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Brother MFC-4800 User Manual

Brother fax machine user manual
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  Summary of Contents for Brother MFC-4800

  • Page 1 FAX-2800 FAX-2900 FAX-3800 MFC-4800 ®...
  • Page 2 Place of Purchase: * The serial number is on the back of the unit. Retain this Owner’s Manual with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. ©1996-2001 Brother Industries, Ltd.
  • Page 3: Brother Numbers

    Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
  • Page 4: Ordering Accessories And Supplies

    FAX/MFC. Calls must be made from within that country. For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother.
  • Page 5: Compilation And Publication Notice

    OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 What Brother will do: Brother (or its Authorized evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother (or its Authorized Service Center) will repair or Brother’s Product with a product that performs the same functions and performs as well as the original Product.
  • Page 7 BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period your Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale).
  • Page 8 In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.
  • Page 9: Quick Reference Guide

    Quick Reference Guide Sending Faxes Automatic Transmission Place the original face down in the ADF. Enter the fax number using One Touch (FAX models only), Speed Dial, Search or the dial pad. Press Fax Start. Sending a Cover Page Place the original face down in the ADF.
  • Page 10: Storing Numbers

    Use the dial pad to enter the number of copies you want. Press Copy. Brother fax-back system : In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 Brother Global Web Site : Frequently Asked Questions (FAQs) Brother Accessories & Supplies: In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax)
  • Page 11 Click On-Line Documentation. Click the documentation you want to read. If this window does not appear, use Windows Note program from the root directory of the Brother CD-ROM. To View On-Line Documentation (For Macintosh Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive.
  • Page 12 How to Access Brother Support (For MFC-4800 Only) (For Windows You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers. • Click Brother Support on the main menu.
  • Page 13: Table Of Contents

    Table of Contents Introduction ... 1-1 Using This Manual ... 1-1 Finding Information... 1-1 Conventions Used in this Manual... 1-1 Test Sheet Procedure and Product Registration (For USA Only) ... 1-2 To Complete Your MFC-4800 Registration On-Line (For MFC-4800 Only): ... 1-2 FAX-2800, FAX-2900 and FAX-3800 Control Panel Overview...
  • Page 14 Converting Telephone Wall Outlets ... 2-12 Installing FAX/MFC, External Two-Line TAD and Multi-Line Connections (PBX) ... 2-13 If You Are Installing the FAX/MFC to Custom Features on Your Phone Line... 2-14 On-Screen Programming... 3-1 User-Friendly Programming... 3-1 Menu Selection Table... 3-1 Alternating Displays ...
  • Page 15 Setting the F/T Ring Time (For FAX/TEL Mode Only)... 5-3 Easy Receive ... 5-3 Printing a Reduced Incoming Fax (Auto Reduction) ... 5-4 Setting the Print Density... 5-4 Advanced Receiving Operations... 5-5 Operation from Extension Telephones... 5-5 For FAX/TEL Mode Only ... 5-5 Changing the Remote Codes...
  • Page 16 Custom Features ... 8-1 Distinctive Ring... 8-1 What Does Your Telephone Company’s What Does Brother’s “Distinctive Ring” Do? ... 8-1 Do You Have Voice Mail?... 8-2 Before You Choose the Ring Pattern to Register ... 8-2 VERY IMPORTANT ... 8-3 Registering the Distinctive Ring Pattern...
  • Page 17 Disclaimer ... 8-6 Remote Fax Options... 9-1 Fax Forwarding/Paging ... 9-1 Programming a Fax Forwarding Number... 9-1 Programming Your Pager Number... 9-1 Setting Fax Storage ... 9-2 Backup Print ... 9-2 Changing the Remote Retrieval Access Code... 9-3 Remote Retrieval... 9-3 Using the Remote Retrieval Access Code...
  • Page 18 Important Information ... 12-1 Standard Telephone and FCC Notices ... 12-1 Laser Safety... 12-2 FDA Regulations... 12-2 Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)... 12-3 Important... 12-3 Industry Canada Compliance Statement ... 12-4 Important—About the Interface Cable Warranty...
  • Page 19 Electrical and Environment ... S-3 Parallel Interface... S-4 USB (Universal Serial Bus) Interface ... S-4 Index ...I-1 Remote Retrieval Access Card... R-1 xvii...
  • Page 20: Introduction

    Introduction Using This Manual Thank you for purchasing a Brother fax machine or multi-function center (FAX/ MFC). This FAX/MFC has been designed to be simple to use, with LCD screen prompts to guide you through programming your MFC. However, you can use your FAX/MFC to its fullest potential by taking a few minutes to read this manual.
  • Page 21: Test Sheet Procedure And Product Registration

    (For USA Only) After programming your Station ID, please fill out the TEST SHEET included with your FAX/MFC, and then fax it to Brother's Automated Fax Response System as your first transmission. This will verify that your MFC is properly installed.
  • Page 22: Fax-2800, Fax-2900 And Fax-3800 Control Panel Overview

