Restore To Factory Default Via Hard Keys; Safe Mode; Figure 26: Gxv3240 Web Gui - Confirm Factory Reset; Firmware Version 1.0.1.27 - Grandstream Networks GXV3240 Administration Manual

Figure 26: GXV3240 Web GUI - Confirm Factory Reset

RESTORE TO FACTORY DEFAULT VIA HARD KEYS

If users could not access web GUI for factory reset, or when the GXV3240 cannot bootup, pressing and
holding 1 and 9 at the same time for about 5 seconds could reset the GXV3240 before it boots up. Follow
the steps below to reset the GXV3240 via hard keys.
1. Power cycle the GXV3240 and the MWI LED will light up.
2. Wait until the MWI LED lights off and immediately pressing both 1 and 9 keys at the same time for
about 8 seconds.
3. Release the keys once the MWI LED lights up again.
4. Wait for about 1 minute till the GXV3240 boots up again.
5. The GXV3240 will boot up with factory default settings.

SAFE MODE

The GXV3240 allows users to enter safe mode by pressing the Menu button during bootup. To do
this, power cycle the phone and immediately press the Menu button until the phone completely
boots up. Users will see the phone boot up in safe mode.
Under safe mode, only the system applications will be up and running. Normally safe mode is not needed
unless the phone cannot function anymore caused by incompatible 3rd party applications. For example, if
a 3rd party application is downloaded and installed on the phone that cause the phone keep crashing or
freezing and users cannot operate on the phone's settings, users can enter safe mode to remove the 3rd
party application and boot up in normal mode again.

Firmware Version 1.0.1.27

GXV3240 Administration Guide Page 75 of 76