Snom m9 User Manual

Hide thumbs Also See for m9:

Administration manual (92 pages)

Administrator's manual (92 pages)

Quick start manual (68 pages)

Table Of Contents

Table of Contents

Quick Links

See also: Administration Manual , Administrator's Manual

snom m9

Unleashed VoIP!!

Ahmar Ghaffar, snom

Jan 20th, 2011

snom m9 Webinar (ST802)

Table of Contents

Need help?

Do you have a question about the m9 and is the answer not in the manual?

Questions and answers

Summary of Contents for Snom m9

Page 2: Table Of Contents
Table of Contents DECT/DECT 6.0 Product Overview Server Profiles CTI with Action URLs Caller-ID with Picture LDAP IPv6 Security Auto Configuration Lync 2010 Setup Diagnostics snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 10 Server Profiles The Motivation: To increase snom m9 product ease of use and integration with 3 party iPBXs To provide support for non-standard functionality of some of the most popular VoIP platforms in the market To limit tailored FW builds by providing a single FW...
Page 11 Support for non-standard functionality may include any parameters relating to: SIP (Implemented standards for Registration, Call Setup/Teardown, Call hold, Call transfer, Caller-id display, Music-on-hold, Mailbox, Conferencing, Presence) RTP (Codec packetization, Payload length, Media encryption) snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 12: Supported Platforms
Server Profiles Supported Platforms: Microsoft Lync 2010 Cisco Call Manager Broadsoft Asterisk snom ONE Metaswitch Telepo BCS Advoco NetPBX Avaya CM snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 13 Server Profiles Setup: Located under the “SIP” tab of each Identity, the “Server Type” provides a convenient drop-down for server selection Identity  SIP snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 15 Action URLs are HTTP GET Requests allowing the phone to interact with web server applications for CTI and remote notification Action URLs can be triggered on the snom m9 by predefined events of each connected handset snom m9 Webinar (ST802)
Page 17 CTI with Action URLs Setup: Each SIP Identity on the snom m9 base station provides this sets of Action URLs These Action URLs are triggered whenever a handset assigned to that Identity performs a particular action These Action URLs can either be configured manually...
Page 20 Picture Caller-ID Overview: The caller picture feature allows the snom m9 Handset to display the picture of the calling party All photo pictures provided to the snom m9 Base Station must be in 40 × 50 Pixels JPEG format snom m9 Webinar (ST802)
Page 21 VCARD with picture available for the calling party in the Address book SIP “Call-Info”: Alternatively, picture of the caller can also be sent to the snom m9 Handset, if the calling- party provides a SIP "Call-Info" header in the incoming call snom m9 Webinar (ST802) ©...
Page 22 Picture Caller-ID VCARDs: The feature allows the snom m9 Handset to display the calling party picture via VCARDs In order to use this feature, the user need to create a 40x50 Pixel JPEG and assign it the contact’s VCARD The VCARD then needs to be uploaded to the snom m9 Base station The snom m9 Base station would then relay the...
Page 23 Click on “Save and Close” to save the contact Right click on the contact and click on “Send as Business Card” Right click on the .vcf file and Copy Paste the file on your computer snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 24 Picture Caller-ID Uploading the VCARD to snom m9: Select the Identity for which you want to add the VCARD Upload the VCARD through the “VCARD(s) Upload” section The newly added VCARD should be visible under “Contacts” The picture of “Contact” will be displayed on the associated handset whenever a call is received from the “Contact”...
Page 25 Picture Caller-ID SIP “Call-Info”: The snom m9 is also able to display the calling party picture on the handset, via HTTP links For this purpose, the snom m9 Base station support the “icon” parameter of the SIP “Call-Info” header HTTP(s) links received in the “icon” parameter are...
Page 26 The Calling-party provides his picture in the “Call-Info” header of the SIP INVITE The “icon” parameter is used to specify the picture URL The snom m9 downloads the picture from the link and displays it on the handset snom m9 Webinar (ST802)
Page 28 Internet protocol that a device can use to look up contact information from a server Information retrieved from an LDAP server may include a contact's: Name Email Address Telephone number(s) Address Photo(s) snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 29 LDAP can be used to retrieve Caller-ID related information from an LDAP server for incoming calls LDAP may also be used to view corporate address book (s) on the snom m9 Handset, and subsequently calling the contacts from the LDAP address book snom m9 Webinar (ST802)
Page 30 LDAP Caller-ID lookup with LDAP: This feature allows the snom m9 base station to retrieve the calling-party name from the LDAP server when an incoming call is received If the server returns a valid name for the calling number, the snom m9 base relays the calling party...
Page 31 LDAP Address book searching: On the snom m9, LDAP can also be used to view the corporate address book and subsequently place telephone calls to the contacts The snom m9 handset further allows the user to search through the LDAP address book returned from...
Page 32 LDAP Setup: Located under the “LDAP” tab of each Identity, the “LDAP” settings allow a fully customizable setup snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 34 Network security is optional and no single standard exists for security (IPSEC, SSL etc.) New applications are becoming more demanding and will require guaranteed bandwidth and security Mobility in IPv4 Networks (Mobile IP) is unclear and difficult to manage snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 35 Internet Protocol that is the successor of Internet Protocol version 4 (IPv4) which is the current Internet Protocol in operation since 1981 Mainly introduced to expand the internet address space available (128-bit addresses compared to 32-bit addresses of IPv6) snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 37 IPv6 on snom m9 Address assignment and auto configuration The snom m9 is able to automatically assign an IPv6 address to the device over DHCPv6 Further more, when connected to an IPv6 network, the snom m9 can configure itself automatically using Internet...