    FAX-2800, FAX-2900 and FAX-3800 Control Panel Overview Liquid Crystal Display (LCD) The LCD displays messages to help you set up and operate your FAX. Shift Accesses the second number stored on each One Touch key (5-8). One Touch Keys: These 4 keys give you instant access to 8 previously stored auto dial numbers.
  • Page 23 Fax Keys: Receive Mode Use to select how the FAX will handle incoming calls. Fax Resolution Sets the resolution when you send a fax. Fax Start Starts an operation, such as sending a fax. Navigation Keys: Menu/Set Lets you access the Menu and Programming mode and stores your settings in the FAX.
  • Page 24: Mfc-4800 Control Panel Overview

    MFC-4800 Control Panel Overview Liquid Crystal Display (LCD) The LCD displays messages to help you set up and operate your MFC. Reports Accesses the Reports menu so you can select a report to print: Help List, Auto Dial, Fax Activity, Transmission Verification and User Settings.
  • Page 25: Fax Keys

    Dial Pad Use to dial phone and fax numbers and as a keyboard for entering information into the MFC. (For Canada Only): The # key lets you switch the dialing type during a telephone call from PULSE Hold Lets you place telephone calls on hold. Search/Speed Dial Lets you look up numbers stored in the dialing memory.
  • Page 26: About Fax Machines

    FAX/MFC is set to answer after four, your Voice Mail will keep your FAX/ MFC from receiving faxes. If you set Voice Mail and the Brother FAX/MFC to answer at the same number of rings, there is no way of knowing which one will answer first.
  • Page 27: Ecm (Error Correction Mode)

    The receiving fax responds with fax receiving tones—loud, chirping sounds. A receiving fax chirps for about 60 seconds over the phone line, and the LCD shows . If your FAX/MFC is set to the FAX mode, it will answer RECEIVING every call automatically with fax receiving tones.
  • Page 28 1 - 9 I N T R O D U C T I O N...
  • Page 29: Assembly And Connections

    (With free Starter Toner Cartridge-up to 1,000 pages) If an item is missing, call Brother Customer Service at 1-800-284-4329 (in Note USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.
  • Page 30: Choosing A Location

    Choosing a Location Place your FAX/MFC on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the FAX/MFC near a telephone jack and a standard, grounded power outlet. Make sure nothing blocks the flow of air from the fan on the right side of the FAX/MFC.
  • Page 31: Assembly

    Assembly Installing the Drum Unit Assembly (with Toner Cartridge) Unpack the drum unit assembly, including the toner cartridge, and gently rock it from side to side five or six times to distribute the toner evenly inside the cartridge. To prevent damage to the drum, do NOT expose it to light for longer than a few minutes.
  • Page 32 Open the top cover of the FAX/MFC. Holding the drum unit by its handles, insert it into the FAX/MFC. Close the top cover. 2 - 4 A S S E M B L Y A N D C O N N E C T I O N S...
  • Page 33: Setting Up The Fax/Mfc

    Setting Up the FAX/MFC Follow the instructions below to connect the handset, power cord, and telephone line. Connect the Handset. Connect the curled handset cord to the bottom of the handset and the left side of the FAX/MFC. Connect the power cord. WARNING This FAX/MFC must be grounded using a three-prong plug.
  • Page 34 Attach the plastic document and paper supports to the multi-purpose sheet feeder. Pull out the paper tray and the extension. If your paper size is Letter or A4, unfold the paper stopper by pulling it toward you. 2 - 6 A S S E M B L Y A N D C O N N E C T I O N S (For legal paper) (For A4 or letter paper)
  • Page 35: Loading Paper

    Loading Paper Adjust the guides to the position for the paper size you are using. Fan the paper well. Push down the paper lever. Load the paper (with the lever down). Make sure the print side is toward the fax machine and the paper level is stacked below the paper mark.
  • Page 36: Paper Capacity Of Multi-Purpose Sheet Feeder

    Paper Capacity of Multi-purpose Sheet Feeder Multi-purpose Sheet Feeder: Up to 0.87 inch (22 mm) in height (up to the mark) Approx. 200 sheets of 20 lb. (75 g/m ) or 50 sheets of 42 lb. (158 g/m envelopes Output Tray: Approx.
  • Page 37: Connecting An External Telephone

    If You Do Not Subscribe to Distinctive Ring Service: You must plug your TAD into the EXT. jack of your Brother machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the phone line.
  • Page 38: Connections

    Do not connect a TAD elsewhere on the same phone line (unless you have the Distinctive Ring service). Connections The external TAD must be plugged into the left side of the FAX/MFC, into the jack labeled EXT. Your FAX/MFC cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).
  • Page 39: Outgoing Message (Ogm) On External Tad

    Outgoing Message (OGM) on External TAD Timing is important in recording this message. Record 5 seconds of silence at the beginning of your message. (This allows your FAX/MFC time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds.
  • Page 40: Converting Telephone Wall Outlets

    Converting Telephone Wall Outlets There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.
  • Page 41: Multi-Line Connections (Pbx)

    Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT.jack on the left side of the FAX/MFC. Triplex Adapter External Two Line TAD You can keep two-line telephones on other wall outlets as always.
  • Page 42: Custom Features On Your Phone Line

