sized stream.

  • Page 33: Setting The Video Quality On One Camera

    Using View, on the main View menu, select Options, then click Time Reference. The Show Time Reference As dialog is displayed (see Figure 2-6). Set the time display reference to either your local time zone (LTZ), the Rapid Eye unit’s time zone (RTZ), or to Universal Coordinated Time (UTC). Click OK. Figure 2-6...

  • Page 34: Checking The Windows Date And Time On An Operator's Pc

    Live Video TIP! Customizing the time reference does not change the time on your Multi-Media unit, the timestamps on video, or the time on your PC. Only the time displayed changes (see Setting the Date in Windows for Correct Alarm Sorting on page 94).

  • Page 35: Recording Indicator On The Resolution Gauge

    Rapid Eye Remote View Operator Guide Figure 2-8 Location of the Resolution Gauge Resolution gauge Figure 2-9 Resolution Gauge for a PAL Camera During Live Sessions Large camera windows for Live sessions automatically use higher resolution Indicator of live resolution (PAL)

  • Page 36: Sizing A Live Camera Window Optimally

    The available bandwidth of the network you use to connect to the Rapid Eye unit can affect the quality of video displayed. Set the Throughput option to High for systems with high bandwidth and Low for systems with low bandwidth. Settings will be automatically adjusted for the bandwidth you have selected.

  • Page 37: Ending A Live Session

    Rapid Eye Remote View Operator Guide Ending a Live Session Close the tear-away player window or click Disconnect on the View toolbar. This also closes other sessions such as retrieval or alarm at the site. The Live indicator disappears beneath the site on the Site action tab. Ending a live session discards all video feeds. A live session also ends when you exit View.

  • Page 38: Larger Monitors And Microsoft Windows

    Live Video Larger Monitors and Microsoft Windows Figure 2-10 Microsoft Windows’ Screen Area Settings Recommended 1280 x 960 1600 x 1200 resolution settings: Green screen areas use recommended settings and fit better in the Viewing Window (see the scrolling bars below). Resolution settings that 1152 x 864 1024 x 768...

  • Page 39: Microsoft Dual View And Rapid Eye View Software

    If overtaxed, the priority of a Multi-Media unit is always to store video, audio, data and alarms. This may result in slower service to View Operators using Live sessions. If the video you are observing appears sluggish, Honeywell recommends that a Multi SA: •...

  • Page 40: Troubleshooting Cameras In The Environment

    Administrator (Multi SA) can inform you if PTZ cameras are connected to a Multi-Media unit. Recording Video and Using PTZ Moving a camera affects the video being recorded by your Rapid Eye Multi-Media unit. Before a View Operator Can Use a PTZ Camera Your Multi SA has to: •...

  • Page 41: Controlling A Ptz Camera

    Rapid Eye Remote View Operator Guide Controlling a PTZ Camera Three PTZ controls are available to make PTZ commands: a dartboard-like control, a rubber band control, and a Zonal Mode control. All three options are available while running a Live session or while using LocalView.

  • Page 42: Ptz Pull Mode And Rubber Band Control

    Live Video Temporarily and for One Session In a Live player, select a PTZ camera. In the View menu, select Options. Click the Zonal PTZ Control Mode option. • If there is no checkmark next to the option, Zonal mode is enabled and replaces the rubber band-like control (Pull Mode).

  • Page 43: Using Zonal Mode

    Rapid Eye Remote View Operator Guide Using Zonal Mode Figure 2-13 Zonal Mode Transforms the Mouse Pointer in PTZ Camera Windows Move the mouse over the PTZ camera window until the pointer changes to a numbered arrow. Click the mouse to pan or tilt in that direction.

  • Page 44: Controlling A Ptz Camera Using The Dartboard

    Live Video Click , the Enable PTZ Control button. A dartboard control appears (as in Figure 2-14). • The title bar in the dartboard control shows the name of the camera and adds PTZ (see Figure 2-14). • The PTZ tip shows what the active area of the controller does (see Figure 2-14).

  • Page 45: Choosing A Preset For A Ptz Camera

    Rapid Eye Remote View Operator Guide The Zoom, Focus, and Iris Rings • Zoom. On the dartboard, use the left side of the Zoom arc (–) to zoom out and the right side of the Zoom arc (+) to zoom in (see the Zoom arc in Figure 2-15).

