Restore To Factory Default Via Hard Keys; Safe Mode; Figure 27: Gxv3275 Web Gui - Confirm Factory Reset - Grandstream Networks GXV3275 Administration Manual

Figure 27: GXV3275 Web GUI - Confirm Factory Reset

RESTORE TO FACTORY DEFAULT VIA HARD KEYS

If users could not access web GUI for factory reset, or when the GXV3275 cannot bootup, follow the steps
below to reset the GXV3275 via LCD keys.
1. Power cycle the GXV3275 and the 5 LCD keys on the bottom of the screen will light up.
2. Wait for the LCD keys light to turn off.
3. Once the light is off, immediately press and hold both keys (the second LCD key from the left)
and (the fourth LCD key from the left) at the same time.
4. Release the keys when the LCD screen display "Factory reset, please wait".
5. The GXV3275 will reboot with factory default settings.

SAFE MODE

The GXV3275 allows users to enter safe mode by pressing the Menu button during bootup. Before
entering the safe mode, please power cycle the phone and when the plain text "GRANDSTREAM" shows
up, immediately press and hold the Menu button until the phone completely boots up. Users will see
the phone boot up in safe mode.
Under safe mode, only the system applications will be up and running. Normally safe mode is not needed
unless the phone cannot function anymore caused by incompatible 3rd party applications. For example, if
a 3rd party application is downloaded and installed on the phone that cause the phone keep crashing or
freezing and users cannot operate on the phone's settings, users can enter safe mode to remove the 3rd
party application and boot up in normal mode again.
Firmware Version 1.0.3.6 GXV3275 Administration Guide Page 101 of 103