    Custom Features on Your Phone Line If you have Voice Mail, Caller ID, Call Waiting, Call Waiting/Caller ID, RingMaster, an answering service, an alarm system or other custom features on one phone line, it may create a problem with the operation of your MFC. (See , page 13-9.) I have difficulty with custom features on a single line.
  • Page 43: On-Screen Programming

    On-Screen Programming User-Friendly Programming We have designed your FAX/MFC with on-screen programming using navigation keys. User-friendly programming helps you take full advantage of all the menu selections your FAX/MFC has to offer. Since your programming is done on the LCD, we created step-by-step on-screen prompts to help you program your FAX/MFC.
  • Page 44: Navigation Keys

    Navigation Keys You can access the menu mode by pressing Menu/Set. When you enter the Menu, the LCD scrolls: Press 1 for General Setup Menu—OR— Press 2 for Fax Menu—OR— Press 3 for Copy Menu—OR— You can scroll more quickly through the each menu level by pressing then set an option by pressing Menu/Set when that option appears on the LCD.
  • Page 45 To access the menu, press Main Menu Submenu 1. GENERAL 1. PAPER SIZE SETUP 2. DATE/TIME 3. STATION ID 4. VOLUME Menu/Set. to accept Menu Options Selections LETTER — LEGAL — — — — 1. RING HIGH 2. BEEPER HIGH 3.
  • Page 46 To access the menu, press Main Menu Submenu 1. GENERAL 5. AUTO SETUP DAYLIGHT (Continued) 6. TONER SAVE 7. SLEEP MODE 8. TONE/ PULSE (Canada Only) 9. LOCAL LANGUAGE (Canada Only) 2. FAX 1. SETUP RECEIVE 3 - 4 O N - S C R E E N P R O G R A M M I N G Menu/Set.
  • Page 47 To access the menu, press Main Menu Submenu 2. FAX 1. SETUP (Continued) RECEIVE (Continued) 2. SETUP SEND Menu/Set. to accept Menu Options Selections 6. PRINT DENSITY 7. POLLING 1. CONTRAST AUTO S.LIGHT S.DARK 2. FAX STANDARD RESOLUTION FINE S.FINE PHOTO 3.
  • Page 48 To access the menu, press Main Menu Submenu 2. FAX 2. SETUP (Continued) SEND (Continued) 3. SET AUTO DIAL 4. SETUP REPORTS 5. REMOTE FAX OPT 3 - 6 O N - S C R E E N P R O G R A M M I N G Menu/Set.
  • Page 49 To access the menu, press Main Menu Submenu 2. FAX 5. REMOTE (Continued) FAX OPT (Continued) 6. REMAINING JOBS 0. TEL SERVICE 3. COPY 1. COPY MODE 2. CONTRAST Menu/Set. to accept Menu Options Selections 4. PRINT — — — 1.
  • Page 50: Initial Setup

    Initial Setup Getting Started Setting the Paper Size You can use three sizes of paper for printing your faxes and copies — letter, legal and A4. When you change the kind of paper you have loaded in the FAX/MFC, you will need to change the setting for paper size so your FAX/MFC can fit the incoming fax on the page.
  • Page 51: Setting The Station Id

    Setting the Station ID You can store your name, fax number, and telephone number to be printed on all fax pages that you send. (See Press Menu/Set, 1, 3. Enter your fax number (up to 20 digits), and then press Menu/Set. You must enter a fax number to proceed.
  • Page 52: Inserting Spaces

    Inserting Spaces To enter a space, press Making Corrections If you entered a letter incorrectly and want to change it, press cursor after the last correct letter. Then press Stop/Exit; all letters above and to the right of the cursor will be deleted. Re-enter the correct characters. You can also back up and type over incorrect letters.
  • Page 53: Setting The Ring Volume

    Setting the Ring Volume Press Menu/Set, 1, 4, 1. Press to select OFF, LOW, Press Stop/Exit. —OR— You can adjust the ring volume when your FAX/MFC is idle. You can turn the ring or you can select a ring volume level. Press to adjust the volume level.
  • Page 54: Setting The Handset Volume

    Setting the Handset Volume Press Menu/Set, 1, 4, 4. Press to select HIGH Press Stop/Exit. —OR— You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, LOW. Press to adjust the volume level. The LCD shows the setting you are choosing.
  • Page 55: Setting Volume Amplify

    WARNING It is important that you do NOT choose users are hearing-impaired. Otherwise, the default setting of damage the hearing of some users. Setting Volume Amplify Please carefully read Choosing the Handset Volume on page 4-5 before you do the following steps: Press Menu/Set, 1, 4, 5.
  • Page 56: Turning On Automatic Daylight Savings Time

    Turning On Automatic Daylight Savings Time You can set the FAX/MFC to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Fall. Press Menu/Set, 1, 5. Press to select and then press Menu/Set.
  • Page 57: Setup Receive

    Setup Receive Basic Receiving Operations Choosing the Receive Mode There are four different receive modes for your FAX/MFC. You may choose the mode that best suits your needs by pressing Receive Mode repeatedly until the LCD shows the setting you want to use. How it works FAX ONLY The FAX/MFC...
  • Page 58: To Select Or Change Your Receive Mode

