Summary of Contents for Grandstream Networks GXV3275
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Grandstream Networks, Inc. GXV3275 IP Multimedia Phone for Android Administration Guide...
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Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
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Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Hereby,Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. P a g e GXV3275 Administration Guide...
GNU GPL INFORMATION GXV3275 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Firmware Version 1.0.1.29 ......................... 14 WELCOME ........................15 PRODUCT OVERVIEW ....................16 Feature Highlights ..........................16 GXV3275 Technical Specifications ....................17 GETTING STARTED ..................... 19 Equipment Packaging ........................19 GXV3275 Phone Setup ........................20 Using the phone stand ........................20 Using the slots for wall mounting ....................
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Accounts ............................. 35 Date & Time ............................36 About Phone ............................37 Advanced Settings ..........................37 Reboot ..............................38 GXV3275 WEB GUI SETTINGS ................... 39 Access GXV3275 Web GUI ........................ 39 Saving Changes ..........................40 Definitions ............................40 Toolbar ..............................41 Status Page Definitions ........................
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Restore to Factory Default Via LCD Menu ..................89 Restore to Factory Default Via the Web GUI ................... 90 Restore to Factory Default Via Hard Keys ..................91 Safe Mode ............................91 EXPERIENCING THE GXV3275 APPLICATION PHONE ..........92 P a g e GXV3275 Administration Guide...
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Table of Tables Table 1: GXV3275 Features in a Glance ....................16 Table 2: GXV3275 Technical Specifications ....................17 Table 3: Equipment Packaging ........................19 Table 4: GXV3275 LCD Settings ......................... 22 Table 5: GXV3275 Storage Category and Actions ..................32 Table 6: GXV3275 Web Access ........................
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Figure 11: GXV3275 Accounts Sync Up Settings - Google Account Signed In .......... 35 Figure 12: GXV3275 Accounts Sync Up Settings - Google Account Synced Up ........35 Figure 13: GXV3275 Accounts Sync up Settings - Select Browser, Calendar and Contacts ..... 36 Figure 14: GXV3275 Google Play Account ....................36 Figure 15: GXV3275 UCM Auto Config Number –...
DOCUMENT PURPOSE This document describes how to configure the GXV3275 via phone's LCD menu and web UI menu to fully manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn the basic functions of GXV3275, please visit http://www.grandstream.com/support...
CHANGE LOG This section documents significant changes from previous versions of administration guide for GXV3275. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.92 ...
Add EVENT NOTIFY [Maintenance/Event Notif] Add HTTP/HTTPS User Name for downloading phonebook file [Maintenance/Contacts] Add HTTP/HTTPS Password for downloading phonebook file [Maintenance/Contacts] Update BroadSoft Directory Hits option under BroadSoft Directories [Maintenance/Broadsoft P a g e GXV3275 Administration Guide...
Add Only Accept SIP Requests from Known Servers setting Add Configuration via Keypad Menu setting Delete Configuration via LCD Menu setting Firmware Version 1.0.1.29 This is the initial version. P a g e GXV3275 Administration Guide...
Android tablet to offer an all-in-one voice, video, data, and mobility solution. The GXV3275 is a 6-line IP multimedia phone with a 7” capacitive touchscreen that runs on Android™ OS version 4.2, offering access to the hundreds of thousands of Android apps in the Google Play Store - including business productivity apps such as Skype™, Microsoft Lync™, Salesforce1™, and...
PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GXV3275: Table 1: GXV3275 Features in a Glance 6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail, up to 6-way audio conference and 3-way...
GXV3275 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3275. Table 2: GXV3275 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A...
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C to 60 Humidity Humidity: 10% to 90% Non-condensing GXV3275 phone, handset with cord, base stand, universal power supply, network Package Content cable, lens cleaning cloth, quick installation guide, brochure, GPL license FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter)
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3275. Equipment Packaging Table 3: Equipment Packaging GXV3275 1 x GXV3275 Main Case. ...
Using the phone stand The GXV3275 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the phone. Adjust the angle as preferred and make sure the phone stands still on the desktop Using the slots for wall mounting 1.
