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Olivetti FK-502 Service Manual

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FK-502
SERVICE MANUAL
Code Y104784-2

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  Summary of Contents for Olivetti FK-502

  • Page 1 Option Printer FK-502 SERVICE MANUAL Code Y104784-2...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2009, Olivetti All rights reserved...
  • Page 3: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 4: Table Of Contents

    Field Service Ver. 8.0 Jul. 2009 CONTENTS FK-502/Network Fax OUTLINE OUTLINE OF THE DEVICE ..................1 Basic specifications ....................1 1.1.1 General specifications................... 1 1.1.2 Scanning section................... 2 1.1.3 Recording section ..................3 1.1.4 Line connecting section ................4 1.1.5 Operation panel ....................
  • Page 5 4.3.2 In the case of d-Color MF45 ................65 Removal of the FK-502 (d-Color MF45)............65 4.4.1 Removal of the FK-502 (Extension line) (d-Color MF45) ......66 4.4.2 Removal of the memory (d-Color MF45) ............ 67 4.4.3 Removal of the speaker (d-Color MF45)............. 69 4.4.4...
  • Page 6 Field Service Ver. 8.0 Jul. 2009 Configuration of the FK-502 board ..............77 ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT SECTION ............. 79 SERVICE OPERATION MODE ................80 SERVICE MODE ....................84 Outline of Service Mode ..................84 7.1.1 Service Mode and Test Mode ..............84 7.1.2...
  • Page 7 Field Service Ver. 8.0 Jul. 2009 TROUBLESHOOTING TROUBLESHOOTING ..................131 ERROR CODES....................131 DIAGNOSTIC CODES ..................142 9.2.1 Outline ...................... 142 9.2.2 Explanation ....................142 Error Code (Network fax).................. 144 9.3.1 Error code of the transmission system ............. 144 9.3.2 Error code of the reception system............
  • Page 8: Outline Of The Device

    FAX memory backup With HDD installed Image data is saved in HDD. Multiple line Two lines can be connected by installing the Line Extension kit. connection Communication time Level of 2 seconds (Olivetti standard A4 chart, 33,600 bps) Y104784-2 Service Manual...
  • Page 9: Scanning Section

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 Resolution conversion Density Scanner Communication conversion sending inch inch mm / inch (600 dpi only) Density Communication Print conversion receiving inch inch inch inch inch inch 1.1.2 Scanning section Scanning method Platen documents Impossible to scan book documents (book mode)
  • Page 10: Recording Section

    Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Automatic background control (ABC) Finished stamp Varies depending on models. Refer to “10.3 Differences of Functions by Model (as of Jan, 2009)”. See P.188 Scanning time Compliant to the copier standards Automatic feeder Compliant to the copier standards capacity...
  • Page 11: Line Connecting Section

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 1.1.4 Line connecting section NCU type A-A~ and built-in NCU Connecting terminal RJ11 Modem Matsushita MMD-H5005 Modem sending level -10 to -15 dBm (Country spec) DTMF sending level -10 to -15 dBm (Country spec) Receiving sensitivity G3 reception: up to -48 dB Tone reception: up to -52 dB...
  • Page 12: Functional Specifications

    Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Functional specifications 1.2.1 Dial functions Abbreviated dial • Possible to register 2000 stations. (1000 with no optional HDD installed) • Possible to appoint extension / external types. • 38 digits maximum •...
  • Page 13: Transmission

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 External phone connection jack • Depends on specifications of each country. 1.2.2 Transmission Timer transmission 24-hour (max.) timer setting is possible. (one station, sequential multi-stations transmission) Batch transmission Timer polling 24-hour (max.) timer setting is possible.
  • Page 14 Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Memory transmission Quick Mixture of ADF/ memory platen documents transmis- Advanced com- Partly Yes sion munication func- (Only the communication mode is possible) tion Manual transmis- sion Transmission when the printer is active Memory ADF transmission Yes...
  • Page 15: Polling

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 Confidential Transmission to the confidential BOX of a remote station by using the F code transmission (SUB/SID). Appoints the confidential BOX No. by using SUB. Set the communication password using SID as required. Relay request The relay request by using the F-code (SUB/SID).
  • Page 16: Message Reception And Record

    Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Conversation reservation 1.2.5 Message reception and record Confidential reception Reception at the confidential BOX appointed at the F-code (SUB). When a transmission password (SID) has been set for the confidential box, the SID should be specified as the communication password.
  • Page 17: User Lists / Reports

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 Total page number print • Automatic print to the TTI in memory transmission. • Added when the number of document pages is appointed for quick memory transmission. Header memo TTI (Transmitting termi- nal ID) •...
  • Page 18: Other User Functions

    Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Polled Tx reserve report Polled Tx result report Polled Rx result report Sequential poll, Rx res- ervation report Sequential poll, Rx Automatic output: Users can turn ON / OFF. result report An address polling Rx reserved report...
  • Page 19: Network Fax Specifications