  • Page 46: Ptz Tours And Ptz Vectors

    Live Video Choose a PTZ preset. The PTZ camera goes to the PTZ settings of the preset. If the camera does not move, either: • A preset has not been set for that number. • The camera is already in the preset position. •...

  • Page 47: Ptz Camera Position After A Session Closes

    Rapid Eye Remote View Operator Guide PTZ Camera Position After a Session Closes After use, a PTZ camera can be returned automatically to a set direction and zoom (see Table 2-2). A Multi SA makes the setting in a Maintenance session, on the Video tab with PTZ selected.

  • Page 48: Simultaneous Use Of Many Units By One Operator

    4, 7, 10, 13 Sessions • If ten operators open a live session on one Rapid Eye unit, an eleventh operator cannot. However, that operator can open another type of session (such as retrieval, event, data, alarm, or motion). •...

  • Page 49: Recorded Video

    Recorded Video To view recorded video, use a Retrieval session. The recorded video is stored on a unit. You can view the recordings from all cameras (or fewer). Many Multi sites can be accessed, all at once. Viewing Recorded Video Process Start by selecting a Multi site and then running a Retrieval session.

  • Page 50: Setting A Start Date And Time

    Recorded Video To obtain a video player, either: • A tear-away player appears in the session pane. A list of streams (from cameras and other data devices) is displayed (see Figure 3-1). - or - • A Connection dialog appears if there are other, optional connections to a site. Select a connection, then click OK.

  • Page 51: Searching For Events To Obtain Video

    Rapid Eye Remote View Operator Guide Figure 3-1 Setting the Starting Point of a Retrieval Session Searching for Events to Obtain Video Five Seconds of Video Preview An operator requesting video from the time of an event will obtain a five-second preview of video during an: •...

  • Page 52: Playback Speed Slider

    Recorded Video Older Units On Multi units, video starts from the start of the minute of the requested time. Playback Speed Slider Figure 3-2 The Playback Speed Slider Scanning a Recorded Video Feed Quickly Drag the speed slider to the right of its center position. The slider’s speed setting appears as a tool tip (see Figure 3-2).

  • Page 53: Reviewing Recorded Video Of An Event Seen Moments Ago

    Rapid Eye Remote View Operator Guide Reviewing Recorded Video of an Event Seen Moments Ago Set the speed slider to scan the video at a comfortable speed. Jump to a time before the event by repeatedly dragging the time jumper to the left of its center position by small amounts.

  • Page 54: Other Playback Options

    Recorded Video Figure 3-6 Report Earliest Available Video Recording A later media report occurs when a request for date or time is beyond the video storage’s limit or during a Flashing icon period when recording was off. indicates later media Power outages can temporarily stop a unit from recording.

  • Page 55: Image Options

    Rapid Eye Remote View Operator Guide Image Options Freeze. The Freeze button stops a video feed and displays a timestamp in the camera window’s title bar (see Figure 3-8). You have the option of adding milliseconds in the title bar of a frozen image. Use the Show ms on Pause or Freeze command in the Options for New Players dialog accessed from the View menu.

  • Page 56: Video Production

    Recorded Video Figure 3-11 Previewing the Printing of a Video Image Video Production The video production buttons are for clips of video (see Clips and Stills on page 97). Resolution of Recorded Video Optimal Size for Camera Windows in a Retrieval Session During a Retrieval session, an operator can size camera windows optimally for the resolution at which recording was made.

  • Page 57: Resolution Gauge For Recorded Video

    Rapid Eye Remote View Operator Guide Figure 3-12 PAL Camera Window Menu and Report Resolution Gauge for Recorded Video During a Retrieval session, a resolution gauge reports the resolution at which the recording was made (see Table 3-1 Table 3-2).

  • Page 58: Ending A Retrieval Session

    Recorded Video The resolution gauge of recorded video may change if: • A View Operator boosted the recording settings during a Live session. • A Response schedule is in use, to automatically boost recording settings when events occur. A response schedule is preset by your organization’s Multi SA. The back and forth on a gauge is shown for PAL in Figure 3-14.