    To Select or Change Your Receive Mode Press Receive Mode. The LCD shows your active setting. Continue to press Receive Mode until your new selection appears. After two seconds, the LCD returns to the date and time and shows the new Receive Mode. If you are changing the Receive Mode while in another operation, the LCD returns to that operation.
  • Page 59: Setting The F/T Ring Time (For Fax/Tel Mode Only)

    Setting the F/T Ring Time (For FAX/TEL Mode Only) If you set the receive mode to FAX/TEL, you’ll need to determine how long the FAX/MFC will send you its special double-ring when you have a voice call. This ringing happens after the initial ringing from the phone company. Only the FAX/MFC rings, for 20, 30, 40 or 70 seconds;...
  • Page 60: Printing A Reduced Incoming Fax (Auto Reduction)

    Press Menu/Set, 2, 1, 3. to select ON, and then press Menu/Set. Press Stop/Exit. Printing a Reduced Incoming Fax (Auto Reduction) You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper in your FAX/MFC. ON lets the FAX/MFC choose the level of reduction for you.
  • Page 61: Advanced Receiving Operations

    Advanced Receiving Operations Operation from Extension Telephones If you answer a fax call on an extension phone or on an external phone in the EXT. jack, you can make your FAX/MFC take over by using the Fax Receive Code. When you press the Fax Receive Code receive a fax.
  • Page 62: Printing A Fax In Memory

    Printing a Fax in Memory If you have Fax Storage ON for remote retrieval, you can still print a fax from the memory when you are at your FAX/MFC. (See Setting Fax Storage, page 9-2.) Press Menu/Set, 2, 5, 4. Press Fax Start.
  • Page 63: Canceling A Scheduled Job

    Press Fax Start. The LCD shows DIALING. Your FAX/MFC will poll each number or group number in turn for a document. Canceling a Scheduled Job You can cancel tasks you’ve scheduled, such as Delayed Fax or Polling Transmit. (See Checking Job Status Press Menu/Set, 2, 6.
  • Page 64: Setup Send

    Setup Send Before You Begin Before you begin sending faxes, please be sure to read all the instructions and cautions listed below for placing originals in the automatic document feeder. Using the ADF (Automatic Document Feeder) Documents must be between 5.8 and 8.5 inches wide and between 3.9 and 14.1 inches long.
  • Page 65: Sending Faxes With Multiple Settings

    Before you send a fax, press Fax Resolution to select the resolution for the document you’re sending. (See If you send faxes from a computer on the same phone line and your Brother machine intercepts them, set Easy Receive to OFF. (See...
  • Page 66: Manual And Automatic Fax Redial

    Manual and Automatic Fax Redial If you’re sending a fax manually and the line is busy, press Redial/Pause to try again. Anytime you want to make a second call to the last number dialed, press Redial/Pause to save time. If you’re sending a fax automatically and the line is busy, the FAX/MFC will automatically redial (up to three times at 5 minute intervals).
  • Page 67: Checking Job Status

    To change the default setting, press Menu/Set. Go to Step 5—OR—For the next fax transmission only, press NEXT FAX ONLY, and then press Menu/Set. For the next fax only, press Menu/Set. Press 1 if you want to select additional settings. The LCD returns to the menu—OR—Press 2 if you are finished choosing settings, and then go SEND to Step 6.
  • Page 68: Basic Sending Operations

    Basic Sending Operations Contrast If your document is very light or very dark, you might want to set the contrast. S.LIGHT to send a very light document. Use document. Place the original face down in the ADF. Press Menu/Set, 2, 2, 1. Press to select AUTO, S.DARK, and then press Menu/Set.
  • Page 69: Composing Electronic Cover Page

    Composing Electronic Cover Page The cover page is generated at the receiving party’s machine. Your cover page includes the name stored in the One Touch (FAX models only) or Speed Dial memory. If you’re dialing manually, the name is left blank. The cover page indicates your Station ID and the number of pages you’re sending.
  • Page 70: Cover Page For The Next Fax Only

    Cover Page for the Next Fax Only Make sure the Station ID is set up (see page 4-2). This feature does not work without the Station ID. You can set the fax to send a cover page with a particular document. This cover page will include the number of pages in your document.
  • Page 71: Using A Printed Cover Page

    Using a Printed Cover Page If you prefer using a printed cover page that you can write on, you can print the sample page and attach it to your fax. Press Menu/Set, 2, 2, 8. Press to select PRINT Press Fax Start. Your FAX/MFC prints a copy of your cover page. Press Stop/Exit.
  • Page 72: Delayed Timer

    Delayed Timer You can set up the time of day that delayed faxes will be sent. This time will be displayed for acceptance or you can override it in Delayed Fax. (See , page 6-9.) Delayed FAX Press Menu/Set, 2, 2, 3. Enter the time that you want delayed faxes to be sent (in 24-hour format), and then press Menu/Set.
  • Page 73: Delayed Batch Transmission

    Delayed Batch Transmission Before sending the delayed faxes, your FAX/MFC will economize by sorting all the documents in memory by destination and scheduled time. All delayed faxes scheduled at the same time to the same fax number will be sent as one transmission.
  • Page 74: Auto Dial Numbers And Dialing Options

