Snom m9 DECT Administrator's Manual

Snom m9 DECT Administrator's Manual

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m9 DECT
m9 DECT Administrator Guide

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Summary of Contents for Snom m9 DECT

  • Page 1 DECT m9 DECT Administrator Guide...
  • Page 2 Copyright © 2011 snom technology, Inc. All rights reserved. This document is supplied by snom technology. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of snom technology.
  • Page 3: Safety Precautions

    (“Power Supplies/Adapters” on page 79). Other power supplies may damage or even destroy the device(s). Use only the rechargeable battery pack delivered with the handset or those rechargeable battery packs expressly recommended by snom (see “Rechargeable Batteries” on page 79).
  • Page 4 DECT Administrator Guide Recommended MINIMUM distance to the handset: 20 cm (7.9”). Do not carry the handset in a breast pocket. Hold the handset to the ear opposite the medical device to minimize the potential for interference. Turn the handset off immediately if there is any reason to suspect that interference is taking place.
  • Page 5: Operating Environment

    Safety Precautions Additional Safety Information Small Children Your device and its enhancements may contain small parts. Keep them out of the reach of small children. Operating Environment Remember to follow any special regulations in force in any area, and always switch off your device when its use is prohibited or when it may cause interference or danger.
  • Page 6: Cleaning And Disposal

    DECT Administrator Guide Cleaning and Disposal Cleaning Use an anti-static cloth. Please avoid water and liquid or solid cleaning products as they might damage the surface or internal electronics of the base, charger, and handset. Disposal of Phone This product is subject to European Directive 2002/96/EC and may not be disposed of with general household garbage.
  • Page 7: Table Of Contents

    DECT Administrator Guide Contents Safety Precautions ................. . .
  • Page 8 DECT Administrator Guide Call Waiting Indication ................
  • Page 9: About M9 Dect

    The DECT-based snom m9 provides interference-free communication by making use of the dedicated DECT frequency band. In addition, the snom m9 delivers the typical benefits of the DECT world such as high standby time and superior speech quality in addition to Internet application integration, thus providing a decisive edge over WLAN hand-helds.
  • Page 10: Equipment Contents

    DECT Administrator Guide Equipment Contents The m9 DECT phone is shipped with the following equipment and supplies: DECT/GAP Base Station DECT/GAP Handset Handset Belt Clip 3.7V Lithium-Ion Rechargeable Battery Handset Charger One CAT5 Ethernet cable One Interchangeable Power Adapter for Base Station...
  • Page 11: Section I: Administrator Functions

    SECTION I: Administrator Functions Installation Warning: Use only the batteries approved by snom technology, as this may lead to leak- age, fire, explosion, or other dangerous situations. Use the battery only for its intended purpose. Do not short-circuit the battery. Short-circuiting the terminals may damage the battery or the connecting object.
  • Page 12 DECT Administrator Guide Handset Overview Belt clip Volume adjust key+- Speakerphone Battery cover Adjust volume of: Ringer (when call is ringing) Speaker (when in call) Speakerphone key (on/off) Headset jack connector 2.5 mm Recharging the Battery The handset is powered by a rechargeable battery. The full performance of a new battery is achieved only after two or three complete charge and discharge cycles.
  • Page 13: Finding The Ip Address Of The Base Station

    Finding the IP Address of the Base Station Connect the 5V power converter to the wall outlet first, THEN to the base station. Reset button RESET Net port Power connector The power indicator lights and the base station begins to initialize. Once the base station has booted up, the Call LED on the face of the base station will begin blinking, indicating that the base station is waiting for a handset registration.
  • Page 14: Setting Up The Handsets For Use