  • Page 59: Event Recording For Video

    Multi-Media units to record video at higher rates, resolution and quality. Consult your Multi SA to find out if the settings for event recording are higher than those for continuous recording. To set up event recording, see the Rapid Eye™ Multi-Media Digital Video System Administrator Guide.

  • Page 60: Overriding Scheduling

    Event Recording for Video Select another camera window. Click . The timer is reset to five minutes an starts counting down for both cameras. Repeat steps 3 and 4 for as many cameras as needed. The timer counts down for all boosted cameras.

  • Page 61: Searching For Motion

    Searching for Motion The recording of motion data is enabled by default. If a Motion session is unavailable, check with your organization’s Multi SA. Figure 5-1 Motion Button Starting a Motion Session Figure 5-2 Online Reminder of the Next Step When Searching for Motion Reminder of what Select a stream from to do next in a...

  • Page 62: Preparing A Motion Search

    Searching for Motion Contextual Help When Searching for Motion A reminder of the next step that you need to take is displayed near the upper-right corner of the Search for Motion window (see Figure 5-2). Preparing a Motion Search Figure 5-3 Steps to Prepare a Search for Motion Start a motion session and click the Stream drop-down arrow to display a list of the site’s cameras.

  • Page 63: Obtaining The Time Offset Of Later Media

    Rapid Eye Remote View Operator Guide Figure 5-4 Report When Requesting Video and None is Available Later media is indicated by the flashing icon (above). Click the icon for a report. TIP! When a power outage temporarily stops a unit from recording, a gap is produced in the video archive.

  • Page 64: Focusing A Motion Search On An Area Of Video

    Searching for Motion Show / Hide mask and Enable / Disable mask edit ( ). Toggle this option to search for motion using either a partial area (mask), or the full area of a video image. When enabled, only the areas that you have masked are searched for motion (see Figure 5-6).

  • Page 65: Excluding An Area From A Search

    Rapid Eye Remote View Operator Guide Global Masking Commands Show Mask. Displays/hides where the search for motion occurs. When masks are hidden, the entire area of the video is searched. Show Grid. Toggle to display a grid overlay, to help select the area(s) used to search for motion.

  • Page 66: Search Report

    Searching for Motion Search Report After preparing a motion search (see Preparing a Motion Search on page 62), and using the optional motion options, click Search. A motion search report (Figure 5-7) is produced. Figure 5-7 Motion Search Report Results, the number of times that motion was found.

  • Page 67: Motion Events Timeline

    Rapid Eye Remote View Operator Guide Example To obtain a report of only the highest magnitudes, say from 90% to 100%, click in the From box and then enter 90. The report is updated for magnitudes of 90% or higher.

  • Page 68: Figure 5-9 Effect Of Zoom Button On The Selection Of List Items

    Searching for Motion Figure 5-9 Effect of Zoom Button on the Selection of List Items Selection before zooming Reminder of the span of the zoomed-in selection. Magnitudes of motion Zoomed-in view of above selection Trim The Trim button works after the View operator has zoomed into the density chart. You can then trim the list, showing only the selected items.

  • Page 69: Obtaining Video After Performing A Motion Search

    Rapid Eye Remote View Operator Guide Obtaining Video After Performing a Motion Search In the motion search report, do one of the following: • Double-click a list item. The video excerpt plays in the working frame of the Search for Motion window.

  • Page 70: Optimizing The Time Spent Watching Video

    Searching for Motion Optimizing the Time Spent Watching Video After obtaining a motion search report, double-click a list item or a bar in the density chart. The video excerpt plays in the working frame. Click on the Motion Search toolbar. Video speeds up through the minutes of pre-detection video, then slows to normal speed (1x) a few seconds before motion is detected, and remains at normal speed.

  • Page 71: Opting For Many Cameras In A Retrieval Session

    Rapid Eye Remote View Operator Guide Opting for Many Cameras in a Retrieval Session To view video from many cameras, at the time that the motion was detected, a Retrieval session can be started from a Motion Search session. Viewing Video in a Retrieval Session Select one or many items in the Motion Search report.

  • Page 72: False Positive Reports

    Searching for Motion False Positive Reports Motion search can be triggered by changes in lighting or movement outside of an area of interest. Flashing Lights and False Positives A computer monitor can also be a source of false positives. To unmask it or a flashing light from a search for motion, see Figure 5-14.