    1. OUTLINE OF THE DEVICE Field Service Ver. 8.0 Jul. 2009 Network fax specifications 1.3.1 Internet fax • Main product specifications relating to internet fax functions are indicated below. • Specifications are subject to change without notice. MF651/MF551/MF451/ Image memory 128 GB* (128 GB of 250 GB of the hard disk is MF360/MF280/MF220 capacity...
  • Page 20 Field Service Ver. 8.0 Jul. 2009 1. OUTLINE OF THE DEVICE Max. recording size 420 mm x 297 mm (A3 size) MF612/MF551/MF550 The data of an original that is longer than 1000 MF451/MF450/MF45 mm cannot be received. MF350/MF35/MF30/MF250 When receiving the data of an original that is MF25Plus/MF25/MF201Plus longer than the paper sizes set in the paper trays, MF360/MF280/MF220...
  • Page 21 1. OUTLINE OF THE DEVICE Field Service Ver. 8.0 Jul. 2009 List/report Print DSN message Output can be produced Print MDN message Output can be produced Print receipt mail text Output can be produced Network fax relay result Output can be produced report MF651/MF551 MF550/MF451...
  • Page 22: Ip Address Fax

    Field Service Ver. 8.0 Jul. 2009 1. OUTLINE OF THE DEVICE 1.3.2 IP address fax • Main product specifications relating to IP Address Fax functions are indicated below. • Specifications are subject to change without notice. MF651/MF551/MF451 Image memory 128 GB* (128 GB of 250 GB of the hard disk is MF360/MF280/MF220 capacity used as a memory.)
  • Page 23 1. OUTLINE OF THE DEVICE Field Service Ver. 8.0 Jul. 2009 Treatment of transmis- TX error report printing ON/OFF can be set. sion error TX error report A TX error report is printed when a TX error occurs and the TX error is recorded in the activity. Reception Received document size Max.
  • Page 24 This page is intentionally left blank Y104784-2 Service Manual...
  • Page 25: Inhibited Combinations

    1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 Inhibited combinations • The following show combinations of application functions. Exclusive function (next input) Automatic setting function Text o o o Text/ Original Photo Image Photo Type Dot. o o o Matrix Density *8 Single Sided...
  • Page 26 Field Service Ver. 7.0 Jan. 2009 1. OUTLINE OF THE DEVICE Exclusive function (next input) Automatic setting function Text Original Text/Photo Image Photo Type Dot. Matrix Density *8 Single Sided Simplex/ Double Sided Duplex Cover + 2 Sided × × Standard Fine Resolution...
  • Page 27 1. OUTLINE OF THE DEVICE Field Service Ver. 7.0 Jan. 2009 (*2): The long original, Z-folded original, TX stamp, sharpness and quick memory TX func- tions are available or not depending on models. Refer to “Differences of Functions by Model (as of Jul. 2007)”. See P.188 (*3): No combination is allowed for MF35 (*4): An F code transmission is ignored when it is sent to any receiving ends other than...
  • Page 28: Communication Control

    Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL COMMUNICATION CONTROL Protocol 2.1.1 FIF bits of DIS, DTC and DCS A. FIF data configuration list (DIS/DTC) octet Function Contents Default T.37 Internet fax (Simple mode) Reserved T.38 real time Internet fax Third generation mobile network Reserved V.8 ability...
  • Page 29 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 octet Function Contents Default Field not valid Multi-selective polling 1: Ability 0: No ability Polled sub-address T.43 coding ability Plain Interleave 32K ADPCM voice coding Reserved Expansion field R8*15.41/mm 300*300 pels/25.4 mm R16*15.41/mm and / or 400*400 pels/25.4 mm inch ability...
  • Page 30 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL octet Function Contents Default Processible mode (T.505) Digital network ability Full-duplex communication abil- 0: Half-duplex 1: Full-duplex JPEG coding ability Full color mode 0: Fixed 12 bits / pixel component Expansion field No sub sampling (1:1:1) Custom illuminance Custom gamut range...
  • Page 31 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 octet Function Contents Default Color/gray-scale 300 pels/25.4 mm x 300 lines/ 25.4 mm or 400 pels/25.4 mm x 400 lines/25.4 mm resolution 100 pels/25.4 mm x 100 lines/ 25.4 mm for color/gray scale Simple phase C BFT negotia- tions capability Extended BFT negotiations...
  • Page 32 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL octet Function Contents Default Flow control capability for T.38 communication K > 4 Internet aware T.38 mode fax device T.89 (Application profiles for ITU- *3 Reference T T.88) sYCC-JPEG coding @) Changes to 0 or 1 according to a status of devices. (1) Transmission speed ability (bit 11, 12, 13 and 14) Contents Transmission speed...
  • Page 33 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 B. FIF data configuration list (DCS) octet Function Contents Default T.37 Internet fax (Simple mode) Reserved T.38 Real time Internet fax Third generation mobile network Reserved Invalid Invalid Reserved 0: fixed Reception command Transmission speed instruction Refer to *4.
  • Page 34 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL octet Function Contents Default Field Not valid 0: fixed 0: fixed T.43 Coding Plain Interleave 32K ADPCM Voice coding Reserved Expansion field R8*15.41/mm 300*300 pels/25.4 mm R16*15.41/mm or 400*400 pels/ 25.4 mm inch/mm instruction 0: inch setting 1: mm setting...
  • Page 35 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 octet Function Contents Default No sub sampling (1:1:1) Custom illuminance Custom gamut range North America Letter (215.9*279.4) North America Legal (215.9*355.6) Single progression sequential coding (T.85) basic Single progression sequential coding (T.85) optional LO Expansion field HKM key management selected RSA key management selected...
  • Page 36 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL octet Function Contents Default Color/gray-scale 300 pels/25.4 mm x 300 lines/ 25.4 mm or 400 pels/25.4 mm x 400 lines/25.4 mm resolution 100 pels/25.4mm x 100 lines/ 25.4 mm for color/gray scale Simple phase C BFT negotia- tions capability 0: Fixed...
  • Page 37 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 octet Function Contents Default Flow control capability for T.38 communication K > 4 Internet aware fax device operat- ing in T.38 mode T.89 (Application profiles for ITU- *6 Reference T T.88) sYCC-JPEG coding @) Changes to 0 or 1 according to a status of devices.
  • Page 38 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL (3) T.89 (Application profile for ITU-T T.88) Contents not used Profile 1 Profile 2 Profile 3 Invalid Reserved Reserved Reserved NOTE • Considered to be A4 width when the DIS recording paper width is invalid (1, 1). Becomes a FIF error when the DCS recording paper width is invalid (1, 1).
  • Page 39: Modem Fallback Sequence