    DECT Administrator Guide HTTP HTTP allows you to access the m9 base station without looking at the handset. This is helpful in cases where the handset has problems registering to the base station or when the handset is simply not available.
  • Page 15 Configure the settings as detailed below: Server Type: Server profiles provide support for non-standard functionality of some of the most popular VoIP platforms in the market, enabling snom m9 product ease of use and integration with third-party IPBXs. Server-type supported platforms include:...
  • Page 16 RTP Encryption: Enables media encryption on the m9 (toggles between SAVP/AVP). Enable this setting if Media Encryption (SRTP) functionality is desired Offer ICE: Allows the snom m9 to offer ICE candidates for outgoing calls (Microsoft Lync func- tionality) Dial Plan String: See “Dial Plans”...
  • Page 17 Password: Use the SIP password that belongs with the extension that was configured in the IPBX or SIP server. Microsoft® Lync 2010 Integration Disclaimer: The Microsoft Lync 2010 Server functionality of the snom m9 is still under development, and snom cannot guarantee functionality in all user environments. Identity active: Set to on.
  • Page 18 DECT Administrator Guide Click Handsets, then select the handset ID from the Handset ID (IPUI) dropdown list. Click Save. The user’s name will be displayed on the phone display. This is considered the “idle display. ” Repeat these steps for each handset.
  • Page 19: Example Setups

    Example Setups Verifying the Registration(s) Log in to the m9 web interface, and click the Status from the left navigation bar. Click Registration. A 200 Ok indicates a successful registration. The “(90 s), ” as shown in the image below, indicates that the registration will be complete in 90 seconds. Other possible values include “408 Timeout, ”...
  • Page 20 DECT Administrator Guide Click the Handsets tab, and assign all registered handsets to the Identity. Each handset should reflect the display name (or username) of the configured account. Incoming calls to the SIP account will alert all handsets, and outgoing calls can be placed from any...
  • Page 21 Example Setups Multiple SIP Accounts with a Single Handset Use Identity 1-9 for configuring all available SIP accounts one by one on the base station as shown below: Click the Handsets tab of each Identity and assign the registered handset to the Identity. Each Identity should have the same Handset IPUI assigned to it.
  • Page 22 DECT Administrator Guide Click the Behavior tab of each Identity, and set the Allow Line Switching setting to on as shown below: The handset displays the display name/username of the first registered Identity in order of priority 1-9.
  • Page 23 Example Setups Multiple SIP Accounts with Multiple Handsets Use Identity 1-9 for configuring all available SIP accounts on the base station as shown below: Click the Handsets tab of each Identity, and assign a unique handset IPUI to each Identity. Each handset should reflect the display name/username of the Identity to which it has been assigned:...
  • Page 24: Network Settings

    DECT Administrator Guide Incoming calls to any of the configured SIP accounts will alert the corresponding handset for that SIP account Outgoing calls from a handset must be placed from the SIP account to which it has been assigned.
  • Page 25: Nat Traversal

    NAT is typically used by a router or firewall to allow devices that are on a LAN (Local Area Network) and have private IP addresses to share a single, public IP address. To maintain the session, the NAT’ed snom m9 behind the firewall must keep sending messages to keep the session open.
  • Page 26: Security

    The m9 phone has a built-in CA that is owned by snom.com. The IPBX software can use the certificate to be assured that it is talking to a snom m9 base station with MAC address 000413xxxxxxx.
  • Page 27 Security Note: The snom m9 is also able to present its X.509 Certificate for Client Identity Verification (CIV), a critical risk mitigation measure that gives all participants confidence about who they are dealing with. For the Client/ Server verification to function, the validation server must have a valid certificate with a domain name as the CN.
  • Page 28 DECT Administrator Guide These client certificates are used by the snom m9 to provide servers proof-of-identity based on the MAC address and to generate private-key-based signatures. Client certificates allow an SSL/TLS server to verify the identity of a connecting client. The verifying server can be co-located within a SIP server or a configuration server or it can be an independent network entity.
  • Page 29 The client certificate of the snom m9 can also be customized by provisioning a custom client certificate/private key. To provision a customized client certificate and private key to the snom m9, encapsulate the <cert> and <key> tags within a <certificates> XML tag as shown below: Certificate Authority (CA) Setup...
  • Page 30 Internet. TLS is analogous to HTTPS. The snom m9 provides the user with the option to use TLS functionality for SIP signaling (also known as SIPS), thereby providing a high level of call control security on the Internet as well as in other security-sensitive networks.
  • Page 31 Security Secure call status is indicated on the snom m9 handset. If the phone successfully registered a TLS/SRTP ses- sion, the closed padlock icon will be displayed. Certificate Authority Setup Custom configured CAs can be viewed by clicking Status > Network > Root Certificate Authorities from the snom m9 web interface.
  • Page 32: System Status