  • Page 73: Using Highlighting

    Rapid Eye Remote View Operator Guide Figure 5-15 Masking the Entrance or Exit to a Parking Lot Motion is ignored on parts of the image where no masking is used, such as this road. Lot entrance is A detection mask is added to masked to detect the working frame’s boundary...

  • Page 74: Enabling Or Disabling The Highlighting Of Motion

    Searching for Motion Enabling or Disabling the Highlighting of Motion After preparing a motion search (see Preparing a Motion Search on page 62) and obtaining search results (see Search Report on page 66), view video from a result. Click the Motion Highlight button ( ) to toggle highlighting on and off.

  • Page 75: Saving And Repeating A Motion Search

    Rapid Eye Remote View Operator Guide Saving and Repeating a Motion Search You have the option of saving all preparation settings by clicking Save Cfg (save the configuration settings). A dialog appears for saving the information as a computer file.
  • Page 76 Searching for Motion...

  • Page 77: Alarms From Events

    Alarms from Events About Alarms Figure 6-1 A Unit Can Respond to Events by Sending Alarms A Rapid Eye unit detects an event and sends an The alarm station alarm to the rings when an alarm station. alarm is sent from...

  • Page 78: Alarm Notification

    Alarms from Events Alarm Notification When an alarm reaches a View operator’s PC, the alarm bell icon in View appears to vibrate (see Figure 6-2) and the PC produces a beeping sound. Figure 6-2 The Alarm Bell Icon in View Software The alarm icon vibrates when an alarm reaches a View operator’s PC.

  • Page 79: Customizing Alarm Handling

    Rapid Eye Remote View Operator Guide Customizing Alarm Handling Open the View menu, select Options and then click Alarm Handling to display the Alarm Handling Options dialog box. Select your options, as needed. Click OK (see Figure 6-4). Options for alarms can be customized as described below.

  • Page 80: Ignoring Alarms From Other Sites While Monitoring A Site

    The Set Limit of Callbacks to [ n ] and Accept Alarm Callbacks options have no effect if: • A PC is not designated as a Multi-Media alarm station. See the Rapid Eye™ Multi-Media Digital Video System Administrator Guide, to set up a Multi-Media alarm station.

  • Page 81: Right For Operator To Receive And Process Alarms

    Rapid Eye units with the automatic rearm feature support automatically rearming Input Activated and Motion alarms from a Rapid Eye Unit. Alarms are automatically rearmed once the automatic clip creation is completed. If the View application is shut down before...

  • Page 82: Figure 6-6 Alarm Handling Options

    Please note that: • When the Rapid Eye software is installed and started for the first time, it does not have any information about the alarms that are not rearmed. Therefore automatically rearming alarms will not be supported on the initial startup. After the application has been running and alarm callbacks are received, it maintains information about the status of the alarms (Rearmed / Not Rearmed).

  • Page 83: Alarm Callbacks

    Alarm Stations will be notified in the sequence that you setup (see Cascading Alarm Stations in the Rapid Eye™ Multi-Media Digital Video System Administrator Guide). • If an Alarm session is kept open in the Remote View application in any of the user PCs, then the Alarms are reported in the Alarm session only, rather than to Alarm Callback stations.

  • Page 84: Live Alarmed Session

    Embed into View (remove from toolbar full-screen) can be restored Rapid Eye Multi-Media minimize/maximize button on Microsoft Windows toolbar When an Alarm is Triggered If an operator is connected to the Multi site sending the alarm, a Live Alarmed session takes up the entire PC screen.

  • Page 85: Retrieving Video Recorded At The Time Of An Alarm

    Rapid Eye Remote View Operator Guide Retrieving Video Recorded at the Time of an Alarm Select the Launch a Retrieval on Selection from Alarm List option as explained in Customizing Alarm Handling on page 79. This makes a checkmark appear next to the...

  • Page 86: Alarm Session

    Alarms from Events Alarm Session Depending on your selection of alarm handling options, a live alarm session may be disabled. You can use an alarm session to see the list of alarms and/or acknowledged alarms at a site. You can run an alarm session even if no alarms are set or ringing. A red square around a site’s connection icon indicates that a site is sending alarms.