    Numbers 5 to 8 are accessed by holding down Shift while you press the appropriate One Touch key. (For USA Only) One-Touch key 1 has been pre-programmed for the Brother fax- back system. One-Touch key 2 has been pre-programmed for the CallManage long distance plan.
  • Page 75: Storing Speed Dial Numbers

    FAX-3800 have 120 Speed Dial locations. (For USA Only) For the MFC-4800, Speed Dial #01 has been pre-programmed for the Brother fax-back system. Speed Dial #02 has been pre-programmed for the CallManage long distance plan. You can override them if you wish.
  • Page 76: Setting Up Groups For Broadcasting

    Setting Up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers. You can store the Groups on your One Touch keys (FAX models only) or Speed dial locations, and then broadcast by pressing only the One Touch key (FAX models only) or Search/Speed Dial, #, the two-digit location, (FAX-2800, MFC-4800) or three-digit location (FAX-2900, FAX-3800) and Fax Start.
  • Page 77: Dialing Options

    Dialing Options You can use your FAX/MFC to make telephone calls by dialing manually or by using Search, One Touch (FAX models only) or Speed Dial memory. When you dial an auto dial number, the LCD shows the name you’ve stored, or, if you haven’t stored a name, the fax number you’ve stored.
  • Page 78: Speed Dialing

    Speed Dialing Pick up the handset—OR— Press Hook. When you hear a dial tone. For FAX-2800 and MFC-4800, press Search/Speed Dial, press #, and then press the two-digit Speed Dial location. For FAX-2900 and FAX-3800, press Search/Speed Dial, press #, and then the three-digit location.
  • Page 79: Access Codes And Credit Card Numbers

    Access Codes and Credit Card Numbers Sometimes you may want to choose from among several long distance carriers when you make a call. Rates may vary depending upon the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers as One Touch (FAX models only) or Speed Dial numbers.
  • Page 80: Broadcasting

    Broadcasting Broadcasting is automatically sending the same fax message to multiple fax numbers. Using the Menu/Set key, you can include Groups, One Touch locations (FAX models only), Speed Dial locations plus up to 50 manually dialed numbers. If you did not use up any locations for Groups, access codes or credit card numbers, you can "broadcast"...
  • Page 81: Pause

    Pause Press Redial/Pause to insert a 3.5 second pause between numbers. If you are dialing overseas, you can press Redial/Pause as many times as needed to increase the length of the pause. Hold Press Hold to place a call on Hold. You can replace the handset without disconnecting the call.
  • Page 82: Telephone Services

    Note What Does Brother’s “Distinctive Ring” Do? The Brother machine has a Distinctive Ring feature that allows you to use your FAX/MFC to take full advantage of the telephone company’s Distinctive Ring service. You can dedicate the new phone number on your line to receiving only faxes.
  • Page 83: Do You Have Voice Mail

    You can register only one Distinctive Ring pattern with the FAX/MFC. Some ring patterns cannot be registered. Please refer to some popular ring pattern examples that will be provided from the phone company in the USA and Canada that are shown in the Brother compatibility table below. Ring Pattern...
  • Page 84: Very Important

    VERY IMPORTANT If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep one of your phone numbers dedicated only to fax calls, you must leave the FAX/MFC in MANUAL Feature. Here’s why: is «Neutral». When the FAX/MFC is in this «neutral» mode, the Distinctive Ring Feature can be activated.
  • Page 85: Viewing Caller Id List

    Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your FAX/MFC. Press Menu/Set, 2, 0, 2.
  • Page 86: Callmanage (For Usa Only)

    CallManage (For USA Only) This Brother FAX/MFC contains a One-Touch (FAX models only) or a Speed Dial feature that allows for low-cost long distance communications worldwide. Once registered, fax and telephone calls made using this CallManage feature access a privately managed Internet Network. This feature, the Internet Protocol $aver (IP $aver™), entitles users to receive one flat, low rate per minute for all...
  • Page 87: Sending A Fax Using Callmanage (For Domestic And International Long Distance Calls Only!)

    Pick up the handset. To place a call from a phone or fax machine sharing the registered line with this Note Brother model, pick up the handset and dial 1-888-405-5279. Follow the simple voice prompts to complete your call. Customer Support If you have questions or want more information, visit CallManage on the web at or call CallManage at 1-877-717-2722.
  • Page 88: Remote Fax Options

    Remote Fax Options Fax Forwarding/Paging You cannot use Paging and Fax Forwarding at the same time. You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your FAX/MFC stores the received fax in memory.
  • Page 89: Setting Fax Storage

    If your pager requires a PIN, enter the PIN, press #, press Redial/Pause, enter your FAX/MFC telephone number followed by # #, and then press Menu/Set. For example, 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 # # —OR—...
  • Page 90: Changing The Remote Retrieval Access Code

    Changing the Remote Retrieval Access Code Enter your Remote Access Code when the FAX/MFC picks up your call, so you can access features remotely. The access code is preset to 1 5 9 change this. (See Operation from Extension Telephones Press Menu/Set, 2, 5, 3.
  • Page 91: Remote Commands