    2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 2.1.2 Modem fallback sequence • Fallback sequences of TCF and CTC are shown as follows: A. V17, V29, and V27 ter Ability of a remote station TCF fallback sequence V27 ter/V29 96/V.29 72/V.29 48/V.27 ter...
  • Page 40: Service Manual

    Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL B. sample of a signal procedure at sending two pages (1) Beginning of communications to beginning of 1st page transmission Phase 2 Determination of the Modulation Control channel startup Change and determination Mode for measuring line (establishment) procedure of the V 8 communication...
  • Page 41 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 C. Procedure details (1) Phase 1 (V8) ..Beginning of connection between a calling modem and a called modem When ANSam / ANS is detected (CI must be sent three times or more) When JM is detected twice or more 0.5 sec or more 1sec...
  • Page 42 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL Signal direction Signal Signal type Meaning Timing of transmission call called speed Start: Te (0.5 sec. 1 sec.) has Modulation (Call Menu) passed after CI transmission mode etc. V.21(L) stops on the calling (300 bps) Stop: When two or more JM are side...
  • Page 43 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 <Signal format> 1. Preamble: a signal added before each signal when CI, CM and JM signals are sent. Format: 1111111111+0000000001 (for CI) +0000001111 (for CM and JM) 2. Common format among each signal CI, CM and JM •...
  • Page 44 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL D. Common signal bit definition (1) Call function (1 octet) Top octet Meaning (Call Function category tag) Defined by ITU-T PSTN multi-media terminal V18 text phone Video tex FAX transmission from the calling terminal FAX reception in the calling terminal Data transmission / reception Expansion octet = with call function represented by...
  • Page 45 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 3rd octet Item Meaning (b3, 4 and 5=0, 1, 0 means expanded oct.) V26ter ability disabled / enabled V26bis ability disabled / enabled V23 full-duplex ability disabled / enabled V23 half-duplex ability disabled / enabled 11 V21 ability disabled / enabled (3) Protocol (1 octet) Protocols (1 octet)
  • Page 46 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL E. Phase 2 (Probing) ..V.34 basic setting • Exchange of modulation ability • Measurement of line characteristics (bi-direction) • Determination and exchange of compensation values to line characteristics (compensa- tion values of maximum data rate, transmission level, pre-emphasis (*)) *: linear equalizer for compensating amplitude distortion 10ms 160ms...
  • Page 47 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 <INFO 0x Bit Assignment> Bits (LSB-MSB) Value Meaning 1111 Fill Bits 4-11 01110010 Bit string for frame synchronization 2743 symbol / sec support 2800 symbol / sec support 3429 symbol / sec support Ability to transmit at low carrier frequency at 3000 symbol / sec Ability to transmit at high carrier frequency at 3000 symbol / sec Ability to transmit at low carrier frequency at 3200 symbol / sec...
  • Page 48 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL F. Phase 3 ..Training of the main channel equalizer • Band division full-duplex method • Transmission and reception of Phase 3 signals (S, , PP, TRN) are executed by using parameter values which are determined by exchanging INF Oh. (symbol rate, carrier fre- quency, pre-emphasis filter and transmission level) Phase3 Control channel start-up procedure...
  • Page 49 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 (2) MPh (type 0) bit assignment Bits (LSB-MSB) Value Meaning 0-16 All bit 1 Bit string for frame synchronization Start bit MP signal type Reserved Maximum transmission rate from the calling modem to the called 20-23 1 to 14 modem (x 2400) *1...
  • Page 50 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL (3) MPh (type 1) bit assignment Bits (LSB-MSB) Value Meaning 0-16 All bit 1 Bit string for frame synchronization Start bit MP signal type Reserved Maximum transmission rate from the calling modem to the called 20-23 1 to 14 modem (x 2400) *1...
  • Page 51 2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 G. Re-synchronization procedure / Startup procedure • A procedure required to switch control channel and main channel in the half-duplex pro- cedure • A procedure which includes another modulation parameter exchanging is especially called the startup procedure.
  • Page 52 Field Service Ver. 7.0 Jan. 2009 2. COMMUNICATION CONTROL H. Others (1) Minimum reception signal level (RLSD) (half-duplex mode only) • The reception circuit is turned to On when the signal becomes 43 dBm or more • When the signal becomes 48 dBm or less, the reception circuit is turned Off within 20 to 25ms after it has exceeded the thresh old.
  • Page 53: Telephone Function