  • Page 87: Acknowledging Alarms Automatically

    Rapid Eye Remote View Operator Guide Select an alarm. A red, octagonal, status icon ( ) identifies unacknowledged alarms (see Figure 6-8). To acknowledge the alarm, click ACK (acknowledge). Its icon changes from red to blue, and takes its chronological place in the acknowledged part of the list. If other alarms remain unacknowledged, an alarm may keep ringing.

  • Page 88: Event Video Options

    Alarms from Events Rearming an Alarm in an Alarm Session Start or switch to an alarm session. Select an alarm. A red, octagonal, status icon ( ) identifies unacknowledged alarms. A blue icon identifies acknowledged alarms. Click REARM ALL. TIP! Clicking REARM ALL resets all alarms, acknowledged or not.

  • Page 89: Go Live

    Rapid Eye Remote View Operator Guide Figure 6-9 Retrieval Session Started from an Alarm Session When an operator starts a Retrieval session from an Alarm session, text about the alarm is repeated in an item box. Go Live Live video can be effective when an event is still in progress. Either: •...

  • Page 90: Controlling An Onsite Device Output

    Like other Multi features, use of outputs to control onsite devices is optional. Ask your Multi SA if such devices are connected to the Rapid Eye Multi-Media unit(s) in your system. You can use outputs to remotely control onsite devices such as lights, sirens, or gates before, during, or after an alarm.

  • Page 91: Peephole Access Control

    Rapid Eye Remote View Operator Guide The Multi SA sets the Multi-Media unit’s input connected to the doorbell, to trigger an alarm and sets up the site’s Multi-Media unit to call an alarm station. The Run Live Alarm Session on Alarm option can be disabled, as needed.

  • Page 92: Event Authority

    Alarms from Events Sources of Events • Outside World event. Events triggered by sensors connected to a unit, such as motion detection or Tamper Detection for cameras. • Customer-Device event. Messages from a cash register, card swipe and so on, that can be sent to a Multi-Media unit.

  • Page 93: Reading The Alarm Log

    Rapid Eye Remote View Operator Guide Video from a Tamper Detection Event After cameras have been tampered with during an event, video may not be available. Reading the Alarm Log The Alarm Log displays all alarms at all units and their state, whether new, acknowledged or rearmed.

  • Page 94: Reporting The Earliest/Latest Alarms In The Log

    Microsoft Windows. Alarm Station Your Multi SA can configure a Rapid Eye Multi-Media unit to call a specific PC when an alarm is triggered by an event. Such a PC is then a Multi Alarm Station. A Multi Alarm Station can be more effective than running many alarm sessions in sequence (a polling method), especially on Multi systems that use dial-up connections.

  • Page 95: Alarm Station Vs. Alarm Session

    Rapid Eye Remote View Operator Guide Alarm Station vs. Alarm Session Your organization’s Multi SA sets Multi-Media sites to call/callback Multi alarm stations. Critical sites should be setup this way to ensure that alarms reach your alarm station, even if no alarm session is in progress. For example, callbacks are effective for: •...
  • Page 96 Alarms from Events...

  • Page 97: Clips And Stills

    Clips and Stills Making Clips A clip is a copy of video, audio or data. A clip is made during a live session or a retrieval session. Clips are listed on the Clips tab (see Figure 7-1). Figure 7-1 The Clips Tab in View Software View’s title bar reports that the Clips tab is...

  • Page 98: Making A Clip Of Live Video

    Session, page 37). Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default folder for clips and stills) prevents the deletion of View system files.

  • Page 99: Clip Name Reference

    Rapid Eye Remote View Operator Guide Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default folder for clips and stills) prevents the deletion of View system files.

  • Page 100: Customizing The Storage Of Clips And Stills

    The REM File in the Type column means the clip was made using Rapid Eye Multi-Media. Caution Store stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default...

  • Page 101: Viewing A Clip

    Rapid Eye Remote View Operator Guide Viewing a Clip Figure 7-3 List of Clips on the Clips Tab Click the Clips tab in the View window. To view the clip, do one of the following: • Double-click its name on the Clips tab.

  • Page 102: Coarse Editing

    Clips and Stills Coarse Editing Comparing Events by Making a Clip with a Jump While making a clip from recorded video and after clicking on the Playback toolbar, you have the option of using the Go to command ( ) to jump to a past or future time. This option is useful for comparing two events within the same clip.