    Remote Commands Follow the commands below to access features remotely. When you call the FAX/MFC and enter your Remote Retrieval Access Code (1 5 9 will signal you with two short beeps to enter a remote command. Remote Commands Changing Fax Forwarding /Paging setting 1 OFF 2 Fax Forwarding...
  • Page 92: Retrieving Fax Messages

    Retrieving Fax Messages Dial your fax number. When you hear the beep, immediately enter your Remote Retrieval Access Code (1 5 9 As soon as you hear two short beeps, use the dial pad to press 9 6 2. Using the dial pad, enter the number of the remote fax machine where you want your fax messages forwarded (up to 20 digits) followed by # #.
  • Page 93: Printing Reports

    Printing Reports FAX/MFC Settings and Activity Two reports require initial setup in the Menu table: Transmission Verification Report and Fax Activity Report Interval. For initial setup: Press Menu/Set, 2, 4, 1 . —OR— Press Menu/Set, 2, 4, 2. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax.
  • Page 94: Setting The Fax Activity Report Interval

    Setting the Fax Activity Report Interval You can set the machine to print activity reports at specific intervals (6, 12, 24 hours, 2, 4, or 7 days). If you set the interval to OFF, you can print the report by following the steps in the next page.
  • Page 95: To Print A Report

    To Print a Report Press Reports. to select the report you want, and then press Menu/Set. Press —OR— Enter the number of the report you want to print. For example, press 1 to print the Help List. P R I N T I N G R E P O R T S 10 - 3...
  • Page 96: Making Copies

    Making Copies Using the FAX/MFC as a Copier You can use the FAX/MFC as a copy machine, making up to 99 copies at a time. The scannable area of your FAX/ MFC begins at approximately one- sixth inch (4mm) from the edge of the paper.
  • Page 97: Out Of Memory Message

    Out of Memory Message If the memory becomes full while you are making copies, the LCD shows a message: If the OUT OF MEMORY message appears while you are scanning your originals, press Stop/Exit to cancel. You will need to clear some faxes from memory before you can continue.
  • Page 98: Using The Enlarge/Reduce Key

    Using the Enlarge/Reduce Key AUTO sets the FAX/MFC to calculate automatically the reduction ratio that fits the size of your paper. 1% increments. Press Enlarge/Reduce Place the original face down in the ADF. Use the dial pad to enter the number of copies you want (up to 99). Press Enlarge/Reduce.
  • Page 99: Using The Options Key

    Using the Options Key Use the Options key to set the copy mode (resolution), contrast and special copy options. See the explanations below the table. Press Menu Selections Options OPT:# OF COPIES NO. OF COPIES:XX OPT:COPY MODE AUTO/TEXT/PHOTO OPT:CONTRAST OPT:SPECIAL Copy Mode (Type of Original) You can select the Copy resolution for your type of original.
  • Page 100: Special Copy Options

    Special Copy Options You can save paper by copying either two or four pages onto one page. Place the original face down in the ADF. Use the dial pad to enter the number of copies you want. Press Options and Press to select 2 IN 1...
  • Page 101: Changing The Default Copy Settings

    Changing the Default Copy Settings Press Menu/Set, 3 to change default settings for Copy mode. These settings will remain until you change them again by pressing Menu/Set. Adjust the Contrast and Quality settings. By pressing a number, you can adjust copy settings as shown in the following to scroll through the options for each setting.
  • Page 102: Important Information

    REN, you should contact your local telephone company to determine the maximum REN for your calling area. If your Brother machine damages the telephone line, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance.
  • Page 103: Laser Safety

    If you are not able to solve a problem with your FAX/MFC, contact Brother Customer Service. (See Brother Numbers...
  • Page 104: Federal Communications Commission (Fcc) Declaration Of Conformity (For Usa Only)

    Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure. Caution Changes or modifications not expressly approved by Brother Industries, Ltd. may void the user’s authority to operate the equipment. Federal Communications Commission (FCC)
  • Page 105: Industry Canada Compliance Statement

    A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Warranty You must use the IEEE-1284 shielded parallel cable provided by Brother Industries, Ltd. (See Ordering Accessories and Supplies...
  • Page 106: Important Safety Instructions

    Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not place this product on an unstable cart, stand, or table.
  • Page 107 Refer all servicing to Authorized Service Personnel. A list of Authorized Service Centers has been included for your convenience, or you may contact Customer Service for your nearest Brother Authorized Service Center. (See Brother Numbers, page i.) To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
  • Page 108: Trademarks

    Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is registered trademarks of Brother Industries, Ltd. © Copyright 2000 Brother Industries, Ltd. All rights reserved. Windows, Windows NT, Microsoft, MS-DOS, Excel and Word are registered trademarks of Microsoft in the U.S.
  • Page 109: Troubleshooting And Routine Maintenance

    If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems yourself. If you need additional help, call the Brother fax-back system at In USA: In Canada:...
  • Page 110 Try to fax or receive again or call the other party to see what happened. Do not pull paper out until you see page 13-5. Turn off the power. Then call Brother Customer Service: In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal:...
  • Page 111 ERROR MESSAGE OUT OF MEMORY (When the MFC is used as a printer.) NO RESPONSE/ BUSY NOT REGISTERED T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E CAUSE Machine memory capacity has been...
  • Page 112 If the FAX/MFC cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR XX. Please call Brother Customer Service and tell them the Machine Error number at: In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal:...
  • Page 113: Document Jam