    2. COMMUNICATION CONTROL Field Service Ver. 7.0 Jan. 2009 Telephone function 2.2.1 TEL/FAX switching Outline • A function to switch telephone and FAX automatically after reception. Depends on Coun- try spec. B. Operation 1. When CNG is not detected for 2 seconds (or 4 seconds, following parameter) after line seizure, this function sends voice response message 1 and continues CNG detection.
  • Page 54: Explanation Of Functions

    Field Service Ver. 7.0 Jan. 2009 3. EXPLANATION OF FUNCTIONS EXPLANATION OF FUNCTIONS F-code • F-code is a function to realize confidential transmission / bulletin board polling / relay transmission by using SUB, SEP and SID signals. • To be more specific, a machine which can open “a box” on the memory is called “a F code compliant center machine”...
  • Page 55: Signal Format

    3. EXPLANATION OF FUNCTIONS Field Service Ver. 7.0 Jan. 2009 3.1.1 Signal format A. Contents of signals Item / Signal Name SUB/SEP 0 to 9 only Characters 0 to 9, * and # (* and # must not be used.) Contents Box No.
  • Page 56 Field Service Ver. 7.0 Jan. 2009 3. EXPLANATION OF FUNCTIONS (1) The confidential box is registered in the center machine. • Registration of confidential box No. and name • Registration of communication password • Registration of box password (2) Transmission operation on the transmitting side •...
  • Page 57: F-Code Bulletin Board Polling

    3. EXPLANATION OF FUNCTIONS Field Service Ver. 7.0 Jan. 2009 3.1.3 F-code bulletin board polling Box No. Local storing F-code compliant center machine F-code compliant machine Bulletin S S S S E E E E P P P P Remote output board Box No.
  • Page 58: F-Code Relay Transmission

    Field Service Ver. 7.0 Jan. 2009 3. EXPLANATION OF FUNCTIONS 3.1.4 F-code relay transmission Final destinations (Multi-station) F-code relaying station F-code Relay requesting station Box No. Multi- Relay BOX SUB / SID station Relay request group (No.) (Relayed document printing) NOTE •...
  • Page 59: Transmission Function

    3. EXPLANATION OF FUNCTIONS Field Service Ver. 7.0 Jan. 2009 B. Protocol sequence example Calling Called Call (NSF)/(CSI)/DIS SID/SUB/(TSI)/DCS (NSF)/(CSI)/DIS (TSI)/DCS Transmission function 3.2.1 Original scan mode • The original scan mode is roughly classified by the regular original scan and the irregular original scan.
  • Page 60: Reception Function

    Field Service Ver. 7.0 Jan. 2009 3. EXPLANATION OF FUNCTIONS Reception function 3.3.1 Reduction / division of reception • Parameters related to reduction / division are set on the [Utility/Counter] > [Administrator Setting] > [Fax Setting] > [TX/RX Setting]. There are two parameters as follows: “Min.
  • Page 61: Cassette / Paper Selection

    3. EXPLANATION OF FUNCTIONS Field Service Ver. 7.0 Jan. 2009 (2) B4SEF width at reception Selected paper size / Division operation Original length Optimum =Received origi- Priority Priority Priority Priority Priority Priority Priority Priority paper nal size *(1/a) B5LEF B5SEF B4SEF A4SEF A4LEF...
  • Page 62: Closed Reception (Junk Fax)

    Field Service Ver. 7.0 Jan. 2009 3. EXPLANATION OF FUNCTIONS (2) Compulsory memory reception function use • Set in the [Utility/Counter] > [Administrator Setting] > [Fax Setting] > [Function Setting]. • When this setting is set to disabled, the compulsory memory reception actions are not performed at reception.
  • Page 63: Management Function

    3. EXPLANATION OF FUNCTIONS Field Service Ver. 7.0 Jan. 2009 (3) Closed reception password • 8 digits or less (Utility Mode setting, 0 to 9, * and #) NOTE • You can not use this function with the F-code communications. Management function 3.4.1 Operation without the key counter...
  • Page 64: Field Service Ver. 8.0 Jul