    DECT Administrator Guide System Status You can see what’s going on in the system and with the handsets using the Status links in the left navigation panel of the m9 web interface, as shown below (once logged into the base station).
  • Page 33: Dns Cache

    Roaming Provisioning Location Profile Calls The Calls link indicates the status of active calls on the snom m9 base station. Reminder: You can have only four active calls on one base station. DNS Cache DNS is used to MAP IP addresses to domain names. To reduce DNS traffic across the network and increase performance, snom m9 stores DNS query results for a period of time.
  • Page 34 DECT Administrator Guide After the desired amount of time, click the Stop button to end the packet capturing. To open the capture file in a packet capturing tool, click the here link at the bottom of the Network Analyzer page.
  • Page 35 System Status The open TCP sockets are listed as shown below: Settings The Settings page lists the setting and configuration parameters of the snom m9 base station. Settings can be stored as an XML file and exported for duplication/provisioning.
  • Page 36: Base Station Firmware Update

    Before you can update the firmware from the m9 web interface, you will need to retrieve the software from the snom wiki (provisioning.snom.com). Go to http://wiki.snom.com and click Firmware Guide as shown below: Click your phone model, then click the firmware version.
  • Page 37 TFTP Firmware Update Install a TFTP Server, e.g. Tftpd32, or check to see whether your IPBX has one built in. Download the firmware from wiki.snom.com, as detailed on Page 80. Put the firmware file into the tftproot directory of the TFTP Server.
  • Page 38: Handset Firmware Update

    DECT Administrator Guide Handset Firmware Update Over-the-Air Update Over-the-air update refers to updating the handsets over the DECT (radio) interface. Each m9 firmware version includes a corresponding updated handset firmware version. After the base station has been upgraded to the new firmware, the handsets can be upgraded using this procedure.
  • Page 39 Handset Firmware Update As Windows displays New Hardware Found, note the COM port assigned to the handset. Before you can connect to the snom m9 handset, you need to download the snom m9 Update Tool. Download it at http://provisioning.snom.com/m9/snomm9UpdateTool.zip (available only in Windows).
  • Page 40: Auto Configuration And Firmware Update

    12. The update status is displayed on the handset. Auto Configuration and Firmware Update To administer a large pool of snom m9 devices, the device provides the option to configure settings and up- grade device firmware with zero-touch interaction from the user. These mechanisms allow the administrator to manage and monitor all snom m9 devices in the network remotely.
  • Page 41 MAC address. The firmware settings file links to the snom m9 base station firmware (the file pointed to in the link contains the base and handset firmware bundle).
  • Page 42 DECT Administrator Guide Address Book Provisioning with XML Using XML files for the address book allows you to upload contacts into the snom m9 base station. Following is an example XML-based address book for the snom m9: Each contact must be within its own <item> </item> begin and end tags and must include parameters such as item context, type, name, and number.
  • Page 43: Dial Plans

    A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes, and all combinations of digits dialed. On the snom m9, dial plans may provide the following functions: Automatic termination of emergency numbers at an emergency service provider Automatic recogition of number completion (e.g., ten-digit number in the U.S.)
  • Page 44 DECT Administrator Guide Each identity on the snom m9 can be configured to include these dial patterns. Configuration Dial plan entries consist of three parts (pattern, result, and flags), each of which may be separated by any char- acter.
  • Page 45 Dial Plans Numbers are back references to match-groups of the regEx part accord- ing to RFC2915. Example: !(.+)!sip:\1! inserts a sip: before the string (which is the first match). Flags: Flags set additional processing attributes. The following flags are available: Flag Definition Indicates that the number is complete and can be dialed.
  • Page 46: Emergency Calling

    Emergency Calling Dial plans can also be particularly useful for providing emergency calling services (e.g., 911, 112, 999) in VoIP networks. The following examples indicate how dial plans may be used on the snom m9 to provide emergency calling services.
  • Page 47: Ldap