  • Page 103: Distributing A Clip

    To produce a clip using LocalView and the DVD drive on a Multi-Media DSP unit, refer to LocalView’s context-sensitive Help. See Table 7-2 for supported media. When burning a clip onsite, a Rapid Eye Clip Player is automatically included on the disk (see Rapid Eye Clip Player (RCP) Software on page 104).

  • Page 104: Clip Players

    Rapid Eye Clip Player (RCP) Software When a Multi-Media unit is used to make or copy clips to DVD onsite, Rapid Eye Clip Player software is also copied to the DVD. On a PC running Microsoft Windows, the Rapid Eye Clip Player runs automatically when the DVD is inserted in the DVD drive.

  • Page 105: Clip Properties Reports Include Events

    Rapid Eye Remote View Operator Guide Clip Properties Reports Include Events If Multi-Media events such as motion and so on are part of a clip, their number is included in the Clip Properties report (see Figure 7-4). Figure 7-4 Clip Properties Report...

  • Page 106: Producing Bitmaps Of A Live Camera Feed

    Clip on page 101). Caution Honeywell recommends that when producing bitmaps for more than a few seconds, the operator keeps an eye on the PC’s hard disk. Bitmap production can quickly fill up a PC’s storage. Handouts for Users and Non-Users of Rapid Eye You can distribute stills of video as computer files.

  • Page 107: Still Image Name Reference

    (saved as a still) could be: Main Unit A_South stairwell_LTZ_20090116_141626_00000084.bmp The name’s parts are defined in Table 7-3. TIP! You have the option of renaming stills. Honeywell recommends leaving the file extension as .bmp. Table 7-3 Name Format for Still Images Example Meaning...

  • Page 108: Still Size Reference

    Clips and Stills Still Size Reference The size of Multi-Media stills gets bigger with higher resolution. For the meaning of resolution gauge readings and resolution settings, see Resolution Gauge and Recording Indicator for Live Video on page 34. Table 7-4 Size of Still Images as a Function of Resolution Resolution (Pixel x Pixel) Bitmap Size (KB)

  • Page 109: Audio

    Setting Up on page 111. Hardware View operators need a sound card in their PC to hear sound from the Rapid Eye site, to send sound to it and to have the audio toolbar (shown in Figure 8-1) appear in the session pane.

  • Page 110: Listening To Live Audio

    Audio Listening to Live Audio To listen to a Multi site, click the Channel 1: Listen button on the audio toolbar, the Channel 2: Listen button or both (see Figure 8-1). Figure 8-1 Audio Toolbar Channel 1 peak / talk / Channel 2 meter listen (PTL) meter and buttons...

  • Page 111: Recorded Audio

    Audio setup is performed during a Maintenance session. Microphones, speakers, and so on are needed for audio, both at the operator’s station and at the Multi-Media site. For audio setup procedures, see the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide, and the Rapid Eye™ Multi-Media Digital Video System Administrator Guide.

  • Page 112: Testing Recording

    Using the Simplex Audio Feature The Simplex Audio feature allows the Rapid Eye View operator to communicate in a uni-directional way (that is, the user can either Talk or Listen to audio at any time but CANNOT do both simultaneously).

  • Page 113: Enabling Simplex Audio

    Rapid Eye Remote View Operator Guide Enabling Simplex Audio The simplex audio mode can be enabled/disabled from the New Players Options window in the View application. Select the View menu Options New Players window. By default, the Simplex Audio mode will be enabled (checked).

  • Page 114: Switching Audio Modes

    Audio Switching Audio Modes To switch from Simplex mode to Duplex mode or vice versa: In the Rapid Eye View application, close any open Live windows. Select the View menu Options New Players window. Check/Uncheck the Simplex Audio Mode option (see Figure 8-3).

  • Page 115: Watching Site Tours

    Site Tour acts like a security guard, electronically visiting sites in a sequential order. Once each site has been configured in the Rapid Eye / Multi Admin software to be part of the Site Tour, you can connect and view the images on all available cameras at each of the sites in the list.

  • Page 116: Managing A Tour

    Watching Site Tours Figure 9-2 Samples of Site Tours in List Click beside the tour name to display the sequence of the sites that will be toured. Click beside the tour name to collapse the branch. Figure 9-3 Site Tour Information Displayed in Title Bar Select a tour on the tab and do one of the following: •...