    In the case of d-Color MF360/MF280/MF220 Removal of the FK-502 (d-Color MF360/MF280/MF220) 4.1.1 • In order to replace the FK-502, remove the FK-502 or FK-502 (Extension line) in the fol- lowing order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 65 4. REPLACEMENT PROCEDURE Field Service Ver. 8.0 Jul. 2009 5. Pull out the FK-502 board from the main body. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 66: Removal Of The Fk-502 (D-Color Mf651/Mf551/Mf451)

    In the case of d-Color MF651/MF551/MF451 Removal of the FK-502 (d-Color MF651/MF551/MF451) 4.2.1 • In order to replace the FK-502, remove the FK-502 or FK-502 (Extension line) in the fol- lowing order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 67 4. REPLACEMENT PROCEDURE Field Service Ver. 8.0 Jul. 2009 6. Pull out the FK-502 board from the main body. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 68 This page is intentionally left blank Y104784-2 Service Manual...
  • Page 69: In The Case Of D-Color Mf350/Mf250/Mf201Plus

    In the case of d-Color MF350/MF250/MF201Plus Removal of the FK-502 (d-Color MF350/MF250/MF201Plus) 4.3.1 • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 70: Removal Of The Fk-502 (Extension Line) (D-Color Mf350/Mf250/Mf201Plus)

    Removal of the FK-502 (Extension line) (d-Color MF350/MF250/MF201Plus) 4.3.2 • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 71 4. REPLACEMENT PROCEDURE Field Service Ver. 7.0 Jan. 2009 5. Remove the cover of Fax Multi Line kit. (6 screws) 6. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws...
  • Page 72: In The Case Of D-Color Mf45

    In the case of d-Color MF45 Removal of the FK-502 (d-Color MF45) 4.4.1 • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 73: Removal Of The Fk-502 (Extension Line) (D-Color Mf45)

    Removal of the FK-502 (Extension line) (d-Color MF45) 4.4.2 • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 74: Removal Of The Memory (D-Color Mf45)

    Field Service Ver. 7.0 Jan. 2009 4. REPLACEMENT PROCEDURE 5. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 75 4. REPLACEMENT PROCEDURE Field Service Ver. 7.0 Jan. 2009 5. Pull out the control board assembly from the main body. (8 screws) NOTE • When pulling out the control board assembly, be sure to hold the 2 hinge screws provided on the upper and lower sections and pull them out to this side.
  • Page 76: Removal Of The Speaker (D-Color Mf45)

    Field Service Ver. 7.0 Jan. 2009 4. REPLACEMENT PROCEDURE Removal of the speaker (d-Color MF45) 4.4.4 • Replace the speaker in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 77: In The Case Of D-Color Mf35/Mf30/Mf25Plus/Mf25

    In the case of d-Color MF35/MF30/MF25Plus/MF25 Removal of the FK-502 (d-Color MF35/MF30/MF25Plus/MF25) 4.5.1 • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 78: Removal Of The Fk-502 (Extension Line D-Color Mf35/Mf30/Mf25Plus/Mf25)

    Removal of the FK-502 (Extension line) (d-Color MF35/MF30/MF25Plus/MF25) 4.5.2 • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 79 3. Remove the Fax Multi Line kit. (6 screws, PCI board connector) 4. Remove the cover of Fax Multi Line kit. (6 screws) 5. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board,...
  • Page 80: Removal Of The Memory (D-Color Mf35/Mf30/Mf25Plus/Mf25)

    Field Service Ver. 7.0 Jan. 2009 4. REPLACEMENT PROCEDURE Removal of the memory (d-Color MF35/MF30/MF25Plus/MF25) 4.5.3 • Replace the memory and the lithium battery in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 81 4. REPLACEMENT PROCEDURE Field Service Ver. 7.0 Jan. 2009 6. Remove the IR connector on the right side of the main body. 7. Open the right door and remove the rear right cover. (3 screws) 8. Remove the shield cover. (15 screws) 9.
  • Page 82: Removal Of The Speaker (D-Color Mf35/Mf30/Mf25Plus/Mf25)

    Field Service Ver. 7.0 Jan. 2009 4. REPLACEMENT PROCEDURE Removal of the speaker (d-Color MF35/MF30/MF25Plus/MF25) 4.5.4 • Replace the speaker in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 83 4. REPLACEMENT PROCEDURE Field Service Ver. 7.0 Jan. 2009 5. Remove the speaker on the rear side of the bracket. NOTE • When reinstalling the speaker, be sure to check to see if the speaker harness on the main body side is seated securely in the wire saddle.
  • Page 84: Configuration Of The Fk-502 Board

    Field Service Ver. 7.0 Jan. 2009 4. REPLACEMENT PROCEDURE Configuration of the FK-502 board • The following shows the configuration of the FK-502. NOTE • When using it as a main line, set SW2 to [LINE-1]. • When using it as a sub line, set SW2 to [LINE-2].
  • Page 85 4. REPLACEMENT PROCEDURE Field Service Ver. 7.0 Jan. 2009 Blank Page Service Manual Y104784-2...
  • Page 86: How To Use The Adjustment Section

