Avaya one-X 9601 Installation And Maintenance Manual page 61

Table 3: Operational Error Conditions for 9600 Series IP Deskphones (continued)
Condition
The deskphone
was working, but
does not work now,
AND power to the
deskphone is fine
(and the deskphone
might have gone
through the restarting
sequence).
AND no lights are lit
on the deskphone and
the display is not lit.
AND power to the
deskphone is fine, but
there is no dial tone or
the call appearances
or feature buttons do
not work.
AND the deskphone
was recently moved.
AND the network was
recently changed to
upgrade or replace
servers, re-administer
the CM call server,
SIP, add or change
NAT, etc.
Operational Errors and Status Messages
Cause/Resolution
CAUSE: Loss of path to the call server or the
other party's telephone, DHCP Lease expired,
or DHCP server not available when deskphone
attempts to renegotiate DHCP lease.
RESOLUTION: As above.
CAUSE: Loss of power.
RESOLUTION: Check the connections between
the deskphone, the power supply, and the
power jack.
CAUSE: Loss of communication with the call
server.
RESOLUTION: Check LAN continuity from the
call server to the deskphone using ARP or
trace-route and from the deskphone to the call
server by invoking a Feature button. Verify that
administration has not changed for the LAN
equipment (routers, servers, etc.) between the
call server and the deskphone. Verify no one
changed the deskphone settings locally using
the VIEW and ADDR craft procedures, as
described earlier in this guide. Verify the
deskphone volume is set high enough.
CAUSE: Loss of communication with the call
server.
RESOLUTION: As above, but pay particular
attention to the possibility that the deskphone is
being routed to a different DHCP server, or even
a different proxy server. If so, the new server
might need to be administered to support the
deskphone.
CAUSE: Loss of communication with SES/SM.
RESOLUTION: As above.
Issue 1 December 2010
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