    Document Jam The original was not inserted or fed properly, or were too long. Lift the control panel. Carefully pull the original toward the front of the FAX/MFC. Close the control panel. Press Stop/Exit. Paper Jam Before you can clear a paper jam error, you must find out where the paper is stuck.
  • Page 114: Paper Is Jammed In The Multi-Purpose Sheet Feeder

    Paper is Jammed in the Multi-purpose Sheet Feeder Push down the paper lever to pull the jammed paper upward and out of the feeder. Open the top cover and check that a torn piece of paper does not remain inside the FAX/MFC. Paper is Jammed near the Drum Unit or in the Fuser Unit Open the top cover.
  • Page 115: If You Are Having Difficulty With Your Fax/Mfc

    If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal).
  • Page 116 DIFFICULTY Dialing does not work. The FAX/MFC does not answer when called. There is no dial tone on the handset. Transmitting quality is poor. Transmission Verification Report prints “Results:NG”. The receiving party says the picture is not clear. The receiving party says vertical streaks appear on the faxes they receive.
  • Page 117 For Example: Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services. However, if you subscribe to only Call Waiting or some other custom service and its signal comes...
  • Page 118 Adjust the top and bottom margins in your document to allow for this. If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show “MFC Connect Failure” each time you restart ®...
  • Page 119 DIFFICULTY Windows I cannot print from my application software. Sometimes I get the error message OUT OF MEMORY when printing certain documents from ® Windows The MFC does not load paper. The LCD shows CHECK PAPER PAPER JAM. How can I load envelopes? What paper can I use? How can I clear paper...
  • Page 120 DIFFICULTY Vertical streaks appear in copies. Printouts are too dark or too light. Printed pages contain white stripes. White Stripes or Faint lmages Printed pages are stained with toner or have vertical stripes. Dark Stripes or Toner Stains Printed pages have white in black text and graphic areas.
  • Page 121 DIFFICULTY Print Quality Difficulties ( The whole page is printed black. Black Page Nothing is printed on the page. White page Printed pages are marked at regular intervals. Example of Regular Marks Printed pages are blurred at the center or at either edge.
  • Page 122: Packing And Shipping The Fax/Mfc

    Packing and Shipping the FAX/MFC Whenever you transport the FAX/MFC, use the packing materials that came with your machine. Follow the steps below to pack the FAX/MFC or it may be damaged, which will void the FAX/MFC’s warranty. Close the paper tray and the extension.
  • Page 123 Pack the drum unit, toner cartridge assembly and printed materials into the original carton as shown below: (FAX-3800 Only) If you are returning the FAX/MFC to Brother as part of the Exchange Service, Note pack only the FAX/MFC. Keep all separate parts to use with your “Exchange”...
  • Page 124: Routine Maintenance

    Routine Maintenance You can keep your FAX/MFC in optimum condition by cleaning it on a regular basis. It is a good idea to clean the drum unit during this routine. Avoid using thinners or other organic solvents to clean the FAX/MFC and do not use water. Cleaning the Document Scanner Unplug the telephone line, and then unplug the power cord.
  • Page 125: Cleaning The Printer

    Cleaning the Printer Caution Do not use isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel. Do not use isopropyl alcohol to clean the scanner window or the toner sensor. Do not touch the scanner window with your finger. Handle the drum unit carefully because it contains toner.
  • Page 126: Cleaning The Drum Unit

    Cleaning the Drum Unit We recommend you place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering toner. Carefully turn the drum unit upside down. Clean the primary corona wire inside the drum unit by gently sliding the tab from right to left several times.
  • Page 127: Replacing The Toner Cartridge

    Replacing the Toner Cartridge The FAX/MFC can print approximately 2,200 pages with one toner cartridge. When the toner cartridge is running low, the LCD shows TONER LOW. The MFC is supplied with a starter toner cartridge that must be replaced after 1,000 pages.
  • Page 128 Open the top cover. Make sure the top cover is completely open. Remove the drum unit by holding each side of the drum by its handles and gently lift the drum forward toward you. Place the drum unit Note on a drop cloth or large piece of disposable paper to avoid spilling and...
  • Page 129 MFC. If a toner cartridge is left unpacked for a long period of time, the toner life is shortened. You can use only a genuine Brother toner cartridge (TN-250 series), which is specially formulated to ensure top print quality. Using another brand of toner cartridge may void your machine’s warranty.
  • Page 130 Slide the new toner cartridge into the opening on the right side of the drum unit. To ensure that the toner cartridge and the drum unit fit together correctly, make sure that the toner cartridge guide arrow is exactly aligned with the guide arrow on the drum unit.
  • Page 131: Replacing The Drum Unit