    Field Service Ver. 7.0 Jan. 2009 5. HOW TO USE THE ADJUSTMENT SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT SECTION • “ADJUSTMENT/SETTING” contains detailed information on the adjustment items and procedures for this machine. • Throughout this “ADJUSTMENT/SETTING,” the default settings are indicated by “ ”. A.
  • Page 87: Service Operation Mode

    6. SERVICE OPERATION MODE Field Service Ver. 7.0 Jan. 2009 SERVICE OPERATION MODE Service mode Machine Firmware Version Imaging Process Adjustment CS Remote Care System 1 System 2 Network Fax Settings Counter Counter of Each Mode (Mode) Menu other than Counter of Each Mode (Mode) varies depending on models. List Output Machine Management List Adjustments List...
  • Page 88 Field Service Ver. 7.0 Jan. 2009 6. SERVICE OPERATION MODE Service mode Test Mode Fax Test Line 1 NCU Test LOOP Relay * Menu other than Fax DC-LOOP Detect Test varies depending Speaker on models. Outside Ring Send Audio Response Send Signal Send Test Same items as those of Signal Receive...
  • Page 89 6. SERVICE OPERATION MODE Field Service Ver. 7.0 Jan. 2009 Service mode Line 1 System System Function FAX Board Watchdog Fax Boot Rewrite on Error Code Display Time Operation RX or Print STOP Setting Report Auto Output Stop Auto Rotation Send(LT) Auto Rotation Send(A4T) Communication...
  • Page 90: Field Service Ver. 8.0 Jul

    Field Service Ver. 8.0 Jul. 2009 6. SERVICE OPERATION MODE Service mode Line1 Network Network Setting 1 Receive Signal Detection Time BUSY TONE Detection No. of Times of Busy Tone Detection Network Setting 2 1300Hz Detection Dial Tone Detection DC-LOOP Check min.
  • Page 91: Service Mode

    7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 SERVICE MODE Outline of Service Mode 7.1.1 Service Mode and Test Mode The Service Mode is provided in this machine for the purpose of the following operations. And also, the Service Mode includes the Test Mode as a menu. •...
  • Page 92: How To Enter The Service Mode

    Field Service Ver. 8.0 Jul. 2009 7. SERVICE MODE 7.1.3 How to enter the Service Mode A. Operational procedure (MF45/MF35/MF30/MF25Plus/MF25) 1. Press [Utility/Counter] button of the control panel. 2. Press [Details Check]. 3. Press [STOP] button and press [0], [0] with keypad. 4.
  • Page 93: Function Parameter Setting

    7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 Function parameter setting 7.2.1 Modem/NCU A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.89 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Modem/NCU] key. 15LAF3E022DA 4.
  • Page 94 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E023DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 95 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 B. Detailed explanation (1) Max. SYMB Speed • Maximum modulation speed (baud rate) of V.34 3429 33.6 k to 4.8 k 3200 31.2 k to 2.4 k 3000 28.8 k to 2.4 k 2800 2400 •...
  • Page 96: System

    Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE (7) TX and RX • Frequency response of the cable attenuation equalizer Frequency Response of the Cable Amplitude Equalizer 12dB 1000 1500 2000 2500 3000 3500 4000 Frequency (Hz) 7.2.2 System A.
  • Page 97 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 4. Use the key provided on the left side of the screen to select a menu to be set. 15LAF3E024DA 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E024DA 6.
  • Page 98 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE Factory-shipped Parameter Set Value Reference Default Setting Communi- Auto Rotation Send (LT) ON / OFF cation Set- Auto Rotation Send ON / OFF ting (A4T) Error Page Resending Error Page / All Page Error page The default setting is Number of Redials (Error...
  • Page 99 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 (8) Fax Board Watchdog • Watch dog by using CPU of the Fax board • “ON”: Reset when hung up. • “OFF”: Keeps being hung up. • Normally you do not need to change the setting. (9) Fax BOOT Rewrite on ISW Flash memory Application...
  • Page 100: Communication

    Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE 7.2.3 Communication A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.89 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Communication] key. 15LAF3E022DA 4.
  • Page 101 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E025DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 102 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE Factory-shipped Parameter Set Value Reference default setting TIMER 2 4.0 to 25.5 [sec] EOL-EOL 13.0 [sec] (in steps of 0.5 sec) 6.0 to 25.5 [sec] CFR-PIXWAIT 6.0 [sec] (in steps of 0.5 sec) 5.5 to 25.5 [sec] EOM-PIXWAIT 5.5 [sec]...
  • Page 103: Function Parameter

    7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 (7) EOL-EOL 1 line data 1 line data (8) CFR-PIXWAIT • Sets the waiting time from CFR is sent to the image signals are received. Radio fax on boats occasionally requires more than 6 sec. (9) EOM-PIXWAIT •...
  • Page 104 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE 3. Press the [Function Parameter] key. 15LAF3E022DA 4. Select the address and then, enter the address using [A] to [F] key or keypad. 15LAF3E026DA * A Cursor is movable if is pushed. 5.
  • Page 105: Network