  • Page 117: Site Tour Properties

    Rapid Eye Remote View Operator Guide Site Tour Properties You can display properties of the site tour such as the sites to be visited and the duration of each visit. These properties reflect the site tour settings made using the Admin application.

  • Page 118: Resuming A Site Tour

    Watching Site Tours Resuming a Site Tour While suspending a site tour, click in the Player Window toolbar or select Resume Tour in the File menu to continue the tour. The current site tour resumes for the remaining time as displayed in the Title Bar before the next site configured in the tour is displayed. Ending a Site Tour Close the Site Tour window.

  • Page 119: Event Searches

    Before you can search for the record(s) of an event, you or your Multi SA needs to set the event to be logged, prior to an event’s occurrence. Afterwards, a log entry is made on the Rapid Eye unit each time that event occurs. Searching for Event Records...

  • Page 120: Inputting Different Times And Dates

    Event Searches Figure 10-1 The Search for Events Window Inputting Different Times and Dates Click on the part of the time that you want to change and either: ← → ↑ ↓ • Press to move the cursor to the next field. Press increase/decrease the value.

  • Page 121: Selecting Events For An Event Search

    Rapid Eye Remote View Operator Guide Selecting Events for an Event Search Table 10-1 Searchable Events Events Session Session Connects Session Rejections Session Disconnects System Run-Time Failure Self Restart Reboot No Video Recording Time Server unusable Storage Devices Missing No time synchronization in 24 hours Excessive system clock drift S.M.A.R.T.

  • Page 122: Data Recording As An Event

    Event Searches Data Recording As an Event You can search for data recording rules for customer devices as you would other events. However, there are no checkboxes for data recording rules. You have to click on a rule, to find instances of it. See Searching for Data on page for another utility used to search...

  • Page 123: Archival Policies

    Caution Do not turn the Rapid Eye unit off when archiving is in progress. This may result in archiving errors and the application may not behave as expected.

  • Page 124: Figure 11-1 List Of Archival Policies And Servers

    To view the details of a Policy, select it and click Properties ( Figure 11-2 Archival Policy Properties Select an Archival Policy and click Run ( ). The Archiving progress bar appears (see Figure 11-3). Note Archiving will not occur if the Rapid Eye site or archival server are not accessible.

  • Page 125: Playing Back Archived Data

    Setting Up an Archival Server See the Rapid Eye™ Multi-Media Digital Video System Administrator Guide, for more information on setting up Archival policies and Archival servers. Right-click in the Archival Server tab of the Admin application.

  • Page 126: Discovering Sites On The Archival Server

    Archival Policies Enter a name for the server in the Share Name field (see Figure 11-4). Click the browse button ( ) to select a Server Location. Figure 11-4 Add Archival Server Window Note The Server Location can be a local folder or a network share path. Data will backup to the working directory (location where the application is installed) by default if the server location is not accessible.

  • Page 127: Playing Back Archived Video And Data

    Rapid Eye Remote View Operator Guide Playing Back Archived Video and Data Before you can play back archived data, you must first set up an archival server and discover the sites on the archival server (see Setting Up an Archival...

  • Page 128: Creating Clips During Playback

    Archival Policies Figure 11-8 Archival Playback Options and Controls Note Playback of archived data is NOT continuous. Because the archived data is chunked into 30 minute files, playback of the data can only occur within the 30 minute data file that is currently selected. If you want to play the next 30 minutes of video, you will need to close the viewing window, click Playback again, and select the appropriate time in the Select Date and Time window.

  • Page 129: Creating A Self-Executable Clip

    Save Recorded Clip to File Caution Honeywell recommends storing stills and clips in their own folder. Clips and stills can be erased routinely after use, making it easy to erase other files by mistake. Storing clips and stills in a folder other than View’s application folder (the default folder for clips and stills)

  • Page 130: Creating A Rapid Clip

    Archival Policies Figure 11-10 Select Clip Type Window Start playing back some video (see Playing Back Archived Data on page 125). Make sure the only streams open are the ones you want to include in the clip. Click on the Playback toolbar. The color of the button changes to red and flashes while a clip is being created from recorded video.