    LDAP, or Lightweight Directory Access Protocol, is an Internet protocol that clients can use to look up informa- tion from a server. The snom m9 base station supports LDAP server configuration for each SIP identity (shown below). This enables the base station to perform LDAP look-ups for incoming calls. Configuration details are...
  • Page 48 DECT Administrator Guide Table 3 LDAP Parameters and Values Parameter Function/Description Valid Value Default Enable LDAP—If enabled, LDAP will be used; <on>, <off> <off> <user_ldap_ otherwise, the normal vCard phone book will outgoing_ be used. phonebook> <user_ldap_ Username—Here you can set a user name to...
  • Page 49 Any combination of Blank format in which the “name” of each returned LDAP name attributes display_name> search result is to be displayed on the snom with special charac- phone. The setting allows combinations of ters. various “name attributes” along with special...
  • Page 50: Ipv6 And M9 Dect

    DECT Administrator Guide Parameter Function/Description Valid Value Default Country code—This setting is used for speci- Standard country Blank <user_ldap_ country_code> fying standard country codes that are to be codes substituted in LDAP search requests. <user_ldap_ Area code—This setting is used for specifying...
  • Page 51 Address Assignment and Auto Configuration The snom m9 is IPv6-ready so it can automatically assign an IPv6 address to the device over DHCPv6, and when connected to an IPv6 network, it can configure itself automatically using Internet Control Message Pro- tocol version 6 (ICMPv6) router discovery messages.
  • Page 52 IPv6 destinations, snom m9 uses its local IPv6 interface, if available. Depending on the type of address returned (IPv4 or IPv6) for a SIP server, the snom m9 automatically selects the corresponding IP interface for registration. SIP packet addresses and headers are also automatically sub- stituted with the appropriate IP interface.
  • Page 53: Section Ii: The M9 In Action

    Handset Overview SECTION II: The m9 in Action Handset Overview Earpiece Color display Left function key In idle mode: Call lists Right function key Green phone key Accept calls Dial number Confi rm actions Red phone key Terminate calls Cancel actions Power on/off Star key Alphanumerical...
  • Page 54: Idle Screen Display Symbols

    DECT Administrator Guide Idle Screen Display Symbols Symbols on the phone display when the phone is in idle mode are considered idle screen display symbols. These symbols indicate the status of DND and call forwarding. They also indicate whether a user has voice- mail, the battery needs to be recharged, or an alarm has been set.
  • Page 55 Idle Screen Display Symbols Navigating the Phone Menus With the phone in idle status, press the center navigation key. Six different menu options are displayed: Offi ce Tools Current menu selection Phone Directory Settings Preferences Intercom Alarm Clock Current function of function key underneath Navigating the Phone To navigate to a menu option:...
  • Page 56 DECT Administrator Guide Settings Date/Time Page 49 VoIP Display Name Account Password Registrar Outbound Proxy Mailbox Network VLAN DHCP Handset Register handset Select base Deregister handset Reset handset Reset base FW update Version Change PIN System Info Page 24...
  • Page 57: Setting The Date And Time

    Daylight Saving Time or DST is the practice of temporarily advancing clocks during summertime so that after- noons have more daylight and mornings have less. The snom m9 also allows users to set up DST according to their time zone and adjust DST shifts as needed. To set up DST: Select Time/Language from the left navigation panel.
  • Page 58 DECT Administrator Guide The page is expanded: Use the following table to familiarize yourself with the configurable parameters for DST:...
  • Page 59: Basic Calling

    Basic Calling Basic Calling Making Calls Enter the extension or number followed by (the green key). Ending a Call Press (the red key). Accepting a Call Incoming calls are identified in two ways: through the ringing of the phone and via the handset display. To ac- cept the call, press Note: If Auto Answer (Page...
  • Page 60: Using Voicemail

    DECT Administrator Guide Using Voicemail Voicemail is indicated in two ways: (1) by an envelop icon at the top of the display and (2) a VM in the lower right-hand corner (see image A). To listen to the voicemail: Press the VM softkey (image B).
  • Page 61 Speed Dialing Changing the Volume in Speaker Mode The Ear Protection setting activates lower speaker volumes on connected snom m9 handsets. By default this setting is turned off. To re-enable the normal speaker levels on the connected handsets: Log in to the m9 web interface.
  • Page 62: Speed Dialing

    10 speed dials for the handset. To use the speed dialing feature of the snom m9, simply configure a number or SIP URI in one of the speed dial entries. To place a call to the speed dial destination, simply dial the corresponding digit on the handset.
  • Page 63: Conferencing