    For best performance, use only a genuine Brother toner cartridge. The product should be used only in a clean, dust-free environment with adequate ventilation.
  • Page 132 Follow these steps to replace the drum unit: Make sure you close the document tray and the extension. Open the top cover. Remove the used Top Cover drum unit. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the...
  • Page 133 Place the used drum unit into the aluminum bag and discard it according to local regulations. New Drum Unit Aluminum Caution Do NOT remove the clear plastic starter sheet! Wait to unpack the new drum unit until immediately before installing it into the FAX/MFC.
  • Page 134 Reinstall the toner cartridge into the new drum unit. For more information, see Replacing the Toner Cartridge, Drum Unit Toner Cartridge Holding the new drum unit by its handles, install it. Close the top cover. The FAX/MFC will eject the clear plastic starter sheet automatically.
  • Page 135: Glossary

    Glossary ADF (Automatic Document Feeder) Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically. Auto Dial List A listing of names and numbers stored in One Touch (FAX models only) and Speed Dial memory, in numerical order.
  • Page 136 Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother FAX/MFC uses the new number to simulate a dedicated fax line. drum unit A printing device for your FAX/MFC.
  • Page 137 LCD (liquid crystal display) The display screen on the FAX/MFC that shows interactive messages during On-Screen Programming. It defaults to the date and time when the machine is idle. manual fax When you press Hook—OR—lift the handset so you can hear the receiving fax machine answer before you press Fax Start to begin transmisson.
  • Page 138 You can select certain options for each fax transmission without changing the default settings. toner cartridge An accessory that holds toner for the drum unit on Brother laser models. Toner Save A process that causes less toner to be affixed to the page to extend the life of the toner cartridge.
  • Page 139: Specifications

    Specifications Product Description Five performance modes are available for the 5 in1 model MFC-4800: Fax, Printer, Copier, Scanner and PC Fax. The FAX-2800 is a plain paper fax model. The FAX-2900 and FAX-3800 are plain paper fax models with PC interface. Coding System Modem Speed Document Input Width...
  • Page 140: Printer (For Fax-2900, Fax-3800, Mfc-4800 Only

    There are many factors that determine the actual drum life (such as a temperature, humidity, type of paper, toner you use and number of pages per print job). * “Pages” refers to the “Brother Standard Chart No. 1” with MMR cording and standard resolution. Specifications and printed materials are subject to change without prior notice.
  • Page 141: Computer Requirements (For Fax-2900, Fax-3800, Mfc-4800 Only

    Print Speed Up to 10 pages/minute (Using letter or A4 size paper in cassette.) True Type Fonts TrueType compatible soft-fonts for Windows on CD-ROM bundled CD-ROM Computer Requirements (For FAX-2900, FAX-3800, MFC-4800 Only) Operating System (Pentium) 95, 98, 98SE 75MHz NT Workstation4.0 75MHz 2000 Professional...
  • Page 142: Parallel Interface

    Parallel Interface Interface Connector Pin Assignment Pin No. Signal DATA STROBE DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 ACKNLG BUSY SLCT AUTO FEED N.C. 0V (S.G.) 0V (S.G.) USB (Universal Serial Bus) Interface Pin Assignment Pin No.
  • Page 143: Index

    5-1 transmission 6-3 Broadcasting 7-7 setting up Groups for 7-3 Brother accessories and supplies ii Brother numbers i Customer Service i fax-back system i Frequently Asked Questions (FAQs) i test sheet, sending 1-2 warranties iii, iv, vi CALL PICKUP 8-3...
  • Page 144 difficulties with your machine 13-7 document size 6-1 drum unit cleaning 13-18 installing 2-3 replacing 13-23 Dual Access 6-3 Easy Receive 5-3 ECM (Error Correction Mode) 1-8 entering text 4-2 envelopes 2-7 error messages on LCD 13-1 CHECK PAPER 13-1 COMM.ERROR 13-1 NOT REGISTERED 13-3 OUT OF MEMORY...
  • Page 145 maintenance, routine 13-16 manual mode 5-1 transmission 6-2 Memory Storage 4-6 Multi-Line Connections (PBX) 2-13 multi-purpose sheet feeder capacity 2-8 One Touch numbers changing 7-2 dialing 6-2, 7-1, 7-3, 7-5, 7-6 storing 7-1 On-Screen Programming 3-1 Options key 11-4 OUT-OF-AREA 8-3 packing list 2-1 Paging 9-1, 9-2 programming pager number 9-1...
  • Page 146 transparencies 2-7 troubleshooting 13-1 document jams 13-5 error messages on LCD 13-1, 13-2 if you are having difficulty 13-7 incoming calls 13-9 phone line connections 13-8 printer difficulties 13-10 printing or receiving faxes 13-7 sending faxes 13-8 ® Windows setup printing 13-11 Two-Line Phone System 2-11, 2-12, 2-13 Using the Options key 11-4 voice calls...
  • Page 147: Remote Retrieval Access Card

    Remote Retrieval Access Card If you plan to receive fax messages while away from your FAX/MFC, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer.
  • Page 148 Fold Fold R - 2 R E M O T E R E T R I E V A L A C C E S S C A R D...
  • Page 149 EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) NOTICE: The industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 150 Brother International Corporation (Canada) Ltd. Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web These machines are made for use in the USA and CANADA only. We cannot recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your fax machine or multi-function center may not be compatible with the power available in foreign countries.