5. Using the web configuration interface or from the menu of the touch screen, you can further configure network connection using static IP, DHCP and etc. Figure 4: GXV 3275 Back / Side View P a g e GXV3275 Administration Guide...
GXV3275 LCD SETTINGS The GXV3275 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well. The following table shows the LCD setting menu options.
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Choose date format Display phone's status. No configuration is necessary here. Account status About Phone Network status System info Account. Configure SIP account registration information. Advanced Settings Upgrade P a g e GXV3275 Administration Guide...
To open the settings menu, you should: Access to the LCD screen menu and then tap on Settings; On GXV3275 idle screen, press MENU button and then tap on System settings. Figure 5: GXV3275 System Settings Personalized Account In this menu, all the six SIP accounts will show up with registration status displayed.
Set to automatically enable the full screen video call mode for inbound and outbound video calls. Wireless & Network Users can configure Ethernet settings, Wi-Fi, Bluetooth, VPN, PPPoE and other advanced network settings here. P a g e GXV3275 Administration Guide...
Avoid poor connections: If enabled, Wi-Fi network won't be used unless the connection is good. By default it's disabled. MAC address: This shows the MAC address of the phone. IP address: This shows the IP address of the phone from Wi-Fi network. P a g e GXV3275 Administration Guide...
Figure 6: GXV3275 Bluetooth Settings Visibility. Tap on "GXV3275" on the top of the above screen to switch visibility status of the phone via Bluetooth. Normally you would need to turn it on during pairing process so that other Bluetooth devices can discover the GXV3275.
GXV3275 so that users can talk using the GXV3275 handset/speaker for phone calls on the mobile devices. The Bluetooth Handsfree profile for the mobile phone number will also show as one line in the dial screen for users to make call using the GXV3275.
LLDP Turn on/off LLDP on the GXV3275. If turned on, the phone will be able to discover the LAN polices as set up in the switch side to obtain network settings such as VLAN tag, Layer 2 QoS 802.1p priority and Layer 3 QoS in a plug-and-play manner.
8 characters. Otherwise, users won't be able to save the setting. 3. On the other device that needs Wi-Fi access, turn on Wi-Fi, look for the SSID of the GXV3275 hotspot and enter authentication information to get connected.
Landscape screen. Tap on the checkbox to enable/disable landscape display on all the screens. This option is usually used when the 3rd party application displays vertically when running on the GXV3275 screen. If it is enabled, it may cause some apps disabled.
Figure 9: GXV3275 Storage Table 5: GXV3275 Storage Category and Actions Apps Tap on it to access running apps, downloaded apps, all apps and etc. Users could tap on the app to stop the process. Cached data Tap on it to clear cached data for all apps.
Applications View Applications Users can view the details and manage the applications installed on the GXV3275. There are four tabs, with lists of applications and their components in each tab. At the bottom of each tab is the memory usage information for the selected tab.
Clear credentials. Clear credential storage of all contents and reset its password. Language & Keyboard Language. Tap to open a list of language options for the GXV3275 to display with. Spell checker. Configure whether to check spellings and select the available spell-checker tool.
Pointer speed. Adjust the sensitivity of the mouse pointer in those devices. Accounts The GXV3275 allows users to add Google account, Email account and other 3rd party applications account to the phone. Once the account is associated, the browser, calendar and contacts can be synced up with the signed-in account on the GXV3275.
Figure 13: GXV3275 Accounts Sync up Settings - Select Browser, Calendar and Contacts Additionally, if Google account is set up as the above figures show, users will be automatically signed in after downloading Google Play from GS Market. Figure 14: GXV3275 Google Play Account Date &...
DNS Server, Alternative DNS server, NAT Type and VPN IP if any. System information. Displays the Android version, system version, recovery version, u-boot version, kernel version, hardware version and CPE version of the GXV3275. The system version is the firmware version for the GXV3275. Advanced Settings ...
Select the level of logging for syslog. The default setting is "None". There are 4 levels: DEBUG, INFO, WARNING and ERROR. Syslog server address The URL/IP address for the syslog server. If the GXV3275 has network connection, the phone will send the syslog packets to this server address. ...