    Conferencing Enter transfer destination number, and press OK. The handset performs the transfer and returns to idle mode. Note: The function uses SIP REFER for Call Transfer. Call Bridging (Attended Transfer) While connected, press Options to bring up Options menu. Select New Call.
  • Page 64: Forwarding Calls/Redirection

    DECT Administrator Guide When connected, press Options to bring up Options menu. Select Conference. All three parties are now connected and can send and receive audio to one another. Forwarding Calls/Redirection Call Forward You can forward your calls to another number. As shown in the following image, the settings that can be used for forwarding calls are Never, Always, On Busy, and Timeout.
  • Page 65: Do Not Disturb

    Do Not Disturb The forwarding status is indicated on the handset: Do Not Disturb Activating DND will reject all incoming calls for the SIP Identity and its associated handset will not be alerted. Click Identity from the left panel. Click Behavior as shown below. Set DND to on.
  • Page 66: Setting The Alarm Clock

    DECT Administrator Guide Setting the Alarm Clock Setting the Wakeup Time Important: The date and time must already be set (see Page 49). Press the center navigation button, followed by To set the time, select Time and press OK.
  • Page 67: Intercom

    Select handset to call or press OK. Intercom/Auto Answer (SIP) Activating “Intercom Incoming” for a SIP Identity enables the associated snom m9 Handset to automatically ac- cept incoming calls. The Intercom feature requires SIP Alert-Info functionality from the calling party.
  • Page 68: Call Waiting Indication

    DECT Administrator Guide Call Waiting Indication When a new call rings your extension while you are on a current call, the phone display will reflect a Call wait- ing indication (“CWI”) toward the bottom of the phone display (see second image): To accept the waiting call: Click the Options menu.
  • Page 69: Calling And Called Party Id

    Calling and Called Party ID Calling and Called Party ID By default, the snom m9 handset displays only the Calling Party ID (CLIP). This behavior can be altered through the Called-Party-ID setting (Identity > Behavior > Show), as shown below. When this setting is switched on, the handset displays both the Calling and Called Party number or name.
  • Page 70: Clip/Clir

    DECT Administrator Guide CLIP/CLIR The CLIP property sets the state of the calling line identification presentation service on the m9. If set to Show, the m9 presents its number to the called party. If set to Hide, the m9 places the call from an anonymous ac- count.
  • Page 71: Call History

    (image D). Address Book/Directory Each SIP identity on the snom m9 can have a unique address book, and those address books can be built us- ing any or all of the following methods: Manually—Contacts can be added on a one-by-one basis (detailed below).
  • Page 72: Vcards

    (.vcf) and then import it to a SIP identity on the m9. Note: If the vCard includes the calling party’s picture, the picture will be displayed on the snom m9 handset when the contact calls. See Page 67 for more information.
  • Page 73 vCards In a Contact folder, select the contacts for which you want to create a vCard. Click Forward Contact > As a Business Card, as shown below: Select all the contacts by holding down the shift key, then right-click and copy. Paste them into a folder:...
  • Page 74 DECT Administrator Guide To upload the files to the m9 web interface, log in to the interface, click the identity, click Addressbook, then Browse (as shown below). Locate the file, then click Upload. Repeat this step for each .vcf file you would like to upload.
  • Page 75: Caller Picture Display

    SIP Call-Info Header vCards The caller’s picture can be displayed on the snom m9 handset as long as the snom m9 has a vCard in the user’s address book and it includes the calling party’s picture. If the .vcf file includes the caller’s picture, the m9 handset will display the picture of the calling party. The pic- ture can be a URI or an embedded photo as shown below: PHOTO;VALUE=uri:http://www.mycompany.com/photos/kelly.jpg...
  • Page 76 SIP “Call-Info” Header The snom m9 can also display the calling party’s picture on the handset via HTTP links. For this purpose, the snom m9 base station supports the icon parameter of the SIP Call-Info header. For this feature to work, the calling party must provide a picture in the Call-Info header of the SIP INVITE, and the picture link must be sent in the icon parameter of the Call-Info header.
  • Page 77: Using The Stopwatch