Page 38 IPv6 on snom m9 Dual IP Stack The ability to perform DHCPv6/ICMPv6 queries in addition to the IPv4 DHCP queries simultaneously, allows the snom m9 to maintain multiple IPv4 and IPv6 interfaces in parallel snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 39 IPv6 on snom m9 Support for IPv6 naturally allows the snom m9 to perform AAAA queries for IPv6 address lookup For routing packets to IPv6 destinations, snom m9 uses its local IPv6 interface, if available snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 40 IPv6 on snom m9 Depending on the type of address returned (IPv4 or IPv6) for a SIP server, the snom m9 automatically selects the corresponding IP interface for registration SIP packet addresses and headers are also automatically substituted with the appropriate IP interface snom m9 Webinar (ST802) ©...
Page 43 “snom CA” as default These “Client Certificates” allow the SIP server or Configuration server to verify the snom m9 base as an authentic device on the network The m9 base station is also able to perform “Server Identity Verification” based on trusted X.509 chains when SSL/TLS is used...
Page 44: Client Certificates
The verifying server can be co-located within a SIP server, a configuration server or can be an independent network entity This mechanism of identity verification also eliminates the need for standard authentication mechanisms such as Username/Password authentication snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 48 Custom Client Certificates The client certificate of the snom m9 can also be customized by loading custom client certificate/private key pairs to the device Embedded within an XML file with <cert> and <key> tags, the snom m9 can be auto...
Page 50 Server Identity Verification The snom m9 base station is able to perform “Server Identity Verification” based on trusted X.509 chains when SSL/TLS is used Servers which present certificates signed by CAs unknown to the base are rejected By default, the snom m9 is designed to...
Page 51 (CA) is an entity that issues digital certificates In cyber world, a CA is a trusted third party that is trusted by both the subject (owner) of the certificate and the party relying upon the certificate snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 52 Custom CA Setup Trusted Root CAs can also be customized on the snom m9 to tailor “Server Identity Verification” With <certificates> as the top XML tag, each trusted root CA can be enclosed within a <ca> snom m9 Webinar (ST802)
Page 56 Auto Configuration To administer a large pool of snom m9 devices, the device provides the possibility to configure settings and upgrade device Firmware with zero- touch interaction from the user These mechanisms allow the administrator to manage and monitor all snom m9 devices in the...
Page 57: Automatic Setup
Auto Configuration Automatic Setup The most convenient way of auto configuring a snom m9 is via DHCP options 66 and 67 DHCP option 66 and 67 provide an HTTP(S) or TFTP configuration server’s address and a boot file-name for download Upon receiving the said DHCP options, the...
Page 58 Firmware In case a new Firmware is provided in the configuration file, the snom m9 downloads the Firmware and performs an automatic reboot This automatic Firmware upgrade mechanism...
Page 61 Microsoft® Lync 2010 Setup snom m9 provides native Microsoft Lync® 2010 support in its Firmware The “Microsoft Office Communications Server” profile provides a one-click integration possibility with this popular telephony platform snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 62 Microsoft® Lync 2010 Setup Supported Features on snom m9: Basic calling Call Hold Call Transfer 3-party Conference Play-on-phone (MS Exchange Server) Voicemail (MS Exchange Server) Presence state notification snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 65 Depending on the activity, the snom m9 publishes its presence state to the server reflecting states such as Online, Offline, In-call, Away, Busy and Do-not-disturb The presence activity of the snom m9 user can be viewed on the Microsoft Office Communicator or on other Lync 2010 compatible device snom m9 Webinar (ST802) ©...
Page 68 Diagnostics To increase responsiveness toward customers and reduce customer support overhead, the snom m9 provides a number of mechanisms for device diagnostics Such tools allow snom’s to provide a solution to customer reported issues in an efficient manner, even in the absence of physical access to the...
Page 69 Diagnostics Application Log: The snom m9 software provides an event driven application event logging interface Events which may trigger device logging may include SIP, TLS, Media, DECT or LDAP Further more, the device provides a “Log Filter” to increase the verbosity of the application log snom m9 Webinar (ST802) ©...
Page 71: Packet Capture
Diagnostics Packet Capture: As a further diagnostics tool, the snom m9 provides an on-device packet capture tool “Network Analyzer” Such packet captures provide an efficient way for snom to analyze and respond to any customer reported device issues snom m9 Webinar (ST802)
Page 72 References Product Page: http://www.snom.com/en/products/voip-dect-phones/snom-m9-sip-dect-ip- phone/ Online Admin Manual: http://wiki.snom.com/Snom_m9/Documentation/Online_Manual Wiki Resources: http://wiki.snom.com/Snom_m9 snom m9 Webinar (ST802) © 2011 snom technology AG...
Page 73 Copyright © 2000 – 2011 snom technology AG. All rights reserved. snom is a registered trademark of snom technology AG and its affiliates in the European Union, USA, Japan, South Africa, Australia, China and certain other countries and regions. ® Unless specified otherwise, all trademarks, in particular product names, are legally protected trademarks of snom technology AG. Other mentioned trademarks or registered trademarks are the property of their respective manufacturers or owners.

Snom m9 User Manual

Quick Links

Need help?

Questions and answers

Summary of Contents for Snom m9

Page 2: Table Of Contents

Page 3: Dect/Dect 6.0

Page 6: Product Overview

Page 9: Server Profiles

Page 12: Supported Platforms

Page 14: Cti With Action Urls

Page 33: Ipv6

Page 44: Client Certificates

Page 55: Auto Configuration

Page 57: Automatic Setup

Page 71: Packet Capture

Snom m9 User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Snom m9

Summary of Contents for Snom m9

Table of Contents