    7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 7.2.5 Network A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.89 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Network] key. 15LAF3E022DA 4.
  • Page 106 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E027DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 107 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 (3) DC-LOOP Check • Checks the DC loop current before dialing. • When the current is zero, an error occurs. (T.80) • You can change the setting to be compliant to standards in other countries. In Japan, set this parameter to OFF.
  • Page 108: Fax File Format

    Field Service Ver. 8.0 Jul. 2009 7. SERVICE MODE 7.2.6 Fax File Format The following data can be initialized. (For MF45/MF35/MF30/MF25Plus/MF25) • All of the fax documents stored in the box are erased. • All of the boxes produced automatically by the F code are erased. (For MF651/MF551/MF550/MF451/MF450/MF360/MF280/MF250/MF220/ MF201Plus) •...
  • Page 109: List Output

    7. SERVICE MODE Field Service Ver. 8.0 Jul. 2009 4. Press [START] key. 15LAF3E028DA 5. The Fax File Format is executed. 7.2.7 List Output A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2.
  • Page 110 Field Service Ver. 8.0 Jul. 2009 7. SERVICE MODE 4. Set the parameter setting. 15LAF3E029DB 5. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value Reference default setting Journal Diagnosis Code ON/OFF Addition Diagnosis Code / Dial Num- Report Addition Information ber / OFF TX Result Report...
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  • Page 112: Initialization

    7. SERVICE MODE Field Service Ver. 8.0 Jul. 2009 7.2.8 Initialization • The following data can be initialized. Select data you want to initialize and press [Yes]. NOTE • When Line 2 is selected, only the Fax Function Parameter can be selected. •...
  • Page 113 Field Service Ver. 8.0 Jul. 2009 7. SERVICE MODE 4. Select data you want to initialize. 15LAF3E030DA Supplement: Two or more selections are possible for data. 5. Press [Yes]. 15LAF3E031DA 6. When a verification message is displayed, press [Yes]. 15LAF3E032DA 7.
  • Page 114: List Print

    Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE List print The following lists can be output. (1-Sided/2-Sided can be selected in some models.) • Parameter List Output a nonvolatile parameter list. • Service Parameter Output a FAX Service Mode set value list. •...
  • Page 115 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 3. Press [1] or [2] key. 15LAF3E033DA 4. Press the key of list you want to output and select [1-Sided] or [2-Sided]. 5. In case of B&W MFP, select paper tray in the [Paper Tray]. 6.
  • Page 116 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE <Parameter list sample> Y104784-2 Service Manual...
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  • Page 121 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 <Service parameter list sample> Service Manual Y104784-2...
  • Page 122 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE Y104784-2 Service Manual...
  • Page 123 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 Protocol trace list (current) sample Service Manual Y104784-2...
  • Page 124 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE <Protocol trace list (error) sample> Y104784-2 Service Manual...
  • Page 125 7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 <Fax setting list sample> Service Manual Y104784-2...
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  • Page 130: Counter Of Each Mode

    Field Service Ver. 8.0 Jul. 2009 7. SERVICE MODE Counter of each mode • The counter of the document stored in the box and the document outputted from the box can be checked. 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.89 2.
  • Page 131: Network Fax Setting

    7. SERVICE MODE Field Service Ver. 7.0 Jan. 2009 Network Fax Setting In order to use the network fax function (Internet fax/IP address fax), you must set the fol- lowing. • Internet Fax: The provision of a mail server is essential. The copier is required to be provided with the fax memory supplied with MK-704.
  • Page 132 Field Service Ver. 7.0 Jan. 2009 7. SERVICE MODE 4. Set to [ON] an item you want to set. 15LAF3E036DA 5. Press the [END] key to return Service Mode screen. Y104784-2 Service Manual...
  • Page 133: Test Mode

    8. TEST MODE Field Service Ver. 7.0 Jan. 2009 TEST MODE Outline of the Test Mode 8.1.1 Service Mode and Test Mode There is a Service Mode available for this machine. And the Service Mode includes the Test Mode as a menu for the following operation to be conducted. •...
  • Page 134: Signal Sending Test

    Field Service Ver. 7.0 Jan. 2009 8. TEST MODE 3. Press [Line 1] key or [Line 2] key. 15LAF3E038DA NOTE • When the Fax Multi Line kit is installed, Line 2 can be specified. Signal sending test • Image information signals, control signals and DTMF can be individually output. Addi- tionally, signal sounds can be monitored by monitor speaker.
  • Page 135: Signal Receiving Test

    8. TEST MODE Field Service Ver. 7.0 Jan. 2009 4. Press the [Start] key. (In order to move to another test, select the next test item after pressing the [Stop] key.) Factory-shipped Contents of Test Parameter default setting 33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / V34 Main CH 33600 [bps]...
  • Page 136 Field Service Ver. 7.0 Jan. 2009 8. TEST MODE 4. Press the [Start] key. (In order to move to another test, select the next test item after pressing the [STOP] key.) Factory-shipped Contents of Test Parameter default setting 14400/12000/9600/7200 [bps] 14400 [bps] 9600/7200 [bps] 9600 [bps]...
  • Page 137: Ncu Test