Figure 17: GXV3275 Web GUI - Login Access GXV3275 Web GUI The GXV3275 Web GUI URL is http://Phone-IP-Address, where the Phone-IP-Address is the IP address displayed on the GXV3275 desktop account widget. Figure 18: GXV3275 Main Screen - IP Address...
Web page, users must reboot the phone for the changes to take effect. Definitions This section describes the options in the GXV3275 Web GUI. As mentioned, you can log in as an administrator or an end user. ...
Broadsoft, Device Manager. Toolbar The web UI tool bar is on the upper right corner of the web UI page. Figure 19: GXV3275 Web UI Tool Bar Theme: Select the web UI style to display the web page. ...
Booting code version. Kernel Version The kernel version. The Android OS version: 4.2.2. Android Version TP Firmware Version Touch panel LCD screen firmware version System up time since the last reboot. System Up Time P a g e GXV3275 Administration Guide...
Account Page Definitions GXV3275 has six lines that can be configured to accommodate 6 independent SIP accounts. Each SIP account has an individual configuration page. Account/General Settings Account Active Indicates whether the account is active. The default value for the IPVideoTalk account (Account 6) is "Yes"...
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Adds the Proxy-Required header in the SIP message. It is used to indicate proxy- sensitive features that must be supported by the proxy. Do not configure this parameter unless this feature is supported on the SIP server. P a g e GXV3275 Administration Guide...
Configures the phone system to subscribe voice message service. If it is set to "Yes", the phone system will periodically send SIP SUBSCRIBE message for Message Waiting Indication service. GXV3275 phone system supports both synchronized and non-synchronized MWI. The default setting is "No".
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ID display. If it is set to Auto, the phone system will use the one of the available headers in the priority hierarchy of P-Asserted Identify Header, Remote-Party-ID Header and FROM Header. If it is set to “From Header”, it will use the FROM header P a g e GXV3275 Administration Guide...
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Configures the phone system to authenticate the SIP INVITE message from the INVITE remote party. If set to "Yes", the phone will challenge the incoming INVITE for authentication with SIP 401 Unauthorized response. The default setting is "No". P a g e GXV3275 Administration Guide...
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The default setting is "Yes". This option will be active only if "Special Mode" is set to "Broadsoft" and "Enable SCA" is set to "Yes". P a g e GXV3275 Administration Guide...
20ms or 30ms. The default setting is 30ms. G726-32 ITU Payload Configures G726-32 payload type for ITU packing mode. Payload 2 is static and payload dynamic is dynamic. The default setting is “2”. P a g e GXV3275 Administration Guide...
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“720P” might be too high that causes no video or video quality issue during video call. In this case, please change “H.264 Image Size” to “VGA” or “CIF” and change “Video Bit Rate” to “384kbps” or lower. P a g e GXV3275 Administration Guide...
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This value is related to the codec used and the actual frames transmitted during the in payload call. For end users, it is recommended to use the default setting, as incorrect settings may influence the audio quality. The default setting is 2. P a g e GXV3275 Administration Guide...
This parameter configures the allowed dial-plan for the phone. Note: Starting from firmware 1.0.3.92, dial plan logic has been improved allowing the phone to dial out directly when there is only one rule perfectly matched. P a g e GXV3275 Administration Guide...
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Refer-To Use Target Sets the phone system to use the target’s Contact header tag to the Refer-To header Contact in the SIP REFER message during an attended transfer. The default setting is “No”. P a g e GXV3275 Administration Guide...
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No Key Entry Timeout (s) Determines the expiration timer (in seconds) for no key entry. The dialed digit will be send out if no other digits entered within the set period. The default value is 4 seconds. P a g e GXV3275 Administration Guide...
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Configures the ringtone for the account. Users can set ringtones from the dropdown list. User can also import customized ringtone from LCD Setting menu. The customized ringtone file name will also be showed up in the dropdown list that allows user to select. P a g e GXV3275 Administration Guide...
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[345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9. Alert Info text Users could configure the matching rule as certain text (e.g., priority) and select P a g e GXV3275 Administration Guide...