  • Page 131: Customer Devices

    Customer Devices Live Data Messages from POS Hardware Hardware devices that provide messages over a serial cable, such as point-of-sale (POS) devices can be connected to a Multi-Media unit. These messages can be viewed in real time, in a data window during a live session. Figure 12-1 Selecting Data Streams Shows the Connection Icon ( Select as many...

  • Page 132: Recorded Data

    Customer Devices Live Data Feed The Paste command that is obtained by right-clicking a window that displays data cannot be used. See also Live Video on page 29. Recorded Data Messages from Hardware View can be used to record and retrieve messages from non-Multi hardware devices/systems such as: cash registers, door access sensors, a guest registration system, and so on.

  • Page 133: Searching For Data

    Before searching for customer events: • Data devices need to be connected and assigned to a serial port on a Rapid Eye unit. • A View operator needs to know how to identify the rule (string of text) of the event.

  • Page 134: Finding And Listing Records Of Events

    Customer Devices Results You can use the search results to: • View video from the time of an event. • Print the details of an event. • Save the event details to a *.txt file. Finding and Listing Records of Events Select a site name on the Sites tab.

  • Page 135: Matching Data To Labels

    Rapid Eye Remote View Operator Guide Matching Data to Labels The labels associated to serial device data can also be viewed in an Event session. For a quick reminder of the labels associated with serial device data, run a Search for...

  • Page 136: Regular Expressions

    Customer Devices Regular Expressions Technical Note on Special Characters Operators who know how to use a regular expression (RE) benefit most from using the special characters in a rule. Table 12-1 lists the special characters that can be used for performing an extended search.

  • Page 137: External System Interface

    Rapid Eye Remote View Operator Guide External System Interface Discussion of an external system interface (ESI) is beyond the scope of this guide. The ESI Configuration command is available from the View menu, under Options. For information about ESI configuration, see the...
  • Page 138 Customer Devices...

  • Page 139: Scheduling

    The resolution and frame rate obtained depends on settings made by your organization’s Multi SA (see Event Recording for Video on page 59). To setup schedules, see the Rapid Eye™ Multi-Media Digital Video System Administrator Guide. Document 800-02951V3 Rev A 11/09...
  • Page 140 Alarms can be scheduled separately from cameras, to trigger only after office hours, and so on. How to set up scheduling is explained in the Rapid Eye™ Multi-Media Digital Video System Administrator Guide. Scheduling can be used in combination with response...

  • Page 141: Index

    Rapid Eye Remote View Operator Guide Index alarm bell, and audio interference archival policies creating a clip from account information overview ack button (acknowledge) playing back data action tabs setting up server alarm using about asterisk, in regular expression acknowledging...
  • Page 142 go to burning at site hide grid clip players hide mask coarse editing invert mask comparing mins pre definition motion highlighting deleting next image distributing norm go to command rearm list of rearm all making redefine making from live video redo making from recorded video replay...
  • Page 143 Rapid Eye Remote View Operator Guide alarm, deferred report first preset, PTZ alarm, immediate report authority boosting recording customer, defining go to command customer-device 88, go to time, see retrieval session, go to time data recording GPO (general purpose output), see output...
  • Page 144 Multi SA motion detection, masking contacting Honeywell technical support motion events timeline defining alarm session user motion highlighting defining customer events button installing Multi software guidelines...
  • Page 145 Rapid Eye Remote View Operator Guide index reference information quick search, for multi site next image button noise alarm bell loud alarm norm (normal appearance of frequency chart) button real estate, session pane rearm button recorded data feed messages operator, time limit at site 25,...
  • Page 146 starting show grid used for motion search excerpts button video search for motion command video from time of alarm show mask RTZ (unit’s remote time zone) button rules search for motion command customer device simplex audio mode data recording site name, in LocalView software listed site name, in View software special characters...
  • Page 147 Rapid Eye Remote View Operator Guide quality settings resolution gauge retrieval from alarm tabs, main retrieval session talk button retrieving from alarm talking to a site, see audio selecting feeds tamper detection smoothing alarm delay unit, serial port blind Video Analytics 27,...
  • Page 150 Document 800-02951V3 – Rev A – 11/09 © 2009 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written permission from Honeywell. The information in this publication is believed to be accurate in all respects. However, Honeywell cannot assume responsibility for any consequences resulting from the use thereof.

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