    8. TEST MODE Field Service Ver. 7.0 Jan. 2009 NCU TEST A. Operational procedure 1. Press [NCU Test]. 2. Select a test item. 3. Press the [Start] key. (In order to move to another test, select the next test item after pressing the [Stop] key.) NOTE •...
  • Page 138: Troubleshooting

    Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING TROUBLESHOOTING TROUBLESHOOTING ERROR CODES Code No. Category Contents of error How to correct FAX board error 1 (FAX B0-01 FAX board error Pull out and insert the Fax board to ROM check sum error) check its installation.
  • Page 139 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code No. Category Contents of error How to correct Turn OFF/ON the main power switch. Device error If the trouble is not yet corrected, hard- B1-22 (GA LOCAL SRAM) ware of the fax board may be defective. Replace the fax board in such a case.
  • Page 140 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Code No. Category Contents of error How to correct Command frame length B1-43 I/F error with main error Command parameter B1-44 I/F error with main length error B1-45 I/F error with main Undefined parameter Command/response B1-46...
  • Page 141 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code No. Category Contents of error How to correct Error return from TTI B1-77 Page control rasterizer Receiving job generation B1-78 Page control error Access error to quick B1-80 Page control sending memory data B1-81 Page control BlockBuff acquisition error...
  • Page 142 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING • The error in the Txx/Rxx system may be caused under the effect of line noise, etc. even in usual operating condition. • If the error arises often, output the activity report, fax setting list, protocol trace list, parameter list, address book list, group address list and program list and obtain detailed information on the error status, conditions which may cause the error, etc.
  • Page 143 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code No. Category Contents of Error How to correct Not used Not used Not used Not used Not used ECM sending Timeout by RR/RNR (60 seconds) Not used Not used Not used The line may be in trouble.
  • Page 144 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct Calling by polling reception, but a Polling original may not be set on Polling reception remote station does not have poll- the remote station. ing documents Not used Polling original may not be set on...
  • Page 145 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code No. Category Contents of Error How to correct Not used Not used When the control unit is connected, a communication error is caused Control unit due to capacity shortage and com- munication is finished.
  • Page 146 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct Reception Timeout during EOL-EOL Not used Not used Not used Not used Not used Space in the hard disk may Resource check error (line discon- become short.
  • Page 147 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code No. Category Contents of Error How to correct When called Soft error when called Not used Not used Not used Not used Phase C timeout Reception (NonECM reception only) Not used Not used Not used The line may be disabled because...
  • Page 148 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct Modem response waiting T.0 Reception (60 seconds) Reception Reception byte size error V34 signal sending error Unexpected command was received in V34 mode phase C reception Reception Codec control middle ware error...
  • Page 149: Diagnostic Codes

    9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 DIAGNOSTIC CODES 9.2.1 Outline • The diagnostic code is a 22-digit hexadecimal code indicating a communication condi- tions and status. • The diagnostic code is printed on the activity report. • The purpose of the diagnostic code is to obtain detailed information of communication results and conditions so as to analyze communication troubles.
  • Page 150 Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Description Item bit7 bit6 bit5 bit4 bit3 bit2 bit1 bit0 (10) Coding specifica- tion/ 600dpi (not H_RES (JPEG) JBIG THRU used) specifica- tion (600dpi) (11) Original length specifica- tion/ 600dpi (not (not (Legal) (Letter) V_RES...
  • Page 151: Error Code (Network Fax)

    9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Description Item bit7 bit6 bit5 bit4 bit3 bit2 bit1 bit0 (21) BOX no (4th & 3rd BOX No. 4th digit [BCD] BOX No. 3rd digit [BCD] digit) (22) BOX no. (2nd & 1st BOX No.
  • Page 152: Error Code Of The Reception System

    Field Service Ver. 7.0 Jan. 2009 9. TROUBLESHOOTING Code Classification Details of the error Redial Corrective Action Check the each settings. Check to see if there occurs any abnormal condition with the network, such as the dis- Network Network connection of a cable. After turning off and on the main power switch, send it again.
  • Page 153 9. TROUBLESHOOTING Field Service Ver. 7.0 Jan. 2009 Code Classification Details of the error Corrective Action In excess of the num- Ask the sender to send it again after the number of Decode ber of pages speci- text sheets being reduced. fied for reception Ask the sender to send it again in a correct file for- mat as shown below.
  • Page 154: Appendix

    Field Service Ver. 7.0 Jan. 2009 10. APPENDIX Y104784-2 Service Manual...
  • Page 155: Field Service Ver. 8.0 Jul

    10. APPENDIX Field Service Ver. 8.0 Jul. 2009 Service Manual Y104784-2...
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  • Page 194 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 03/2009 EDITION Y104783-3 09/2009 EDITION Y104784-2...