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“Save” on the bottom of the web page and “Apply” on the top of the web page to save the change. Enable Local MOH Plays local MOH file if the call is being hold by the phone. The default setting is “No”. P a g e GXV3275 Administration Guide...
Configures the IP address for the Contact header and Connection Information in the SIP/SDP message. It should ONLY be used if it’s required by your ITSP. The default setting is keep the box blank. P a g e GXV3275 Administration Guide...
“Yes”, the soft keyboard will pop up by tapping the input box. Default setting is “No”. It is recommended to disable the dial plan of the dial page on the Account Settings page, or the call may fail if dial characters not conform to the dial plan. P a g e GXV3275 Administration Guide...
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Disables the video call feature on GXV32xx. The default setting is “No”. Disable Conference Disables the conference. When set to “Yes”, the phone will block the conference application. The default setting is “No”. P a g e GXV3275 Administration Guide...
Display Video Information Sets the phone system to display the video stream sending and receiving information during a video call. The default setting is “No”. P a g e GXV3275 Administration Guide...
Otherwise, the existing call does not be affected. If it is set to Disable, any paging call will not be answered. The default setting is “Disable”. P a g e GXV3275 Administration Guide...
BLF123@myserver.com, this field should be filled with BLF123. Then the monitored extensions will be populated in the MPK app or Extension Board (if supported). Force BLF Call-pickup by Uses the prefix for BLF Call-pickup. The default setting is “No”. Prefix P a g e GXV3275 Administration Guide...
"DHCP". Enable DHCP VLAN Enables the DHCP VLAN function. Once enabled, the device will use DHCP option 132 (802.1Q VLAN ID) and DHCP option 133 (QOS priority level) sent by DHCP P a g e GXV3275 Administration Guide...
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Internet Service Providers. DHCP Vendor Class ID Configures the vendor class ID header in the DHCP request. (Option 60) The default setting is Grandstream GXV3275. IP Address Defines the phone’s static IP address if the static IP is used. Subnet Mask Determines the network’s subnet mask if the static IP is used.
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Defines the specific URI that the phone can directly access to without HTTP/HTTPS proxy. If it is filled, the phone will bypass the proxy to send the packets to the specific URI. The default setting is keeping this filed blank. P a g e GXV3275 Administration Guide...
Port Specifies which port to use to access the phone ‘s Web UI. By default, if HTTP, the port number will be 80; if HTTPS is selected, the port number will be 443. P a g e GXV3275 Administration Guide...
Selects provisioning method: TFTP, HTTP or HTTPS. Default setting is “HTTPS”. Config Server Path Sets IP address or domain name of configuration server. The server hosts a copy of the configuration file to be installed on the GXV3275. Default is fm.grandstream.com/gs. Config File Prefix Checks if configuration files are with matching prefix before downloading them.
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Obtains configuration and upgrade server’s information from DHCP server using Option 66 to Override options 66 and 43. Note: If DHCP Option 66 is enabled, the GXV3275 will attempt downloading the firmware file from the server URL provided by DHCP, even though Server Config Server Path is left blank.
INFO (Product model/version on boot up, NAT related info, SIP message summary, Inbound and outbound calls, Registration status change, negotiated codec, Ethernet link up) WARNING (SLIC chip exception) ERROR (SLIC chip exception, Memory exception) P a g e GXV3275 Administration Guide...
The dynamic variables need to have a "$" at the beginning. For example: local=$local If users need to add multiple dynamic variables in the same event, users could use "&" to connect with different dynamic variables. For example: 192.168.40.207/mac=$mac&local=$local P a g e GXV3275 Administration Guide...
Configures to sends periodic “Inform” packets to ACS based on specified interval. Connection Request Enters user name for the ACS to connect to the phone. Username Connection Request Enters password for the ACS to connect to the phone. Password P a g e GXV3275 Administration Guide...
Sets the type format for phonebook file importing or exporting. It can be selected from the dropdown list. The default setting is "XML". VCard Save Phonebook to PC Downloads the phonebook file from the phone system to PC. P a g e GXV3275 Administration Guide...