    Using the Stopwatch The snom m9 then downloads the picture from the link and displays it on the handset (Image A). In the ab- sence of a real picture, a default avatar is displayed (image B): Using the Stopwatch The stopwatch allows you to measure the time between activation and deactivation time. The format is minutes:seconds:tenths of a second.
  • Page 78: Using The Notepad

    DECT Administrator Guide Using the Notepad The notepad allows you to review notes you’ve entered into the m9 while on phone calls. Once you’re on a call, do the following: Press the left function key. Using the navigation wheel, navigate to Note.
  • Page 79 Setting an Appointment (Calendar) In the Property menu, select the frequency with which you’d like to be notified of this event, then click Property Deactivate Once Daily Weekly Monthly Yearly Depending on the frequency that is chosen, additional information is required. For example, if you choose “Weekly, ”...
  • Page 80: Rss Feeds

    Users can subscribe to a maximum of ten RSS feeds through the phone user interface and then view them from their snom m9 handset. To add RSS feeds, click the Identity, followed by RSS Feeds as shown below. Then specify a name and URL:...
  • Page 81: Customizing The Handset

    Your handset is preconfigured, but you can change some of the settings to suit your individual needs. Customizing the Home Page The snom m9 web portal home screen can be customized to any valid www address. To customize the home screen: Create an XML file as shown below, and enter the website address into the <advertisement_url>...
  • Page 82: Setting The Display

    DECT Administrator Guide Changing the Language Display Press the center navigation button, followed by Language. Pre-installed languages are dis- played according to the following firmware packages: Firmware version A: English, German, French, Spanish, Italian Firmware version B: English, German, Swedish, Russian, Slovenian Use the h and i keys to select a language for the handset.
  • Page 83 Press OK to save the settings. Changing the Volume in Speaker Mode The Ear Protection setting activates lower speaker volumes on connected snom m9 handsets. By default this setting is turned on. To re-enable the normal speaker levels on the connected handsets: Log in to the m9 web interface.
  • Page 84: Call Forwarding

    DECT Administrator Guide Changing Advisory Tones Your handset uses advisory tones to inform you of different activities and statuses. You can activate/deactivate the following advisory tones independently of each other. With the exception of the confirmation tone, the ring tone and volume of all advisory tones can also be customized.
  • Page 85: Action Urls

    Action URLs DND (No Not Disturb) Press the center navigation button, followed by DND. Enter your PIN (default is 0000). Click OK to activate/deactivate. Action URLs Action URLs are HTTP GET Requests that allow the m9 to interact with web servers or CTI applications. Ac- tion URLs can be triggered by predefined events such as DND, Call Forwarding, Hold, Transfer, etc.
  • Page 86 DECT Administrator Guide...
  • Page 87: Appendix

    Appendix Rechargeable Batteries Use only snom brand batteries that came with the handset or replacement batteries approved by snom tech- nology: Rechargeable Lithium-Ion battery 3.7V, 650mAh. P/N: 60020438 or 60020438 Power Supplies/Adapters Use only the power converters (AC/DC adapters) delivered with the base station and the phone or those power supplies expressly recommended by snom.
  • Page 88 DECT Administrator Guide Downloading the Recovery Image Go to http://wiki.snom.com and click Firmware Guide as shown below: Click your phone model, then click the firmware version. Click the recovery image. Click the download link, and save the file.
  • Page 89 Index INDEX calendar 70 called party ID 61 caller picture display 67 calling party ID 61 call lists 62 Action URLs 77 calls adapters 79 status of calls 25 address book.  vCards. See also call waiting 59 accessing contacts 64 certificates 18–20 adding contacts manually 63 certificate authorities 18...
  • Page 90 DECT Administrator Guide firmware update admin 8 downloading the image 80 handset (over-the-air update) 30 Metaswitch 7 handset (via USB port) 30 http firmware update 28 Microsoft Lync server option 9 mute forwarding calls 76 switching to 53 handset.
  • Page 91 Index voicemail 52 X.509 certificates 18 volume server changing in speaker mode 53, 75 NTP server 17 setting up the server conference URI 8 wakeup time 58 dial plan string 8 wallpaper 74 DTMF 8 Wireshark.  troubleshooting. See also ICE 8 proposed expiry 8 RTP encryption 8 server types...
  • Page 92 DECT Administrator Guide...

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