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Specifies password for HTTP/HTTPS server to download the phonebook file. Download Now Starts downloading the XML phonebook to the phone immediately. Download Interval Determines how the phone system to send the request to the server to download the phonebook file. P a g e GXV3275 Administration Guide...
8 Hour 12 Hour Note: For more information on XML Based Downloadable Phonebook on GXV3275, please refer to the GXV3275 XML Phonebook Guide in the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3275_xml_phonebook_guide_1.pdf Maintenance/LDAP Book Connection Mode Selects which protocol will be used for LDAP searching, LDAP or LDAPS.
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Configures the default account that being used when dialing LDAP contact. Users may choose the Account 1-6, the default setting is “Default”. Account Note: For more information on how to configure LDAP on GXV3275, please refer to the GXV3275 LDAP Configuration Guide in the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3275_ldap_book_guide_0.pdf P a g e...
The name filed used to name the directory. If it keeps blank, the phone system will use the default name “Incoming” for it. Broadsoft Directory & Call Specifies how often the phone system sends HTTP/HTTPS query to the P a g e GXV3275 Administration Guide...
(dark or bright) where the camera is being used. The phone's camera settings including exposure, brightness, contrast and Gamma value will be automatically adjusted to achieve better visual effect under the selected environment. The default setting is "Bright Environment". P a g e GXV3275 Administration Guide...
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“Yes”. The default setting is "No". Key Backlight Configures the backlight for the touch keys on the GXV3275. Users can select "Change with LCD brightness", "Always Bright" or "Always Dark". The default setting is "Change with LCD brightness", which mean it will turns off if the LCD is off and turns on if the LCD is back on.
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Speaker button, headset will be used; When there is an active call, press HEADSET button to toggle between Headset and Speaker. Handset TX Gain (dB) Configures the transmission gain of the handset. P a g e GXV3275 Administration Guide...
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The default setting is “0dB”. Handset Equalizer RX The default setting is "Default", users could also set to "Gentle" or "Fidelity". Default Gentle Fidelity The default setting is “Default”. P a g e GXV3275 Administration Guide...
Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on GXV3275. They are Keypad Menu and Web GUI. Configure via keypad Menu In GXV3275 Settings, select Advanced Settings->Upgrade. Users may then select the upgrade mode and enter the IP address or FQDN for the Firmware server and the Config server.
Configure via Web GUI Open a web browser on PC and enter the IP address for the GXV3275. Then login with the administrator username and password. Go to Maintenance section, select Upgrade tab. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).
1. Download the firmware file to PC and save it in SD card. 2. Insert the SD card to GXV3275. 3. Power cycle the GXV3275 and the 5 LCD keys on the bottom of the screen will light up. 4. Wait for the LCD keys light to turn off.
1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the GXV3275 device to the same LAN segment; 3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's default setting from "Receive Only"...
For more details on XML provisioning, please refer to the following document: http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf Backup The following data on the GXV3275 can be backed up and restored to the phone again using the built-in Backup application System applications: Blacklist, Contacts, Call history, Config, SMS, Calendar and desktop settings ...
3. Tap on one of the backup file to select the applications to be restored from this backup. Figure 24: Select Backup Applications to Be Restored P a g e GXV3275 Administration Guide...
Backup Frequency. Select the day of the week for the phone to automatically start backup. Set Time. Select the hour and minute of the day for the phone to automatically start backup. Backup Item. Tap to select the applications you would like to backup automatically. P a g e GXV3275 Administration Guide...
3. Tap on Factory Reset, a confirmation message will show. Select "Clear the SD Card" if you would like to delete all the picture, videos and other files from the SD card storage on the GXV3275. P a g e...
2. At the bottom of the page, click on the Reset button for Factory reset. Select "Clear the SD Card" if you would like to delete all the picture, videos and other files from the SD card storage on the GXV3275.
Restore to Factory Default Via Hard Keys If users could not access web GUI for factory reset, or when the GXV3275 cannot bootup, follow the steps below to reset the GXV3275 via LCD keys. 1. Power cycle the GXV3275 and the 5 LCD keys on the bottom of the screen will light up.
EXPERIENCING THE GXV3275 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.
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